Ratings based on 518 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Good hotel nice location at enterance of town; big daddy’s is a great dinner choice right next door. Staff was nice breakfast was good n other guests were very decent family types.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta,GA

Close to the village of Helen

Posted 27-Nov-2017
Pros: The price and proximity to events
Cons: The breakfast could be improved
Location: The village was nearby which had all of the shops that I visited
The location of the hotel was convenient to the village and sites of Helen, GA. I didn't like that the exit from the room was directly outside but I should have checked that and I notice that other hotels were like that too. It made it inconvenient to have to go outside to go to the lobby for breakfast. The breakfast was not as good as I had hoped. The eggs were not good and the sausage was undercooked. The coffee was delicious though.
Comment from Hotel Management
2-Dec-2017 by Kay H , Hotel Management
Thank you for your review. We will investage the few comments you have made to futhure prevent them. We greatly appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great room with a great balcony view!!

Posted 8-Nov-2017
Will do Baymont in Helen again, every thing was wonderful!!
Comment from Hotel Management
30-Nov-2017 by Kay H , Hotel Management
Thank you for your review. We greatly appreciate your feedback. We hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveller from Tampa, Florida

Not bad for the money

Posted 30-Oct-2017
Trying to keep expenses down, I chose this hotel because it was reasonable and the location was good. However, if we didn't run the air the room smelled musty. The tub backed up when we took a shower, the ice machine was located right across from our room which was great, but it didn't work. The housekeeping staff didn't refill our toilet paper or tissues. I had to go ask them for that and they only made one bed. So odd! Staff was very nice and the breakfast was good. I'd recommend the owner put some money into this place if he wants to stay in business. With the holiday inn express and country inn and suites on both sides, there's economic competition.
Comment from Hotel Management
30-Nov-2017 by Kay H , Hotel Management
Thank you for your review. We will investage the few comments you have made to futhur prevent them. We are always making improvements to the property to make these preventative measures. We hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Oct-2017
the stay was worth the 2 nights. I would suggest eating breakfast else where as it was kind of bland. The hotel was quiet and the staff did say hello when walking past them.
3 out of 5
Recommended
for Everyone
by A verified traveller from Alabama

Posted 17-Oct-2017
Front desk staff very nice. I think they have difficulty with their cleaning staff.Doors to rooms need to be painted.
2 out of 5
by A verified traveller from Atlanta, GA

Smelly

Posted 9-Oct-2017
Two things that stand out and overshadow this entire review: 1. The room had a horrible musty smell and general damp feel to it. 2. The water temp in the shower was backwards which I didn’t realize until after my first shower, during which I just thought there was no hot water. Other than that, the room was very dated and old feeling which isn’t the worst thing as long as it is clean, which it was. Overall, pretty disappointing.
1 out of 5
by A verified traveller

Stay away...

Posted 24-Sep-2017
Room had a damp, musty smell and the sheets had dried blood stains on them. The toilet also kept clogging. Stay away.
Comment from Hotel Management
26-Sep-2017 by Kay, Hotel Management
Dear Guest, We apologies for your inconvenience caused. Issue occur time to time, we hope we you called the 24hours front desk during your stay and asked for help to sort out listed issue during your stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amy in Dallas

Posted 18-Sep-2017
Perfect location and nice spacious clean rooms!! Walking distance to everything in Helen. Right next to the tubing place to!
5 out of 5
by Kathy

Great Oktoberfest hotel!

Posted 11-Sep-2017 on Hotels
Scored Room 234 w hot tub and deck. Great bed, fluffy robes, nice shower. Walking distance to Festhalle. We'll be back!