Exterior
Check availability

Reviews of Holiday Inn Hinton, an IHG Hotel

3 out of 5
Holiday Inn Hinton, an IHG Hotel
393 Gregg Ave, Hinton, AB

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 358 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

myeongsoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kindness and clean
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for taking the time to leave a positive review.

10/10 Excellent

Danny, Grande Prairie

Liked: Cleanliness, staff & service, property conditions & facilities
It is exceptionally clean. Very quiet and the staff is super friendly. Very modern rooms.
Stayed 1 night in Jan 2024
Response from Guest Services on Feb 11, 2024
Thank you for taking the time to leave us a positive review. We appreciate your feedback.

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 13, 2023
Thank you for staying with us! We Appreciate your feedback!

4/10 Poor

Jacinta

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very dated… even thou we were in a room that was renovated the heater/ac was not working we had to reset at least 10 times, without luck. As well our bathroom door would not close, needed to be held closed with a weight. Great when sharing a room with husband and son.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Deborah

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is horrible, I wouldn’t recommend staying here with their pre paid accommodation. If you have problems with the property you are stuck staying there unless you put out extra money to stay elsewhere.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 28, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Annette

Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 17, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

4/10 Poor

Carrie

Business traveller
Liked: Cleanliness
Disliked: Staff & service
If you book through Expedia, expect snotty service because you booked “through a third party”. I was also refused a receipt when I checked out because l “booked through a third party” . I have booked many hotels with Expedia and never been refused a receipt. They have no problem taking my credit card info and deposit but will refuse the receipt. The staff here needs a course on customer service. Last time I stay here
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Unfortunately, due to booking through a third party your receipt can be found through your booking site as our front desk team have access to view your third party rate. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

6/10 Okay

Denise

Travelled with family and small children
Holiday Inn Hilton was an average property. Appears to be an older hotel with an add on. Bathroom was very small but how much time are you spending in there lol. Room was very quiet and the beds were very comfortable.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Kathryn

Travelled with family, Travelled with group
Staff was more than accommodating. We came with a large group, restaurant stayed open late for us and all staff including front desk were very friendly.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience except for the food service was very subpar.
Stayed 2 nights in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for writing about your stay experience. We are so sorry to hear that the food service was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.We hope see you again and will make sure your next review will be a 5 star review.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Corey

Business traveller
Disliked: Property conditions & facilities
The parking area and grounds around the area told the story. Dirty, garbage every were with weed growing out of control. Inside wall paper peeling off walls, towel wrack wired to the wall and lint and mildew in bathroom corners.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Satya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Darren

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome start to finish hotel is lucky to have people representing them so well
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Kira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice enough. Some of the other patrons however didn’t seem to care there were other people staying at the hotel. But would go back again.
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Vivek

Travelled with family and small children
Liked: Cleanliness, staff & service
Rooms and pool area need some Renos.
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

chirag

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
THERE is no elevator in hotel. They don’t have bell boys service after 9. We have to carry language to the second floor
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

ALLISANDRINI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 2 nights in Jul 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

6/10 Okay

Amy

Liked: Staff & service
Comfortable enough. Reasonable cost but no frills. Food at the restaurant was subpar and overcooked. Room was clean but small. Shower was equipped with shampoo, conditioner and soap dispensers which was great. The fitness center was small but clean . Decent location but better views down the road. Probably wouldn't not stay again.
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Andrea

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I SPECIFICALLY phoned the night before to ensure that the pool was working. Not once did anyone inform me that they would be doing maintenance (which I’m told is fine every Monday) to it in the morning (we were going to be checking in late) I only booked this hotel for the pool and slide otherwise I would have booked somewhere else and paid less. Extremely annoyed.
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Irena

Liked: Property conditions & facilities
Very nice but no elevator
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for writing about your stay experience. We are so sorry to hear that your stay was not up to expectations. We have noted your comments and will pass on your feed back to the concerned departments for improvement.Kindly note, the property has plans for installing an elevator in the building to improve the stay of our guests.We hope see you again and will make sure your next review will be a 5 star review.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Megan

Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Terrible

Brenda Rose

Travelled with family
Liked: Amenities
Breakfast was not included. Very expensive for not including a meal.
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 23, 2023
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable and it suited our needs to a tee. We were there only as a stop over in heading home from Jasper. We would stay there again.
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

rosana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy. Loved the choice of soft or firm pillows!
Stayed 2 nights in Sep 2023

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property.
Stayed 1 night in Sep 2023

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Difficult for a person with mobility challenges
We asked for a handicapped accessible room. The door way was very narrow, bathroom was not accessible for a person in a wheelchair. The staff was kind and respectful, they just don’t have a facility that accommodates a handicapped person.
Stayed 1 night in Sep 2023

2/10 Terrible

wyatt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely unimpressed
The hotel was filthy. Had a nasty stench in hallways. The floors creaking there was a 4 ft wet spot on the carpet. Found blood on the head board of my bed . And found a gooey spot in the bed sheets. There was crusting on top of the duvet do None of the tvs would work. Dirt on everything stained food and dust. Windows looked like kids were running amuck At 300 a night I was 100% upset Found bed bug carcasss honestly felt luke crawling out of my skin
Stayed 1 night in Sep 2023

8/10 Good

Mario

Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

2/10 Terrible

Janpinder

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
At first ,there was no elevator over there and it was so difficult to carry bags through stairs and then They had no room service they said they were short staffed then I went all the way downstairs to grab a coffee and even that one was cold .then again I came downstairs then they just microwaved it
Stayed 1 night in Aug 2023

8/10 Good

Margaret, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

8/10 Good

Errol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was tight with lots of large trucks.
Stayed 1 night in Sep 2023

2/10 Terrible

Zahid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff non-cooperative
Stayed 1 night in Sep 2023

8/10 Good

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Everything was nice. Good hotel, my kids loved the pool and the room was great and comfortable, with good options of tv channels. The only “problem” was in the breakfast, there was just two people working to serve and cook. These two people were very kind and helpful, but they need more help.
Stayed 2 nights in Sep 2023

8/10 Good

SALMA

Liked: Cleanliness, staff & service, property conditions & facilities
hotel was good but the quality of the breakfast was average and it can get better
Stayed 1 night in Sep 2023

6/10 Okay

Olan

Travelled with family and small children
Every thing was fine. Room was clean. Staff was friendly and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

Harkiranjeet Singh

Stayed 2 nights in Sep 2023
Response from Guest Services on Nov 22, 2023
Thank you for giving us the opportunity to host your accommodation while here in Hinton. We always try to go above and beyond to ensure our guests have an excellent experience! We appreciate your positive review. This will motivate our team to continue to deliver immaculate guest service in the future. We hope to see you again with us!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Ernesto

Travelled with family
Liked: Amenities
The place and staff are awesome
Stayed 1 night in Sep 2023

8/10 Good

James

Stayed 1 night in Aug 2023

10/10 Excellent

kenneth

Stayed 1 night in Aug 2023

2/10 Terrible

chengyu, Mississauga

Disliked: Cleanliness, staff & service, property conditions & facilities
no elevator ! no service at all, front desk wont send anything to my room, you have to pick up at front desk. carpet is kind dusty and there are hair left in bathroom
Stayed 1 night in Aug 2023

4/10 Poor

Gerald

Travelled with partner
If I new it was under construction we would have never booked there. Never got clean towels or wash cloths
Stayed 2 nights in Aug 2023

2/10 Terrible

Christian

Stayed 1 night in Aug 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Amenities
Outside landscaping was unkept.
Stayed 1 night in Aug 2023

10/10 Excellent

Jinesh

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager at the property handled the leakage problem very well..The manager of the restaurant Toofan was a great guy who took care of us very well..Overall a good experience..
Stayed 3 nights in Aug 2023

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023