Indoor pool, sun loungers, lifeguards on site

Reviews of Palace Hotel Heviz

4 out of 5
Palace Hotel Heviz
Rakoczi u. 1-3, Hévíz

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 299 reviews" "
Rating 8 - Good. 124 out of 299 reviews" "
Rating 6 - Okay. 32 out of 299 reviews" "
Rating 4 - Poor. 11 out of 299 reviews" "
Rating 2 - Terrible. 5 out of 299 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located in the central shopping area and a beautiful 10minute walk through the shops and treelined pathway to the lake.
Stayed 3 nights in Jul 2023

10/10 Excellent

JANOS, DUBLIN

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The bathroom smelled bad. The staff was friendly and helpful. Outside parking is a disaster. The guy that owns the parking lot is a jerk. Külső parkolás katasztrófa. A parkoló tulajdonosa barátságtalan és durva.
Stayed 2 nights in Feb 2023

8/10 Good

Judit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fiam jol erezte magat, es ez a lenyeg
Csak egy ejszakat voltunk. A ki jelentkezest meg hoszabitotuk delutan 2- ig. A fiam- nak tetszett a medence , es a meleg vizes ulo medence
Stayed 1 night in Oct 2022

10/10 Excellent

Tamas

Stayed 2 nights in Aug 2022

10/10 Excellent

Brent, guttenberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in town a 7 min walk to lake Hevis
Stayed 1 night in Jul 2022

10/10 Excellent

Shlomit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

Arik

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay. Very good SPA.
Stayed 4 nights in Jan 2022

10/10 Excellent

Mulatine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Dermival, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!
Stayed 8 nights in Sep 2021

8/10 Good

Zeljko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/10 Poor

Desiree

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very unhelpful and unfriendly.
Nice hotel. Staff are not particularly friendly. Perhaps it is a cultural thing, but they staff don't smile and look rather sullen. They are not particularly helpful either and most don't speak English. I had paid extra for dinner and as I am a vegan I asked for a vegan option and was told that they don't do anything separate for vegans and I would just have to do with their buffet which is 98% vegan unfriendly. If they could have stuffed the fruit with meat, I'm sure they would have. The food consisted of loads and loads of different meat dishes and a little lettuce, tomato and a mushroom salad. That was the sum total of vegan food. With the exception of one waiter, none of the staff speak English in the dining room As for the massage...if you like an oil rub and you find it relaxing, the I suppose it is okay. The woman doing the "massage" knew nothing about muscles, pressure or how to apply it. A back and head massage converted into a rub of shoulder blades that went nowhere near your back or head. I stopped the massage halfway through but was still charged. If you leave your room later than 10.30, don't expect your bed/room to be serviced. The hotel is clean and pleasant but don't expect too much in terms of service.
Stayed 3 nights in Sep 2019

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Nisim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Kornelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant!
Lovely hotel, great location. Fantastic food! Enjoyed by the whole family.
Stayed 7 nights in Jul 2019
Response from Palace on Sep 2, 2019
Thank you for your evaluation, we are very pleased that you had a great time with us. We look forward to welcoming you again soon, Palace Hotel

8/10 Good

Yana

Liked: Cleanliness, staff & service
Second Time Around
This is my second stay at this hotel. Location is good, and the service is courteous. The only disappointment this time around was food. It was not as nearly good as before.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
I paid for parking and city tax (theft) and the next morning at checkout I had to pay again the next morning ..... they had no record of me paying and I have a bad habit of throwing away receipts.
Stayed 1 night in Jul 2019

10/10 Excellent

Emeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to come back for longer period
Wonderful holiday place and nice hotel with good food
Stayed 1 night in Jul 2019
Response from Palace Hotel on Jul 26, 2019
Thank you for your opinion, we hope to see you soon again! Best wishes!

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was excellent, very nice reception desk
Stayed 2 nights in Jul 2019
Response from Palace Hotel on Jul 26, 2019
Thank you for your opinion, we hope to see you soon again! Best wishes!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is walking distance from lake Hévíz. The hotel is pretty from the outside and looks new inside. The food was good. The room was nice, we enjoyed our stay.
Stayed 1 night in Jun 2019
Response from Palace Hotel on Jul 26, 2019
Thank you for your opinion, we hope to see you soon again! Best wishes!

8/10 Good

Erez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good spa hotel
Very good spa hotel The best location
Stayed 3 nights in Apr 2019
Response from Palace Hotel on May 7, 2019
Thank you for your opinion, we hope to welcome You soon again! Best regards Palace Hotel****

4/10 Poor

Phillip

Liked: Cleanliness
Disliked: Staff & service
Worst Hotel I have ever stayed at, do not book
I was looking forward to a 4* Spa Hotel for my wife and our son. When i called the Hotel to arrange something the receptionist was really rude. When we checked in again the man behind the reception was again rude showed no customer service what so ever. The food was terrible and we had to pay for our own drinks even the table water. The rooms were nice but the A/C / Heating was really noisy and the curtains where no point being there as they didnt cover past the bottom of the window seal. Communal areas are all nice. Again on the last day to check out I went to ask to settle my bill and had to ask 3 times to show me my invoice before I paid. He kept just telling me the price, and again did not ask about our stay, say good morning / afternoon or even smile. I would not reccomend this hotel to anyone unless you have money to waste for a supposedly 4* hotel. I would say it was more of a 2/3* Hotel with a 1* service.
Stayed 1 night in Mar 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a a weekend away
Fantastic hotel, amazing buffet selection
Stayed 1 night in Mar 2019

10/10 Excellent

Janos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite nice and is located in the center of Heviz. The breakfast was quite good as was the dinner I took on the half board option. The only negative I had was the underground parking, the card scanner failed often and the spaces were too small.
Stayed 3 nights in Jan 2019

10/10 Excellent

Nijole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, clean and comfortable rooms,
Very beautifully decorated hotel,staff are very responsive, clean hotel.In walking distance to thermal lake in Hévíz. breakfast,dinner was OK,opening hours of wellnes is perfect (from 7a.m. to 10 p.m)”,Really nice hotel with very helpfull staff
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant spa hotel
Very nice spa hotel in a very nice resort. Good location and service. Good breakfast and dinner buffet. All is well, only the jacuzzi a little small for the size of the hotel.
Stayed 1 night in Oct 2018
Response from Ed on Nov 20, 2018
Thank you for your opinion, we hope to see you soon again! Palace Hotel****

10/10 Excellent

Kornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic location
Fabulous location, excellent family friendly hotel. Great, friendly staff. Can only say good things about it. We’ll definitely be back.
Stayed 7 nights in Aug 2018
Response from Palace Team on Aug 22, 2018
Thank you, we are glad that you had a great time at our hotel. We hope to see you soon again, best regards the Palace Team

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The upgrade room we were given was amazing
Stayed 5 nights in Jul 2018

8/10 Good

monika

Liked: Cleanliness, staff & service, room comfort
Time to relax
Great locatin,close to the lske.nice hotel.personel does speak poor english,otherwise very friendly. Food ok, but not so many different things to eat. Bathroom shoul be renewed. Massage we took was really bad,not a massage at all.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at
Great place to stay at. Good placed. Clean room and very big
Stayed 1 night in Aug 2017

10/10 Excellent

Anna , Hackensack, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Heviz
Excellent location, friendly staff. Comfortable and spacious rooms. Breakfast is delicious. Would recommend it to anyone who wants to enjoy Heviz.
Stayed 3 nights in Jul 2017
Response from Palace on Jul 19, 2017
Thank you very much, we hope to see you soon again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Rooms , spa and breakfast were exelent Its enogh for review --------------

6/10 Okay

Reta

OK jusr for one night stay
This hotel was OK just for one night stay during our vacation trip.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice getaway
Hotel is conveniently located near the thermal lake. There's also plenty of restaurant and cafes along the street and shopping if you want to do that. Small little town full of friendly people and tourist.

8/10 Good

Carl, East Midlands

Liked: Property conditions & facilities
Liked it but could be improved.
Arrived just before 9PM and was told Hotel Restaurant was open and would happily provide a meal. However Restaurant closed whilst we drove around the block to park the car in secure parking. Little Restaurant just up the road was very welcoming, with great service and good food. Hotel generally good and for the price was a bargain. However on the down side aircon did not seem to work in either of the rooms we booked and getting hot water to fifth floor took some time. There was nothing bad about the place but at the same time there was nothing that made it great. I would not shy away from staying here again.

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Cathal, London

Disliked: Staff & service
fine... worthy of 3*, maybe...
awful first impression as the woman who checked us in was extremely rude. when we got to our room (for 3 people) the single bed was unmade. we found bed clothes and dressed it ourselves. the shower (or toilet) had also leaked across the bathroom floor. there was no cutlery or delpth in our kitchen whatsoever. (we were never going to cook/eat in our room and so never asked about it). after our poor experience at check-in we decided to do it all ourselves rather than speak to the woman at reception. from there it was fine. decent breakfast with friendly staff. gym is quite poor, but at least the hotel has a gym. the hotel is in a really good location though. overall it's fine, probably worthy of 2-3*.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not expect too much
It is not what one expects from a 4 star hotel. The beds were far too soft, room was not dirty, but it also was not clean, the air in the room and the lobby was stale, air condition did not function, coffe was the worse ever. The hotel has excellent position in the center of Heviz and close to the lake.

8/10 Good

ATILA, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
great location very nice place and amenities and friendly staff

6/10 Okay

Travelling Liz, South Wales UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not a 4 star hotel!
The location, comfort and decor was very good, and the reception staff were polite and helpful. However the hotel was let down by the so called "restaurant" - the buffet breakfast and evening meal was very poor in variety and quality of food and the unhelpfulness of the staff. There was no late night bar or room service. Go there with low expectations.

6/10 Okay

Timothy

Liked: Cleanliness, room comfort
Good value to money in beautiful location
Wonderful but not excellent. Reception staff does not speak English very well.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities

10/10 Excellent

Maria, Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Palace hotel heviz highly recommend
Fantastic hotel, great food, staff friendly, great food, spa and pool lovely, great food, can't wait to go back. No kettle in rooms so take your own. Great food!!!

6/10 Okay

Päivi, Espoo, Finland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Palace Hotel Heviz - only in German
Persons at the reseption do not speak English, only German. Communication in English like getting any information, making masage reservation etc is totally impossible and frustrate. Parking place at the garage given to you is probably occupied because they are not supervised and it is hard to explain the problem at the front desk. On the other hand, some waiters speak fluently English. Breakfast buffet is good. Beds and pillows are confortable and give you a good sleep. Remeber to hang on Do-not-disturb, otherwise you are woken up early in the morning by the house keeping without knocking the door.

8/10 Good

Rena, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel
The hotel was brand new and was very spacious and good quality. Surpised to find a stove top and fridge. Would be a good place for a family. The beds were not the most comfortable, but everything else was fine. Location to the thermal lake was excellent and pool area was quite nice and unexpected. Balcony's were a good size and nice to sit out on and sip some wine after a day at the lake.

4/10 Poor

Maggie, Glasgow

Disliked: Cleanliness, staff & service, room comfort
Not for the solo traveller.
Maybe this hotel would be ok if you were there are part of a couple or in a group. The communal areas were very nice. I went as a solo traveller and i would not recommend others to do so. My room looked like it had not been cleaned since the place opened. I was given dirty towels. I was pushed to the back of every queue and the staff seemed to not want to deal with me. The room i was put in was tiny with no balcony, although it faced directly onto 18 rooms with balconies so i had to keep my curtains shut! From my room it was impossible not to see that some of the empty rooms were much nicer than mine! I asked if i could be moved. The woman said yes but only if i would pay the extra. I said that would be fine but when she checked her computer she realised i had already paid more than the full double room rate and on that basis refused to move me! I was in Hungary for 1 month and this was BY FAR the worst place i stayed including several hostels. The town is nice though!

10/10 Excellent

Wolfgang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wie immer alles Bestens und vom feinsten im Palace in Heviz. Nur zum empfehlen 😉
Stayed 4 nights in Dec 2023

6/10 Okay

Wolfgang

Travelled with partner
Für den Preis, welchen wir bezahlt haben und für die eine Nacht in Ordnung.
Stayed 1 night in Dec 2023