Ratings based on 242 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Posted 25-Apr-2016
This is a nice facility, quiet and clean. It appears that it has recently been upgraded inside. The room was spacious with a nice tv and one of the most comfortable beds I have slept on in a motel.
2 out of 5
by A verified traveller

Posted 6-Apr-2016
Pros: See above .
Cons: The fact that the hotel was being renovated should have been disclosed .
Location: Good location close to highway .
Very disappointing experience , hotel was under renovation .
Comment from Hotel Management
10-Apr-2016 by Customer Care, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations after renovations are complete.
2 out of 5
by A verified traveller

Very Disappointing

Posted 4-Feb-2016
Pros: Restaurant/Bar on site.
Cons: SERVICE!
Stayed for a week. Staff was downright rude, and despite leaving a daily tip, housekeeping was terrible (didn't even go in the bathroom, didn't empty trash cans, etc). I requested a quiet room and they put me directly above the construction crews working on the renovation. Minor point: furniture in the room was minimal.
Comment from Hotel Management
25-Feb-2016 by Online Customer Support, Hotel Management
Thank you for taking the time to write your review. We do apologize that you did not receive the best service from staff, as well as the noise created by the construction crews. We always try to ensure that all guests have the best experience possible, and we are sorry that we fell short on this occasion. We will work with our staff to ensure that all guests receive the best service possible. We invite you to give us another chance to impress you the next time you are in Helena.
4 out of 5
by Sara from Billings, MT

Friendly staff, rooms a little dated...but nice

Posted 14-Dec-2015 on Hotels
Hotel staff was outstanding, great service. Nice renovations in the lobby and dining area, looks great. Rooms are a little dated, but nice...
5 out of 5
by Cathy

This traveller left a rating score only Posted 7-Dec-2015 on Hotels
5 out of 5
by Debra from Olds, Alberta

Great stay

Posted 2-Dec-2015 on Hotels
Friendly people, good food, clean rooms..... the elevator was so funny. Baggage cart had to go in sideways to fit. Hardly got us both in with it. We made it though. Renovations happening so I'm sure this will be an even better hotel. Love the staircase. We would stay there again
5 out of 5
by Jennifer

This traveller left a rating score only Posted 22-Nov-2015 on Hotels
4 out of 5
by A verified traveller

I would go back

Posted 14-Nov-2015 on Hotels
We arrive very late and was looking forward to sleeping in but we had construction going on outside our winow and above our room. When we checked in the gentleman in the stated that there were plenty of rooms so I didn't understand why he placed us in a room below constructions where we will woken up very early in the morning. The hotel overall was very nice and they're doing some beautiful upgrades. The bartender who I believe was Amy was spectacular and I end up having a burger late at night which was also good. The only other downfall was breakfast the next morning because my eggs were beyond dry and for some odd reason they actually sent me out burnt toast.
5 out of 5
by Scott

This traveller left a rating score only Posted 2-Nov-2015 on Hotels
3 out of 5
by Not Provided from Denver

Helena Hotel Stay

Posted 22-Oct-2015 on Hotels
Check-in was easy. Clerk was courteous. Hotel is older but in good condition. I could hear other showers run and toilets flush. If you are a light sleeper I would request a room with no one else around you. Location is on all major highways in and out of Helena. Bathroom is small. Seemed clean but the shower did have mold on the caulking. I mentioned it to the front desk but didn't they didn't seem "horrified" about it but said they would "take a look." Overall good for a quick one day stay. However, I would stay at the Holiday Inn downtown if you are in town for more than a day or two.