Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Georgia

Great hotel and great staff!

Posted 20-Apr-2016
Pros: Everything! Room, location, breakfast and staff.
Cons: Nothing I would change.
Location: It is in a perfect location for families who want to be in the center of the shops in the Alpine Village of Helen.
I would love to stay at this hotel again. The room was clean and spacious. It is in a perfect location for families who want to be in the center of the shops in the Alpine Village of Helen. I have never stayed at a hotel where every single staff member we came in contact with was great until now. The young man who checked us in was exceptionally friendly and nice. The woman who checked us out was very nice also. A new employee that was over the breakfast bar in the lobby was very nice and helpful. The cleaning staff was the same also. Nice, big selection at the free breakfast bar. I was very pleased with everything about this hotel.
5 out of 5
by A verified traveller from Dublin, Ga.

A hidden gem

Posted 9-Apr-2016
Pros: Everything. great price, location, and service.
Cons: Nothing
Location: Hotel is located in the not so busy side of Helen, awesome restaurant next door, and walking distance to miniature golf and ice cream.
The check-in clerk was prompt, courteous, and informative. We booked online and got a great deal, wish we would have booked it for the entire week. We never knew Best Western had these suites, awesome view from the private balcony.
5 out of 5
by A verified traveller

Posted 28-Mar-2016
We stayed 1 night, the room was clean and the staff was very friendly. I would recommend it to anyone.
5 out of 5
by A verified traveller from ga

Nice balcony overlooking park

Posted 7-Mar-2016
Nor balcony overlooking park excellent staff clean room
1 out of 5
by A verified traveller from Chattanooga

Worst experience in Helen GA

Posted 24-Feb-2016
If your room its on the second floor be prepared to walk down like a ninja otherwise you will have lower floors complaining over you walking down the room you have pay for ( and not necessary cheap) plus you might be asked to leave by the police, funny thing the guy who knock my door to complain about it was quite drunk, the calls i received from the front desk to asked about the noise woke up my 5 month baby, so thanks best western for ruined my holiday trip. I went there for holidays and what a mistake i made, ruin my whole family trip. Having been to helen 2 previous times on the quality inn (which i recommend) i decided to book what it seems to be a more expensive hotel for the holidays but it was a complete mistake. At least the manager was somehow nice and polite the morning after when i went to complain about the hell of a night i had. I went off soon since i didn't want to stay in that old hotel , so I didn't even took the complementary breakfast, did subway instead (clean and nice subway btw). Room looks nice but I would take another hotel in town instead.
2 out of 5
by A verified traveller from SC

Bug House

Posted 23-Feb-2016
Pros: Breakfast
Cons: Check the room better
I turn the cover down and there was a bug I called the frontdesk They came look at the bug and they said that ok because it came from outside
5 out of 5
by A verified traveller from GA

Very friendly staff!

Posted 15-Feb-2016
The staff was very helpful and always extremely nice! The breakfast was very, very good, the rooms were very clean. We were with two other couples and we all enjoyed our stay!
5 out of 5
by A verified traveller from Helen Ga

Nice hotel near the river

Posted 24-Jan-2016
Nice hotel.Rooms were spacious.Breakfast had great selection to choose from and convenient.
4 out of 5
by amin from Atlanta ga

Posted 23-Jan-2016 on Hotels
It was wonderful experience .
5 out of 5
by Yongwoo

This traveller left a rating score only Posted 20-Jan-2016 on Hotels