277 Le Thanh Ton, Ben Thanh Ward, Dist1, Ho Chi Minh City
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 36 out of 143 reviews" "
10 - Excellent
36
Rating 8 - Good. 69 out of 143 reviews" "
8 - Good
69
Rating 6 - Okay. 28 out of 143 reviews" "
6 - Okay
28
Rating 4 - Poor. 5 out of 143 reviews" "
4 - Poor
5
Rating 2 - Terrible. 5 out of 143 reviews" "
2 - Terrible
5
7.8/10
Cleanliness
8.0/10
Staff & service
7.2/10
Amenities
7.4/10
Property conditions & facilities
Reviews
2/10 Terrible
joseph
Apr 7, 2022
The property was closed or out of business!
I was not able to check in!
joseph
Stayed 1 night in Apr 2022
Response from Mr. Nhan on Apr 8, 2022
our hotel closed until the end of the year
We are sorry for this inconvenience
Staffs were really kind and helpful to ask local foods or tour booking, it’s one of my best memories. No window room made and air conditioner noise made me feel a little stuck
Hotel was old and dirty. The bed was really hard and not comfortable at all. The wooden door looks as though it will collapse at any time.
No amenities were provided and front desk was not helpful at all. They will not help us make the call to our travel agency and asked us to call them ouselves.
Friendly staff. As I have to checkout very early for the morning flight, the staff taken the initiative to arrange breakfast for us. Room is comfortable.
Verified traveller
Stayed 1 night in Mar 2019
8/10 Good
La Purisima
Mar 3, 2019
Liked: Cleanliness, staff & service
Very near Tourist spot specially Bentham Market. Helpfull staff and clean hotel
Love this hotel due to location but the air conditional was a bit old and noisy. I have to turn off the air-con before going to sleep which is not a big problem for me.
Great hotel, great location and helpful staff. We would definitely stay here again if we are ever back in Ho Chi Minh City.
The only negative is that the hot food on the breakfast buffet was cold on both mornings we had breakfast.
Kate
Stayed 2 nights in Jul 2018
Response from Nhan Do on Aug 15, 2018
Thank you so much for your value feedback, We are excited to hear that. For our breakfast we will continue training our team to improve Hotel service in near future
We would love to welcome you back here in the nearest future.
The hotel is in a good location close to the Ben Thanh market, plenty of good restaurants, I ate breakfast at the hotel and was good, they are very kind and speak English, the room was ok but the bed was like sleeping on a rock. I like firm but not HARD had the worst night sleep ever, never again. I don't know if it was just my room that had the rock bed.
Very friendly and helpful staff. Great location. Not enough space in the breakfast especially when there are big groups
Verified traveller
Stayed 3 nights in Jun 2018
Response from Nhan Do on Aug 23, 2018
Dear Valued Guest!
Thank you so much for staying with us sharing your positive feedback on Expedia.com
We are delighted to know you had a pleasant stay and you satisfied with hotel aspect such as location, and hotel staff. I have shared your comments to our team and they are appreciate and motivated to put their best effort in serving our guest
We are looking forward to welcoming you back Shambala Saigon Hotel in the nearest future.
Hotel room was smaller than same hotel name in the US, smaller than same bed size at Motel 6 or Extended Stay America motel in the US. Mini refrigerator included but no microwave or stove, however there are many eating places nearby. Need to make bigger room as standard size at other hotels. Pillows have bad smell that I requested to replace. Need to provide hand towels. Slippers provided.
Stayed over night before we moved on. Picked this location as it’s close to the night market. Very good for this. Basic hotel. Clean. Wi-fi and breakfast. All we needed before we moved on. Staff were also very helpful in organising cars etc. about us$20 to the airport.
It has been my many times staying there. The staffs are friendly and they can speak English well
Walking distance to Ben thanh market and night market.. walking distance to shopping malls too
The staffs will also guide the location
My family and I liked the hotel. I've read a lot of negative comments about this hotel. But for us, it was worth our money. Breakfast was tasty but they dont change the menu. The staff speaks good english and he was accommodating too.
Great location for evening walks around the canal.
Beautiful hotel, well staffed. All the amenities we would need. Besides the restaurant and bar on site, you can walk along the canal to numerous restaurants, bistros, wine/tapa bars, beer pubs, etc. Plus short taxi rides to anywhere.
Friendly staff except for a little hitch
On arrival were told no two rooms available for 4 of us but a family room with 2 huge beds available for the night. Inconvenient for the 4 of us as we had to take turns to use the washroom
However the next day we manage to get our rooms as booked.
Everything was perfect except two things. 1) housekeeping are very very loud! Like screaming at each other in the morning type loud. 2) breakfast closes at 10am but they run out of food at 930am. So you better come at 9am if you want anything.