Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromGreat Falls, MT

Nice rooms and friendly staff.

Posted 25-Jul-2016
Cons: The lighting in the room was a little low.
The rooms were very nice. Clean and simple, they were very pretty. The bathroom was fantastic and the shower worked great. The hotel stuff was super kind and accommodating. I would definitely recommend them!
3out of 5
by A verified traveller

No one told us the hot tub was out of order

Posted 13-May-2016
Not happy. 120 dollars for a room and the hot tub was not working. No dining room was closed.
4out of 5
by A verified traveller

Posted 25-Apr-2016
This is a nice facility, quiet and clean. It appears that it has recently been upgraded inside. The room was spacious with a nice tv and one of the most comfortable beds I have slept on in a motel.
5out of 5
by Amanda

This traveller left a rating score only Posted 7-Apr-2016 on Hotels
2out of 5
by A verified traveller

Posted 6-Apr-2016
Pros: See above .
Cons: The fact that the hotel was being renovated should have been disclosed .
Location: Good location close to highway .
Very disappointing experience , hotel was under renovation .
Comment from Hotel Management
10-Apr-2016 by Customer Care, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations after renovations are complete.
3out of 5
by Carol fromEdmonton, AB

Good overall hotel.

Posted 5-Mar-2016 on Hotels
Hotel overall was good. It's currently under renovation in some areas but the construction didn't detract from overall comfort. We did find it a bit concerning that no guest information was provided on our room. So - no room service menu, fire escape info etc. When we mentioned this service gap on checkout, there didn't appear to be any concern.
2out of 5
by A verified traveller

Very Disappointing

Posted 4-Feb-2016
Pros: Restaurant/Bar on site.
Cons: SERVICE!
Stayed for a week. Staff was downright rude, and despite leaving a daily tip, housekeeping was terrible (didn't even go in the bathroom, didn't empty trash cans, etc). I requested a quiet room and they put me directly above the construction crews working on the renovation. Minor point: furniture in the room was minimal.
Comment from Hotel Management
25-Feb-2016 by Online Customer Support, Hotel Management
Thank you for taking the time to write your review. We do apologize that you did not receive the best service from staff, as well as the noise created by the construction crews. We always try to ensure that all guests have the best experience possible, and we are sorry that we fell short on this occasion. We will work with our staff to ensure that all guests receive the best service possible. We invite you to give us another chance to impress you the next time you are in Helena.
4out of 5
by Sara fromBillings, MT

Friendly staff, rooms a little dated...but nice

Posted 14-Dec-2015 on Hotels
Hotel staff was outstanding, great service. Nice renovations in the lobby and dining area, looks great. Rooms are a little dated, but nice...
5out of 5
by Cathy

This traveller left a rating score only Posted 7-Dec-2015 on Hotels
5out of 5
by Debra fromOlds, Alberta

Great stay

Posted 2-Dec-2015 on Hotels
Friendly people, good food, clean rooms..... the elevator was so funny. Baggage cart had to go in sideways to fit. Hardly got us both in with it. We made it though. Renovations happening so I'm sure this will be an even better hotel. Love the staircase. We would stay there again