Ratings based on 311 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Helen Ga

Nice hotel near the river

Posted 24-Jan-2016
Nice hotel.Rooms were spacious.Breakfast had great selection to choose from and convenient.
4 out of 5
Recommended
for Everyone
by A verified traveller from Georgia

clean and comfortable

Posted 20-Jan-2016
Pros: rates were good it was comfortable and clean
The only real issue was the restaurant next door played really loud music up until midnight........
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2016
Room was clean, neat, breakfast buffet was excellent. Will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Upgraded at no extra cost!

Posted 18-Jan-2016
When we checked in the front desk staff was excellent. They upgraded us to a jacuzzi suite at no extra cost, just because one was available. The room had a two person jacuzzi tub with robes ready, a fireplace, and a private balcony. I would highly recommend the jacuzzi suite!! The building on the outside was in the character of the town of Helen. The room was a bit out of date, but it was very cozy! Breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveller from atlanta

Nice hotel in lonely town

Posted 12-Jan-2016
The room is pretty big and the staffs are pleasant. Breakfast is good and I would like to stay for one more day. But Helen, especially in winter is almost empty. No people, few restaurants and rare stores. It was just like horrible movie with zombie in the town.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice breakfast

Posted 4-Jan-2016
Standard selections for breakfast, but the quality is great. Close to the downtown area. Lobby is cozy.
4 out of 5
Recommended
for Families
by A verified traveller from Nash. TN

Nice hotel in Helen GA

Posted 29-Nov-2015
Pros: Within walking distance of downtown.
Cons: Better insulation to help with soundproofing.
Location: Several restaurants within walking distance besides the shops downtown & some interesting sites to see in neighboring cities plus lots of waterfalls.
The main issue we had is the outside door was not weatherproofed, needed weatherstriping. We usually always get rooms with inside entrances & I did not think to check about this. Also, it was not soundproof as the people upstairs had little kids that ran around & we could hear feet stomping when ever they were in their room. The staff were very pleasant & the full hot breakfast was always good.
5 out of 5
Recommended
for Everyone
by A verified traveller from breman, ga

2 day getaway

Posted 25-Nov-2015
Pros: it is very comfortable and clean with a large tub shower plus the rooms have ample space for 2 people , the towels are soft and not hard like others
Cons: the address on the sign so it can be seen from the street
Location: there numerous things to do like shopping , walking the strip and seeing all the shops riding the horse and carriage plus the town being lite at night
the trip to Helen Ga . was a nice getaway seeing how the weather was nice and the color on the trees were turning which made it even better ! the people in Helen are always nice and friendly but this time of year it is even better seeing how the town is lite up and the tree in the square is decorated makes it wonderful to see. it is a must!
5 out of 5
Recommended
for Everyone
by A verified traveller

Repeat stay

Posted 18-Nov-2015
Several years ago I stayed here and the quality is just as good if not better today. Wonderful people, good food and friendly staff. There was a car club staying at the Best Western when we arrived . The people were so friendly and we enjoyed looking at the cars .
4 out of 5
Recommended
for Everyone
by A verified traveller from yulee

Posted 12-Nov-2015
This was our honeymoon, it was awesome hotel and the staff was great , helpful etc.. Our TV went out, within 10 mins he had replaced and we were watching TV.. Would love to come back...