Laundry room

Reviews of Americas Best Value Inn & Suites Helena

2 out of 5
Americas Best Value Inn & Suites Helena
800 N. Oregon Street, Helena, MT

Reviews

5.0
Rating 10 - Excellent. 41 out of 564 reviews" "
Rating 8 - Good. 92 out of 564 reviews" "
Rating 6 - Okay. 133 out of 564 reviews" "
Rating 4 - Poor. 116 out of 564 reviews" "
Rating 2 - Terrible. 182 out of 564 reviews" "

5.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would never use Expedia to book room again. They sold a room that was not available. Hotel in poor shape. Indicated a pool which was an outdoor pool which clearly is not usable in March. Felt unsafe in the area as encountered many homeless and addicted people in lobby
Stayed 1 night in Mar 2024
Response from Samit Hospitality on Apr 1, 2024
We appreciate your feedback and apologize for the issues that you experienced. We are working hard to correct the issues.

2/10 Terrible

Chrystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap and they gave me a room on the ground floor. Other then that it was noy good.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 31, 2024
Dear Chrystal,We are pleased that our rates were what you were looking for during your travels. However, we aim to meet all of your expectations. If you have suggestions on how we can improve, we would be most grateful for the feedback. Thank you for being our guest, and we hope to improve upon your perceptions during a future visit.

2/10 Terrible

Chrystal

Stayed 3 nights in Mar 2024

10/10 Excellent

Edward

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Nice spot just off I-15 exactly what we were looking for
Stayed 1 night in Mar 2024
Response from Samit Hospitality on Mar 10, 2024
Thank you for the feedback. We hope to see you again soon!

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samit Hospitality on Mar 7, 2024
Thank you for the review. We appreciate your feedback.

6/10 Okay

Rebecca

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
LOTS OF POOP ! EVERYWHERE.
Stayed 1 night in Feb 2024
Response from Samit Hospitality on Mar 4, 2024
We apologize for the inconvenience and are working to resolve this issue. Thank you for you feedback.

4/10 Poor

Perry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Basic cleaning wouldn't hurt
Stayed 1 night in Feb 2024
Response from Samit Hospitality on Feb 12, 2024
Thanks for the feedback. Our housekeepers work hard to keep the rooms as clean as possible, so we apologize that you felt the room wasn't to your standards.

2/10 Terrible

Mark

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Heater and door safety latch were broken, funky smell, it was a long cold night.
Stayed 1 night in Feb 2024
Response from Samit Hospitality on Feb 12, 2024
We apologize that you didn't have a pleasant stay with us. We are currently working to replace the heater and correct the issues that you experienced and appreciate you feedback.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Well taken care of and the staff is amazing with the people A
Stayed 1 night in Feb 2024
Response from Samit Hospitality on Feb 6, 2024
We appreciate your feedback and hope to see you again in the future.

2/10 Terrible

Ellen

Disliked: Amenities, property conditions & facilities
Sheets not clean - other people’s hair left in the sheets - bathrom not clean enough , dirt on floors
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 14, 2023
Dear Ellen,We value your feedback and rest assured your comments will be shared with our housekeeping team. Please know that we have high standards when preparing our rooms between each guest. We will determine what may have occurred in your room to ensure it is not a shared experience in the future. The next time you are in the area, we hope you will consider staying with us again and seeing how we have improved.

10/10 Excellent

Remo

Liked: Cleanliness, staff & service, property conditions & facilities
Covers the essentials for an overnight stay. 👍
Stayed 1 night in Nov 2023
Response from Samit Hospitality on Nov 24, 2023
We're so glad you had a pleasant stay with us. We hope to se you again soon. Thanks for the review.

6/10 Okay

Vance

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Samit Hospitality on Nov 24, 2023
Thanks for your feedback.

4/10 Poor

Robert

Stayed 1 night in Nov 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

10/10 Excellent

tina

Liked: Cleanliness
Alarm for sound proving.
Stayed 1 night in Oct 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

4/10 Poor

Yuliia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

6/10 Okay

April

Stayed 4 nights in Oct 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

8/10 Good

dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

2/10 Terrible

Daniel

Disliked: Staff & service
The lie about breakfast
Stayed 1 night in Oct 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback. We are trying to correct this issue.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
The tv in the room didn’t work. We moved to another room where the power shut off the whole night and we didn’t have working tv and fridge. The came back in the morning but the food was already spoiled. We also didn’t have wifi connection. The maintenance staff accused us of doing something wrong.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 6, 2023
Thank you for your comments. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. In the future, we hope you'll consider giving us another chance to impress you.

6/10 Okay

john daniel

Stayed 2 nights in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

2/10 Terrible

Denise

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Garbage in hallways garbage cans full dirty stairways dirty walls. exhaust fan in bathroom did not work lights in bed area made a weird high pitch sound broke down cars in parking lot
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 1, 2023
Dear Denise,It is disappointing to see that some aspects of your stay fell short of your expectations. We apologize, and all your comments will be reviewed by our team to ensure improvements are made. Guest feedback helps us focus our attention on the areas that matter most to travelers. Thank you, and we wish you safe travels ahead.

6/10 Okay

Peggy

Business traveller
Disliked: Property conditions & facilities
I understand this property is in a state of renovations. From what I saw when I first drove in an improvement has been made from when it was a Motel 6. The grounds in general are cleaner but not as clean as they could be. The biggest issue is the large grass area that is being used as a place to exercise dogs. People are not cleaning up after their dog. Perhaps poop bags and a garbage container would help in this area. People are also using it as a dumping ground. As the rooms are being renovated, consider should be given to a complete renovation as opposed to bits and pieces of it. Socket covers and the shower in my room needed to be replaced. The floors also needed to be cleaned. With the new flooring that was in the room a sweep and mop would have taken care of the dirt that was on the floor. Staff was courteous. I will mention that the staff, at check in, did not ask if house keeping would be required or if I would be OK without it. I look forward to seeing the facility once all the renovations have been completed.
Stayed 4 nights in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback. We are working on the issues that you mentioned. Hope you to see you again.

4/10 Poor

martin

Stayed 2 nights in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

8/10 Good

Darlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only thing I would change is the dog area needed to be cleaned up. Otherwise everything was fine
Stayed 3 nights in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thanks for your feedback. This is an issue that we are trying to correct.

10/10 Excellent

Carla

The office staff treated me very well, they also informed me that the hotel was under construction
Stayed 1 night in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thanks for your feedback. We're glad you had a pleasant stay with us.

6/10 Okay

cynthia

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

2/10 Terrible

Jiri

Stayed 1 night in Sep 2023
Response from Samit Hospitality on Nov 13, 2023
Thank you for your feedback.

2/10 Terrible

deric d

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst hotel I’ve ever stayed at. It smelled horrible and the AC unit looked like it had never been cleaned and There was no shower pressure. Will not be staying there again.
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 18, 2023
Dear Deric,Our team knows the importance of a comfortable stay, and we regret that the AC in your room and the odor impacted your visit. We apologize and know that our staff will address these issues so that it is not a shared experience going forward. Thank you for reaching out, and we wish you safe travels ahead.

2/10 Terrible

Eileen

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was disgusting toilet was not bolted down rug torn bedding torn dirty walls it was just horrible
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 16, 2023
Dear Eileen,Feedback from our valued guests is welcomed and appreciated. Our team will use your comments to review our accommodations and ensure they are ready for future guests. We apologize that this was your experience. The next time your travels bring you this way, we hope to welcome you back and show you all the ways we have improved.

2/10 Terrible

wayne

Travelled with family
Liked: Staff & service
good location live in tenates upstairs were noisy all night long all three nights
Stayed 3 nights in Sep 2023
Response from Samit Hospitality on Sep 12, 2023
I'm sorry that you didn't have a pleasant stay with us.

2/10 Terrible

Jayesh

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smoky Smelling,
Stayed 1 night in Sep 2023
Response from Samit Hospitality on Sep 10, 2023
We're sorry that you didn't have a pleasant stay with us. We are working to correct the issues that you encountered.

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had not been cleaned from the previous guest. The sheets were dirty, there was garbage all over, food in the fridge, no clean towels, and the toilet was disgusting. The window has "nails" and a piece of wood to keep it from opening too far. The a/c unit did not produce cool air (unfortunate on this hot summer evening). Additionally, the tv continuously froze for 10-30 seconds at a time. There were drug deals in the parking lot, and we watched other guests smoke a crack pipe in their vehicle. The garbage outside was out of control--litter everywhere, overflowing trash cans, cigarette butts, etc. NOT worth any money you might think you're saving.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Elizabeth,It is disappointing to see that your stay was not the typical experience at our hotel, and we apologize for anything that was less than perfect. Our team will review them in detail and make any necessary improvements. If there is ever a concern about safety, our team is happy to share the many measures we have in place to ensure a secure environment. Your feedback is appreciated, and we wish you well on your future travels.

2/10 Terrible

Sharline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for your feedback.

2/10 Terrible

john

Stayed 2 nights in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for your feedback.

2/10 Terrible

daniel

Business traveller
Disliked: Property conditions & facilities, room comfort
Old motel six do not go there
Motel was the old motel six.They do not tell you that booking online.Tv did not work bad screen at first it never went on until I called office for help parking was awful no room for larger vehicles.Hard to find motel
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 29, 2023
We're sorry to hear that you didn't have a good time with us during your visit, and we apologize for any upkeep concerns or issues with our amenities. We'll keep your feedback in mind as we continue to make improvements. Please come back and join us again in the future.

2/10 Terrible

Bob

Stayed 1 night in Aug 2023
Response from Samit Hospitality on Sep 12, 2023
I'm sorry that you didn't have a pleasant stay with us.

4/10 Poor

Amber

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A long term resident motel
Room reeks of stale cigarette smoke, to the point my throat became sore. (I had asked for non smoking). Burn holes in both of the comforters and a bunch of blue stains on one. Front door had been kicked in and was extremely loose in the door jam. Walls were filthy in the bathroom, flies everywhere. We kept killing them but then more would show up. Open hole where there should be an additional switch on the bathroom light switch. Sign out front with the rate was lower than what I paid. It was clear that this was a motel that is mostly used for long term visitors/working visitors vs short term/vacation. Door that connects to other room was missing part of the latch. The only positive I can say, was that the actual bed sheets were clean and we never really heard anyone else.
Sign out front with significantly lower rate,
One of many flies to visit us.
Another fly, as well as stains on the wall.
Burn holes and stains on comforter.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Amber,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 Terrible

Lindsey

Travelled with family
Disliked: Amenities
We didn’t stay and would like our money back.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 4, 2023
Dear Lindsey,Thank you for reaching out. Please know that as you booked through a third-party site, all refund requests must be processed through the site you booked with. We encourage you to reach out to Expedia if you haven't done so already. We appreciate you for sharing, and we wish you happier travels ahead.

2/10 Terrible

Anitra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nasty. Cigarette butts all over the parking lot. Room smelled like marijuana and then cigarette smoke. Laundry room was next to ours and was going past midnight. Extremely loud. Burns in furniture. Drapes were filthy. We almost left it was so gross
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 23, 2023
Dear Anitra,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to meet all of your expectations. We understand that noise can keep one from a good night's sleep, and we apologize. Our guests are encouraged to reach out to the front desk for any concerns that may arise immediately. Regardless, we will be sure to share your experience with our team for review and improvement as we strive to make sure the next guest has an even better experience. Please consider booking with us in the future so we can show you a better stay.

2/10 Terrible

Kuan-Chen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dangerous area and dirty, old room.
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 21, 2023
We strive to provide our valued guests with clean, comfortable accommodations. However, we regret you felt otherwise on this occasion. Please know that the safety and comfort of guests remain our top priority, and we will share your concerns with the respective teams as we make the appropriate changes and improvements. Please consider returning in the future for a better experience.

4/10 Poor

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for your feedback.

4/10 Poor

Kassidy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I should have been paid to stay here for a night. Room smelled like BO and pee. Our door seemed like someone had tried bust through it. Don’t trust reviews that say it’s “updated”, all they did was put a nice shower in. The only thing I can’t complain about is their staff.
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 17, 2023
Dear Kassidy,We are genuinely disappointed to hear about your experience. What you've shared is a poor reflection of the values we uphold, and we will use your feedback to take action and get back on track. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dump
I have slept in fox holes that are better than this dump. Some people that are down on their luck are forced to live there. Don't know if it is a part time homeless shelter but felt sorry for those forced to live there. DO NOT TAKE YOUR FAMILY THERE!!!!!
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 17, 2023
Dear Gary,Your experience is not one that we're proud to read about, as we know we're capable of much better. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of exceptional.

8/10 Good

Tim

Room is clean, everything works. Outside is ok but looks kinda “low rent” .
Stayed 1 night in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for the review. We appreciate your business.

8/10 Good

Gerard

Stayed 1 night in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for the review.

2/10 Terrible

BEATRIZ JOVITA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was filthy. Comforter has cigarette holes. The worst part was the toilet was clogged!!!! I initially booked a 2 night stay but then felt terribly uncomfortable, uneasy staying there so I decided to stay somewhere on my 2nd night. Worst is that I never felt safe while sleeping there! I tried to get a refund but the guy there wouldn’t give me the refund. Kept on telling me to call Expedia which I did but still would not. In my years of travelling, this accommodation was the worst experience ever! I do not understand how they are still in business!
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 13, 2023
Dear Beatriz,Thank you for reaching out, though we regret that you didn't have the comfortable visit we aim to provide. The safety and comfort of our valued guests are our top priorities, and we regret that you felt otherwise on this occasion. Rest assured, your feedback regarding our accommodations is vital and will be shared with the respective teams as we take action to make the appropriate changes and improvements. We appreciate you for bringing your concerns to our attention and hope you consider giving us another chance in the future to change your perceptions.

2/10 Terrible

Anthony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
The room was dirty, run down and overpriced for what we got. Also someone that was smoking on the walkway on the second floor threw their cigarette onto my truck burning a hole in the tonneau cover.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 12, 2023
Dear Anthony,We appreciate you choosing to stay with us. Thank you for sharing your feedback. We are disappointed that we were unable to meet your expectations and sorry to read about your experience. Your feedback will be shared with our team for improvement purposes. Please consider booking another stay with us so we can exceed your expectations.

4/10 Poor

Melaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
worst stay ever
the property and rooms were really gross. smelled so bad that our other couple wouldn't even stay so we paid for a room that no one used. Will never stay there again
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 11, 2023
Dear Melaine,We appreciate you sharing your feedback with us. We are disheartened that we did not meet all of your expectations. Your comments will be shared with our team for improvement purposes. Please book a stay with us in the future so we can show you the high-quality experience you deserve.

6/10 Okay

John

Stayed 2 nights in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for your feedback.

10/10 Excellent

Jose, Golden, CO 80403

Travelled with pets
Disliked: Property conditions & facilities
pet room should not be carpet, dirty around the property, not nice to get out with your dogs, overall old building, will not rebook here
Stayed 1 night in Aug 2023
Response from Samit Hospitality on Sep 10, 2023
Thanks for your review. We are working to correct the issues you encountered. We appreciate your business.