Exterior

Reviews of Holiday Inn Helsinki - Expo, an IHG Hotel

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 428 out of 1003 reviews" "
Rating 8 - Good. 457 out of 1003 reviews" "
Rating 6 - Okay. 88 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 7 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kaoru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jan F on Feb 5, 2024
Dear Kaoru,Thank you very much for your stay and for your review.Welcome back soon.Best regardsJan FrimodigFront Office Manager

10/10 Excellent

Robert Alan

Stayed 1 night in Jan 2024
Response from Jan F on Feb 5, 2024
Dear Robert Alan,Thank you very much for your stay and for your review.Welcome back soon.Best regardsJan FrimodigFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elina/Reception on Dec 30, 2023
Hi,Thank you for your recent visit in Holiday Inn Helsinki Expo and for taking time to give us a feedback. We hope to see you again soon.Happy New Year!

2/10 Terrible

Kari

Stayed 1 night in Nov 2023

10/10 Excellent

ANTHONY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near conference center. Can’t beat that.
Stayed 3 nights in Nov 2023
Response from Reception on Dec 7, 2023
Hello,Thank you for taking a moment to share your experience at Holiday Inn Helsinki Expo. We are so pleased to hear you found our hotel to your liking.We look forward to welcoming you back again soon. Best Regards NiinaReception

10/10 Excellent

Nneka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent and clean enviro. Love food & staff.
Stayed 3 nights in Oct 2023
Response from Miikka L. on Oct 28, 2023
Thank you Nneka for your visit here at Holiday Inn Helsinki Expo! Thank you also for taking the effort to leave a guest review!We are happy to hear that your stay was a 10/10.We wish you to see you again soon!Kind regards,Miikka L., Receptionist

8/10 Good

Shalini

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to Expo Bfast exactly the same everyday- bored after 4 days
Stayed 4 nights in Sep 2023
Response from Justyna on Sep 17, 2023
Dear Shalini, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, specially Justyna, all amazing!!!
Stayed 2 nights in Aug 2023
Response from Justyna on Aug 30, 2023
Dear Roberto, Thank you for taking a moment to share your experience at Holiday Inn Expo. I am so pleased tohear you found our hotel to your liking. And thank you for your feedback about our staff, I appreciate it a lot. I look forward to welcoming you back again soon. Best Regards /Reception, Justyna

8/10 Good

Serene, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Miikka on Sep 2, 2023
Dear Serene,Thank you for choosing our hotel, and thank you for taking the time to leave us such a good review!We wish to see you again here at Holiday Inn Helsinki Expo!Kind regards,Miikka L. / Reception

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
O
Stayed 3 nights in Aug 2023
Response from Justyna on Aug 30, 2023
Dear Andrew, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very friendly and helpful. Rooms were very clean and the location is very ideal. Mall just a few minutes away. Train station on a few minutes away
Stayed 7 nights in Aug 2023
Response from Justyna on Aug 30, 2023
Dear Jon, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff, incredible breakfast and super room
Stayed 3 nights in Aug 2023
Response from Justyna on Aug 28, 2023
Dear Patrick, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception, Justyna

10/10 Excellent

Jordan, Southington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, modern and fairly comfortable. The staff at the desk were very helpful.
Stayed 1 night in Aug 2023
Response from Justyna on Aug 24, 2023
Dear Jordan, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception

6/10 Okay

Deniss

Travelled with family
The bidet option is good. But be aware it is connected with the sink faucet.
Stayed 2 nights in Aug 2023
Response from Justyna on Aug 24, 2023
Dear Deniss, Thank you for taking a moment to share your experience at Holiday Inn Expo. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards /Reception

10/10 Excellent

Ayotunde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Checking-in was easy and swift. The Hotel looks very modern and the room was exceptionally clean. I really felt comfortable. However, my booking did not come with breakfast included, which I assumed.
Stayed 2 nights in Jun 2023
Response from Jan F on Jul 3, 2023
Dear Ayotunde,Thank you very much for your visit and for your amazing 10 points review!Thank you for your kind comments. Welcome back soon!Best regardsJan FrimodigFront Office Manager

6/10 Okay

Junaid

Travelled with family
Liked: Room comfort
Disliked: Staff & service
room was clean during our stay, but housekeeping did not clean it everyday.
Stayed 3 nights in Jun 2023
Response from Jan F on Jun 19, 2023
Dear Junaid,Thank you for your stay and for your review.My apologies that your stay was not as expected.I will share your comments with our executive housekeeper.Thank you again and welcome back soon!Best regardsJan FrimodigFront Office Manager

10/10 Excellent

Jaana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Vastaanotto on Apr 21, 2023
Hei, Kiitos vierailustanne ja antamastanne arviosta. Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin Niina vastaanotto

10/10 Excellent

Catherine

Stayed 4 nights in Jan 2023
Response from Jan F on Mar 17, 2023
Dear Catherine,Thank you for your stay and for your amazing 10 points review!Welcome back soon.Best regardsJan FrimodigFront Office Manager

10/10 Excellent

Steve

Stayed 1 night in Feb 2023
Response from Jan F on Feb 28, 2023
Dear Steve,Thank you very much for your visit and for your 10 points review.Welcome back soon!Best regardsJan FrimodigFront Office Manager

10/10 Excellent

Carolina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 5 nights in Jan 2023
Response from Jan F on Feb 28, 2023
Dear Carolina,Thank you very much for your visit and for your 5 star review.Welcome back soon!Best regardsJan FrimodigFront Office Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Jan F on Feb 28, 2023
Dear Anonymous,Thank you for your stay and for your review.My apologies for not meeting your expections.Thank you again and i hope we will have new change to serve you better!Best regardsJan FrimodigFront Office Manager

10/10 Excellent

Pilvi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Emilia | Guest Experience Champion on Dec 14, 2022
Hei Pilvi, kiitos upeasta arvioinnistasi! Ihana kuulla että vierailusi sujui kaikin puolin täydellisesti. Toivottavasti näemme jälleen pian!

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Jan F on Sep 12, 2022
Hei Jukka,Kiitos kovasti 10 pisteen arvostelustasi sekä vierailustasi.Tervetuloa pian uudestaan!Ystävällisin terveisinJan FrimodigVastaanottopäällikkö

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Emilia | Guest Experience Champion on Aug 25, 2022
Dear Tatiana, thank you for an amazing 10-points review! We're so happy you enjoyed your stay with us. Please welcome again!

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn Messukeskus
I booked 3 night at hotel it was fantastic! The room was cleaned and fresh during my time away which made me feel appreciated. I didn't touch minibar but check inside it was filled with a nice set of Snack and drinks had even space left for my own soda. Cabin was nice were i was able to unpack my clothes and take them after shower. Towels were great and soft i really liked them! Bathroom was not bad either. Only down side i found was during using TV trying to browse tv channel had annoying overlay during browsing. Movie option didn't work either and the remote seemed bit weird but overall my staying in was very happy and positive experience.
Stayed 3 nights in Aug 2022
Response from Emilia | Guest Experience Champion on Aug 25, 2022
Dear Toni, thank you for taking the time to leave a review! I'm sure it is helpful for other guests as well. We're particularly happy to hear you liked the rooms and the level of cleanliness we strive for. I'm sorry to hear about the issue with the TV, I'll make sure to note this for our maintenance to be checked on. Once more thank you for your time and we cannot wait to welcome you back again!

8/10 Good

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business hotel close to conference centre and Helsinki's second station, access to central Helsinki easy by train or tram which stops outside the hotel. Area and hotel do lack character but is clean, modern and well run. Quiet mid-week in July, but much busier at the weekend. Avoid breakfast after 9, as it becomes a scrum on Sat and Sun. Breakfast quality was good, with a wide choice available. Hotel has gym and sauna facilities but no pool, which is the only negative. Staff polite and helpful and like everyone in Finland, speak excellent English. Overall good value, would recommend.
Stayed 4 nights in Jul 2022
Response from Jan F on Jul 15, 2022
Dear Martyn, Thank you very much for your stay and for your informative feedback. I'm very happy to hear that you enjoyed your visit with us! Welcome back soon. Best regards Jan Frimodig Front Office Manager

8/10 Good

Jari

Stayed 1 night in May 2022
Response from Miikka / Duty Manager on Dec 29, 2022
Hei Jari,Paljon kiitoksia palautteesta ja tervetuloa uudestaan!

8/10 Good

BJÖRN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Riikka / Vuoropäällikkö on Nov 8, 2021
Hei BJÖRN, Kiitos palautteesta. Mukava kuulla, että viihdyitte ja toivottavasti nähdään taas pian.

10/10 Excellent

Leena

Stayed 1 night in Aug 2021
Response from Riikka / Vuoropäällikkö on Sep 20, 2021
Hei Leena, Mukava nähdä, että viihdyitte! Tervetuloa taas pian uudelleen :)

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel room i've booked thus far.
Stayed 3 nights in Aug 2021
Response from Riikka / Shift Manager on Sep 9, 2021
Hi Christopher, Thank you for the feedback! Glad to hear you enjoyed your stay :) See you again soon!

4/10 Poor

Annica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Huge inconvenience
All was good but the restaurant was closed. I cant walk well so this was a huge inconvenience for me as everything nearby is located uphill. I was not informed of the closed restaurant when booking.
Stayed 3 nights in Aug 2021
Response from Riikka / Shift Manager on Sep 9, 2021
Dear Annica, I am sorry your stay has not gone as expected. Unfortunately our restaurant is still closed due to the exhibitions being cancelled. We have this information on Hotels.com, I am sorry you have not seen this when booking. I do apologize and hopefully you can give us another chance in the future. Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, great rooms, nice staff
Stayed 7 nights in Aug 2021
Response from Miko / Reception on Aug 20, 2021
Hello, Thank you for your stay and feedback. It's great to see that you enjoyed your stay thoroughly. Welcome again!

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Miko / Reception on Aug 10, 2021
Dear Fernando, Thank you for your stay and feedback. It's great to see that you enjoyed your stay. Welcome again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Miko / Reception on Jul 16, 2021
Hello, Thank you for your stay and feedback! It's lovely to see that you've enjoyed your stay with us. Welcome again!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Jan F on Feb 21, 2020
Dear Rene, Thank you very much for your amazing 10 points review! I'm very happy to hear that you enjoyed your stay with us. Hope to see you back soon! Best regards Jan / Front Office Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, convenient and quiet.
Great hotel, rooms are quiet (considering the location) and very comfortable. Only a 5 minute walk from the airport terminal makes it great if you have the early morning flight.
Stayed 2 nights in Jan 2020
Response from Miko / Reception on Feb 3, 2020
Dear David, Thank you for your stay and review! It's great to see that you wholeheartedly enjoyed your stay at our hotel, and found the public transportation to our hotel convenient. Please welcome again!

10/10 Excellent

Satu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed only one night. Everything ok. Perhaps the breakfast was a bit overpriced.
Stayed 1 night in Jan 2020
Response from Miko / Reception on Jan 13, 2020
Dear Satu, Thank you for your stay and feedback! it's great to hear that you enjoyed your time with us during your short stay. Welcome again!

10/10 Excellent

JASDEV

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, cooperative staff, very clean and welcomed wd smiles.
Stayed 1 night in Dec 2019
Response from Jan F on Dec 28, 2019
Dear Jasdev, Thank you very much for your visit and for your feedback. I'm very happy to hear that you enjoyed your stay with us. I will share your comments with entire staff! Thank you again and welcome back soon. Best regards Jan / Reception

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Miko / Vastaanotto on Dec 5, 2019
Hei! Kiitos majoittumisestanne sekä palautteestanne. Loistavaa nähdä että olette viihtyneet kanssamme. Tervetuloa uudelleen!

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent hotel, breakfast very good, super clean and friendly Finnish staff. Right next to the convention center. Really enjoyed staying there.
Stayed 3 nights in Nov 2019
Response from Miko / Reception on Dec 7, 2019
Dear Neil, Thank you for your stay and feedback! I'm extremely glad to hear that you thoroughly enjoyed your stay at our hotel. Welcome again!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Miko / Reception on Dec 3, 2019
Hello! Thank you for your stay and feedback. I'm glad to hear that you've enjoyed your stay at our hotel. Welcome again!

10/10 Excellent

Verified traveller

Liked: Cleanliness
The room was light, it had enought space and all the surroundings were well functioning
Stayed 1 night in Oct 2019
Response from Miko / Reception on Dec 3, 2019
Hello! Thank you for your stay and feedback. I'm glad to hear you liked our newly renovated rooms. I hope to see you with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant
Brilliant hotel. Close to Pasila train station. Great staff. Lovely Clean rooms. No complaints at all.
Stayed 3 nights in Oct 2019
Response from Riikka / Loyalty Champion on Oct 16, 2019
Hello, Thank you so much for your review. It is great to hear you enjoyed your stay with us. Please do visit us again soon :)

10/10 Excellent

Verified traveller

The staff are fab. Didn’t mind when I checked out late and I was able to relax.
Stayed 4 nights in Oct 2019
Response from Miko / Reception on Oct 15, 2019
Hello! Thank you for your feedback. I am happy to see that you were able to relax. That's one of our main goals, after all! We'd be very happy to have you stay with us again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wait long Time in lounge that someone coming. Other Ring Bell many time but nobody came. Laiter one woman came. Other things was shower rooms floor was not so clean. Others hair and some dirt was on floor.
Stayed 1 night in Oct 2019
Response from Miko / Reception on Dec 2, 2019
Hello! Thank you for your stay and review. My apologies about the incident upon your arrival- our doorbell system was not correctly functioning at the time, and our night shift receptionist couldn't hear the doorbell. However, the system has since been fixed and works now. However, it's good to see that you enjoyed your stay at our hotel regardless of this issue. Thank you, and welcome again!

10/10 Excellent

ka lok tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Helsinki
Very kind of staff allow us to check in at 0900 after a long flight from HK. Good and plenty for breakfast. New and clean. 5 min train to city
Stayed 3 nights in Sep 2019
Response from Riikka / Loyalty Champion on Oct 16, 2019
Dear ka lok tommy, Thank you for your review. Good to hear you enjoyed your stay with us :) See you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Miko / Reception on Sep 25, 2019
Hello! Thank you for your review. It's good to see that you enjoyed your stay with us. Feel free to visit us again!

10/10 Excellent

Lovekesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We stayed at this property for 6 nights and frankly there is nothing to complain. The location is great. Trams to downtown drop right in front of the hotel. The train station is a 3 minute walk. The lobby is great and has everything from a giant TV screen to board games. It has a bouncy castle and foos ball. Sauna is great and the gym is also very good. Rooms are new and well decorated. Breakfast was plentiful and was not a problem even for vegetarians like us. Staff was nice. We had an absolutely great time. Quiet part of the town with several restaurants nearby. The pizzas in the hotel are a must try as well.
Stayed 6 nights in Aug 2019
Response from Riikka / Loyalty Champion on Sep 15, 2019
Dear Lovekesh, Thank you for your review, it was a pleasure to read! Unfortunately the bouncy castle is away for the winter, but otherwise I completely agree with everything you said :) Welcome back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just a few minutes walk from the station - from where it is a 5 minute journey to Central Railway Station and just 22 minutes from the Airport. We chose to walk to central Helsinki - took about 30 minutes mostly through a park with a lake. So ideally located and excellent staff and facilities with great rooms.
Stayed 5 nights in Aug 2019
Response from Riikka / Loyalty Champion on Sep 4, 2019
Hello, I am glad to hear you have enjoyed your stay. Our location is indeed great for exploring different areas of the city :) Welcome back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Decent hotel but the area has nothing to recommend it.
Stayed 4 nights in Aug 2019
Response from Jan F on Sep 2, 2019
Dear Anonymous, Thank you very much for your stay and for your review. Our location is right next to biggest congres center and exhibion halls in Finland. It is true that otherwise our location is not that interesting, but city center is only 5 min train trip away. Welcome back soon. Best regards Jan / Reception