Ratings based on 634 Verified Reviews

4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted Nov. 4, 2019
Short distance to city centre. Very close to most touristic places
Comment from Hotel Management
Nov. 5, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted Oct. 17, 2019
Comment from Hotel Management
Oct. 19, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted Oct. 16, 2019
Comment from Hotel Management
Oct. 19, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller

Posted Oct. 14, 2019
The age of the property shows. Bathroom was not in a great state, fixtures falling apart and awkward set up.
Comment from Hotel Management
Oct. 30, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted Oct. 8, 2019
Really enjoyed our stay, the breakfast buffet is great and the concierge is very helpful. We had a slight problem with the shower head in the bathroom falling off the wall but that was our only blip. Great room service and great pool!
Comment from Hotel Management
Oct. 19, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller

Posted Oct. 8, 2019
The location was perfect. Easy to move around the center and it is just next to a bus stop from/to the airport. Unfortunately I had a really bad expercience getting in touch with the Reservation Manager by email and by expedia chat. Not only not helpful but extremly rude and confusing information, at the end she just stopped replying, that ruined everything else.
Comment from Hotel Management
Nov. 5, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveller

Posted Oct. 2, 2019
The room is very nice and the staff is excellent. It is in the centre of Heraklion and is walkable everywhere in the old town. Breakfast is good with plenty to chose from. Highly recommended.
Comment from Hotel Management
Oct. 8, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveller

Posted Oct. 1, 2019
It’s an okay hotel. The location was good, walkable from the port we came in. The room overall was fine, but unfortunately we saw a small cockroach in our room. They also only have a soap dispenser in the bathroom, no small shampoo/conditioner/etc. which is fine, but just good to be aware of in advance. Overall, was fine for our very brief stay, but not sure I would stay again.
4 out of 5
by A verified traveller

Posted Sep. 30, 2019
Room needed renovation. We found some ants in the room. The breakfast and the staff were really great.
Comment from Hotel Management
Oct. 1, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveller from Toronto, on Canada

Posted Sep. 24, 2019
Handle broken to hold hand held shower head making a shower difficult. Good variety at breakfast buffet. Nice balcony overlooking square
Comment from Hotel Management
Sep. 26, 2019 by GIORGOS LIAPAKIS, Hotel Management
Thanks for staying with us. We appreciate your feedback!