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Reviews of Pottsville Inn

3 out of 5
Pottsville Inn
101 South Progress Avenue, Pottsville, PA

Reviews

6.2
Rating 10 - Excellent. 102 out of 717 reviews" "
Rating 8 - Good. 187 out of 717 reviews" "
Rating 6 - Okay. 197 out of 717 reviews" "
Rating 4 - Poor. 126 out of 717 reviews" "
Rating 2 - Terrible. 105 out of 717 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Damaris

I love the area the staff the only problem I had was not getting fresh towels and wash cloth
Stayed 2 nights in Apr 2024

6/10 Okay

Thomas, State College

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice place for a one night stay. Parking is not convenient. Parking lot is bit too far from the hotel. Breakfast is very good. Quiet.
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
The area seem a bit shady but the room was very nice
Stayed 1 night in Apr 2024

4/10 Poor

Mary Louise

Disliked: Cleanliness, property conditions & facilities
The spread/blanket on my bed was stained. Terrible location
Stayed 1 night in Mar 2024
Response from Tammy on Apr 3, 2024
Hello Mary Louise. We are sorry your stay didn't meet your expectations. We thank you for your feedback. It will be used to improve on future service. The information will be forwarded to all departments concerned. We hope you give us a chance to show you a better experience in the future.Have a wonderful day

4/10 Poor

Traci

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I understand they are renovating but i was literally scared to leave my room as i was traveling alone for business. The area was sketchy and its an old ramada Inn that they are changing to a quality Inn. A lot of thudding and dogs barking, i think people actually rented rooms to live in.
Stayed 1 night in Mar 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service
Its Pottsville, however evertime I come I stay here. Never had a problem. Its a good value. The breakfast is better than your average continental one. Bed is comfortable, it's quiet. Shower is hot. I had a tv and a microwave and a fridge for under 90 a night. Staff is very professional and friendly. Ill he back again next year
Stayed 1 night in Feb 2024

8/10 Good

Elbert

Liked: Cleanliness, staff & service
Price was great and breakfast was great
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Spent one night for PSU mens bball game Room was large and clean but e tremely old and outdated. The bed? Worst bed i have ever tried to sleep in. Cant even describe it. Made me dizzy when i first tried to lay down.
Stayed 1 night in Jan 2024

6/10 Okay

Thaddeus

Business traveller
Let’s get to 2024
This was for a visit to Penn State Schuylkill basketball game. I love the location, the hotel and room need to be modernized in a hurry. I was told that they are in the early stages of that process. I hope they follow through on that project. The furniture is beyond outdated.
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect there is nothing bad that can be said
Stayed 1 night in Nov 2023

4/10 Poor

Brian, Lake Park

Disliked: Amenities, property conditions & facilities
No hot water for a shower, and the tub was stained and poor lighting throughout the whole room. The bed was really nice, but had lots of dust in it, like the covers didn't get put on right away after the bottom sheet was put on the bed. Staff didn't inform me where the vending and ice machines were when I checked in, nor where the breakfast was served. I know they are just under new ownership, and in the process of updating the property, but it still was disappointing.
Stayed 2 nights in Nov 2023

6/10 Okay

Noel

Liked: Cleanliness, staff & service, room comfort
Only problem was T V didn’t work
Stayed 1 night in Nov 2023

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Manuel d

Stayed 1 night in Oct 2023

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 1 night in Oct 2023

6/10 Okay

Dorothy

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Hello Dorothy, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Mehul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not recommend to any of my family members. Bathroom condition is very bad and not clean.
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Mehul, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Corrine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very accessible
Stayed 1 night in Aug 2023
Response from Manager on Aug 14, 2023
Hello Corrine,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Manager on Aug 10, 2023
Hello Michael, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is SO NARROW on the Rt.61 side. Need to remove the cement part.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hi Dan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Hello Michael, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Arshi

Stayed 1 night in Jul 2023
Response from Manager on Aug 21, 2023
Hello Arshi, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Hiteshkumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Jul 29, 2023
Hello Hiteshkumar,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Judy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Judy, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

James

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello James, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

shilpa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty night time person at service desk was extremely rude not acceptable at all Air condition makes loud noise that impossible to sleep room was not clean at all I will post in tweeter and other social media Unacceptable
Stayed 1 night in Jul 2023
Response from Tammy on Jul 24, 2023
We are sorry your stay didn't meet your expectations. We will look into the things you have mentioned and work on rectifying them.

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tammy on Jul 19, 2023
Hello Lawrence,I am sorry your stay did not meet your expectations. We value your feedback. All feedback is used in our ongoing endeavor to provide the best possible guest experience we can.I wish you a wonderful day.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brewery tour
Nice place and walking distance to the Yuengling brewery and restaurants.
Stayed 1 night in Jul 2023
Response from Tammy on Jul 17, 2023
Hello Christopher,Thank you for taking the time to let us know about your stay. We appreciate the feedback. We hope to have you stay with us again in the future.

8/10 Good

Charles-David

Stayed 1 night in Jul 2023
Response from Tammy on Jul 17, 2023
We appreciate you taking the time to let us know about your recent stay at our property. If you come back to the area, we would appreciate the opportunity to earn the other 2 points. Have a wonderful evening.

6/10 Okay

Evaton

Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Evaton, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Pranav

Travelled with family
Liked: Staff & service
Property is under renovation would have been with full continental breakfast Rooms have limited electrical outlets
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hi Pranav,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jul 11, 2023
Hello Monica,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

darek

Very good
Stayed 2 nights in Jul 2023
Response from Manager on Jul 7, 2023
Hello darek,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

4/10 Poor

Mark

Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Mark, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Rohan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The overall experience was not great. The floor and bedding were dirty. Appliances like telephone did not work. Lighting was poor.
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Rohan,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Hiteshkumar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service very poor. Booked for 3 guests and only 2 towels provided. When called to front desk in the morning, a lady said she will send towel. Waited 40 minutes still no one showed up with towel. When dialed again to front desk no one responded. Had to go personally to front desk for towel and waited for another 20 minutes to get it. Breakfast was included but had very limited choices. We did not have anything as we are vegetarian. We had to do with juice and yogurt only. Room was smelling bad. Bathroom was so small. Springs in Mattress was making noise while changing sides.
Stayed 1 night in Jul 2023
Response from Manager on Jul 4, 2023
Hello Hiteshkumar, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Okay

Rebecca

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not the most modern or cleanest places.
Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello Rebecca,Thank you for your valuable opinion regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Peggy

Disliked: Staff & service
We wound up leaving and didn't even check in. When I asked the young desk clerk to stop calling me "Dear" (as you may guess, I am an older woman), she absolutely erupted. Apparently she's been a nurse for five years, and NOBODY ever told her she should not call them dear. I pointed out that I was not her patient, but we are in a professional situation for her. She then started threatening to refuse service, so I told her don't bother, we are leaving. I have never had such a thing happen in all the times I have stayed in hotels. She needs anger management and customer service training.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Peggy,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello John,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Tammy

Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hello Tammy, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Joslyn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When you stay in an old Pennsylvania Coal town, you expect your hotel to fit in with the town, but this hotel was terrible. There was litter all over the steps leading into the hotel, so first impression was not great. The girl at the front desk was nice enough but seemed blah about actually doing her job. Once we arrived to our room (king suite with one bedroom) I immediately noticed that the cushions on the pull out sofa were sunken into the coach and the room had a funny odor. There was not mattress in the pull out sofa. Since we needed this my husband went down to the lobby to ask for a mattress or a new room. The new room smelled clean and had a mattress, but the floors were sticky feeling and every step you took made a loud creaking noise. The water in the shower was luke warm at best. I was shivering the entire time I was showering. The rest of my family had the same experience. There was a “stain” on the sheet and the cable wires were hanging out of a box on the wall. Everything had sticky prints or surface in it. The free breakfast did not exist, unless you count the sign taped to the front desk saying they would give you breakfast. Of course there had to be someone there to get breakfast from and there was not. I expected an old hotel, but the lack of effort was disappointing.
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello Joslyn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Kim

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Manager on Jun 19, 2023
Hello Kim,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Kathleen

Stayed 1 night in Jun 2023
Response from Tammy on Jun 12, 2023
Hello Kathleen,We appreciate the feedback. We are glad we met your expectations this time. We would appreciate a chance to surpass your expectations in the future. Have a wonderful evening.

10/10 Excellent

Jessica

Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Jessica,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Craig

Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Craig,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

richard

Stayed 2 nights in Jun 2023
Response from Manager on Jun 29, 2023
Hello richard,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Harold

Liked: Staff & service
I'll preface it with the fact that the hotel is going under renovations. This should be made known at the time of booking, but was not. The bathroom had a dirty floor and rusted fixtures. the free breakfast also was not available even though it was advertised. I was offered a Jimmy Dean sausage sandwich instead.
Stayed 1 night in May 2023
Response from Manager on Jun 6, 2023
Hello Harold, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

2/10 Terrible

Bonnie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room tile was busted and moving on bath floor, carpet dirty found dirty napkin on floor, walls splashed with red stuff, shower curtain dirty, incident in parking lot two guys loitering around our car wouldn’t leave
Stayed 2 nights in Jun 2023
Response from Manager on Jun 5, 2023
Hello Bonnie, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Aisha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The entire establishment was unclean. The assigned room had used towels and no toilet paper upon entry. A complaint was made to the representative at the front desk where she was able to provide a new room. This place needs more care and dedication to provide customers with excellent service. It has the potential to be but our stay wasn’t pleasant at all.
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Aisha,Thank you for sharing your experience. We truly appreciate the insight regarding our towels and also our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.