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Reviews of Airport Inn Gatwick

3 out of 5
Airport Inn Gatwick
Longbridge Roundabout, Horley, England

Reviews

6.4
Rating 10 - Excellent. 147 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 301 out of 1000 reviews" "
Rating 4 - Poor. 159 out of 1000 reviews" "
Rating 2 - Terrible. 120 out of 1000 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed which i found distasteful considering it was a family hotel, no airport shuttle, 17 pounds for a five minute cab ride a bit pricey!! overall I would definitely NOT recommend this hotel
Stayed 1 night in Jun 2022

2/10 Terrible

Deborah

No communication
My hotel is now being used as a Government quarantine hotel & nobody informed me this when I arrived! I had to call your customer service to cancel my booking & pay to stay elsewhere
Stayed 1 night in Oct 2021

2/10 Terrible

steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT GO HERE
i booked this hotel 3 to 4 months before needed as we could get free cancellation if needed,with that we did not have to change the booking and even though we had a email of them 3 days before the booking to say will be seeing you soon, we turned up on the evening of our booking to find out it had become a Fugees hotel, that they had booked us into another hotel, that cost us as much in taxi fairs as the booking had, as it was in totally different direction, so not happy
Stayed 1 night in Sep 2021

2/10 Terrible

valerie

Disliked: Staff & service
Not Airport inn. No shuttle cost £36.50 no coffee
Stayed 1 night in Aug 2021

2/10 Terrible

Gordon joseph

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Regjs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at airport inn
Great stay and easy access to airport shuttle bus at 4 am for early flight
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very hot. Shower water trickled out which took long time to have shower
Stayed 1 night in Jul 2021

8/10 Good

S

Liked: Cleanliness, property conditions & facilities
Fine for night before flight
Practical for a stop over before early flight. Room was clean, comfy and all we needed for a short 1 night stop over. AC was not working, however they had provided a fan which was suffice. Convenient for Gatwick next morning. Check-in was ok, but not that welcoming. Average stay at a good price
Stayed 1 night in Jul 2021

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Oleg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quite place to stay
Good and nice place to stay close to airport.
Stayed 1 night in Oct 2020

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Airport pit stop
Basic hotel just outside the airport, had issue with room and was changed straight away.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Due to covid restrictions i couldnt take my holiday and couldnt actually get to the hotel as all flights from the IOM where i live to Gatwick had been cancelled. I am still waiting on a reply from yourselves as to whether i can move my booking to next year or have a refund . I was told by the hotel it was non refundable and to cancel they wanted £72 . Which ifind totally disgusting. Through a major pandemic this hotel trys to rip people off . I wobt wont book here again .
Stayed 1 night in Sep 2020

6/10 Okay

Jacqueline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tired looking building. Bathroom has chips. Not very helpful in restaurant so we went to a different pub to eat and drink. The receptionist was very polite and helpful. The bed nice and comfy overall quite good. But wouldn't stay again. Sorry.!
Stayed 1 night in Sep 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Stayed 1 night in Aug 2020

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No very friendly very old fashioned but clean
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Tom

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

ROBIN

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Basic
The name is misleading. It is a taxi ride from either terminal of Gatwick Airport.
Stayed 1 night in Jul 2020

2/10 Terrible

Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Paul

Liked: Staff & service
Stayed 1 night in Jun 2020

6/10 Okay

David

Travelled with group
Liked: Property conditions & facilities, room comfort
A bit Fawlty Towers
For a hotel so close to the airport the only way to get between the two places would appear to be an expensive bus service, you should be able to walk, but there is not path. There were some aspects that reminded me of Fawlty Towers, the first room key did not work, then they decided that they had given me the wrong room, then for a third time they changed the room - it was a simple booking for a twin, so no sure why that was so complicated. Generally the place felt a bit old an unlovered and could have done with a refresh. The room however was comfortable enough.
Stayed 1 night in Mar 2020

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Alison

Liked: Cleanliness, property conditions & facilities
basic stay
Bus from airport is easy to find and runs regularly. Room was clean and comfortable. I checked in around 1230 pm and had to be up at 0630 for my next flight. The walls are paper thin and my neighbour put their tv on at 0300 and i heard every word. Maybe a sign on Tv's asking people to be respectful of the volume would be helpful. I left a tired, grumpy person.
Stayed 1 night in Mar 2020

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Nite mare holiday
We were stuck between flights frm our holiday due to virus. The only pitfall was that we couldn’t get anything to eat
Stayed 1 night in Mar 2020

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Good location near airport
The hotel met my needs as an overnight stay before my flight but because of the Coronavirus a lot of the service was reduced but a great location ,stayed here before.
Stayed 1 night in Mar 2020

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slighty old style rooms but well maintained. bath tub is a nice feature. No free internet (lobby only)that is annoying
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Rooms are larger than expected..very comfortable... very clean... prompt service...couldn't ask for more
Stayed 1 night in Mar 2020

8/10 Good

Audrey, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's ideal for overnight stays when flights are involved
Stayed 1 night in Mar 2020

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy for airport
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Poor food at bar. No restaurant open. Staff not very helpful glad to leave
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

6/10 Okay

David

Stayed 1 night in Mar 2020

10/10 Excellent

Sweetpea, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were very helpful & friendly, bathroom was clean, tea/coffee available & bed was comfortable. Perfect for an overnight stay before your flight. Took the shuttle bus which picks up right outside the airport & drops you to terminal which cost £4 each.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money hotel near Gatwick Airport
Ideally located for Gatwick airport at a very reasonable room rate. Overnight parking only £7.00. Option of bar snacks or restaurant for evening meal. Shuttle bus to terminals for a nominal fee of £3.00. If you have an early flight and want value for money, this hotel is ideal.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room great price
Typical airport stay .. very friendly staff at reception as well as the restaurant- food was good - hotel rooms / reception and restaurant very clean. I would stay here again
Stayed 1 night in Feb 2020

10/10 Excellent

Ioana, St.Leonards

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely ,very nice hotel easy access to bus and airports
Stayed 1 night in Feb 2020

10/10 Excellent

Nige, Uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stayed there brfore new what to respect
Stayed 1 night in Feb 2020

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, quiet, warm, and lots of hot water. Beer and food typical and good!
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020