Title: Hotel Higashihiroshima Hills Saijyo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Higashihiroshima Hills Saijyo Hotel in Higashihiroshima with a restaurant ![Spa](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/09414263.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/26685213.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/0e06a8b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/28f62618.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/2b1f2399.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Higashihiroshima Hills Saijyo offers practical comforts for an easier stay. Guests appreciate the on-site restaurant after a busy day, while WiFi keeps everyone connected. Dry cleaning and laundry services help travelers look their best throughout their visit. 7.6 Good ## Popular amenities - Housekeeping - Laundry - Air conditioning - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=16500748&PinnedHotelID=16500748&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/4a6b78a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi-double Room, Non-Smoking 8.0 Very good 1 review ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 161 sq ft - Sleeps 2 - 1 Large Twin Bed ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/a1dfc6cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Semi-double Room, Smoking ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 161 sq ft - Sleeps 2 - 1 Large Twin Bed ![Twin Room, Non Smoking (B)](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/adb84e19.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Non Smoking (B) ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 172 sq ft - Sleeps 2 - 2 Twin Beds ![Twin Room, Smoking (A)](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/0f092439.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, Smoking (A) 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 172 sq ft - Sleeps 2 - 2 Twin Beds ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/4a6b78a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 161 sq ft - Sleeps 1 - 1 Twin Bed ![Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/17000000/16510000/16500800/16500748/28f62618.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Refrigerator TV Toilet with electronic bidet Private bathroom Shower/tub combination Satellite channels Desk - 161 sq ft - Sleeps 1 - 1 Twin Bed ## You may also like Ad ![Front of property - evening/night](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/28000000/27480000/27474000/27473943/e1dffc5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Park Hotel Hiroshima RiverSide Hiroshima City Centre - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 1,008 reviews CA $65 CA $72 total Dec 22 - Dec 23 [](https://www.expedia.ca/Hiroshima-Hotels-The-Royal-Park-Hotel-Hiroshima-RiverSide.h27473943.Hotel-Information?chkin=2025-12-22&chkout=2025-12-23&rm1=a2®ionId=6128225&destination=Hiroshima (and vicinity)&destType=MARKET&latLong=34.39074,132.47875&searchId=7b3e3498-8b05-401e-b90d-8500e237fa50&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1570000/1568600/1568501/2f827917_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Comfort Hotel Hiroshima Otemachi Hiroshima City Centre - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHiroshima-Hotels-Hotel-Higashihiroshima-Hills-Saijyo.h16500748.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHiroshima-Hotels-Hotel-Higashihiroshima-Hills-Saijyo.h16500748.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C34.42466%2C132.74959&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PuY9oFFkcPtXUYSQc6Z6oLHcPS4=) 2-13 Otsubocho Saijou, Higashihiroshima, Hiroshima, 739-0005 #### What's nearby - Saijo Sake Brewery Street - 7 min walk - 0.7 km - Hot Kamo - 9 min walk - 0.8 km - Kamoizumi Sake Brewery - 9 min walk - 0.8 km - Kamotsuru Sake Brewery - 10 min walk - 0.9 km - Akikokubunji Temple - 17 min walk - 1.5 km #### Getting around - Higashihiroshima Saijo Station - 15 min walk - Hiroshima Airport (HIJ) - 19 min drive #### Restaurants - ‪Starbucks - ‬9 min walk - ‪サイゼリヤ - ‬8 min walk - ‪ramen of today 階杉 - ‬6 min walk - ‪なか卯 東広島西条店 - ‬6 min walk - ‪麺場 田所商店 - ‬9 min walk ## About this property ### Hotel Higashihiroshima Hills Saijyo Property highlights Hotel Higashihiroshima Hills Saijyo provides amenities like dry cleaning/laundry services and a restaurant. Guests can connect to free in-room WiFi. Other perks at this hotel include: - Luggage storage, free newspapers, and a vending machine - An elevator Room features All 87 rooms include comforts such as air conditioning, as well as amenities like free WiFi. Extra conveniences in all rooms include: - Bathrooms with toilets with electronic bidets and shampoo - TVs with satellite channels - Refrigerators, daily housekeeping, and desks ## Similar properties ![Reception](https://images.trvl-media.com/lodging/18000000/17370000/17366900/17366821/727c5e36.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Toyoko Inn Higashi Hiroshima Saijo Station Higashihiroshima - Breakfast included - Free WiFi - Air conditioning - Parking available 8.2 Very good 511 reviews CA $73 CA $81 total Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=17366821&PinnedHotelID=17366821&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/19000000/18060000/18059800/18059713/acd1ef49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sunrise 21 Higashihiroshima - Free WiFi - Air conditioning - Business services - Laundry 7.8 Good 90 reviews CA $89 CA $99 total Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=18059713&PinnedHotelID=18059713&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/8000000/7090000/7080900/7080841/5740aa5f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vessel Hotel Higashi - 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Parking included - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 19 reviews CA $110 CA $121 total Nov 25 - Nov 26 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=106704864&PinnedHotelID=106704864&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transportation - Onsite parking includes off-street options ### Food and drink - A restaurant ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Accessibility - Elevator (35 inch wide door) ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shampoo - Slippers - Toilet paper - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 10 AM A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 4:00 PM - midnight Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a smoke detector ### We should mention This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Alcohol is not permitted at this property ### Property is also known as Hotel Hills Saijyo Higashihiroshima Hills Saijyo Hills Saijyo Higashihiroshima Hills Saijyo Hotel Higashihiroshima Hills Saijyo Hotel Hotel Higashihiroshima Hills Saijyo Higashihiroshima Hotel Higashihiroshima Hills Saijyo Hotel Higashihiroshima ## Frequently asked questions ### Is Hotel Higashihiroshima Hills Saijyo pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Higashihiroshima Hills Saijyo? > As of Nov 21, 2025, prices found for a 1-night stay for 2 adults at Hotel Higashihiroshima Hills Saijyo on Dec 14, 2025 start from CA $66.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Hiroshima-Hotels-Hotel-Higashihiroshima-Hills-Saijyo.h16500748.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### What time is check-in at Hotel Higashihiroshima Hills Saijyo? > Check-in start time: 4:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Higashihiroshima Hills Saijyo? > Check-out is at 10 AM. Late check-out is available for a fee. ### Where is Hotel Higashihiroshima Hills Saijyo located? > Situated in Higashihiroshima, this hotel is within a 15-minute walk of Kamoizumi Sake Brewery, Saijo Sake Brewery Street, and Higashihiroshima City Museum of Art. Kamotsuru Sake Brewery and Hot Kamo are also within 15 minutes. Higashihiroshima Saijo Station is 15 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Higashihiroshima Hills Saijyo Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 18 8 - Good 37 6 - Okay 21 4 - Poor 8 2 - Terrible 2 ### 7.4/10 Cleanliness ### 8.0/10 Staff & service ### 8.2/10 Amenities ### 7.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Natsumi Oct 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ユニットバスが狭かったりと古い印象でしたが、綺麗に掃除されておりゆったり過ごせました。 ##### Natsumi Stayed 1 night in Oct 2025 ### 6/10 Okay #### 輝行 Aug 7, 2025 宿泊料金が高いと思います。 ##### 輝行 Stayed 1 night in Aug 2025 ### 6/10 Okay #### YUNHO Aug 1, 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities LAN　ポートが壊れています。 ##### YUNHO Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### けんた Aug 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 満足です。 また利用させて頂きます。 ##### けんた Stayed 1 night in Jul 2025 ### 6/10 Okay #### YUKIO Jul 26, 2025 部屋のトイレ・浴室が、狭すぎた　もう少し広ければ ##### YUKIO Stayed 2 nights in Jul 2025 ### 8/10 Good #### ? Jul 26, 2025 施設自体は古そうでしたが、掃除は行き渡ってていてとても好感がもてました。 ウェルカムドリンクにお酒があったのが西条らしいなと思いました。 ##### ? Stayed 1 night in Jul 2025 ### 4/10 Poor #### YOSHITAKA May 4, 2025 Disliked: Cleanliness, property conditions & facilities 建物が古い ##### YOSHITAKA Stayed 1 night in May 2025 ### 8/10 Good #### Kento Apr 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ホテルはとても良い　が、近くに食事のできる所が少ないのが難点　ただし夜カレーがあるのであまり気にならないかも　 ##### Kento Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Katsumi Mar 31, 2025 #### 夜間無料のカレー、飲み物サービス有り 夜間の時間限定で無料のカレーやドリンクサービスがありました。ドリンクにはアルコールもあり、ディスペンサーからジュースだけでなく焼酎も選べました。その他、地酒の日本酒一升瓶も2本もありました。（ビールはなかったです。）なかなか興味深いサービスだと思いました。 ##### Katsumi Stayed 1 night in Mar 2025 ### 8/10 Good #### ?? Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ホテルもキレイで清潔でした。 ##### ?? Stayed 1 night in Feb 2025 ### 10/10 Excellent #### ともあき Dec 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities マンガ貸出コーナーに、懐かしい本がたくさん置いてあった。50代以上には嬉しい充実ぶりだと思った。 ##### ともあき Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Kaori Jan 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 建物は古く、家具もクラシックですが、それも楽しみの一つでした。バスルームは古いですが、お掃除がゆきとどいており、清潔感がありました。加湿器、空気清浄機などの貸し出しがあり便利。電動自転車の無料で借しだしもあり。スタッフの方は親切。朝食は美味しい。サービスも良いです。駅から、１５分ですが、遠すぎず、とても快適に過ごせました。平日のみですが夜、無料でカレーライスのサービスがあり美味しかったです。また利用したいです。 ##### Kaori Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### AKIRA Jul 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 大浴場あり駐車場ありで快適です シャンプー,ボディーソープ,ひげそりが 部屋にも大浴場にもあるのは親切ですね 呑んで遅く帰ることがあるので 深夜0時を3時くらいまで延長してほしい 貸し自転車があるのを後で知りました 西条駅前までちょっと距離があるので 今後はお借りします 部屋のTVをつけたまま廊下にでるとかなり 音漏れするんですね. ##### AKIRA Stayed 1 night in Jul 2022 ### 8/10 Good #### Verified traveller Mar 25, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 良い感じでした。 受験で父子で宿泊。見た目より部屋は快適。1階で枕や毛布が選べたり、浴場もきれいでよかった。浴場のシャワーは横のボタンでONOFFだから故障じゃないので気をつけて。説明書きあればよかったかな？息子に教えられたが、他の方もわからなかったので教えました。近くにゆめタウンがあり買出し便利でした。ドリンクサービスはよかったがコロナのせいか時間早く風呂上がりに飲めなかったのが残念。朝食のバイキングもまあまあ。夜の受付の若い男の方は話やすく好印象でした。ホテルの駐車場は狭く止めにくいですが向かい側にも無料駐車スペースあるので聞いてみてくださいね。 ##### Verified traveller Stayed 1 night in Mar 2022 ### 6/10 Okay #### Verified traveller Apr 5, 2021 Disliked: Property conditions & facilities, room comfort 喫煙ルームしか空室がなく、喫煙室に仕方なく滞在したのですが、臭いがかなりきつく耐えられませんでした。男性用しか大浴場しかないのも残念でした。 ##### Verified traveller Stayed 1 night in Apr 2021 ### 8/10 Good #### Makoto May 26, 2020 Liked: Staff & service, property conditions & facilities, room comfort #### コスパ良し 少し古いけど、予備のマクラとか無料コーヒーとかサービスはそれなり充実。大浴場は清潔で気持ちいいし、朝食も重視してます。この宿泊料なら充分かと。 ##### Makoto Stayed 1 night in May 2020 ### 8/10 Good #### Verified traveller Mar 21, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 大浴場は清潔感があり、気持ちよく利用できました。駐車場の位置が分かりにくく、フロントで聞かないと分からなかったです。 ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Verified traveller Nov 30, 2019 Liked: Cleanliness, staff & service, amenities It was the only hotel which had a room continuesly for a two week stay in Saijo. The hotel is quite old, but staff is friendly and breakfast quite good. About 800m from Seijo train station. ##### Verified traveller Stayed 12 nights in Nov 2019 ### 10/10 Excellent #### tmy, 岡山 Oct 14, 2019 Liked: Staff & service, amenities, property conditions & facilities 快適に宿泊させて頂きました！コーヒーやドリンクのサービス、夜に帰ってくるとお茶漬けのセルフサービスに至れり尽くせりでした。とても好印象でした。また泊まりたいです^\_^ ##### tmy Stayed 1 night in Oct 2019 ### 6/10 Okay #### Verified traveller Aug 20, 2019 Liked: Staff & service 価格に見合っていると思う。 ##### Verified traveller Stayed 2 nights in Aug 2019 ### 10/10 Excellent #### Verified traveller Aug 13, 2019 古い建物だが、物の陳列がよく、受付の方の品が良く、朝のご飯も良い。清掃も行き届いている。ハード面をその他の品格でカバー出来ている。 ##### Verified traveller Stayed 1 night in Aug 2019 ### 6/10 Okay #### TETSUO Jul 11, 2019 Disliked: Cleanliness, property conditions & facilities #### このクオリティでこの価格? 古い。朝食がワンパターン。 ##### TETSUO Stayed 3 nights in Jul 2019 ### 6/10 Okay #### mo-ri, 三重県 Jul 7, 2019 Liked: Staff & service レストランの壁紙の剥がれが気になりました。 ##### mo-ri Stayed 2 nights in Jun 2019 ### 8/10 Good #### Steve Apr 30, 2019 Liked: Staff & service 予約後にキャンセルをかけたのですが、何かの手違いでキャンセル手続きが完全に処理されていなかったようで、宿泊予定日の翌日にホテルの担当スタッフから、キャンセル料の請求がありました。 宿泊はしていなかったので、エクスペディアに確認の電話をかけたところ、日本語での対応ではあったものの外国人スタッフのためになかなか要領を得ず、こちらの説明が伝わりませんでした。 結局のところ「現地払いでの予約であったために、エクスペディアではどうしようもなく、あとはホテルと直接交渉してほしい」という話だったので、ホテルの担当スタッフに再度かけ直すと、「こちらは料金さえ払って貰えばいいので」という言葉。確かに繁忙日に穴を開けてしまったので恐縮しながらも、交渉を続けると、「せめて半額だけでも振り込んでほしい、口座番号を知らせるから連休明けに再度電話してほしい、連絡を待っている」と。 なんとも残念な対応だったので、大元のBBHホテルグループに電話をかけると、総務の方がとても丁寧に対応してくださり、ホテルの支配人に連絡を取ってくださるとのこと。しばらく待ってホテルの支配人直々にお電話をくださり、今回のキャンセル料は負担しなくていいと言ってくださいました。 若いスタッフ（学生アルバイト？）の対応にはいささかいやな印象は持ちましたが、ホテルグループと支配人様のご対応に感謝して、宿泊はしませんでしたが、評価させていただきます。 ##### Steve Stayed 1 night in Apr 2019 ### 6/10 Okay #### Marco Feb 15, 2019 Everything was ok. 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