Premier Suite

Reviews of A&EM Saigon Hotel

4 out of 5
A&EM Saigon Hotel
39-39A-41 Thu Khoa Huan Street, District 01, Ho Chi Minh City

Reviews

7.6

Good

Rating 10 - Excellent. 96 out of 349 reviews" "
Rating 8 - Good. 141 out of 349 reviews" "
Rating 6 - Okay. 64 out of 349 reviews" "
Rating 4 - Poor. 32 out of 349 reviews" "
Rating 2 - Terrible. 16 out of 349 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tom

Travelled with partner
Liked: Staff & service
Great location, rooms are a little dated and small. Our first bathroom leaked water when showering however when we told the staff they were accomodating and moved us in to a different room. Breakfast was great and staff were amazing. The rooms were definitely not worth the price, but the location was good.
Stayed 4 nights in Mar 2024

4/10 Poor

Randall

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Martin

Stayed 3 nights in Nov 2023

6/10 Okay

Dennis

Business traveller
Liked: Staff & service
Location was good but good was not soundproof enough. Could hear cars honking all night and early morning
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 8 nights in Oct 2023

10/10 Excellent

YUKIHIDE

Stayed 3 nights in Sep 2023

10/10 Excellent

adam

Stayed 2 nights in Sep 2023

10/10 Excellent

Ka Man

Stayed 1 night in Jul 2023

10/10 Excellent

rushab

Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Well located and very helpful and friendly staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Melissa

Stayed 3 nights in Jun 2023

10/10 Excellent

Jean Yves

Stayed 5 nights in Jun 2023

10/10 Excellent

Wee Tiong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good. Staff is very friendly and helpful. Especially Hana at the reception.
Stayed 5 nights in Jun 2023

4/10 Poor

Juan Esteban

Stayed 3 nights in May 2023

8/10 Good

LARRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Overall is good. Except should provide complimentary usage of sauna & steam room.
Stayed 3 nights in May 2023

10/10 Excellent

Sakura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, excellent employee!
Stayed 3 nights in May 2023

6/10 Okay

KC

Liked: Staff & service
Disliked: Cleanliness
Shower area is too small and toilet bowl is too near(four to five fingers) the shower area glass panel. Urine stain and smell from previous guests still on glass panel
Stayed 2 nights in Apr 2023

8/10 Good

kangjung

Stayed 1 night in Mar 2023

8/10 Good

Lena

Stayed 2 nights in Mar 2023

4/10 Poor

Simon

Stayed 4 nights in Feb 2023

10/10 Excellent

William

Stayed 2 nights in Feb 2023

4/10 Poor

Ngoc

Stayed 2 nights in Feb 2023

6/10 Okay

Bård

Stayed 1 night in Jan 2023

10/10 Excellent

LOANANH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

I ju

Stayed 1 night in Dec 2022

4/10 Poor

phuong

Travelled with family, Travelled with group
Disliked: Cleanliness
After check in I found out the toilet in the room was dirty, the floor was wet. Even asking for clean but it still not thoroughly. The worst part was I saw 2 cockroaches on the floor and killed it. It make me so scare which I had to close my luggage all the time to prevent in case to bring the cockroach home. It was terrible experience and not worth money at all

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Small rooms and not very well appointed . Very basic amenities. Staff were good and location was excellent.

8/10 Good

Ruth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location hotel a bit dated Breakfast selection great.
Stayed 2 nights in Oct 2022

8/10 Good

Wai Kuen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
The location of the hotel is good. Very central. Room is a bit tired and old fashioned
Stayed 3 nights in Oct 2022

10/10 Excellent

WN

Stayed 1 night in Oct 2022

8/10 Good

Kai Man

Stayed 2 nights in Sep 2022

2/10 Terrible

Lyn

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location was the only good thing about hotel. Breakfast was shocking everything was cold. At 7.30 am ran out of certain food. Worst sleep we have ever had bed was discussing i had to use the pillows on the lounge to sleep. Our city view was one of the worst i have been to in any aisan country. We paid top dollar never ever again
Stayed 3 nights in Aug 2022
Response from GM on Aug 12, 2022
Dear Lyn, we are disappointed to hear your stay experience fell short of expectations. You booked an Executive Suite which is one of our guests' most desired rooms, plus the mattresses are quite new with a soft topper on top layer of the mattress to provide extra comfort. There are at least 6 hot dishes on hotplates as well as heat lights for some other items, freshly prepared eggs and soup noodles served a la minute so we are suprised if this was cold. However we have passed your comments onto the breakfast team to ensure our breakfast quality is always at a high standard. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

10/10 Excellent

Volkan, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very centrally located, waking distance to popular market, nice roof top pool, delicious breakfast buffet. Use local laundry service instead of pricey laundry service in the hotel.
Stayed 1 night in Jun 2022
Response from GM on Aug 10, 2022
Dear Volkan, many thanks for choosing ÃEM Saigon Hotel during your recent trip. We appreciate you taking the time to share your insighful comments with us and are pleased you enjoyed your stay. We look forward to the opportunity to welcome you back again in the near future. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

10/10 Excellent

Nhu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Kok Chor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, efficient front desk, good connectivity
Stayed 3 nights in Jul 2022
Response from GM on Aug 10, 2022
Dear Kok Chor, thank you for staying at A&EM Saigon Hotel and sharing your positive review with us, we really appreciate it. We are pleased to hear you enjoyed your stay including the location, staff service and wifi. Thanks again and we hope to see you again soon. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

8/10 Good

Joseph

Stayed 5 nights in Jun 2022
Response from GM on Aug 10, 2022
Dear Joseph, thank you for your positive rating of the hotel following your recent stay experience. We hope to welcome you again if you are visiting the city in the future. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

8/10 Good

Chew

Stayed 4 nights in May 2022
Response from GM on Aug 10, 2022
Dear Chew, our thanks for staying at A&EM during your recent trip. We appreciate your positive rating and look forward to welcoming you again in the near future. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

4/10 Poor

William

Stayed 3 nights in May 2022

6/10 Okay

PETER

Travelled with partner
Liked: Staff & service
Swimming pool is too small, Breakfast is only few selections.
Stayed 2 nights in May 2022
Response from GM on Aug 10, 2022
Dear Peter, many thanks for choosing A&EM Saigon on your recent trip, we appreciate it. We are pleased to inform that our breakfast buffet offerings have been increased as well as some other improvements around the hotel. We hope you will get to experience this on your next visit. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

8/10 Good

Kok Chor

Business traveller
Liked: Cleanliness, property conditions & facilities
The breakfast table on 9the floor, eas dirty with stain. The waiter do not wipe and clean table, when they collect the used dishes and cups. However, they are quite polite and helpful, willingness, offer to cook food ( friedeggs and noodle). I stayed 3 nights, first 2 nights was disturbed by noises of jumping sound or heavy movement upstairs or next door, looks like next room is having a big sex party. All 3 nights, I experienced aircon, being shut off, very warm. I check control console, I never set timer. Strange.
Stayed 3 nights in Apr 2022

10/10 Excellent

Thi Gam

Stayed 4 nights in Apr 2022

6/10 Okay

Venkata

Travelled with partner
Disliked: Property conditions & facilities
The first room I was given was horrible. The bathtub was detached from the wall, curtains were falling off. And I had booked a superior room! Dissatisfied. Fortunately they gave me a better room. You need bigger and better bath towels!
Stayed 2 nights in Apr 2022

10/10 Excellent

lemai

Stayed 3 nights in Apr 2022

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The Hotel location and room are good but the breakfast is not as good as before - limited choice.
Stayed 6 nights in Apr 2022
Response from GM on Aug 10, 2022
Dear Francis, many thanks for staying at A&EM Saigon Hotel and for sharing your comments with us. At the time of your stay Vietnam had just opened and business levels were still low. We are pleased to inform you that the buffet selection has increased for offering a wider range of choices. We hope to you a chance to return to enjoy this as well as the hotel's other facilities. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

10/10 Excellent

Thi Gam

Stayed 5 nights in Mar 2022
Response from GM on Aug 10, 2022
Dear Thi Gam, our sincere thanks for your excellent rating of your experience at the hotel, we really appreciate it. We hope to see you again in the near future. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

10/10 Excellent

teageon

Stayed 2 nights in Apr 2020
Response from GM on Aug 10, 2022
Dear teageon, thank your for your excellent rating of your experience at A&EM Saigon Hotel, we really appreciate it. We hope to welcome you back in the near future. Best regards, Michael Barker Group General Manager, A&EM Hotel Group

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and well designed hotel.
The location of this hotel was perfect! Near lots of businesses and food. Very walkable. The hotel rooms were very trendy and chic.
Stayed 1 night in Jan 2020
Response from Michael Barker, GM on Jul 14, 2020
Dear Sandy, many thanks for your feedback, we really appreciate it and great to hear you enjoyed everything about your stay. We hope to have the chance to welcome you back in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Photos are a bit misleading. While there are modern touched throughout the overall hotel feels dated and the air is quite stale and dingy. Location is also on a very busy street so the room is loud at night.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
Friendly helpful staff, nice clean hotel, comfy beds, and a great location - close to the markets and tasty local food.
Stayed 1 night in Aug 2019
Response from ms NeNe on Aug 26, 2019
Thanks for staying with us. We appreciate your feedback!