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Reviews of Country Inn & Suites by Radisson, Brunswick I-95, GA

2.5 out of 5
Country Inn & Suites by Radisson, Brunswick I-95, GA
211 Gateway Center Blvd, Brunswick, GA

Reviews

6.8
Rating 10 - Excellent. 249 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 161 out of 1001 reviews" "
Rating 2 - Terrible. 136 out of 1001 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pet Friendly. Staff was totally awesome.!
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, amenities
We enjoyed our stay for the price. The area felt safe. My children enjoyed the pool and hot tub.
Stayed 1 night in Apr 2024
Response from M on Apr 4, 2024
Dear Mary,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

2/10 Terrible

Charles

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most dirty, disgusting place ive ever been in. There was mold in the bathroom, shower head was loose in the wall the whole thing moved. There was blood on the bathroom floor. There was long black hair hanging from the shower faucet. The bathroom floor had broken tiles that were loose and raised. Someone could cut their foot if walked on it just right. There were absolutely no grab bars in the tub shower. The tub floor was slick The carpet in the room and the hallways were filthy. i could say more but i will stop there
Stayed 1 night in Mar 2024
Response from Lorita Oliver on Apr 1, 2024
Good morning, we would like to thank you for your most recent stay. We also would like to thank you for your feedback, this lets us know in what areas we need to improve. We will address all of your concerns in our next morning meeting to ensure we don't have these issues in the future. Have a wonderful week and I hope to see you soon.

4/10 Poor

KRISTIE

Disliked: Cleanliness, staff & service, property conditions & facilities
They cancelled our reservation after we had checked in and in the middle of Friday night, another guest keyed our room. Then the front desk called and demanded to know who I was, and our key cards didn't work then next morning. I didn't sleep well all weekend. Will never stay here again. Besides all of that the place was dirty and run down.
Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Kristie,Thank you for sharing the review. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

4/10 Poor

william

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The toom needed repairs and cleaning. Staff was not friendly the one i saw. If you need pictures of room i have them
Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear William,We are disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Excellent

Betty

Stayed 1 night in Mar 2024
Response from M on Apr 12, 2024
Dear Betty,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 Good

Nikki

Stayed 1 night in Mar 2024
Response from Lorita Oliver on Apr 1, 2024
Good morning we would like to thank you for your recent stay and rating. We hope to serve you again real soon.

8/10 Good

Guadalupe

Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Guadalupe,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

6/10 Okay

John, Richland

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We've stayed here for several years on our way to and from Florida. We like the location, the restaurant within walking distance, etc. However, in the last couple of years we've noticed a definite degrading of maintenance. We're seeing chipped and peeling paint, tired looking bathrooms, etc. The place needs a general facelift. Otherwise, service is very good and the employees are excellent.
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear John,Thank you for taking the time to share your feedback with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. We hope you accept our profound apologies for our shortcomings. We shall investigate the concerns you have mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Excellent

Tiffani, Olive Hill

Travelled with family
Liked: Cleanliness, staff & service
Seemed to be issues with key cards and air conditioning
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Tiffani,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

Roderick, Old Bridge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs tons of updates, specially the carpet, its so dirty.
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Roderick,Thank you for sharing the review. We strive to provide exceptional service to all our guests, and we are disappointed that we fell short in your case. We assure you that we are taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. On that note, we hope you will choose to stay with us in the future, so we can serve you even better.Sincerely,Management Team

10/10 Excellent

Kaley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from M on Mar 22, 2024
Dear Kaley,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Jane

Travelled with family
Liked: Amenities
Excellent!!! No complaints!!!
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Jane,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Poor

Amanda

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived we were saddened to see the pool was closed for the season. The indoor pool is why we selected this hotel in the first place. Then we went to our room and there was already someone in there when I walked in. Got a new room and it wasn’t accessible like requested. The front desk had to use a translator on her phone to communicate with housekeeping to see if any rooms were clean. Another guest came up and said only one light bulb in their room worked. The tiles were loose in the bathroom floor, the seal around the toilet broken. The shower was stained yellow. Overall I was just glad I was only there one night because I couldn’t wait to leave.
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Amanda,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

8/10 Good

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
It u are looking for a clean quiet home away from home this is the place for you
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Hope,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything.
Stayed 3 nights in Feb 2024
Response from M on Mar 22, 2024
Dear Ana,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Kym

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property needs a few updates pool was out of commission because of a recent sale of the hotel property it was not safe. Overall the hotel was clean and we felt safe and the staff was very friendly.
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Kym,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

Jeanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was pretty bad, heating and air conditioning unit was rusty and dirty we decided not to use it. Bathroom is a mess with rust, cracked floor tiles, warped wood, broken faucet etc. Don’t think they dust very often. Window frames are cracked and dirty. Not worth the money.
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Jeanne,Thank you for taking the time to share your feedback with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. We hope you accept our profound apologies for our shortcomings. We shall investigate the concerns you have mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

8/10 Good

Anna

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and in a convenient location!
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Anna,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Charles,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Bridget

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer services! I am Highly Recommending County Inn and Suites!
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Bridget,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Layla

Business traveller
Liked: Amenities
Good
Stayed 3 nights in Jan 2024
Response from M on Mar 22, 2024
Dear Layla,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from M on Mar 22, 2024
Dear William,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was fine but the condition of my room just needs a little renovating. The shower tub was in need of repair. Curtain would not close because rod was bent downward. Also this hotel is about 8 miles from a golf mecca (Sea Island) and the TV did not have Golf Channel. Also no bews channels were available.
Stayed 3 nights in Jan 2024
Response from M on Mar 22, 2024
Dear Monique,We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

4/10 Poor

Gabrielle, West Columbia

Stayed 1 night in Jan 2024
Response from M on Mar 22, 2024
Dear Gabrielle,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Tried to check me into a dirty room then gave me a smaller room
Stayed 1 night in Jan 2024
Response from M on Mar 22, 2024
Dear Chris,Thank you for taking the time to share your review with us. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issue. Regardless, we sincerely apologize for not exceeding your expectations. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from M on Mar 22, 2024
Dear Laura,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer services wewere hreceived upon arrival and throughout, breakfast was Great, w4 fitness room.
Stayed 1 night in Jan 2024

10/10 Excellent

Bridget

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from M on Mar 22, 2024
Dear Bridget,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Timothy L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very good. Bed was great
Stayed 1 night in Jan 2024
Response from dpatel on Jan 19, 2024
Thank you for your stay.

6/10 Okay

SARAH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed in this hotel before and it has been great - this time was not. The pool's heater was broken and the hot tub didn't work at all. We asked the front desk attendant about the pool but she didn't mention it wasn't working. My children were looking forward to the pool/spa which was a big factor in booking this hotel. Staff was not very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Travelled with family
No hot water for the shower
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gina or Tina I’m horrible with names that checked us in was very nice and helpful!!
Stayed 1 night in Jan 2024

10/10 Excellent

Anayda

Stayed 1 night in Jan 2024

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I already had a bad feeling when walked in should have went with gut. But the outside looked nice. Then took elevator to 2cd floor. Got off and it smelt like bug spray. Got to the room checked for bedbugs surprisingly there was none. Went to go sit on toilet and out came a roach from under the sink. Got up killed the roach took it to front desk and asked for my money back. Next time I will use cash because of course it takes 3-5 business days to get your money back. The people were sketchy. Went across way to Holiday Inn where I stayed 2 nights with no isssues.
Stayed 3 nights in Dec 2023

6/10 Okay

Kim

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
When I booked I asked for a pet room, I thought. I specifically asked Expedia for hotels that except pets. I didn’t see the 50$ fee. I have a certified support pet. I lost a child to suicide almost 3 years ago and Sasha goes everywhere with me. All hotels I’ve stayed at wave pet fee. Not this one. I didn’t mind paying, but i would have included it in my budget.
Stayed 1 night in Dec 2023

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Bathroom not clean, fecal matter floating in bowl. Hotel is old but decent condition. Bed comfort was fair, depends on what you like. I was ok, my wife uncomfortable. Finding light switches was a challenge, wall switch only turned on entry light. Breakfast was terrible, the worst scrambled eggs and tasteless. No meat, biscuits were fresh. If I stop in this town again I would choose another of the many motels at this exit.
Stayed 1 night in Dec 2023

8/10 Good

Terri

Stayed 3 nights in Dec 2023

8/10 Good

Dianne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2023

4/10 Poor

Alisa

Travelled with partner
Disliked: Property conditions & facilities
No towels in the room, no toilet paper. Lukewarm water and very low water pressure.
Stayed 1 night in Dec 2023
Response from M on Mar 22, 2024
Dear Alisa,Thank you for taking the time to share your feedback with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. We hope you accept our profound apologies for our shortcomings. We shall investigate the concerns you have mentioned to make sure that our rooms are adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

4/10 Poor

Jill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating !
We have stayed in this hotel many times over the years and this time I was very disappointed in the over all care of the building and grounds . I called and asked if the pool and hot tub was working this year and was told it was .. when I arrived, the pool was ice cold and the hot tub was broken . Our bathroom had mold all over the ceiling and the paint was peeling off in clumps . The carpet was beyond filthy . The bed was very comfortable and the staff was very friendly . Hotel needs attention and so sorry to watch it go downhill .
Stayed 3 nights in Dec 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
Thank you for sharing your experience. I sincerely apologize that we fell short in meeting your expectations. We do have plans in the works to do some renovations on the property in the near future. I hope should your travels bring you back to the Brunswick area, you would consider giving us another opportunity.

6/10 Okay

MAJID, RICHMOND

Travelled with partner
Stayed 1 night in Dec 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
Thank you for sharing your experience.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
Thank you for sharing your experience.

2/10 Terrible

Brittanie, Brunswick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property has roaches really bad the filters for the Ac was so thick from dirty you can tell it was cleaned in a year!!
Stayed 1 night in Dec 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
I apologize your experience fell short of our standards. We have passed along your comments to the appropriate members.

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful decision.
Upon arrival there was debris everywhere all over the floor. If they would have had a vacuum in the closet, I would have felt compelled to clean it myself. I literally kept my shoes on in the room because the thought of taking them off grossed me out. There was also only one toilet paper roll in the bathroom, no spare roll on hand. I will say it did thankfully last us our stay though. There was dirt and grime on the walls in general and I’m pretty sure there was a dirty handprint on the bathroom wall. The refrigerator had a pool of water at the bottom of it, but it did keep the drinks cold. The sheets had dirty spots on them upon arrival. The one thing I will say in favor of the room was that the inside of the shower and the toilet were clean. All this being said, I couldn’t get out of the room fast enough, but needed some food for the kids before hitting the road. We went downstairs for an extremely awkward encounter. We came to get breakfast right before and then into breakfast time ending. I literally had an employee standing in the room with food and then the second I left the room shut the doors. No polite warning to grab what we needed before shutting the doors. She then proceeded to clean around us, no big deal, but here is when the very awkward encounter continues, we are starting to clean up our space in the dining room and she puts her hand on the light switch and and stares at us until everything is clean and we walk away. We definitely won’t be back!
Not something I want to walk on!
Debris everywhere
Sheets!
Wall
Stayed 1 night in Nov 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
I am very sorry we fell short of your expectations. I have passed along your comments and photos to the appropriate teams to make sure a situation like this does not occur again in the future.

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy access to I-95 and local destinations. Quiet and safe hotel location.
Stayed 1 night in Nov 2023
Response from Brittany Jones, Hotel Manager on Nov 30, 2023
Thank you for sharing your experience!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice and accommodating over the top and great location.
Stayed 2 nights in Nov 2023
Response from Brittany Jones, Hotel Manager on Nov 30, 2023
Thank you for sharing your experience, we hope you stay with us again should your travels bring you back to the Brunswick area!

10/10 Excellent

Brandi

Stayed 1 night in Nov 2023
Response from Brittany Jones, Hotel Manager on Dec 28, 2023
Thank you for sharing your experience.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Brittany Jones, Hotel Manager on Nov 30, 2023
Thank you for sharing your experience!

10/10 Excellent

Sabra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Only issue notes was one of the wall sockets that included a charging port didn’t work. The rest… excellent.
Stayed 1 night in Nov 2023
Response from Lorita Oliver Operations Manager on Nov 5, 2023
Good morning we would like to thank you for your visit with us. We are excited to know your stay was enjoyable. Maintenance will be notified of the issue mentioned in this review. We hope you have a safe journey we can't wait to serve you again soon.