Bar (on property)

Reviews of Fox & Goose Inn

3.5 out of 5
Fox & Goose Inn
Bristol Road, Brent Knoll, Highbridge, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 126 reviews" "
Rating 8 - Good. 45 out of 126 reviews" "
Rating 6 - Okay. 10 out of 126 reviews" "
Rating 4 - Poor. 4 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Stayed 1 night in Dec 2023

10/10 Excellent

Ray

Stayed 1 night in Dec 2023

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient to the motorway, the staff are friendly & welcoming but the rooms are a bit dated. Rooms are big & well equipped but need renovating to a modern standard. The mattress on my bed was very soft & saggy. Full English breakfast buffet is nice, eggs are cooked to order but (strangely) they are not keen to serve scrambled eggs. Overall it is good value and I would stay again.
Stayed 1 night in Nov 2023

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great pub with comfortable rooms. Rooms are a little dated but clean, large and have everything you need.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Stayed 1 night in Sep 2023

10/10 Excellent

JOHN

Stayed 1 night in Sep 2023

8/10 Good

Timothy

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night, convienant to catch early flight for Bristol airport We had a lovely stay and the staff at reception were very friendly and helpful The food was excellent in the dinning area and especially dessert...cheesecake to die for. Would definitely recommend although good luck with crossing the busy duel carriageway if you want a nice pleasant and picturesque walk through Brent Knoll village.
Stayed 1 night in Sep 2023

10/10 Excellent

tracey

Stayed 1 night in Aug 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Sue

Stayed 1 night in Jul 2023

6/10 Okay

Brian

Stayed 1 night in Jun 2023

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely could do with an extra chair in the room, when checking out couldn’t find anyone which I noticed reception was unmanned a lot.
Stayed 2 nights in May 2023

8/10 Good

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Great food and service
Food was great, service was fast and friendly. Mould in bathroom was the only let down of an otherwise excellent stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Megan

Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Stayed 1 night in Jan 2023

6/10 Okay

Dave

Stayed 1 night in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Overnight stop over but great location, staff very pleasant and room was perfect for our requirements
Stayed 1 night in Sep 2022

10/10 Excellent

Mr Pedro P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, very clean and spacious rooms, only downside was this was a last minute booking and we were not aware that the bar or resturant was not open as it was Sunday and didnt arrive till late evening. However, we travelled a very short distance to a chipshop, also bought a bottle of wine and very much enjoyed this in the comfort of our room watching the sunset on very comfortable chairs through our window. We would definately visit again. Very lovely and helpful manager.
Stayed 1 night in Jul 2022

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2022

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our bike Trip July 2022
Start of a road trip down to the English Riviera and down round Cornwall. Great start to the trip
Stayed 1 night in Jul 2022

8/10 Good

Kathy

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Neville

Stayed 1 night in May 2022

8/10 Good

Lester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good value for money
Clean really good food but not served on a Monday and Tuesday. There is some road noise but would stay again. Overall very good value for money.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Monica

Stayed 1 night in Feb 2022

10/10 Excellent

Mr A C

Stayed 1 night in Dec 2021

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We stayed for one night en route to Cornwall. Excellent room, well appointed and spotless. Good local real ales and nice food. We did feel that breakfast was overpriced.
Stayed 1 night in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyable food good service good and very accommodating. Dogs are also welcome which is a bonus . Will defiantly stay again .
Stayed 1 night in Jul 2021

2/10 Terrible

Nicki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hope they learnt from their mistake.
Bloody awful dirty bathroom then when I asked for a cloth and cleaner to clean it myself, the night manager verbally attacked me for not travelling for work, which I was. She then pretended to be someone else when she came to clean the room. Also the bed was 2 singles pushed together one hard one soft. They refunded me.
Stayed 1 night in Apr 2021
Response from Gail Luxon (Manager) on Jun 19, 2021
Good Morning Nicki I am sorry you have grasped the wrong facts. For clarification the duty Manager who came to clean the bathroom was not the General Manager. Two separate members of staff dealt with your phone call At the time of your stay we were only accepting Work related bookings and there was no confirmation of this on your booking form so I believe this was asked for. Your money was refunded to you because you were so upset over this matter. I again apologise for this. The beds are zip and link beds, comprising one base and 2 mattresses, we have now looked into, this was not mentioned at the time. Again our sincere apologies.

6/10 Okay

Stuart

Business traveller
Disliked: Property conditions & facilities
Ok but nothing to write home about
Not enough staff, confusion over meal service and a tired room.
Stayed 1 night in Jun 2021

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay....
The hotel is seperate from a pub so rather quiet. It is though just by a busy Road but once windows closed it was ok. Had air conditioning so not a problem. Nice shower and clean bedding, comfortable beds. Warming rails for towels in the bathroom were real nice touch. They are pet friendly and have yard to walk your dog. Overall good experience would definitely recommend. The only thing personally for me was lack of vegetarian choice on the menu.
Stayed 1 night in Jun 2021

8/10 Good

Ann

Liked: Cleanliness
We were disappointed they weren't doing breakfast this wasn't made clear when we booked but other than that we jav no complaints. Rooms corridors reception were all very clean
Stayed 1 night in Sep 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and very clean.
Friendly staff and also very clean. The person who cleaned our room was really cheerful and was so happy to help and try to make our stay even more enjoyable. Great location as well. I would definitely stay there again if im in the area. Thank you for an enjoyable stay.
Stayed 3 nights in Sep 2020

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, lovely big beer garden to rear.
Big room, big bed. Very comfortable. Big beer garden to rear of hotel. Nice food in restaurant. No breakfast but Ollie's Cafe up the road recommended and good.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020

10/10 Excellent

Mirka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean room. Only downside we were close to a busy road and it was very noisy. Evening meal was excellent
Stayed 1 night in Aug 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, comfortable bed, lovely restaurant below. Friendly staff in restaurant & very attentive staff
Stayed 2 nights in Jul 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and out, even in the present restrictions. Didn’t have food this time, but previous visit for food was excellent.
Stayed 1 night in Jul 2020

6/10 Okay

Karen

Stay ok no table to eat due to Covid room dirty ,very noisy,
Stayed 1 night in Jul 2020

4/10 Poor

Victor, Cumbria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was the most basic room I’ve stayed in for years but what made it worse was now staff no hot water for full stay I rang number on door but go no reply , also no WiFi entered password 12 times just said not possible to join site ,I’m full aware we’ve just come out of covid -19 worst times but if this establishment don’t want to give WiFi or hot water or any type of help what so ever , then they shouldn’t be open at all , if paying for this at end of your stay I WOULD NOT OF PAID it had nothing going for it , should not be open to public yours v Adams
Stayed 2 nights in Jul 2020
Response from Gail on Jul 15, 2020
Dear Victor In reply to your review I would like to point out the following:- Due to the Covid 19 which we are still in!! We are running on reduced staffing. The Bar & Restaurant are closed on a Monday and Tuesday and we are unable to serve breakfast at present. The emergency numbers on the door are all current numbers. In fact I live on site so would have been able to deal with any problems you had if you had contacted any three of the numbers on the door. Reception is manned on a Monday and Tuesday until 12 Noon. I have checked the water today after you spoke to me this morning stating you had hot water in the bath and the sink, however not the shower, this is because you had the switch on the control panel switched off. Regarding the WIFI both myself and and housekeeper were both able to access the internet and other guests in the hotel also. The rate you paid was a discounted rate due to the facilities are not fully open. Regards Gail Luxon

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed under Covid conditions and whilst they were serving Sunday roast, were unable to serve any breakfast at all which seemed a little odd. When I came to check out at 8AM, there was nobody around and no obvious location to leave my room keys. More worrying tho, there were clear instructions in my room on hoe to wash my hands, and yet no soap at all. There was body wash, but this is not the same and needs to be addressed.
Stayed 1 night in Jul 2020
Response from Gail on Jul 14, 2020
Good Afternoon Stuart Firstly I apologise for the absence of the soap. After inspecting all of the Hotel bedrooms we have addressed this and a new bottle has been replaced in the one room where the soap was missing from. Regarding the breakfast not being available this is purely due to the shortage of staff. I am sure you will be aware that the bar and restaurant has been closed for 3 months and business will take a little while to establish itself again. Unfortunately we only have a small team of staff to manage the business 7 days a week from 7am to 12pm at present. In addition we are unable to offer a buffet breakfast either, due to Government restrictions.. Hopefully the business will rebuild soon and we will be able to offer all services in the very near future. Our opening times on a Sunday are from 8am. However we are trying to encourage contactless check in and check outs. Keys can be left in the room, alternatively in the letter box outside of reception, where keys can be collected from also. Kind regards Gail Luxon Hotel Manager