Private beach, sun loungers, beach umbrellas, beach towels

Reviews of Cretan Malia Park a Member of Design Hotels

5 out of 5
Cretan Malia Park a Member of Design Hotels
Cretan Malia Park, Hersonissos, Crete

Reviews

9.2

Wonderful

Rating 10 - Excellent. 166 out of 249 reviews" "
Rating 8 - Good. 64 out of 249 reviews" "
Rating 6 - Okay. 14 out of 249 reviews" "
Rating 4 - Poor. 4 out of 249 reviews" "
Rating 2 - Terrible. 1 out of 249 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Chronis Malliotakis / Rooms Division Manager on Nov 7, 2023
Dear Simon,thank you very much for your perfect rating of your stay with us.We look forward to your next visit in 2024, here in our Cretan Malia Park, A Member Of Design Hotels .With warm regards

10/10 Excellent

PHUONG, SEATTLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stunned at how beautiful the property was. It had many restaurants to choose from, some of the best resort/hotel food we've had. Even an ice cream/crepe bar! Staff was welcoming, warm and friendly. The spa was great. I didn't want to leave b/c they had everything there on the property. Would def come back again and recommend to friends.
Stayed 3 nights in Sep 2023
Response from Chronis Malliotakis / Rooms Division Manager on Sep 22, 2023
Dear Phuong,Greetings from Cretan Malia Park a Member of Design Hotels. Thank you for your amazing review of our hotel. We are happy to know that you enjoyed everything here form the staff services and friendliness, to our spa and restaurant options. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Cretan Malia Park a Member of Design Hotels.Kind Regards,

8/10 Good

Jiri

Liked: Cleanliness, staff & service
Stayed 11 nights in Sep 2023
Response from Chronis Malliotakis / Rooms Division Manager on Sep 20, 2023
Dear Jiri,thank you so much for your great rating of your stay with us.We hope to have again the chance to offer you another nice experience.With warm regards from Cretan Malia Park

8/10 Good

Sedat

Travelled with family
Liked: Property conditions & facilities
X
Stayed 5 nights in Sep 2023
Response from Chronis Malliotakis / Rooms Division Manager on Sep 14, 2023
Dear Sedat,thank you for your good rating of our resort.We apreciate a lot that you took the time to give a good note and look forwad to seeing you again in our Cretan Malia Park.With warm regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Chronis Malliotakis / Rooms Division Manager on Aug 31, 2023
Dear Richard,thank you very much for your perfect rating of your recent stay with us.We look forward to offering you a new great experience in our beautiful Cretan Malia Park.With kind regrards

10/10 Excellent

Akos

Stayed 7 nights in Jul 2023
Response from Chronis Malliotakis / Rooms Division Manager on Aug 8, 2023
Dear Akos,thank you for your perfect rating of your recent stay with us.It feels great to see that you were satisfied wiht your experience and we can't wait until your next visit.With warm regards

10/10 Excellent

Bosh

Travelled with family
Excellent place to stay. Kids friendly. Relaxing
Stayed 3 nights in Jul 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jul 21, 2023
Dear Bosh,thank you for your great review and rating of our resort.We are very pleased to receive your praise and look forward to your next visit.With kind regards

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jul 15, 2023
Dear Ida,thank you for your great rating of our resort.We are pleased to see that you enjoyed your stay with us and we look forward to your next visit.With kind regards

10/10 Excellent

Bubune

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel, staff and facilities
Stayed 6 nights in Jul 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jul 7, 2023
Dear Bubune,thank you for your greta ratign and review of your resort, Cretan Malia Park.It is a great satisfaction to see that you had the best impressions of our facilties and above all of our staff friendliness and helfulness and look forwad to your next visit.With warm regards

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Absolutely amazing
Stayed 4 nights in Jun 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jul 5, 2023
Dear Amy,thank you for your amazing review of your recent stay with us. We are very pleased to see that you had a great time with us.We expect for you anytime soon for another beautiful vacation.With warm regards

10/10 Excellent

judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jun 20, 2023
Dear Judith.Thank you for the warm rating on your recent stay with us. It is delighful to learn that you had a great stay.We hope to see you again at Cretan Malia Park a Member of Design Hotels,Warm regards,

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
quite, beautiful beach
Stayed 6 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jun 19, 2023
Dear Maryam,we would like to thank you for choosing Cretan Malia Park a Member of Design Hotels for your stay. We are pleased to note that you enjoyed the comforts of our hotel including the beach. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Cretan Malia Park a Member of Design Hotels.Best Regards,

8/10 Good

Amy C.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with outstanding food. A bit far from anything else in Crete so need to rent a car if you want to do anything else. Excellent as a stand alone resort. Breakfast buffet was amazing. Loved the mix of ages. Very family oriented so not really place to meet others which I had hoped for my own teen.
Stayed 6 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jun 12, 2023
Dear Amy,thank you for recommending Cretan Malia Park a Member of Design Hotels. We are delighted to hear that you had a positive experience at our beautiful resort and that you enjoyed the flavors and the variety of the breakfast buffet. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on May 22, 2023
Dear Guests,Thank you for choosing to stay at the Cretan Malia Park a Member of Design Hotels. We are committed to making our guests stay with us a memorable one and we appreciate your excellent rating. we would love to have the chance to welcome you back in the nearest future.Best Regards,

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Heated kids pool was amazing for swimming in May with a baby, beautiful clean grounds and incredibly friendly staff
Stayed 7 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on May 22, 2023
Dear Hannah,Let us thank you for choosing Cretan Malia Park a Member of Design Hotels for your stay and we are glad we were able to meet and exeed your expectations. We are proud to know that you enjoyed our heated pool and professional staff. We would love to have the chance to welcome you back in Malia for another stay.Kind Regards,

10/10 Excellent

George

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
We had a brilliant stay - The facilities are lovely and you couldn't wish for a whole lot more when trying to relax with a young family. Only negative was that we could hear our neighbours through the walls, which wasn't ideal as we both had v small children.
Stayed 4 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on May 15, 2023
Dear George,thank you for your excellent review of your stay with us.We are pleased to see that you have found everything you expected in our beautiful resort and we hope that we will see you again for another relaxing vacation.With warm regards

10/10 Excellent

Gabriella

Stayed 3 nights in May 2023
Response from Chronis Malliotakis / Rooms Division Manager on Jun 2, 2023
Dear Gabriella,thank you for your superb rating of your stay with us.It is encouraging for everyone in the team to see how satisfied you were with our hotel.We look forward to welcoming you back for a new great experience.With warm regards

4/10 Poor

Claudio

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2023
Response from Chronis Malliotakis / Rooms Division Manager on May 22, 2023
Dear Claudio,we thank you for rating our resort and your recent stay with us and we feel sorry that it did not meet entirely your expectations.We hope that we will have another chance in the future to offer you a better experience.With kind regards

10/10 Excellent

claire

Stayed 6 nights in Apr 2023
Response from Chronis Malliotakis / Rooms Division Manager on May 19, 2023
Dear Claire,thank you for your excellent review of our resort.We look forward to offer you a new amazing experience the next time you'll visit us.With warm greetings

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

6/10 Okay

Emilie

Liked: Cleanliness, staff & service, room comfort
Okay stay.
Great breakfast and friendly staff, well maintained shared spaces (gardens are amazing) but not a Design Hotel. You can see that the place have been remodelled with cheapish furniture, a lamp was broken in our room, side table was all scratched, no bathrobes, no wine glasses in the room. The balcony rail guard are cheap treillis so if you sit you feel like you're in prison. It's also a very family oriented place. Nothing bad with it but lot of toddlers all around.
Stayed 3 nights in Sep 2022
Response from Chronis Malliotakis / Rooms Division Manager on Oct 12, 2022
Dear Emilie,Thank you very much for choosing to stay at Cretan Malia Park a Member of Design Hotels, although it was with concern to note that you were not entirely satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

BENEDICT-J-S

Liked: Staff & service, room comfort
Great stay in Melia again
Nice hotel with all facilities. Breakfast and dinner have very big selection in the buffet. Restaurant is above average. Rooms are small and starting to show wear.
Stayed 3 nights in Sep 2022
Response from Chronis Malliotakis / Rooms Division Manager on Oct 7, 2022
Dear Benedict,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Cretan Malia Park a Member of Design Hotels.Kind regards,

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Chronis Malliotakis / Rooms Division Manager on Oct 3, 2022
Dear Emily,thank you very much for your amazing rating of our Cretan Malia Park.We look forwad to your next visit and we hope it will be soon.With warm regards

10/10 Excellent

E

Stayed 3 nights in Sep 2022
Response from Chronis Malliotakis / Rooms Division Manager on Sep 29, 2022
Dear E,thank you for your perfect rating of your stay.Any time you decide to revisit our beautiful island, we will be there to offer you another excellent experience.With warm greetings

4/10 Poor

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cretan Malia Park has lovely grounds and communal areas and we found all of the staff we encountered genuinely friendly and helpful. We were not prepared for the large number of families with children under 5 the point where it must be marketed specifically to these groups in some countries. People looking for a quiet relaxing break should avoid this hotel for this reason as there is no respite from toddlers anywhere in the resort which is akin to a huge creche. We were half board and this only included a buffet option. There were other restaurants available but these cost extra. In our opinion, sitting in a noisy cafeteria-like environment surrounded by tables of dirty plates and crockery, with trolleys of said dirty crockery trundling past you on a regular basis is not something we would expect from a hotel presenting itself as 5 star and we would not have booked this hotel if we had realised this. Room descriptions are very misleading as having carefully selected what we thought was a ground floor room with a garden view, we were "upgraded" to a partial sea view room in another "bungalow" only to find this was a first floor room with a prolific smoker below us which prevented us from sitting on our balcony for all of our stay. All of the rooms are described as "bungalows" which implies ground floor rooms but most of the accommodation blocks are at least 2 stories high. Overall we had a disappointing experience and would not return.
Stayed 3 nights in Sep 2022
Response from Chronis Malliotakis / Rooms Division Manager on Sep 27, 2022
Dear Ms. Julie,Thank you very much for your rating of your recent stay with us.First of all we are grateful for your acknowledgement of our facilities and our hotel staff. It is sad though that you felt uncomfortable with the number of families and kids that have also chosen to spend their vacation with us during the same period like you. These are not the feelings that we want to create for our guests. Our resort has been recently redesigned, with the vision to create a place where everyone can feel welcome and relaxed without the need of any effort. Besides the excellent architecture and the modern design, our facilities and services have been enriched with new thematic restaurants, periodical bar and culinary events with renowned bartenders and chefs, a rich yoga & mediation activity program, cinema evenings and extended opening hours for our kids club. Having sustainability at the core of our philosophy, we have introduced a number of environmental innovations, with planted rooftops, own organic produce that is used in our a la carte restaurants, purchasing policies that support the local producers and communities, even the creation of the PHĀEA Farmers program that supports and encourages hotel employees to produce biological products that are exclusively purchased by our hotels.This holistic approach of Cretan hospitality became attractive to different kind of people, from single travelers and couples, to families with kids of any ages. We feel that our resort is a beautiful place for everyone but we can also understand that single travelers or couples like you, might want to know in advance that our resort is also ideal for families and kids. As Cretan Malia Park is not an adult-only resort, we have seen that this information, as well as the number of rooms are visible in the introductory page of our resort on the website of Design Hotels and our Website. We are terribly sorry if this important information did not get your attention before booking our resort.At the same time, we describe at all websites that our bungalows can be at upper or on the ground floor. The fact that you had a very short stay of just three nights led us in making a nice gesture by upgrading you in a Bungalow Side Sea View. We are sorry if that was spoiled by the fact that the guests below were smoking at their terrace, something that is in fact allowed at all outdoor areas, but not in the rooms.We thank you for your honest feedback and we hope that espite your negaive review, we will have another chance to welcome you back in the future in our resort.With kind regards

10/10 Excellent

Chelsea May

Stayed 4 nights in Sep 2022

6/10 Okay

Sonia

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

NATALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Chronis Malliotakis / Rooms Division Manager on Aug 30, 2022
Dear Natali,we wish to thank you for your amazing rating of our resort and of your recent experience in our beautiful Cretan Malia Park , a Member of Design Hotels.We expect you to return soon in our green paradise for a new superb and relaxing stay.With warm and sunny greetings from Crete

10/10 Excellent

Dalal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic holiday at the Cretan Malia Park hotel. They go above and beyond to make sure you have a comfortable stay. Very friendly and approachable staff. If I had to make one small criticism is that it would be great if there was more English TV channels, especially for young children, but that wasn't dealbreaker.
Stayed 7 nights in Aug 2022
Response from Chronis Malliotakis / Rooms Division Manager on Aug 22, 2022
Dear Dalal,we are grateful for your amazing feedback about your experience in our beautiful resort and we are evry happy that you left to your country with the best memories from Cretan Malia Park.We look forward to your next visit

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 5 star resort in a human scale. Great facilities and service, especially good for families with children. Beautiful decor and tasty food options. Loved the beach.
Stayed 7 nights in Aug 2022
Response from Chronis Malliotakis / Rooms Division Manager on Aug 20, 2022
Dear Sabrina,thank you so much for your awesome review. We are thrilled that you enjoyed yoru stay so much.Anytime you visit Crete again, we will be waiting for you with open arms.

10/10 Excellent

Björn

Stayed 8 nights in Jul 2022
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Jul 21, 2022
Dear Björn Greetings from Cretan Malia Park a Member of Design Hotels! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

liad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have been to in the world. We spent a family vacation, 6 people in 3 WATERFRONT rooms. The rooms are clean, the service is excellent, the breakfast is varied and excellent, the pool is stunning, the whole hotel is simply decorated and stunning. Quality restaurants in the hotel. Especially Italian. The beach is perfect. It was very difficult to leave the hotel. Already waiting to arrive again. Highly highly highly recommended.
Stayed 4 nights in Jun 2022
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Jul 15, 2022
Dear Guest, Let us thank you for recommending Cretan Malia Park a Member of Design Hotels after the experience you had with us! We are proud to know that you enjoyed our service, delightful breakfast, beautiful beach and pool. We hope to have the chance to welcome you back at Cretan Malia Park a Member of Design Hotels in the nearest future. With Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location for a young family
As a couple there are perhaps better suited hotels as the majority of guests were families with small children. That being said the service, the food and the bar were excellent. We were upsold quite aggressively at check in so be straight with them if you would like to go direct to your room. The beach is nice, lots of loungers available but lots of rocks in the sea so you have to be careful
Stayed 3 nights in Jun 2022
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Jul 8, 2022
Dear Guests, Greetings from Cretan Malia Park a Member of Design Hotels. Thank you for your excellent review of our hotel. We are proud that our tasty food, bar and beautiful beach contributed to your positive experience. We are sorry if you felt uncomfortable with our upgrade proposals. We often offer additional room options to our guests when we have availability. We would love to welcome you back in the nearest future. Kind Regards,

10/10 Excellent

Nela

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great vacay
amazing resort, beautiful Sea view, very comfort and Great for kids, on the other hand staff wasnt as pleasant as you excpect in Such a resort.
Stayed 5 nights in Jun 2022
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Jun 27, 2022
Dear Nela, thank you for your excellent rating of our resort. We are so glad that you liked your stay with us, and we would be interested to hear from you what our staff could do better to meet your expectations. We hope to have another chance in the future to welcome you back in our resort. Warm greetings from Crete

6/10 Okay

Alexandre

Stayed 7 nights in Jun 2022

8/10 Good

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely nice sized property. Clean, friendly staff. Facilities were good
Stayed 10 nights in Oct 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Nov 16, 2021
Dear Amelia, We are very happy you chose Cretan Malia Park a Member of Design Hotels for your stay in Malia. We are pleased to note that you enjoyed the comforts of our hotel including our staff and our facilities. We would love to welcome you back in the nearest future. Kind Regards,

8/10 Good

shabbar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great resort. Small rooms
Generally happy stay. Disappointed with room size as i upgraded and paid more for a beach bungalow but rooms are very small and tight especially with a baby
Stayed 4 nights in Sep 2021
Response from Chronis Malliotakis - Rooms Division Manager on Oct 11, 2021
Dear Shabbar, thank you for your positive feedback, despite the fact that you were not happy with the room size. We are sorry that the high occupancies did not allow us to find an alternative, larger unit for you. We'd like to thank you for your preference.

10/10 Excellent

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great hotel, lots of unique common spaces, good design and food. The only thing is that it’s in the middle of nowhere, so it’s good to have a car.
Stayed 3 nights in Sep 2021
Response from Chronis Malliotakis - Rooms Division Manager on Oct 11, 2021
Dear Lukasz, we really enjoyed reading your review and the images you posted. Thank you for sharing your positive experience with other guests all over the world. Hope to see you soon again

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overall good hotel but not 5 star level. Room: a/c not working so they kindly offered another one. Pool: not good if you don’t have kids, too busy and loud. Suggest adults only hotel if solo. Other pool is just for private use of certain rooms. Website shows a better hotel pool. Beach: fantastic area, only con is need to wake up early to reserve a sunbed, else they taken from early on. Restaurant: Cretan one amazing, Italian one very disappointing ( it worth it) Gym: ok only via booking and max 4 people. Get fully booked quickly and people don’t show up. Location: only ok if you want to stay at the resort 24/7. Else, suggest choosing a different one. Too far from Heraklion which is not as nice as Chania. Malia is not the best area.
Stayed 4 nights in Aug 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear guests, we really appreciate your detailed feedback and we want to thank you for taking the time to share your opinion with other people. We are sorry if there was a defect with your A/C unit. We are satisfied though that we could at least find an alternative accommodation option for you, since the damage could not be fixed immediately. Our river pool is public and open for everyone. Every guest could use it, however guests who have the swim up rooms, have dedicated sun beds at the pool side as part of their package, something that is a real benefit. We’d be really interested to learn more about your experience in our a la carte restaurants, both the positive and the negative. If you wish, you may as well contact us directly. Due to COVID and the size of our gym, we have a limited participation of only 4 persons per hour slot. Yet, our gym is open and bookable form 8am to 10pm. Sometimes, people book space indeed and then they o not show up. We can only guess that when people are in vacation and they relax, they often reconsider their plans at a very short notice. Once again, we thank you for your preference and we hope that you will be returning to our beautiful island soon.

10/10 Excellent

BENEDICT-J-S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for Malia, Crete
Great hotel with all the amenities. The ping pong table is a hit. Rooms showing its age. Food in the a la cart restaurant is good. Buffet restaurant food has lots of variety, but after a week of the exact same selection for breakfast, it get tired.
Stayed 1 night in Aug 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear Benedict, thank you for your kind comments about your recent stay with us. We are very happy to see that you were satisfied with our resort and we will be pleased to welcome you back.

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear Benedict, thanks for the excellent rating. We apreciate it a lot. See you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 5 nights in Jun 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear guests, we are very glad you liked our resort and that you took the time to tell other people about it. We hope to see you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel for families with an extremely friendly staff. Everything was amazing in the hotel except for the air conditioning in the rooms. The temperature is set at 23 degree Celsius and can’t be lowered. For those who are used to chilly temperatures to be able to sleep, you will have some trouble to sleep during the warm nights.
Stayed 4 nights in Jul 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear guests, we do apreciate a lot your kind words, especially your regards about our staff's friendliness. We are sorry that your A/C was not functioning as you' d like it to and our maintenance team has been informed accordingly. Our team will be there to welcome you for your next vacation.

10/10 Excellent

Alexey

A home away from home
Amazing hotel. Everything from the check in process with a delicious welcome drink, to a beautiful landscaped garden design and pristine beach makes this hotel stand out. You feel like you are a part of a community: everyone is very friendly and eager to make you feel at home. It’s a perfect place to escape from the outside word and engage in meditation, yoga or just chill on the beach sipping a nice cocktail crafter by Dimitris and his boys at the Beach shack. Both a la carte restaurants are outstanding. I recommend booking a garden view bungalow for the most private and secluded experience. They are a member of Design Hotels, so you will want to take some clues on how to decorate your house ;) One thing I’d say they can improve: please stop charging for water at the hotel. Some guests may feel annoyed having to pay for it given the room rates.
Stayed 5 nights in Jul 2021
Response from Chronis Maliotakis ROOMS DIVISION MANAGER on Oct 12, 2021
Dear Alexey, we have no words to thank you for your fantastic comments of apreciation. What you describe in the title of your review is in the heart of our philosophy; to make everyone feel they have "a home away from home". And it feels awesome when you see that happening. We are sure you'll feel the same next year again

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! But no blackout curtains
The place is amazing for couples with or without kids. Great restaurants on site and excellent service. Only critic would be the lack of blackout curtains! BIG ISSUE FOR US. It is holidays, summer and the sun shows up early waking you up earlier and the curtains are not suitable to stop the sun. Most hotels consider this, not sure why this hotel doesn’t.
Stayed 5 nights in May 2021
Response from Chronis Malliotakis / Rooms Division Manager on Jun 23, 2021
Dear Angelica, thnak you so much for your awesome feedback. That's really pleasantful for everyone in the team to know how satisfied you were with the resort. I am so sorry though if our blackout curtains could not make the room as dark as you would like. You give us definetely an idea for future improvement. Thank you for that. We look forwad to welcome you back in our beautiful resort.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, really helpful
Stayed 7 nights in May 2021
Response from Chronis Malliotakis / Rooms Division Manager on Jun 22, 2021
Dear guests, thank you so much for your excellent and motivating review. It feels great to see that our staff helped in offering you a superb experience on Crete We hope to seeyou soon again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good food in both restaurants
Stayed 7 nights in Oct 2020
Response from The Cretan Malia Park Team on Nov 4, 2020
Dear guests, Thank you for trusting your well deserved holiday in our hands and for your excellent review. We hope you have arrived safely and with plenty of Cretan sun in your heart back home. We are delighted that you enjoyed your holiday and we are happy to welcome you back again soon!

10/10 Excellent

tamar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing for families
Perfect for a family holiday, especially with little kids. Beautiful beach, two great pools, very good food, great kids club. Only thing is there is a very big difference in your experience of the place depending on where your room is. Initially we got a ground floor room overlooking kids club and it was a disaster. We were moved to a quiet second floor room the next day and ended up loving it. Already booked our next stay.
Stayed 3 nights in Oct 2020
Response from The Cretan Malia Park Team on Oct 12, 2020
Dear Tamar, we enjoyed reading about the positive impressions, which you did get during your holidays in our hotel. Thank you for sharing it with others, here on Expedia.com. We are looking forward to see you again in May2021. Regards from Crete,

6/10 Okay

NICOLAS

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 star experience and HUGE dissapointment
I can tell you without any hesitation that is place is wrongly proclaimed 5 star hotel. I would rather consider it a 3 or 4 star with improvements to be made. 1) People at reception are not particularly friendly. You may pass next to them to exit or enter the hotel, they would ignore you. 2) We stayed in room 128. On our check-in day, as we were laying in bed, room service entered into our room without any notice nor knocking on the door. When they found out we were in, they walked back and just left our room without even saying a word! How shocking. We were undressed and this was clearly inappropriate. I had to get dressed and chase them in the corridor. They claimed they knocked on our door, which is NOT TRUE. It was silent and no one asked permission before entering. 3) The issue of hotel staff entering our room repeated itself EVERY SINGLE morning between 8 and 9am as we were sleeping. The cleaning lady was knocking and entering the room to clean our room as we were still in bed. Why so early? Why was there no disturb sign to be put on the doors! Really such a bad experience that left me a bad taste and the feeling that anyone could enter your room any time. 4) Impossible to find a sunbed to sit on. During our 5 night stay we kept wandering around for sunbeds. All of them are booked for special rooms all day long. And others are reserved by people who put towels on them to block them for hours even though no one is around. 5) Spa was tiny. 6) Gym was a joke with no A/C.
Stayed 5 nights in Aug 2020
Response from The Cretan Malia Park Management Team on Sep 14, 2020
Dear Nicolas, Thank you for sharing your recent stay with us. Whilst we were pleased that you have chosen our hotel for your stay, we were disappointed to read that there were certain parts of your stay that left you with a negative feeling. We truly apologize for not meeting your expectations on these points and appreciate you letting us know of your dissatisfaction, which we have already shared with our colleagues. Once again, thank you for taking the time to review Cretan Malia Park and we are sorry that you did not find your experience at our resort as enjoyable as other reviewers have. Kind regards,

6/10 Okay

Serge

Liked: Cleanliness, staff & service, room comfort
Stayed 11 nights in Aug 2020
Response from The Cretan Malia Park Team on Sep 2, 2020
Dear Mr. Serge, Thank you for taking the time to rate your stay in our hotel. We are very thankful that you have chosen our hotel for your stay and are looking forward to welcoming you back soon in our Cretan Malia Park hotel. Regards from the beautiful island of Crete