The hotel facilities are excellent with beautiful spa, swimming pool, and beach. Staff is really friendly, and the spa service is great.
However, to enjoy this hotel you have to have a great deal of patience. The lunch and dinner service is slow, with at best a 50 minute waiting time to order and receive food. When the waiter doesn't understand something you're ordering, you'll get a friendly nod and never see your order. Room cleaning is limited to making your bed and refreshing towels. The "Do not disturb" sign gets ignored. American coffee is never readily available, taking over 30 minute to get a cup during daytime (the alternative, Vietnamese coffee, is too sweet for us). Regardless of time of the morning, the breakfast is a frustrating experience with no availability of clean tables, cutlery, glasses, cups, or coffee. The feeling of scarcity is present each day, and causes some people to truly misbehave (stealing tables, cutting queues, etc...).
Overall, we dealt with it well and focused on enjoying the facilities and its great weather. It's a beach holiday, so no worries. I wish this hotel would invest few 100 USD in more glasses, cutlery, and a coffee machine.