Ratings based on 3,547 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from york uk

Perfect for Terminal 5, Heathrow

Posted 19-Sep-2017
Pros: Convenient for terminal 5, Heathrow. Courteous staff, comfortable clean room, and good restaurant, if a little pricey.
Cons: Nothing
Location: Just used it as a stopover for our flights from Just a stopover prior to flight.
You really can walk from this hotel into Terminal 5 at Heathrow. So convenient. Although it's a little more expensive than the average it's worth it.
4 out of 5
Recommended
for Everyone
by A verified traveller from montreal

Hposition ideal with good dining

Posted 19-Sep-2017
As an disabled traveler the position of the hotel is ideal for British Airways travel
4 out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Weekend Break

Posted 18-Sep-2017
Lovely hotel with very amenable staff. For a 5 star rated hotel it's a Shem there's no pool.
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

one nite to catch a plane

Posted 18-Sep-2017
Pros: at the airport
Cons: nothing
Location: Great location
at the airport and very convenient to catch our flight - good restaurants
5 out of 5
Recommended
for Everyone
by A verified traveller

Superb hotel

Posted 18-Sep-2017
This is a well-managed hotel with good service, beautiful and comfortable rooms and overall an excellent experience. Being attached to Heathrow terminal 5 makes this a very convenient hotel to use when needing to stay at the airport. Underground and Heathrow express train service to central London is minutes away too.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Nice airport hotel at Terminal 5

Posted 17-Sep-2017
A convenient and very nice hotel for our overnight stay at Heathrow. The staff are pleasant and accommodating and we were checked-in at noon before our 2 pm check-in time. That gave us more time to go back to London for an afternoon of sightseeing and shopping. The room is clean, quiet and the bed is comfortable. I highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maryland, U.S.

Perfect for T5.

Posted 15-Sep-2017
Ditch the rental car and stay here for a night before a morning flight. Very comfortable, reasonably priced restaurant and an easy walk to T5.
5 out of 5
Recommended
for Everyone
by A verified traveller from Rogers, AR

nice hotel, nice bedroom, nice restaurants

Posted 15-Sep-2017
worth staying and worth the money. spacious room and friendly staff. would love to stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Heathrow Layovers

Posted 14-Sep-2017
Pros: Location, Location, Location
If you have to spend the night at Heathrow and your flight leaves from Terminal Five (British Air and Iberia), you are nuts if you don't spend the night here. The hotel is right in the terminal. You don't have to leave the bldg and the rooms are Sofitel quality and the restaurant -- though pricey is good. They do have a decent cafe as well. Probably the best location for any airport hotel I've seen. In the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Sep-2017
Clean rooms and friendly staff. The proximity to the airport is the biggest plus, however it is on terminal 5 so plan on a good 45+ minutes if you land on terminal 3, and another 45+ minutes if you are flying from terminal 2