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Reviews of HELENA INN AIRPORT

2.5 out of 5
HELENA INN AIRPORT
2300 N. Oakes, Helena, MT

Reviews

7.6

Good

Rating 10 - Excellent. 131 out of 441 reviews" "
Rating 8 - Good. 156 out of 441 reviews" "
Rating 6 - Okay. 79 out of 441 reviews" "
Rating 4 - Poor. 50 out of 441 reviews" "
Rating 2 - Terrible. 25 out of 441 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luciano

Great price, very clean
Stayed 1 night in Apr 2024

4/10 Poor

Lawrence

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The entrance was littered. Staff were invisible. The breakfast was pitiful. Room was decent,but worn.
Stayed 1 night in Mar 2024

4/10 Poor

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Karl

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was mediocre
Stayed 1 night in Mar 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness
Too few Light bulbs
Stayed 1 night in Mar 2024

8/10 Good

Cheri

Liked: Cleanliness
Disliked: Amenities
Lack of staff at front desk. Must press buzzer and often no one comes.
Stayed 2 nights in Feb 2024

8/10 Good

Merrik

Stayed 1 night in Feb 2024

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we went to check in, there was no one at the front desk and when the desk clerk came out he could barely speak English. The room we were given wasn't clean, the floors weren't vacuumed or they were vacuumed by a blind person, the window sill was filthy with dirt and dead flies, the toilet was plugged and the bathroom floor had hair and bits of paper or some sort of pieces of wrappers scattered about. I asked management to relocate to us to another room. This room was cleaner but not near as clean as it should have been. The bath towels were small and thin, the soap bar furnished was about the size of a fifty cent piece, there were only two cups to use and only half a roll of toilet paper was in the bathroom, no extra roll. A hot breakfast was included which included cold cereal, four glazed doughnuts and and a handful of white bread for toast, that was it! Bottom line, if you are looking for a $35 room and are willing to pay $68 for it, this is the place to stay!
Stayed 1 night in Feb 2024

8/10 Good

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

2/10 Terrible

Chrystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty and there was no breakfast but days thete is. Noone ever at front desk.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cheri

Disliked: Amenities
It was very easy to check-in and check out. It was VERY quiet and I really appreciate that. I enjoyed this, my third stay, at Helena Airport Inn.
Stayed 2 nights in Jan 2024

8/10 Good

Jason

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Matt

Travelled with pets
Disliked: Staff & service, amenities
Quiet. Comfortable. But simple things like trash cans over filled and trash around the facility. Breakfast access isn't during the posted hours. Waffle maker is broke. Simple things like heat register end caps laying on the hallway floors the entire time. The staff stays inside an office unit and is rarely seen at the front desk. Must buzz them and they don't always answer. Concerned more about payment and a pet fee than just the basics of keeping a motel clean and safe and enjoyable. Would I stay there again? Yes.
Stayed 3 nights in Dec 2023

8/10 Good

Makel

Liked: Cleanliness, property conditions & facilities, room comfort
No conplaints
I was only here one night but overall it was good. Very quiet which I appreciate, safe surrounding area.
Stayed 1 night in Dec 2023

10/10 Excellent

Tesla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean rooms comfortable safe. Definitely will be back!
Stayed 1 night in Dec 2023

10/10 Excellent

Bob

Business traveller
Clean, quiet, and affordable.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came up for a funeral Service
Stayed 1 night in Dec 2023

6/10 Okay

Zale

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff very nice at check in. The room was big, spacious and Clean. The bedding sham a bit torn on one bed. The bathroom well had a few maintenance issues. The biggest issue was the mold on the ceiling over the shower. The fan is loud for no reason it doesn't vent the steam. The whole bathroom fogs up. The second big issue why do you put the coffee maker and stuff in the bathroom. All that space they could put an actual stand for the microwave and coffee maker. Well for one night it was fine
Stayed 1 night in Nov 2023

10/10 Excellent

Bonnie

Stayed 1 night in Nov 2023

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from D on Nov 24, 2023
THANK YOU SO MUCH

4/10 Poor

cathy

Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. Dirty bathroom. Outside very unkept. No one ever at the desk. Staff were friendly enough. Breakfast was terrible.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 23, 2023
We are really sorry for the inconvenience.We would definitely look into the matter and try to make it better.Thank you for your time and sharing your experience.

4/10 Poor

Kenneth

Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Thank you Kenneth for your time and sharing your experience.We would love to see you again

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very affordable, staff was nice, but our room smelled like onions and sweaty socks. Toilet seat half broken. Room "looked" clean but felt grimy
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Mr. Dan, we are sorry for your inconvenience.We appreciate your review and we care about our guests, If you would inform us about this issue we will take immediate action to provide you with an alternate room as per your expectations and look deeply into the problem you faced.I hope you visit us again to feel the difference.

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and enjoyed breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Thank you Wayne for showing satisfaction with all the services at Helena Inn.We work hard to provide you the best service.Thank you & please visit us again

4/10 Poor

Cody, Emerald Lake

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked through Expedia but th night attendant still charged me for the room.
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
We are really sorry for the inconvenience but I am sure you have some confusion because after checking the transaction for your room.It is clearly showing that your reservation was paid by Expedia.com and we never charged you anything else.

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here !!
The bathroom could not have been dirtier….cracked tiles and threadbare towels. Breakfast was also meagre…coffee weak …. Don’t bother staying here 😠
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Ms. Linda, We are so sorry for the inconvenience. Maybe the housekeeping missed something and can be a possible human error otherwise our rooms & bathrooms are being cleaned and sanitized very deeply after each stay.That is why all of our guests are very satisfied with our service and cleanliness.

8/10 Good

Lelah, HAVRE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and hospitable
Stayed 1 night in Oct 2023
Response from Manager on Oct 20, 2023
Thank you Lelah for showing satisfaction at Helena Inn.We are looking forward to seeing you again.

8/10 Good

Michael S

Liked: Cleanliness
Not a great location in terms of property placement. It does have easy access to highways, gas stations and a 24hr diner. The room door setup on the ground floor can be very noisy. It was a clean, cheap and convenient place for me to sleep a couple nights while visiting family.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Thank you, Mr. Michael for a great review.We would love to see you again.

10/10 Excellent

Andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness
Room smelt like pee-no other options
It was full, so when I reported that the room smelt like pee, there were no other options! (Maybe hold a room back for disasters like this!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
We are sorry for your inconvenience but our all rooms are newly renovated. We have checked the rooms but were unable to diagnose any signs of stains or smell.We will have a close look again into the matter and take action accordingly.

8/10 Good

Paul

Liked: Property conditions & facilities
The place needed some minor repairs or upkeep. The room was fine, and really warm for such a cold evening. The staff were friendly and always seemed busy. I thought because it is at the end of a runway, it would have some noise associated with it. But was pleasantly surprised I never heard any kind of noise from outside, very quiet, in fact. Breakfast is from 6 am to 9 am and because I was leaving early I went at 6 am. Nobody was there. The bisquiets and gravey were started but not hot yet. In fact, I never saw anyone while I was there except at check-in. The person that checked me into the motel, was really nice. I didn't need anything, but it would have been more comforting to see that there was someone there if I did need anything. All in all it was a pleasant experience for me.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Thank you Paul for sharing your experience.We always keep a watch on all the operations if you would come to the front desk we will come to serve you instantly.The breakfast room is left for the guests after placing everything in order so the guests can have their food easily and without hesitation.We would love to see you againThank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Thank you Mark for showing satisfaction at Helena Inn.Our first priority is to provide the best service to our guests.

10/10 Excellent

Dalinda

Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Thank you Dalinda for rating the best for our service.We appreciate your special rating.

10/10 Excellent

Star

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t quite sure what to expect when we arrived at the property — the landscaping looked pretty rough and there were just a couple cars in the lot. However, when we went in, the lobby was clean, modern, and smelled fresh. The gentleman who checked us in was very friendly, and the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Thank you, Star for sharing your experience with us.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay there again
Delightfully quiet and restful! The room was clean but showed some disrepair
Stayed 4 nights in Oct 2023
Response from Manager on Oct 11, 2023
Thank You, Karla Your satisfaction is our top priority.

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023
Response from D on Nov 24, 2023
THANK YOU SO MUCH FOR YOUR REVIEW.

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room was clean except cigarette left on bed spacious room new building front desk will come out to greet you after they see you on camera a little weird. Continental breakfast was ok quite a few options but biscuits were hard sausage gravy kind of cold. All in all room was fine and quite large and affordable. very quiet parking lot was a bit scary but nothing bad happend
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
We are sorry for the inconvenience but we will try our best to provide the best of service.Thank you

10/10 Excellent

Glennis

Stayed 1 night in Oct 2023
Response from D on Nov 24, 2023
THANK YOU SO MUCH FOR YOUR SUPPORT.

4/10 Poor

Aspen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I walked in alone as a woman and there was a creepy man lingering trying to talk to me going in. Felt unsafe. When I walked in took 5-10 minutes before I was helped. Staff was cold. Went to my room. The room was already open before going in. The room was averagely clean. Felt uncomfortable. Super thin walls and felt like every movement I did or step 3 rooms down could hear me. Felt wrong even using the bathroom because I didn’t want to wake other rooms up. Not my favorite
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
We are really sorry for your inconvenience.We will definitely work on it.Thank you

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you James

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

10/10 Excellent

George, Marietta

All good
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

6/10 Okay

Michele

Disliked: Property conditions & facilities
what you expect for a budget hotel, nothing more
The room was adequate and clean enough. Outside needed grass cutting and gabage picked up. It looked rundown and dirty. There also seemed to be some undesirea les hanging around outside.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
We are sorry for any inconvenience.We would work on it definitely.Thank you

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very spacious… comfortable beds
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!!
Badly managed. Only stayed because waitress from across the street recommended this place was clean. Everything was run down in the room. Restroom was not clean. Shower curtains moldy. Office chair was was torn and falling apart. Breakfast was terrible. Orange juice was like some cheap mixed drink. By the time we came down to breakfast room the place was trashed. Needed a good place to rest before heading to Yellowstone. Place was so unclean family was unable to get a good rest. Found out it used to be quality inn and got unbranded due to poor quality standards. Don’t usually write reviews but please don’t waste your money here.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very helpful.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

2/10 Terrible

Taren

Stayed 1 night in Sep 2023
Response from Manager on Oct 14, 2023
Thank you for staying at Helena Inn.

8/10 Good

Cheri

Business traveller
Liked: Cleanliness, staff & service
I was in the room next to the laundry room. The hours are posted on the door and it's supposed to not be used after 10PM. Someone continued to use the laundry room till after midnight. In general, I was pleased with this motel and the stay.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Thank you for sharing your concern.We will try to work on it.Thank you

10/10 Excellent

David

Clean and well run establishment
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you

10/10 Excellent

Sarie

Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Thank you