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Overview of Castello City Hotel

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Balcony
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Castello City Hotel

4 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationVenetian Walls5 min walk
    Popular LocationKapetan Mihalis Korakas13 min walk
    Popular LocationHania Gate13 min walk
    AirportHeraklion (HER-Nikos Kazantzakis)17 min drive

Choose dates to view prices

  • Deluxe Room (Family)

    3.8/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 4
    • 2 Twin Beds and 2 Double Sofa Beds
    More details
  • Deluxe Double Room, City View

    4.6/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Deluxe Double Room

    4.7/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Deluxe Double Room, Sea View

    5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sea view
    • Sleeps 2
    • 1 Double Bed OR 2 Twin Beds
    More details
  • Deluxe Triple Room, City View

    4.2/5 guest room rating

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed
    More details

About this area

Heraklion

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Museum of Religious Art and Historical Museum of Crete are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Traveling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium.
Popular Location

What's nearby

  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 7 min walk
  • St. Minas Cathedral - 8 min walk
  • Kapetan Mihalis Korakas - 13 min walk
  • Hania Gate - 13 min walk

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 17 min drive

Restaurants

  • The 5th floor — 1 min walk
  • Mavros katis — 8 min walk
  • Pastarella — 9 min walk
  • Cafe rinokeros — 11 min walk
  • Parasties — 12 min walk
View in a map

About this property

Castello City Hotel

4-star family-friendly hotel near Heraklion Port
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a 24-hour business center are onsite. All 68 soundproofed rooms feature free WiFi and memory foam beds. For a bit of entertainment, TVs come with digital channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
Castello City Hotel offers 68 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of Health First (Greece)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Free reception
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian

Business services

  • 24-hour business center
  • 1 meeting room
  • Computer station
  • Conference center (70 square feet of space)

Outdoors

  • Rooftop terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Phone
  • Safe
  • Soundproofing

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Can I cancel my reservation for free at Castello City Hotel and receive a full refund?
Yes, Castello City Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castello City Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Castello City Hotel?
As of Jan 26, 2021, prices found for a 1-night stay for 2 adults at Castello City Hotel on Jan 31, 2021 start from CA $44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Castello City Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Castello City Hotel?
Self parking is free at this property; nearby parking is also free.
What time is check-in at Castello City Hotel?
Check-in begins at 3:00 PM.
What time is check-out at Castello City Hotel?
Check-out is at 11:00 AM. Late check-out is available for EUR 25 (subject to availability).
Does Castello City Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 15 per vehicle, one-way, applies.
Where is Castello City Hotel located?
This family-friendly Heraklion hotel is located near the airport, within 1 mi (2 km) of Venetian Walls and Heraklion Archaeological Museum. Heraklion Port is 1.4 mi (2.3 km) away.
3.8
Good
Rating 5 - Excellent. 90 out of 348 reviews
5 - Excellent 26%
Rating 4 - Good. 139 out of 348 reviews
4 - Good 40%
Rating 3 - Okay. 75 out of 348 reviews
3 - Okay 22%
Rating 2 - Poor. 30 out of 348 reviews
2 - Poor 9%
Rating 1 - Terrible. 14 out of 348 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Incredibly polite and professional staff, and well situated in Heraklion. The room floor could have been cleaner as we noticed dust and grains. Another thing to note is that you can hear much of the traffic outside so if you can’t handle noise, do consider a hotel in a quiet spot.
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with partner
We had an amazing time ! The hotel is the perfect location to the beach and to the town as well as to the airport and to travel out to other islands! The hotel is beautiful, clean, comfortable and the staff are extremely helpful. Can’t wait to be back!!!!
Stayed 7 nights in Sep 2020

5/5 Excellent

Stayed 4 nights in Nov 2019

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.
Stayed 2 nights in Oct 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not return
If you're looking for a 3 star quality hotel with cracked floors, stains on the walls and an inedible breakfast, then this is the place for you!
Stayed 2 nights in Sep 2019

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