Ratings based on 118 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromBozeman, Montana

Overall Good Stay

Posted 2-Jan-2017
Honestly the only negative experience we had with this hotel was the Pool was FREEZING cold. We stayed over Christmas and I expected the pool to be chilly like most hotel pools are however, this was unbearable. The "hot tub" was barely luke warm. The gal at the front desk said the maintenance must have forgotten to turn on the heater. Otherwise, the staff was kind and friendly, the room was clean and comfortable. We would stay here again. :)
4out of 5
Recommended
for Everyone
by A verified traveller fromCalgary

Nicely renovated, good location.

Posted 21-Nov-2016
Pros: Newly renovated
Cons: Housekeeping
Location: In Helena everything is not more than 15 minutes away
Check in went well. Hotel has recently been renovated and is lovely. Only complaint was our housekeeping. Did not re-fill items used the day before.
3out of 5
by A verified traveller fromUS

Room was nice. Housekeeping needs improvement

Posted 27-Oct-2016
Pros: The room itself was very nice. The furnishing are comfortable and the wifi was great.
Cons: My duvet cover was not clean. There were small stains on it that made me believe that it was not changed from the previous guest. I left a note for housekeeping, asking for a new cover. The housekeeper simply turned the cover inside out. I was very disappointed. I will not book a room here again because if it.
4out of 5
Recommended
for Everyone
by A verified traveller fromUtah

Posted 10-Oct-2016
Cons: Two small gripes. One, the cleaning crew did not replenish the small things (in-room coffee and shampoo. Two the blanket was very heavy.
Nothing fancy, but adequate for the area and price.
5out of 5
Recommended
for Everyone
by A verified traveller fromMoses Lake, WA

A very nice quiet place to stay.

Posted 14-Sep-2016
Pros: It's charm and the friendliness of the hotel staff.
Cons: It appears that the hotel is going through some type of renovation, which is good because some of the outside areas are starting to show their age.
Location: Last Chance gulch is a fun place to visit, as well as the Cathedral and the historic districts.
Overall the hotel is looking pretty good. We enjoyed dining in the restuarant areas as all of the staff were so very friendly and helpful. Our room was very clean and comfortable. There was some confusion on our bill, and the hotel manager resolved the issue immediately. He was very pleasant to work with. We have stayed at several Helena hotels, and the Radisson Colonial continues to be our favorite. We will most definitely stay here the next time we are in Helena.
1out of 5
by A verified traveller

LOUD UNCOMFORTABLE STAY

Posted 11-Sep-2016
Pros: NOTHING
Cons: BETTER STAFF DOOR BEDS WELL BASICALLY ALL NEED OVERHAUL CLEANING STAFF DID OK
Location: LOTS OF FUN STUFF GOOD FOOD BUT NO SLEEP MADE IT HARD TO ENJOY TRIP AT ALL
LOUD GUEST CALLED FRONT DESK WAS IGNORED FROM 930 PM TILL 300 AM NOBODY COULD SLEEP MY DAUGHTER KEEP ASKING ME TO KEEP THEM QUIET THEY FINALLY PASSED OUT AND WERE QUIET NEVER HEARD ANYBODY TELL THEM TO BE QUIET THEN DOOR STARTED SLAMMING AT 700 AM AS EVERYONE LEFT CAUSE THEY WERE MAD AND TRIED TO WAKE THE DRUNKS UP ALL CHECKING OUT EARLY ALSO WATER LEAKING FROM ROOF IN HALLWAY CALLED DESK WAS RUDE AND SAID WELL I TELL MAINTENANCE TOMORROW LIKE NO BIG DEAL PAINT PEELING OFF BUILDING DOG POOP ALL OVER COURT YARD NOT ASKED TO PICK YOUR OWN DOG POOP JUST TO KEEP DOG FROM BARKING
Comment from Hotel Management
22-Sep-2016 by Online Customer Care Specialist, Hotel Management
Thank you for your review. We sincerely apologize for the experience you had while at our property. We understand the frustration with the noise of slamming doors as well as dogs barking. Your concerns have been brought to the attention of our staff.
4out of 5
Recommended
for Everyone
by A verified traveller

Quiet

Posted 9-Sep-2016
Renovation occurring at hotel - it didn't effect our room but some areas were messy.
4out of 5
Recommended
for Everyone
by A verified traveller

Good hotel but could be better

Posted 4-Sep-2016
Pros: Location
Cons: One day our room was not tended to at all. Went two days without clean towels. Since there was no good towel rack they were uncomfortably damp.
Okay experience. Not as good as previous stay. Room upkeep could have been better.
4out of 5
Recommended
for Everyone
by A verified traveller fromHelena

The beds were exceptionally comfortable

Posted 1-Sep-2016
Only complaints are , toilet seat was loose, bathroom fan didn't work and found a peice of garbage from previous guest on floor. The beds and shower were great and staff at colonial were great. Pool was very clean and wonderful .
5out of 5
Recommended
for Everyone
by A verified traveller fromSeattle, WA

Nicest Hotel in Helena

Posted 20-Aug-2016
Pros: Huge rooms, comfortable beds and nice bathroom.
Location: Close to everything, whether flying in and out, getting to Carroll or downtown Helena.
Moving our sons to Carroll. We arrived late, which made no difference. The hotel is updated and the staff very friendly. Our room was spacious, beds extremely comfortable and looking forward to staying there for parents weekend.