Dear Mr. Adrian,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.It is a delight to hear that our staff provided exceptional assistance throughout your stay, embodying our dedication to intuitive personal service. We are thrilled to receive your commendation on the room cleanliness and overall condition of our hotel, reflecting our commitment to a life well-lived through carefully-designed touches and maintenance of our iconic luxury property. The complete satisfaction of your service experience is a testament to the signature warmth and style that we take pride in.We look forward to welcoming you back in the future for another pleasant stay,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Harry,Greetings from the RedLevel of the Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit. We are delighted to hear that the tranquil ambiance and superb dining options contributed to a peaceful and relaxing retreat for you. It’s wonderful to know that our convenient location enhanced your exploration of the island, allowing for easy travel and an enriched experience of Tenerife’s beauty. Should you choose to return, our dedicated team will be on hand to curate more exceptional experiences, ensuring your next stay is even more memorable. We are committed to providing intuitive personal service and an unrivalled fine dining experience that reflect the simple pleasures and understated elegance in every detail. Step into a world of the exceptional with us once more, as we continue to honor our dedication to a life well-lived.We really hope we will have the opportunity of welcoming you back in the future. Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Igor,Thank you for positively reviewing your experience.We are happy that everything was to your satisfaction. We always aim to meet and where possible exceed our guests' expectations and appreciate your kind feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Kind regards,Manuel Barrios, Guest Experience Manager

Dear Derek,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your visit and that you appreciated our stylish establishment.We are also pleased to know that our cuisine was to your liking and that the breathtaking views had a positive impact on your stay.We apologise for any inconvenience you experienced with the light switches in your room. We understand that this may have been a minor issue during your stay, and we will have our maintenance team investigate and take any action necessary.Furthermore, we strive to provide our guests with the best possible experience, so we are delighted to know that you felt our team upheld the high level of service we are known for.Your feedback is invaluable to us as we strive to give every guest the memorable stay they deserve, and your comments help us to achieve that goal.It would be a pleasure to welcome you again. Kindest regards,

Dear Simon,Thank you for taking the time to share your feedback about your recent stay at our hotel.We are delighted to know that you have chosen to stay with us on multiple occasions since 2016 and appreciate your loyalty. However, we are truly sorry to hear that your recent experience did not meet your expectations. We regret to hear that you felt our high standards were not upheld and we have noted your comment regarding the furniture in your room. Rest assured we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience this may have caused during your stay. Regarding the quality of food in our restaurants, we pride ourselves on offering a diverse range of internationally renowned dining experiences, and we are disappointed to hear that on this occasion your experience did not meet your expectations. We will share your feedback with our culinary team for evaluation. We also appreciate your comments about the sunbeds around the RedLevel pool and garden, and we will take the necessary steps to ensure they are properly maintained and cleaned. Once again, we apologize for any inconvenience you experienced during your stay.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us. Sincerely,

Dear Sir,Thank you for this kind review.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service.Thank you for also mentioning our breakfast, we understand the importance of starting the day off right with a quality meal.We hope to welcome you back in the future.Best wishes,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our service. Beside this, we are really glad to read that you have enjoyed our hotel and facilities. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is heartily a pleasure to know that you have enjoyed a relaxing stay among us. We are very glad to know that our facilities, as well as our team have exceeded your expectations since our guests’ satisfaction is our most important objective. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food and Beverage managers. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear Guest, Thank you for choosing our Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experience. We are looking forward to welcoming you soon. Kind regards,

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife as well as for sharing your review. We truly regret if your stay at our resort did not meet your expectations as we always do our best to provide our guests with unique experience and we are sorry that in your case we did not succeed in this proposal. We would like to thank you for your important feedback that help us to keep improving our services and we will transfer your comments to our Food&Beverage manager. Beside this, we are really glad to read that you have apreciated the service provided by our staff. We are looking forward to welcoming you back to Red Level at Gran Meliá Palacio de Isora. Best regards,

Dear Paul, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Guest, Firstly, thank you for choosing Red level at Gran Meliá Palacio de Isora and for sharing your feedback with the travelers of Expedia. We are delighted to know that you have enjoyed a pleasant stay with us since we daily strive to create memorable experiences. However, we truly regret if some aspects of your stay did not fully meet your expectations. We would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We hope to have the possibility to welcome you again. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Jonny, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are happy to know that you and your girlfriend have enjoyed a memorable stay among us. We are glad to know that you are planning your return, It would be a pleasure to welcome you again at Red Level at Gran Meliá Palacio de Isora. Kind regards,

Dear Guest, We would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences.We are looking forward to welcoming you soon. Kind regards,

Dear VictorGalaviz, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we would like to thank you for your important feedback since it helps us to take any necessary measure to keep improving day by day. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We hope that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. we wish that you have appreciated our facilities, created for each of our guests to find their made-to-measure experience and the service provide by our team. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through Expedia. It is a delight for our team to know that you have appreciated the exclusives service provide by our Red Level team. We are looking forward welcoming you back for your next holiday. Kind regards,

Dear Guest, Thank you for selecting Red Level at Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing your review. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our location and service provide by our team. We hope to welcome you soon for your next holiday in Tenerife. Kind regards,

Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition we genuinely appreciate your kind words about our facilities and the service provide by our team. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your review through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. In addition we genuinely appreciate your kind words about our facilities and the service provide by our team. We are looking forward welcoming you back for your next holiday. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We truly regret if your stay with us did not fully meet your expectations. Regarding your comments about our Red Level we truly regret if you felt the way you describe, since it is not our intention in any way. We take good note of your comments in order to keep working day by day in our proposal the continuous improvement of our services. . We are looking forward to welcoming you to Red Level at Gran Meliá Palacio de Isora.

Dear Cassey, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our team and our facilities. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also you may rest assured that I will forward your kind compliments about our service of excellence to the rest of the team, who will be glad to know that our aim to service was appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards, María Campos Guest Experience Manager

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your feedback with the travelers of Expedia. We regret if your stay with us did not meet your expectations due to the situations you described regarding our Breakfast service. We would like to assure you that your comments have already been forwarded to our Food and Beverage Department, since it was not in our intention in any way to give our guests the perception you described. Please do not hesitate that we will keep working in the aspect you mentioned, in order to be able to fully satisfy our guests.We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards, Maria Campos

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for sharing your feedback with the travelers of Expedia. We hope that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if your experience at our restaurants did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards, Maria Campos

Dear Paul, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. However, we truly regret for the inconvenient at your arrival in the room and we assure you that we have forwarded your comments to our Housekeeping Department in order to analyze the flaws and prevent this inconvenient in the future. We hope to have the possibility to welcome you again. Kind regards, María Campos

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through Expedia. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards, Maria Campos

Dear Guest, Thank you for choosing our Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you again. Kind regards,

Dear Barbara, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your words through Expedia. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through Expedia. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional service are appreciated by those who receive it. Also we truly appreciate you kind comments about our team. It would be a pleasure to welcoming you again soon for another amazing stay with us. Kind regards,

Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We hope that you enjoyed a pleasant stay with us and we are looking forward to welcome you soon. Kind regards,

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife. We hope that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

Dear guest, I would like to begin by thanking you for the time you have taken to share your experience with us, as well as for your preference in selecting Red Level in Gran Meliá Palacio de Isora for your holiday. We are delighted to know that you enjoyed a pleasant stay with us, since we strive day by day to keep improving and to provide our guests with unique and memorable experiences. However, we regret if your experience at our restaurants did not meet your expectations and you may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards, María Campos Guest Experience Manager

Dear guest, Thank you for choosing our resort for your holiday at Tenerife and for the time spent to share your review. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards, María Campos Guest Experience Manager

Dear guest, Dear Kelly,Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are delighted to read such positive comments.We hope to have the possibility to welcome you again. Kind regards.

Dear Guest, Dear Guest, I would like to begin by thanking you, not only for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, but also for the time you have taken to let us know about your recent experience. We appreciate your comments about the service, since your opinion will help us to deliver a better service in the future and review our activities and show schedule. The entire team is looking forward to having the pleasure to welcome you at Gran Meliá Palacio de Isora. Best regards.

Dear Guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife and for the time spent to share your review in Expedia. We are delighted to know that you enjoyed a pleasant stay with us, since our guests’ satisfaction is our most important goal. In addition, we are glad to know that you appreciated our rooms and facilities, created for each of our guests to find their made-to-measure experience. We are looking forward to welcoming you soon. Kind regards,

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife. We hope that you enjoyed a relaxing and pleasant stay with us, since our guests’ satisfaction is our most important goal. We are looking forward to welcoming you soon. Kind regards,

Dear Jeff, I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are looking forward to welcoming you again soon for another amazing stay with us. Kind regards.