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Reviews of Holiday Inn Hemel Hempstead M1, Jct. 8, an IHG Hotel

4 out of 5
Holiday Inn Hemel Hempstead M1, Jct. 8, an IHG Hotel
Breakspear Way, Hemel Hempstead, England

Reviews

8.4

Very good

Rating 10 - Excellent. 351 out of 777 reviews" "
Rating 8 - Good. 270 out of 777 reviews" "
Rating 6 - Okay. 96 out of 777 reviews" "
Rating 4 - Poor. 38 out of 777 reviews" "
Rating 2 - Terrible. 22 out of 777 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jane on Apr 18, 2024
Thank you for your review!

6/10 Okay

Peter

Stayed 1 night in Apr 2024
Response from Jane on Apr 10, 2024
Thank you for your review!

6/10 Okay

Ellie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Reservations Team on Apr 3, 2024
Thanks for the review Ellie, we hope to see you again soon

10/10 Excellent

Adele

Travelled with family
All very efficient
Stayed 1 night in Mar 2024
Response from Reservations on Mar 19, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from Reservations on Apr 8, 2024
Thank you for taking the time to leave us a review!

6/10 Okay

Edward

Travelled with family, Travelled with family and small children
Liked: Staff & service
Swimming pool was a bonus, however the overall hotel is starting to age, and noise levels were above what we would have liked with people going up and down the corridor
Response from Jane on Mar 5, 2024
Thank you for your feedback!

10/10 Excellent

Kasia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay affordable price overall excellent
Stayed 1 night in Feb 2024
Response from Reservations on Feb 26, 2024
Thank you for taking the time to leave us a review and for scoring us 5 out of 5

8/10 Good

Ben, West Wickham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, clean and well kept hotel with great access and location. The staff are friendly and helpful and it has lots of amenities. Our family room was huge and everything worked well. The only downside for me was that breakfast was a shambles and very disorganised. No cutlery on tables, coffee machines not working etc. We could have just turned up at the peak moment and others may have had no issues at all. As I say, brilliant hotel otherwise.
Stayed 1 night in Jan 2024
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Reservations on Feb 8, 2024
thank you for taking the time to leave us a review and for scoring us a 10

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, incredibly friendly and helpful staff, clean and spacey rooms
Stayed 1 night in Dec 2023
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Elena Alina

Staff very friendly and the hotel very good also the food
Stayed 2 nights in Dec 2023
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and pool, excellent staff
Stayed 1 night in Dec 2023
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on Feb 8, 2024
thank you for taking the time to leave us a review and for scoring us a 10

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was modern & clean. Staff were extremely professional & friendly and check-in was a breeze.
Stayed 1 night in Dec 2023
Response from Hotel Reservations on Jan 31, 2024
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Malak

Stayed 1 night in Nov 2023

6/10 Okay

Nicholas

Stayed 1 night in Nov 2023
Response from Reservations on Feb 8, 2024
thank you for taking the time to leave us a review

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reservations on Nov 23, 2023
Thank you for taking the time to leave us a review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
For what it was it was an excellent stop over hotel.
Stayed 1 night in Nov 2023
Response from Hotel Reservations on Nov 16, 2023
Thank you for your review, glad you enjoyed your stay.

8/10 Good

Suzanne

Stayed 1 night in Nov 2023
Response from Jane on Nov 13, 2023
Thank you for your review!

10/10 Excellent

Kirstie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean … friendly , helpful staff
Stayed 1 night in Nov 2023
Response from Jane on Nov 13, 2023
Thank you for your review!

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really happy with our stay. Very family friendly. Good to have the pool and great location for us
Stayed 2 nights in Nov 2023
Response from Reservations on Nov 6, 2023
Thank you for taking the time to leave us a review and scoring us a 10

10/10 Excellent

Helen

Stayed 3 nights in Oct 2023
Response from Reservations on Oct 30, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from Reservations on Oct 17, 2023
Thank you for taking the time to leave us a review and for scoring us a 10

6/10 Okay

Elizabeth

Stayed 1 night in Oct 2023
Response from Jane on Oct 4, 2023
Thank you for your review!

10/10 Excellent

Maria Laura

Stayed 1 night in Sep 2023
Response from Jane on Oct 3, 2023
Thank you for scoring us 10/10! Glad you had a great stay!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so good to see old friends and make new ones. You have some amazing staff that all deserve a $10 raise for just how much they take care of their costumers. Hopefully, I will get to come back again next year. Tee-checked me in and was supper nice Paulina- loved to see old friends super sweet as always! Debbie-was so amazing to see her again and just love her smile and personality! Kara-thank you for all the sites to see and recommendations, I was able to share with my friend who will be traveling there next year. Dana-sweet as can be! Mo you were missed. Next time I’m back I want to hear all about your travels! Fhad was super sweet. I’m not a morning person but thank you for your kindness. Marie Joy thank you for your patience with me and my friend. Catherine so sweet, my bags were heavy, that girl power pulled through though. Thank you.
Stayed 5 nights in Sep 2023
Response from Hotel Reservations on Sep 29, 2023
Thank you for your lovely review Sarah, we appreciate your comments and glad our staff looked after you. We will pass your review onto them!

6/10 Okay

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel gym and pool area leave a lot to be desired. They are in terrible condition and require investment to make it both cleaner, more hygienic and less run down…
Stayed 1 night in Sep 2023
Response from Reservations on Sep 27, 2023
Thank you for taking the time to leave us a review and feedback regarding the health club.

10/10 Excellent

Jemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reservations on Sep 25, 2023
Thank you for taking the time to leave us a review and for scoring us 10 out of 10

4/10 Poor

Rebecca

Stayed 1 night in Sep 2023
Response from Reservations on Sep 25, 2023
Thank you for taking the time to leave us a review.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Property had everything we needed. Staff very helpful
Stayed 1 night in Sep 2023
Response from Reservations on Sep 25, 2023
Thank you for taking the time to leave us a review and for scoring us 4 out of 5

10/10 Excellent

Baohua

Stayed 1 night in Sep 2023
Response from Reservations Team on Sep 18, 2023
Thank you for scoring us 10 out of 10 Baohua. We are pleased to see you enjoyed your stay with us and we hope to see you soon. Kind regards

8/10 Good

Amanda

Stayed 1 night in Sep 2023
Response from Reservations on Sep 11, 2023
thank you for taking the time to leave us a review

8/10 Good

Jonathan

Stayed 1 night in Sep 2023
Response from Jane on Sep 4, 2023
Thank you for your review Jonathan!

4/10 Poor

Emma

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The beds were very soft and uncomfortable, with multiple car alarms going off all night. the pool and changing room were dirty and the jacuzzi wasn't even working. One of the bar staff was just plain rude and everything was an effort, most of the staff didn't know about the offers that were on and we had to explain them to them, and even then, they got it wrong, so we just gave up in the end. Upside food was good, and a good location to visit Harry Potter Studio Tour which the main purpose for our stop over.
Stayed 1 night in Aug 2023
Response from Jane on Sep 4, 2023
Thank you Emma for your feedback, we will pass this on to the management team.

8/10 Good

Jakubowska

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy check in, great food, good facilities. What I didn’t like was kids running down the hallways and corridors, as I was hoping for early night but it was not quiet. It all stopped ~22.30 so not that bad, but there was a lot of excitement going on. Also the car park fee is not included in your stay and you need to pay separately. But overall good experience and I’ll be happy to stay there again.
Stayed 1 night in Aug 2023
Response from Jane on Aug 30, 2023
Thank you for your review!

10/10 Excellent

emma

Stayed 1 night in Aug 2023
Response from Jane on Aug 29, 2023
Thank you for scoring us a 10 out of 10! Glad you enjoyed your stay with us!

10/10 Excellent

Phil

Stayed 1 night in Aug 2023
Response from Jane on Aug 29, 2023
Thank you for your review Phil! Glad to see you had a great stay with us!!

10/10 Excellent

Simon

Stayed 1 night in Aug 2023
Response from Reservations Team on Sep 14, 2023
Thank you for your 5 out of 5 review Simon, we are pleased to see you enjoyed your stay with us and we look forward to seeing you again soon

8/10 Good

ilhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations Team on Aug 23, 2023
Thank you for your review Ilhan, Thank you for scoring us 8 out of 10 I am pleased to see you enjoyed your stay with us

10/10 Excellent

Robin

Stayed 3 nights in Aug 2023
Response from Reservations Team on Aug 23, 2023
Thanks for the 10 out 10 review Robin, I am pleased to see you enjoyed your stay with us. We look forward to seeing you again soon Kind regards

8/10 Good

Amanda

Stayed 1 night in Aug 2023
Response from Reservations Team on Aug 23, 2023
We love to see you enjoyed your stay with us Amanda, We hope to see you again soonKind regards

10/10 Excellent

ADAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jane on Aug 8, 2023
Thank you for your review Adam, and for scoring us 10 out of 10!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel all round. Friendly helpful staff, great amenities on offer at the hotel and excellent comfortable rooms. I use this hotel for work occasionally so when I knew I was bringing the family down to Hemel it was the first place I looked at. Doesn't disappoint. Will be staying here again
Stayed 1 night in Jul 2023
Response from Jane on Jul 31, 2023
Thank you for such a lovely review Mark! We are glad you had a great stay and I will pass these comments on to the team. We look forward to welcoming you again soon!!

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations on Jul 26, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023
Response from Jane on Jul 19, 2023
Thank you for your great score Sarah! We are glad you had a fab stay!

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Nothing outstanding, practical and fit for purpose.
Stayed 1 night in Jul 2023
Response from Hotel Reservations on Jul 17, 2023
Thank you for your review Darren.

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Room was clean and had every we needed. Hotel was quiet. Would have expected the parking to be included. Given most guests would be driving it would have been nicer to have this already covered and not pay extra on arrival.
Stayed 1 night in Jul 2023
Response from Hotel Reservations on Jul 17, 2023
Thank you for your feedback Tracey, we will take this on board. Glad you enjoyed your stay.