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The location is ideal, especially if you are traveling with a pet.
The breakfast was good also. We got ice from the front desk because both ice machines were not working.
Definitely a go-to for us for many years.😎
Amy
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Amy, We're thrilled to hear you enjoyed our convenient location and breakfast offerings during your stay. Please accept our apologies for any inconvenience regarding the ice machines, and we appreciate your understanding. We look forward to welcoming you back for many more memorable experiences in the future.
6/10 Okay
pat
Travelled with partner
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
Our shower was disgusting
Needs total overhaul
Hole in surround where tap is
Tub had horrible marks
Floor wasn’t clean
Bed was Great,staff friendly
Breakfast was not great
Won’t be back
pat
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello pat, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and comfortable beds. Your comments regarding the shower and breakfast are duly noted for our ongoing improvements. We apologize for any inconvenience caused and have shared your observations with our team for their review.
I enhpjoy the easy access to highway. Offers a good breakfast. Friendly staff.
I come back every year when I travel for holidays
keith
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello keith,We're pleased to hear you appreciated our convenient location, delicious breakfast offerings, and warm hospitality. Feedback like yours inspires us to keep providing excellent service to our guests. We look forward to welcoming you back on your next holiday trip!
Hello Chris,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is a priority for us, and we will address your concerns with our team for future improvement. If you would like to discuss your stay further, please feel free to contact our management team directly. Thank you for bringing this to our attention.
Hello Angel, We are sorry to hear about your decision and thank you for sharing your feedback with us. Your comments are valuable for our improvement. We hope you will give us another opportunity to better serve you in the future.
10/10 Excellent
Ricky
Travelled with family, Travelled with family and small children, Travelled with group
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bath tub drain was in need of repair and sink in bathroom was filling up with water and not draining.beds were squeaking every time you would move around. Room had a musty smell . I use to love staying there but the rooms are in need of repair and one room didn’t even have working power in it so we had to change rooms for one that wasn’t a great deal better. Didn’t even use the shower after what I described above.
Ricky
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Ricky, We value your feedback and apologize for any inconvenience experienced during your stay. We encourage guests to report any maintenance issues directly to our team for prompt resolution. Thank you for bringing this to our attention, we will address these concerns to ensure a more comfortable experience for all guests.
The tub would not drain properly. Inside pane was broken on the window and glass was left in the bottom right corner. Someone will get hurt. Window needs to replaced. Beds were not very comfortable and the pillows were terrible.
Constance
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Constance, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Our team will address the maintenance issues mentioned to ensure a pleasant stay for future guests. Your comments will be shared with the relevant departments for improvement.
Hello Joanne, We appreciate your feedback regarding the paint in the tub, and we apologize for any inconvenience this may have caused during your stay. We will address this matter with our maintenance team to ensure our facilities are well-maintained for future guests.
6/10 Okay
maciej, Etobicoke
Mar 18, 2024
maciej
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello maciej,We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us with any further details so we can address your concerns and make improvements for future stays.
We absolutely enjoyed our stay at the Best western,the staff was friendly and didn’t bother us . Rooms were very clean and had everything we needed in. Them the breakfast was BEYOND great the options were wide range and they offered hot meals also. Only thing is 2 ice machines on the property and neither worked and that was rather inconvenient but all around it was sheets stay .
Dustin
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Dustin,We are delighted to hear that you had an enjoyable stay at Best Western and that you appreciated the cleanliness of the rooms and the variety offered at breakfast. Your feedback regarding the ice machines not working has been duly noted for further improvement. We are committed to providing a pleasant experience for all our guests and will ensure your comments are shared with the team. Thank you for choosing to stay with us.
Very nice property. Clean, comfortable and very nice breakfast. Staff very friendly
Vicki
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Vicki,We're thrilled to hear you enjoyed your stay with us! Our team takes pride in providing exceptional service, and we're delighted you felt welcomed. Thank you for highlighting our clean rooms, comfortable amenities, and delicious breakfast offerings. Your positive feedback is greatly appreciated.
It was a last minute decision to come here and we are happy with the way we were treated and the ease of getting checked in. We'll definitely be staying here again
Kenneth
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Kenneth,We are delighted to hear that you had a positive experience during your stay with us. Our team takes pride in providing excellent service and ensuring a seamless check-in process for all our guests. We look forward to welcoming you back for another enjoyable stay in the future.
Hello Dalton, We apologize for any inconvenience you may have experienced during your recent stay with us. We value your feedback and would appreciate the opportunity to address any specific concerns you may have. Please reach out to our hotel directly, so we can better understand and resolve the issues. We hope to have the chance to welcome you back in the future and provide a more satisfactory experience.
Staff were pleasant and accommodating The room was clean and comfortable and had everything we needed for a good night sleep Not fancy but adequate and the price was right
Mary Ellen
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Mary Ellen,Thank you for taking the time to share your positive experience! We're delighted to hear that our staff were pleasant and accommodating during your stay. It's wonderful to know that you found your room to be clean, comfortable, and well-equipped. We strive to provide our guests with a value-for-money experience, and we're glad that you found our rates to be suitable. We look forward to welcoming you back in the future!
Good enough for a night but needs to be updated and that will help with all the marks and generally unclean areas of the rooms
Michelle
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Michelle,Thank you for sharing your feedback with us. We appreciate your comments and will certainly take them into consideration as we continuously strive to improve our facilities. We value your opinion and hope to have another opportunity to serve you better in the future.
Room and hallways dated and not clean! No heat in hallways or lobby! The place is a dump!!
Brett
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Brett,We apologize for any inconvenience you experienced during your stay. Our team is constantly working to ensure a clean and comfortable environment for all our guests. We appreciate your feedback and will take it into consideration as we strive to improve our facilities.
Just stayed one night. Easy check in and out. super clean Great size room. Quite. ice machine was broken but it's the middle of the winter and the desk clerk went and got us a bag of ice. Great experience will stay here again.
Robert
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Robert, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our check-in and check-out process easy and that you enjoyed our clean, spacious and quiet room. We apologize for the inconvenience with the broken ice machine, but we're glad our helpful desk clerk was able to assist you. We look forward to welcoming you back on your next visit.
Hello Chester,Thank you for choosing to stay at our hotel. We hope you had a pleasant experience during your stay. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We appreciate your support and hope to welcome you back in the future.
8/10 Good
Linda
Jan 12, 2024
Liked: Staff & service
It was close to I-77.
Linda
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Linda,Thank you for choosing our hotel during your visit. We appreciate your feedback regarding our convenient location near I-77. We strive to provide easy access for our guests. We hope this added convenience allowed you to have a smooth and enjoyable stay.
Although a little outdated, the hotel and room were clean and the hotel desk staffer was friendly and very helpful.
joseph
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello joseph,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel and rooms clean. It's wonderful that our desk staffer provided friendly and helpful service. We appreciate your comments and hope to welcome you back in the future for another positive experience.
Only downside of my stay was a lukewarm shower. Everything else met or exceeded my expectations.
Eileen
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Eileen,Thank you for sharing your feedback with us. We're glad to hear that overall your stay met or exceeded your expectations. We apologize for any inconvenience you experienced with the lukewarm shower and appreciate you bringing this to our attention. We will share your comment with our maintenance team to ensure the issue is addressed. We appreciate your patronage and hope to welcome you back in the future.
10/10 Excellent
Kelley
Jan 2, 2024
Liked: Property conditions & facilities
Kelley
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Kelley,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back soon for another fantastic stay!
10/10 Excellent
Joni
Jan 1, 2024
Joni
Stayed 1 night in Dec 2023
Response from Manager on Jan 22, 2024
Hello Joni,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
The place was clean, nice comfortable beds and a nice breakfast
Robert
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Robert,We're thrilled to hear that you found our hotel clean and enjoyed our comfortable beds. Our team strives to provide a pleasant stay for all of our guests. We're pleased that you also enjoyed our breakfast options. Thank you for your feedback and we hope to welcome you back in the future.
I was so little skeptical about a Jacuzzi room for $77, but was pleasantly surprised at how nice it was!
Holly
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Holly,We're thrilled to hear that you were pleasantly surprised by our Jacuzzi room! Providing our guests with a comfortable and enjoyable experience is our top priority. We appreciate your feedback and hope to welcome you back for another great stay in the future.
8/10 Good
Robin
Travelled with family
Dec 24, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok commuter motel. Does the job.
The hotel was one step up from a motel. Interiors were dingy and dated looking. No more than a ocmmuter hotel.
Breakfast spread was very good. Staff was friendly. Paul went out of the way to make our stay more enjoyable.
Robin
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Robin,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that you enjoyed our breakfast spread and found our staff to be friendly, particularly Paul. We strive to provide a positive experience for all our guests. We apologize if the appearance of the interiors did not meet your expectations. We value your input and will take it into consideration for future improvements.
4/10 Poor
Margaret, Pataskala
Travelled with family, Travelled with pets
Dec 23, 2023
Cleanliness was not good.
Margaret
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Margaret,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness very seriously and have already addressed this issue with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing it to our attention.
Hello john, Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!
Hello maciej,Thank you for sharing your feedback regarding the absence of air fresheners at our hotel. Our aim is to provide a comfortable and pleasant environment for all our guests. We appreciate your input and will consider it as we review our amenities. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.
The property was easily accessible off the interstate in a quiet area. My family and I stymayed for about 9 hours which we slepted 7 of it. Walking in you can smell old cigarettes. However, I wasn’t given the option of choosing smoking or non-smoking so whatever. The bathroom molding can use better cleaning of getting mildew removed off the molding and off the shower head. You can tell by brown stains on the caulking and the way the shower head sprays.
Other than that, everything else was good.
Chad
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Chad,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and enjoyed a peaceful stay. We apologize for any odor you encountered upon entering the property, and we appreciate your understanding regarding the smoking/non-smoking room allocation. Your feedback regarding the bathroom cleanliness is duly noted, and we'll address it with our housekeeping team. We're pleased to know that overall, you had a positive experience with us. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.
Dear Guest,We're thrilled to hear that you had such a fantastic experience during your stay with us! It means the world to us that you had such a positive impression of our hotel. If there's anything else we can do to make your future visits even more memorable, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
Avoid at all costs. I had to shower with lukewarm water in a tub that would not drain, with stains from the previous user. My room's window (its exterior glass) was shattered - I only discovered it in the morning when opening curtains...
Anatole
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Anatole, Thank you for bringing these matters to our attention. We apologize for any inconvenience you experienced during your recent stay. We value your feedback, and our team will address the issues to ensure a better experience for our future guests.
2/10 Terrible
Jordan
Nov 20, 2023
Liked: Cleanliness
Disliked: Staff & service
Was lied to,/Not told our 42miles away residence means we can't stay so after getting our supper ordered there an just everything organized around this surestay I surely could not stay , quite frankly your carpet rider at desk needs to go home or learn customer service,
Jordan
Response from Manager on Nov 22, 2023
Hello Jordan,We apologize for any misunderstanding regarding our hotel's distance policy. We strive to provide accurate information to our guests and are sorry if there was any confusion. We appreciate your feedback about our front desk staff and will address it with the appropriate team members. If you have any further concerns, please feel free to reach out to our management directly.
Quiet location with easy hwy on/off. Room was clean and comfortable. Travelling with my dog and had a ground floor room close to door which was very convenient. Nice grassy area for walking dog too.
Lori
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Lori,Thank you for choosing our hotel and taking the time to share your experience with us! We're delighted to hear that you found our location to be quiet and conveniently located. We're also glad that your room was clean and comfortable and that our ground floor room near the door was convenient for you and your dog. We hope to welcome you back in the future for another enjoyable stay!
4/10 Poor
James
Nov 7, 2023
Disliked: Property conditions & facilities
no internet service
James
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello James, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. Our team is continuously working to provide the best service, and we appreciate your feedback. Please feel free to contact our management directly so they can further assist you with this matter.
2/10 Terrible
Douglas
Travelled with family
Nov 6, 2023
After check in we found there was no ice, both not working, no WIFI ,not working , and no hot water. Not the best. Did have hot water in the morning and the WIFI was only available in the lobby
Douglas
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Douglas, Thank you for sharing your experience during your recent stay. We apologize for any inconveniences you encountered with the lack of ice, malfunctioning Wi-Fi, and intermittent hot water. We regret any inconvenience caused, and appreciate your feedback. Please note that we have noted your concerns and will address them accordingly. We truly hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
4/10 Poor
John
Travelled with family
Nov 5, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the quiet location and the staff were very friendly. The price was competitive.
Everything seemed clean but worn.
The rooms need updated. Shower didn't drain and showed a lot of wear.
The refrigerator didn't work.
The ice maker didn't work.
John
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello John, Thank you for choosing our hotel for your stay and for your positive feedback on our quiet location and friendly staff. We appreciate your mention of our competitive pricing. We apologize for any inconvenience caused by the worn appearance and we have noted your comments about the need for updates in the rooms. We apologize for the issues with the shower drain and the refrigerator and ice maker, and we appreciate you bringing them to our attention. Please contact our management team directly for any further assistance.
This was a great find! It is a little older,but in great shape. It is far enough from the interstate so there isn’t traffic noise. There is an excellent complimentary breakfast bar with several warm foods and a pancake machine. The coffee is excellent and real half and half is provided, not “creamer.” The room was clean and had all the usual amenities. The staff were very welcoming and helpful. I would definitely stay here again.
Gary
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Gary,Thank you for sharing your positive experience at our hotel! We are delighted to hear that you found our property to be well-maintained and free from noise. It's great to know that you enjoyed our complimentary breakfast with a variety of warm options and real half and half for your coffee. We appreciate your kind words about our clean rooms and helpful staff. We look forward to hosting you again in the future.
6/10 Okay
debby
Nov 3, 2023
Disliked: Cleanliness
Get off of hotels. Com
No tv. Didn’t work, no hot water, never checked me in. Said computer done. Breakfast was very good
debby
Stayed 1 night in Nov 2023
Response from Manager on Nov 4, 2023
Hello debby,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our breakfast. We apologize for the inconvenience you experienced with the TV, hot water, and check-in process. Our team will take your comments into consideration to improve our services. We hope you'll consider staying with us again in the future for a more enjoyable experience.
Hello Tracy,Thank you for taking the time to leave a review of your recent stay. We appreciate your positive feedback and are glad to hear that you had an enjoyable experience overall. If there is anything specific that you think we could have done better, we would love to hear your thoughts. We hope to have the opportunity to welcome you back in the future.
Hello Nadine,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. If you have any further concerns, please reach out to our management directly. We appreciate your understanding.
We stay here every year it is our favorite hotel for the entire vacation. Excellent service and the room was absolutely beautiful this hotel is a 10 out of 10
Fred
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Fred,It means so much to all of us to hear from guests like yourself who have enjoyed our hospitality and amenities previously and have returned. It is heartwarming to learn of how our efforts to give you a great experience filled with comfortable accommodations, a friendly atmosphere, and convenience with every stay have been successful. Thank you for your kind comments and for taking the time to share. We appreciate your loyalty and look forward to your future visits!
This place has the worst rat infestation. Do not park on the side and use the side door by the dumpster and the back building. DO NOT put your dogs in the fenced in Doggy area back there. Poison bate traps everywhere too. Rats were all under cars and we saw one come out of the front end of a car in front of our room
Marlo
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Marlo, I apologize for the inconvenience caused. Our team is working diligently to address and resolve the issue. Thank you for bringing this to our attention.
8/10 Good
Laila
Oct 19, 2023
Laila
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Laila,Thank you for your rating! We appreciate your feedback.
10/10 Excellent
Katherine
Oct 18, 2023
Katherine
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Katherine,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you had a wonderful stay with us. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another exceptional stay.
This is a older motel, but seems to be kept up nicely. Staff was very friendly and good breakfast
David
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello David, Thank you for your kind words! We strive to maintain our motel in excellent condition and provide a friendly atmosphere. We're glad you enjoyed our breakfast. We hope to welcome you again soon!
This is an older hotel but seems to be pretty well maintained. It was quiet, the bed was comfortable and no bugs. The breakfast was good and a hot meal. We were pleased and will return when in the area again.
Jill
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Jill ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
6/10 Okay
Ruth
Oct 12, 2023
Liked: Cleanliness
Ruth
Stayed 7 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Ruth, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. We appreciate your input and will work to improve our services.
10/10 Excellent
Diane
Travelled with partner
Oct 12, 2023
Liked: Cleanliness, staff & service, amenities
It was quiet, clean and had a very nice breakfast. The staff was courteous at check-in and attentive to the breakfast area in the morning. It was a nice stay for the very reasonable price we paid. The only negative was that the bath tub needed updating. It was clean but sometime ago someone dyed something in it and stained the tub.
Diane
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Diane ,We strive to give you a great experience and are pleased to learn that we were able to meet your expectations in many ways; though we regret to hear that you weren't thoroughly impressed. We appreciate the compliments and the comments regarding areas where can improve. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.