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Reviews of Shipyard Resort by Spinnaker Resorts

2.5 out of 5
Shipyard Resort by Spinnaker Resorts
35 DeAllyon Avenue, Hilton Head Island, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 113 reviews" "
Rating 8 - Good. 33 out of 113 reviews" "
Rating 6 - Okay. 4 out of 113 reviews" "
Rating 4 - Poor. 4 out of 113 reviews" "
Rating 2 - Terrible. 2 out of 113 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael, Talbott

Stayed 3 nights in Apr 2022

10/10 Excellent

Katherine

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Kelly

Travelled with group
Liked: Cleanliness, room comfort
Short vaca
Very nice property and location. Great deal for the money Deck and railing could use repair and the bed on Master was sunken in middle.
Stayed 3 nights in Sep 2021

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding front desk assistance. Quick to correct any issues and extremely courageous.
Stayed 3 nights in Oct 2020

2/10 Terrible

Kellie

Travelled with family
Magical boat
The accommodations were neat and clean ..However was very disappointed in the security and staff of this resort .. they were rude and unhelpful and made the stay less enjoyable for sure . They allowed our cars through the gate and gave us tags for our cars , our traveling companion also received a parking tag and he drove his truck and boat through the security gate and onto the property . They proceeded to put a warning ticket on the truck at 5:30am and then at 6:15 put a parking boot on his vehicle. After waiting an hour for the security staff to come on the truck to remove the boot they were very unprofessional and continued to call us liars and that there was no way we drove the boat through the security gate. There mess up and they still charged us $100 to remove a boot on the truck that they allowed in with the boat. Will not be staying here again and hope others know of the type people they have working there
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, the unit was well stocked with towels and kitchen things and so forth.
Stayed 4 nights in Feb 2020

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spinnaker Resort
Unit was nice with a lovely view of lagoon. Bedrooms are good size and living space was more than large enough for 4 adults. We stayed in this same unit last year and also enjoyed it then.
Stayed 3 nights in Jan 2020
Response from KG on Jan 24, 2020
Thank you for the awesome review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority. We look forward to seeing you again.

10/10 Excellent

Carroll

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vacation ,had a great time
Stayed 5 nights in Oct 2019
Response from Clint on Oct 24, 2019
Thank you for your review, we are so happy to hear that you had such a great time with us. We hope to see you again on your next trip to our beautiful island.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This ia a fantastic place to stay!! The condo and area was amazing!!
Stayed 3 nights in Jun 2019

10/10 Excellent

Carlye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Stayed 3 nights in Oct 2018

8/10 Good

Shmity, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice condominium
We stayed at Egret Point and our condo was very enjoyable.. The King Sized beds were very comfortable. It was an incredibly beautiful location. We were missing some basics like plates and toner in the printer, but overall it was very nice. I wish we had closer access to the private beach, and closer access to a front desk. The bike paths and walking areas were wonderful.
Stayed 4 nights in Mar 2018

10/10 Excellent

Jeff, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time away
We arrived after a long hard drive on 95 after dark and not in a good mood. Staff at resort very friendly and helpful. Check in took less than a minute. Place was very nice and more than met our expectations. Really enjoyed the quiet time away from home and the wonderful views. Went to Savannah for the day and had an excellent lunch at Lady and sons. Trip was just what our family needed. 4 days away to relax and enjoy each other.
Stayed 4 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All reservations were cancelled by The Shipyard Resort due to Hurricane Irma. We have enjoyed the accommodations in the past
Stayed 6 nights in Sep 2017

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really was a nice facility - really could use an update of living room furniture since it was as though one was sinking down into a bucket - no support for back and difficult to climb out.

8/10 Good

Susan L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vavation
It was a lovely condo, and in a good location near beach. Would like to come back for sure. We did find the microwave light on at odd times. Took us a few days to realize it was on a timer. Thought we might have ghosts! We have been home over a week now, and were wondering when we will receive our $150 deposit returned.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time on Hilton Head!
By all standards, this was a five star experience, except for checkin. From cleanliness to location to the spacious rooms, we couldn't have asked for more. Regarding checkin, the e-mail confirmation we received from Hotels.com was very unclear about where to check in. The address given was 35 De Allyon Ave. Since we don't live on H.H.,we had no idea where this is and assumed it's where the units are. We were turned away at the gate and after approaching the gate a second time were directed to the checkin. Directions and map could be greatly improved.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
our stay was amazing! it was more a house than an average apartment, really comfortable, and the staff was so kind! my family and I loved our weekend, and totally would go back.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Inside of condo was clean but aged. Tub in second bathroom had large split gap between it and wall. Landscape workers started very early AM and were quite loud. Outside property was well kept especially considering claenup from damage from huuricane

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large condominium
Very good vacation - peaceful, quiet, plenty of shops/restaurants

10/10 Excellent

Shengwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family vacation.
WIFI was unstable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
second visit - different but equally great
This was our second stay at Shipyard in the space of 3 months (see previous review by me for more detail on the place). Shipyard actually contains about 6 different resorts. Last time, our condo was in the Carolina Club, which had a very large jacuzzi and was very close to the outdoor playground. This time, we ended up in Egret Point, which is where the outdoor heated pool is - as well as the Health Club to which weeklong access can be obtained for a truly minimal fee. The condo was newer, fancier (granite countertop for example) and had a somewhat better layout with a jacuzzi tub in each bathroom (although slightly smaller). The view from the master was unparalleled in beauty, especially when ~100 egrets descended on the lagoon to explain its name. The dryer went out the night before thanksgiving, yet we did not suffer even a day's delay in its replacement - a lifesaver because we have a toddler in cloth diapers! The personnel were truly wonderful, in spite of the holiday, and went above and beyond to get a new unit installed and otherwise help. We haven't a complaint and cannot wait to go back (again)!

10/10 Excellent

Kenneth, Vidalia, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Second stay here and again we had a great room and good service

10/10 Excellent

Max, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxed stay, nice resort facilities (heated pool, hot tub, tennis courts, club house).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday happiness
This was a wonderful place for the family and to be able to visit th relatives for Thanksgiving. The facility gave us many activities to keep us involved between the holiday festivities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly situated and comfortable
We booked this hotel with a complete ignorance of Hilton Head based on a whim to take our daughter to the beach 'one last time' before winter. We wanted a space where we could do our own cooking sometimes - easier with a toddler than always eating out - and have easy access to the beach. The condo was spacious with generous amenities, include a large shower in the master with strong water pressure, a nice jacuzzi and full-sized washer & dryer. There were also 2 cruiser bikes per condo for complimentary use, which appeared of very good quality. (We packed our own bikes so did not try them out.) The development is gated with very friendly security/admissions personnel. The entire development was lovely with several large ponds complete with sunning turtles and gators, a well-groomed gold course, pools, and well-kept playgrounds. There were bike paths throughout the development, that were enjoyable to ride, and also direct beach access, though that stretch of beach is currently undergoing 'renourishment', so not ideal for biking. The local children's museum (see below), wonderful restaurants, a nice supermarket, and the main public beach access were all easily bikable. We plan to stay here again in future and highly recommend.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice place, but not what we were promised
Our #1 concern was that the condo be all on one level as one of our travelers has cancer and is unable to handle stairs. I expressed that concern when making reservation and hotels.com rep called resort to confirm before I made reservation. When we arrived at check in desk (at 1:00am thanks to tropical storm) I asked again about the accessibility and no stairs. She said it was fine. However when we finally arrived at the villa, all bedrooms were upstairs. We had to make the best out of a bad situation, but was very upset that we were given bad information.

8/10 Good

Cathy, Cincinnati

Liked: Cleanliness, room comfort
Once we found it, we loved it!
Our check in was the worst part of the trip. They couldn't find our reservation through Expedia. Then they had the wrong number of days for our stay; one less than we booked. We had to pay an additional full day charge (more than the Expedia price!) and spent time wrangling with the staff to rectify it, ugh. Don't know if Expedia dropped the ball or Spinnaker did? HOWEVER- the Expedia price were best on the net and we really liked to whirlpool bath (big enough for two) and the spacious living area within the Villa. We'd book it again.

8/10 Good

HARVEY

Liked: Cleanliness, room comfort
Quiet and relaxing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Larry , Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet area
We enjoyed the stay and looking forward to returning next year.

8/10 Good

Byron

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo for the price
The condo was more than satisfactory for the price (although we stayed off season). Site amenities were good.

10/10 Excellent

kim, pembroke, nc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful condo
I loved the 3 bedroom condo. It was on the golf course and there was so many alligators around the lake at the golf courses. We enjoyed seeing them. I took 2 senior couples along with me and my husband. They had never been there. They loved the condo and the beautiful views.

8/10 Good

Mary, Fairmont

Liked: Cleanliness, property conditions & facilities, room comfort
Out Until Midnight
Off to a rocky start when they couldn't find our reservation. But once we got to the villa it was nice, large, well furnished, and clean. When calling the front desk service was slow but the clerk was very polite.

8/10 Good

Jacquelyn, Butler, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay during Off Season
Nice, relaxing weekend. We brought our bikes but discovered we could have rented some. There are a lot of bike paths. We didn't get to the beach because it was too cold. The Main Street restaurant was great!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Scott, Severna Park

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous weekend
Bikes were included in our stay. A ten minute ride to the beach. Very clean, comfortable accommodations.

8/10 Good

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Dennis, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was wonderful! Our villa was very nice and clean. The 2 bicycles that came with the rental were a very nice extra. We stayed at Egrets, and thus far this is the nicest place that we have stayed with Spinnaker.

8/10 Good

Eric, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stay could have been Better
Our stay in Hilton Head was pretty good overall but it could have been much better. Last year we booked thru Hotel.com and stayed in Shipyard at the Carolina Club resort. The Villa was a lot nicer, more spacious and came with two complementary bikes to ride around the island. I also only paid $577 for 3 nights. This year we received a small cottage with no bikes and paid $640 for the unit. We paid more and received less this year and needless to say we were quite dissapointed. Upon our arrival we called the front desk at Spinnaker Resorts to request another villa or cottage however none was available. We are hoping to have a much better experience when we travel back to Hilton Head next year.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice area of hilton head. Property was beautiful. Villa was enormous! Amazing value for the price. Good condition but a little dirty...saw some dead bugs on arrival. Better than live ones of course. We were almost a mile from the beach...wish beach was slightly more accessible but it was a very scenic and manageable walk.

4/10 Poor

K, NY

Liked: Staff & service
Disliked: Room comfort
Older property that needs some improvement
We were in a first floor unit in Southwinds. The room had an unpleasant musty smell and was very humid. The carpeting felt wet and sticky. After blasting the a/c for a few days it improved a bit. The bedding was poor quality and obviously very old - we could literally see through our sheets. The bed itself was uncomfortable and the noise of people just walking in the upstairs unit was enough to wake me up several times each night. This is an older property but a little insulation and better quality bedding would make a big difference. The unit was clean and if they just kept the a/c running maybe they could eliminate the smell and swampy atmosphere.

10/10 Excellent

Becky, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time at Shipyard in Hilton Head, SC. It is so peaceful and beautiful. We had a small maintenance problem when we checked in but the staff responded immediately. The staff was extremely friendly and helpful. We would love to return next year!

10/10 Excellent

Art Teacher Amy, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice condos in Hilton Head!
We stayed for nights in February 2015. It was a cold week in South Carolina so we didn't get to use the pool which was right across from our unit. There was also an indoor pool at the concierge office but we never made it to that. But we did walk to the beach through the golf course greens, which was about a 20 minute walk. They also provided free bicycles but we decided it was too cold to ride ( probably 10 minute ride to beach). The condos were spacious and clean and quiet. Our deck opened onto the golf course. There were beautiful trees everywhere with the spanish moss hanging down. The beds were perfect- two bedrooms, each had a king size bed that was so very comfortable. It was exactly what I needed (we were coming from 4 nts in another townhouse near Charleston with uncomfortable beds.) The kitchen was great and the bathrooms were huge. Simple furnishings, but had everything we needed. It took a little getting used to finding the condo down these windy roads in the shipyard development which was very big. The supermarket was a short drive and there was a Panera Bread cafe and Starbucks too. There is a toll bridge going into and out of Hilton Head, $1.25 each time. Which seemed to be kind of annoying by the 3rd day. We also went into Savannah which was about 45 minutes, maybe a little more to the airport. We had a very nice stay at the Shipyard Condos. I would actually choose to visit Charleston again over HIlton Head though if I were to be in South Carolina again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal
Great place. We love it! We stay there every time we go to Hilton head !

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities, room comfort
Not good at all!
We were in Egret point of Shipyard. Workers were working on my roof, construction noise was around us from 7am- 5pm everyday! Also, we were promised "double beds in guest room, and close to tennis courts" at booking time, but none of these were true when we got there! The sales manager was rude when we called for complain. What a terrible place!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Shipyard and would stay here again!