Indoor pool

Reviews of Super 8 by Wyndham High River AB

2 out of 5
Super 8 by Wyndham High River AB
1601 13th Ave, High River, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 424 out of 749 reviews" "
Rating 8 - Good. 247 out of 749 reviews" "
Rating 6 - Okay. 51 out of 749 reviews" "
Rating 4 - Poor. 15 out of 749 reviews" "
Rating 2 - Terrible. 12 out of 749 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Berry

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Stayed 5x and they are more then any Super8 we have stayed at. Great staff and friendly. A #5 on the scale
Stayed 1 night in Apr 2024
Response from Andrea on Apr 18, 2024
So nice to receive such fabulous feedback, I hope you will make it a 6th time around. Look forward to your return.

8/10 Good

Sachiyo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrea on Apr 10, 2024
So happy that you were pleased with your stay !

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great place to stay
Stayed 1 night in Mar 2024
Response from Andrea on Apr 10, 2024
So glad you enjoyed your stay with us and that you enjoyed our team !! Hope to see you again !

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room with pictures accurately depicting the room. Super friendly receptionist. Beautiful person with extremely positive evergy! Alison am I impressed enough to right a review but this place is great!
Stayed 1 night in Mar 2024
Response from Andrea on Apr 10, 2024
Thank you for the wonderful comments, so glad our team was so friendly and full of positve energy.

10/10 Excellent

Tom

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
South-facing rooms look over open fields -- very private.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 25, 2024
Glad you enjoyed the south facing rooms. We look forward to your return.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Andrea on Mar 25, 2024
Thank you for your wonderful comments, I will certainly communicate your satisfaction to the team.

10/10 Excellent

Beverly, Fort Saskatchewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable & good value.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 20, 2024
Sounds like we hit the "mark", so glad to hear that. I hope you will visit us again !

8/10 Good

Kareena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the kids to have. Nice place to use the pool and the great breakfast choices for the morning
Stayed 1 night in Mar 2024
Response from Andrea on Mar 25, 2024
Thank you for your kind remarks

8/10 Good

Corrine

Always enjoy !
Stayed 3 nights in Mar 2024
Response from Andrea on Mar 14, 2024
So glad to hear that. We sure look forward to your return.

10/10 Excellent

Wade

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a one night stay. Large room. Front desk staff was very friendly. Breakfast hit the spot. Room to park a truck and trailer. A few eating places within walking distance.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 7, 2024
Thank you Wade for taking the time to give us some feedback, I will certainly communicate it to our team. We look forward to your return !

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but the breakfast is not the best.
Stayed 1 night in Mar 2024
Response from Andrea on Mar 7, 2024
Glad you found the hotel was nice, but sounds like we need some work on our breakfast, thank you for the heads up. Have a great day !!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrea on Mar 5, 2024
Thank you for the positive score, we look forward to your return.

10/10 Excellent

Robin, Langdon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place excellent staff, handy.
Stayed 3 nights in Feb 2024
Response from Andrea on Feb 20, 2024
Thank you Robin for your kind remarks. We hope to see you again !!

10/10 Excellent

ALEXANDRE, Kiev

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with family and pet (small dog).
Stayed 2 nights in Jan 2024
Response from Andrea on Feb 15, 2024
Thank you for the feedback, I will certainly share with my team.

4/10 Poor

dawn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not happy that the pool and hot tub were down our entire stay as we came for a hockey tourny! They should offer a reduced rate/discount! Or at least let us know so we could book somewhere different for our hockey kids!!
Stayed 2 nights in Jan 2024
Response from Andrea on Jan 30, 2024
Dear Dawn, We certainly would have notified you earlier but we just found out on Friday ourselves . As far as a reduced rate, the use of the pool is not included in your rate, the rate you paid was for the actual room and breakfast. Again I apologize for having no control over contacting you earlier about the closure.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Andrea on Jan 18, 2024
Thank you Jason for letting us know where we can improve.

10/10 Excellent

Lloyd

Stayed 1 night in Jan 2024
Response from Andrea on Jan 30, 2024
Thank you Lloyd for the wonderful score. Hope to see you again !

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Andrea on Jan 18, 2024
Thank you David for your feedback. We hope you have a Happy New Year !!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from andrea on Jan 18, 2024
Thank you Patricia, I hope we can do better next time !!

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Constantly smells extremely terrible in the hallways and main areas (room smells fine), pool is barely heated and hot tub not working. No staff to be found when you need assistance.
Stayed 1 night in Dec 2023
Response from Andrea on Feb 15, 2024
Dear Jordan,Unfortunately we have a meat processing plant and a couple of feedlots that the wind sometimes takes the smell our way. I apologize for staff not being able to assist , I will followup with our team and see if we can improve in that area .

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable bed. Room was spotless and the front desk gal Andrea(not sure how she dpelled her name)was a joy to be around. She was very accommodating,friendly and made us feel valued and welcome. We definitely will be repeat guests.
Stayed 2 nights in Dec 2023
Response from Andrea on Dec 24, 2023
Dear Christina, you made my day, I so appreciate your kind words and look forward to your return. Have a beautiful Christmas and a Happy New Year !!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andrea on Dec 18, 2023
Thank you Amanda for that great score, hope to see you back this way again !!

10/10 Excellent

Ron

all good
Stayed 1 night in Nov 2023
Response from Andrea on Dec 4, 2023
So appreciate you taking the time and giving us some great feedback. Look forward to your return !!

6/10 Okay

Jackie

Disliked: Staff & service
Sadly the service is going downhill. No towels in the pool area. Breakfast was sparse. A group came in early and they failed to replenish unless asked. This was at 830 am and they were open until 1000.
Stayed 1 night in Nov 2023
Response from Andrea on Nov 21, 2023
I apologize that we did not meet your service expectations, however based on the majority of our reviews guests are quite pleased. I will certainly try and ensure that food is plentiful before anyone has to ask, I will talk with the team. Breakfast is from 6 -9:30 am.

10/10 Excellent

Simone

Travelled with partner
No comment
Stayed 1 night in Nov 2023
Response from Andrea on Nov 16, 2023
Thank you for the great score !!

10/10 Excellent

Jcyril

Stayed 2 nights in Nov 2023
Response from Andrea on Dec 4, 2023
Thank you so much for your great feedback. I hope you will join us again !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good place
Was in town for an appointment and needed a place to stay. The front desk sraff were friendly. Hot breakfast buffet in the morning The building is older so that is what it it, but no complaints
Stayed 1 night in Oct 2023
Response from Andrea on Oct 30, 2023
Thank you for letting us know where we stand, appreciate the feedback.

8/10 Good

Mrs Karen M

Stayed 1 night in Oct 2023
Response from Andrea on Oct 30, 2023
Thank you for letting us know where we stand, appreciate the feedback.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Oct 2023
Response from Andrea on Oct 30, 2023
Thank you for letting us know where we stand, appreciate the feedback.

10/10 Excellent

Allen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was an amazing experience though we haven’t tried the slide we were probably be back next time.
Stayed 1 night in Sep 2023
Response from Andrea on Oct 4, 2023
The slide awaits your next visit lol. Thank you for choosing us.

10/10 Excellent

Roy

Stayed 1 night in Sep 2023
Response from Andrea on Oct 30, 2023
Thank you for letting us know where we stand, appreciate the feedback.

8/10 Good

Rick

Liked: Staff & service, property conditions & facilities, room comfort
Good Ppace to stay
Nice place. The stairway had a bit of a smell that needs to be addressed. Outside that everything was great.
Stayed 2 nights in Sep 2023
Response from Andrea on Oct 4, 2023
Dear Rick, I completely understand, when I returned from my days off I was in the stairwell. We have recently carpet cleaned the entire stairwell that made a huge difference. I hope you will return.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from Andrea on Oct 30, 2023
Thank you for letting us know where we stand, appreciate the feedback.

10/10 Excellent

fred

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I will stay here again just because the young ladies at the front desk were so apt at checking us in, and after a long day on the road, their friendly cheerfulness was abig destressor. frankly, I was disgusted wit the exercise room. The elliptial machine didn't work, and the multi exercise machine was out of order. there was no disinfectant to wipe down the exercise machines. But, I'll stay there again because of the ease of check in, and the great staff at the desk.
Stayed 1 night in Sep 2023
Response from Andrea on Sep 15, 2023
Will immediately address the problems of our fitness center and ensure that we have disinfectant for the machines besides the hand sanitizer on the wall . So happy to hear that the "team" saved the day. Hope to see you again !!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 5 nights in Sep 2023
Response from a on Sep 15, 2023
So glad you enjoyed our team, I hope to see you again in the near future !!

6/10 Okay

Francine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for 1 night.
Stayed 1 night in Sep 2023
Response from Andrea on Sep 8, 2023
Appreciate your feedback. I hope you will return.

6/10 Okay

Alannah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was ok. The front desk staff was nice. The room had a distinct smell of old cigarette smoke. I think it could have been trapped in the old curtains and/ or carpet. It could definitely use an update. The beds were very uncomfortable. We all had terrible sleeps. Not great for a four hour drive home.
Stayed 1 night in Sep 2023
Response from Andrea on Oct 30, 2023
So sorry to hear about your less than stellar stay. We will certainly look into your concerns and address them.

10/10 Excellent

Donna

Travelled with family
It was great would definitely stay again
Stayed 1 night in Sep 2023
Response from Andrea on Sep 5, 2023
Thank you Donna so appreciate your kind feedback !

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andrea on Aug 31, 2023
Thank you so much for taking the time to complete our survey. I hope you will join us again !

6/10 Okay

Susanne

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Andrea on Aug 29, 2023
I apologize that you're stay was not as great as we would have liked to see, would appreciate receiving more feedback so we can improve. I hope you will return.

8/10 Good

JC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly at front desk. Breakfast needs work
Stayed 1 night in Aug 2023
Response from Andrea on Sep 8, 2023
Glad our team was friendly but will definitely work on breakfast. Thank you for your feedback !!

10/10 Excellent

Lyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Aug 2023
Response from Andrea on Aug 22, 2023
So glad you found our team friendly, I hope you will visit us again soon.

10/10 Excellent

Cheryl

Travelled with partner
Fresh new paint on exterior but the windows were clouded with hard water. Bath/shower also shard water stained. Nothing a good hard clean wouldn’t solve. Kitchen staff slacking. Not much fresh food and garbages were full.
Stayed 1 night in Aug 2023
Response from Andrea on Aug 21, 2023
So appreciate the feedback , will certainly highlight these areas to the team and improve. I hope you will return.

10/10 Excellent

Sungwoo

Liked: Cleanliness, staff & service, property conditions & facilities
q
Stayed 1 night in Aug 2023
Response from Andrea on Aug 29, 2023
Thank you for the great score, would love to see you visit us again !!

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was amazing...
Stayed 1 night in Aug 2023
Response from Andrea on Aug 21, 2023
Thank you for your wonderful comment regarding the "team", I will certainly pass this on !!

8/10 Good

Lisa

Stayed 3 nights in Aug 2023
Response from Andrea on Aug 21, 2023
Hope we can do better next time, hope you have a great fall season !

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andrea on Aug 21, 2023
Thank you for the great score, look forward to your return.

6/10 Okay

Bhupinder

Disliked: Cleanliness
Average
Stayed 1 night in Aug 2023
Response from Andrea on Aug 14, 2023
I apologize for your average stay, would love to know more about how we could enhance your next stay ?

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, only downfall was that the hot tub was boiler was broke down and the pool was as cold as a glacier stream.
Stayed 1 night in Aug 2023
Response from Andrea on Aug 9, 2023
Yes Adam I do apologize for the pool and hot tub, the boiler is still out of commission due to unavailability of parts but hopefully will up soon, I wish I could control things like that . I sure hope you will give us another chance ?

2/10 Terrible

Susanne

Stayed 1 night in Aug 2023
Response from Andrea on Aug 9, 2023
Dear Susanne, so sorry to hear about your unpleasant stay, would love to know what we could do better.