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Capsis Astoria Heraklion Hotel

Photo gallery for Capsis Astoria Heraklion Hotel

Featured Image
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
View from Room

Overview of Capsis Astoria Heraklion Hotel

VIP Access

Capsis Astoria Heraklion Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
11 Eleftherias square, Heraklion, Crete Island, 71201

Explore the area

  • Popular LocationHeraklion Archaeological Museum1 min walk
  • Popular LocationHeraklion Loggia4 min walk
  • Popular LocationHeraklion Port14 min walk
  • AirportHeraklion (HER-Nikos Kazantzakis)5 min drive

Choose dates to view prices

About this area

Heraklion

Located in Heraklion, Capsis Astoria Heraklion Hotel is in the city center and near the beach. Museum of the Battle for Crete and National Resistance and Historical Museum of Crete are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Traveling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with skydiving and hiking/biking trails. Guests appreciate the hotel's central location.

What's nearby

  • Heraklion Archaeological Museum - 1 min walk
  • Vikelaia Municipal Library - 4 min walk
  • Heraklion Loggia - 4 min walk
  • St. Titus Church (Agios Titos Cathedral) - 4 min walk
  • Heraklion Port - 14 min walk

Getting around

  • Nikos Kazantzakis Airport (HER) - 5 min drive

Restaurants

  • Cafe Capsis — 1 min walk
  • Erofilli — 1 min walk
  • Crop — 3 min walk
  • Think Tank — 3 min walk
  • Izmir Kebap — 4 min walk

About this property

Capsis Astoria Heraklion Hotel

Family-friendly hotel with 3 restaurants and bars/lounges
3 restaurants, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, 2 coffee shops/cafés, and a snack bar/deli are onsite. All 131 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include pillow menus and down comforters, and guests will also find conveniences like refrigerators and electric kettles.
Capsis Astoria Heraklion Hotel offers 131 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (EUR 10 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 10 per person
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Private winery tours
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Free cribs/infant beds
  • Highchair
  • In-room child care (surcharge)
  • Refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4650 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
2 per room (up to 22 lbs)
Pets cannot be left unattended
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 per person (approximately)
  • Covered valet parking fee: EUR 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 10:30 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Astoria Capsis
Astoria Capsis Heraklion
Astoria Capsis Hotel Heraklion
Astoria Heraklion
Capsis Astoria
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel
Capsis Astoria Hotel
Capsis Astoria Hotel Heraklion
Capsis Hotel Heraklion
Capsis Astoria Heraklion Hotel Crete
Hotel Astoria Capsis
Capsis Astoria Heraklion
Capsis Astoria Heraklion Hotel Hotel
Capsis Astoria Heraklion Hotel Heraklion
Capsis Astoria Heraklion Hotel Hotel Heraklion

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 286 out of 764 reviews
5 - Excellent 37%
Rating 4 - Good. 339 out of 764 reviews
4 - Good 44%
Rating 3 - Okay. 92 out of 764 reviews
3 - Okay 12%
Rating 2 - Poor. 31 out of 764 reviews
2 - Poor 4%
Rating 1 - Terrible. 16 out of 764 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not happy with our stay, the A/C unit was old and the bed was very uncomfortable, hard as plywood.
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice swimming pool and decent breakfast. The manager was very kind and invited us free drinks by the swimming pool after a small complaint.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are updated and a good size but parts of the hotel are still a bit out of date. The staff wasn't the most helpful and we struggled to deal with parking. They said they have valet for 10 Euros a day, and just told us to leave the car in front of the hotel double parked. Around the hotel, paid parking are only until 23:00. Location wise, the hotel is very central with tons of restaurants and shops around. Walkable to the Venetian fort and water front. The Knossos Palace is only a short 15 minute drive as well.
Stayed 1 night in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most central location, right in the main square. Easy to walk to nearby tourist plazas for restaurants and down to the marina. This is definitely an out dated hotel but I don’t think they have much incentive to renovate. Staff was very friendly, even dealing with the very difficult young guests who are there to party. Room cleaning everyday. Pool is great and never had an issue finding a lounge chair to use.
Stayed 3 nights in Jul 2021

4/5 Good

Stayed 1 night in Jul 2021