Private spa tub

Reviews of Asure Colonial Lodge Motel

3 out of 5
Asure Colonial Lodge Motel
164 Gloucester Street, Hawke's Bay, Napier

Reviews

9.4

Exceptional

Rating 10 - Excellent. 199 out of 288 reviews" "
Rating 8 - Good. 69 out of 288 reviews" "
Rating 6 - Okay. 16 out of 288 reviews" "
Rating 4 - Poor. 2 out of 288 reviews" "
Rating 2 - Terrible. 2 out of 288 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Easy checkin
Stayed 1 night in Feb 2024

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!! The staff was warm n friendly the room was magnificent.
Stayed 1 night in Jan 2024

10/10 Excellent

Kris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly. Tracey in particular was amazing. Kids friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Sina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 5 enjoyed our stay here very much. The unit was so clean and had everything we needed. The kitchen had all the cutlery and dinner ware we needed which was also a plus... Omg! The beds were so comfortable and just right for my back. Hubby totally enjoyed using the easy clean bbq very much(a weber) and hubby even commented saying we needed to buy a weber bbq ourselves. This 2bed room unit was just right for us all and we'll definitely be back again. The heated pool, Spa pool n games room were very clean and a major bonus to our stay and we definitely made the most of it during our stay at Asure Colonial Motel. Thank you so much to the management and staff team for having our rooms cleaned daily and fresh towels were always replaced and also cold milk and coffee and tea were also freely topped up when we were low too. What an awesome cleaning and staff team. Well done to you all and a huge thanks for a memorable stay. The Ah You Family
Stayed 2 nights in Dec 2023

10/10 Excellent

Heather

Stayed 2 nights in Dec 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, very clean, friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, comfortable.
Stayed 19 nights in Nov 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a welcoming entrance.Personal attention by a lovely lady at reception is very pleasing as we don't normally get this nowadays. I particularly like the sparkling white comforter instead of one covered within 2 sheets in other hotels. Nice and bright rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I shared the motel, so I slept on the pull down bed in the lounge which was extremely comfortable as was my daughter 's bed in the bedroom. We were visiting friends in Atawhai Village so it was a very convenient location.
Stayed 1 night in Dec 2023

10/10 Excellent

Guruvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Nov 2023

10/10 Excellent

Eliana

Business traveller, Travelled with partner
Liked: Amenities
Perfect!!
Stayed 2 nights in Nov 2023

10/10 Excellent

James Hoang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place
Very nice and cozy place. Room is exceptional clean and nice. Host is outstanding!
Stayed 1 night in Oct 2023

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best sleep we've had during our NZ holiday so far. The location was quiet, the room large, the bed comfortable, the shower hot, the kitchen fully appointed and the staff friendly.
Stayed 1 night in Sep 2023

8/10 Good

Brian

Stayed 2 nights in Aug 2023

8/10 Good

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, great service, quiet and close to town
Stayed 2 nights in Aug 2023

10/10 Excellent

Coralee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Highly reccomend, had the added bonus of a games room and a spa pool, which is great for families. The place was clean and tidy and the beds were comfortable. Defintely be staying there again
Stayed 1 night in Jul 2023

8/10 Good

Laryssa

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we’ve stayed at this motel. Walking distance to Church Road and Mission wineries and a short drive into Napier. Room was clean, comfortable, quiet and well equipped. All good.
Stayed 2 nights in May 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable, especially the beds. The lovely lady that greeted us was very helpful and cheerful. Location is good for accessing both Napier and Hastings and easy to get to the airport.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great games room and spa for the kids
Stayed 2 nights in Apr 2023

8/10 Good

Ranjay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing very neat clean and tidy environment 👌 staff Tracey very professional supportive helpful and caring.we really liked the way she welcome and greeted us.keep it up. I would like to suggest if there could be another shower and toilet and perhaps the shower which is already there could be put higher for a tall person. Thanks for your wonderful service specially staff Tracey very friendly always smiling when ever 😀 i saw her.we will definitely come again.
Stayed 1 night in Apr 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good friendly staff let me stay a little bit later for check out
Stayed 1 night in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Would be nice to have trim milk available on arrival not just full fat. Spa pool not very hot.Otherwise excellent. Would stay there again happily.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, recommended
Stayed 2 nights in Jan 2023

8/10 Good

Adrian

10/10 Excellent

Varinder

Stayed 2 nights in Jan 2023

10/10 Excellent

Paul

10/10 Excellent

Rebekah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my husband and two daughters and we all loved it. Plenty of space for all of us.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly nice people. Was a bit noisy in the front units as it is next to the road.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, affordable.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, tidy and friendly staff.
Response from Sans on Dec 4, 2022
Hi SandraThank you for taking the time to review your stay with us.We hope to see you again.Merry Christmas & A Happy 2023Warmest RegardsSandra

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the spa pool and the kitchen and sky TV and bed was comfortable and clean. Nice clean bathroom.
Response from Sans on Nov 10, 2022
Hi NicolaWe are happy you had a relaxing time during your stay with us at Asure Colonial Lodge, we hope to see you again.Warmest RegardsSandra

8/10 Good

Tanea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sliding doors that lead to the courtyard.
Stayed 2 nights in Oct 2022
Response from Sans on Oct 30, 2022
Hi TaneaGlad you had a great stay at Asure Colonial Lodge Motel.Hope to see you again.Warmest RegardsSandra

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service
My son enjoyed the games room and we all enjoyed the spa Room was very clean and well appointed.
Stayed 3 nights in Oct 2022
Response from Sans on Oct 21, 2022
Hi DianaWe look forward to seeing you again.Warmest regardsSandra

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Sans on Oct 2, 2022
Hi FrancisThank you for your 5/5 review.We hope to see you again.Kindest RegardsSandra

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now and will stay here again. The rooms are clean and spacious and have everything we need. There is a great entertainment room for the kids and the swimming pool and spa are great. We felt safe to let the kids go and explore and they loved the independence. The staff are so lovely and we highly recommend.
Stayed 2 nights in Aug 2022
Response from Sans on Sep 25, 2022
Hi Jessica,Thank you for taking the time to review your stay with us. We look forward to seeing you again.Kindest RegardsSandra

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Thank you
Stayed 1 night in Sep 2022
Response from Sans on Sep 25, 2022
Hi VeronicaYou are so welcome; we hope to see you again.Kindest RegardsSandra

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for our needs. Unit was immaculate. Office lady was a darling. A full length mirror would have been useful.
Stayed 1 night in Aug 2022
Response from Sans on Aug 24, 2022
Hi DoreenThank you for taking the time to review your stay with us, and thank you for your suggestion too.We look forward to seeing you again.Kindest RegardsSandra

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Service from the reception staff was outstanding. Our unit was beautifully clean and tidy. The weather was cold but we were lovely and warm and with the heat pump and the spa pool was a welcome amenity. We would definitely stay here again 5 stars.
Stayed 2 nights in Jul 2022
Response from Sans on Aug 24, 2022
Hi NatalieThank you for taking the time to review your stay with us.We would love to see you again.Kindest RegardsSandra

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was clean and tidy
Stayed 2 nights in Jun 2022
Response from Sans on Jul 2, 2022
Hi Justine Thank you for taking the time to review your stay with us, we look forward to seeing you again. Kindest Regards Sandra

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made an error when booking and they were so happy to help and made things very easy for me
Stayed 2 nights in Jun 2022
Response from Sans on Jun 24, 2022
Hi Chelsea It was our pleasure to accommodate you. We look forward to seeing you again. Kindest Regards Sandra

10/10 Excellent

kerry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The units are very clean and comfortable,service was more than excellent at a very reasonable price.
Stayed 3 nights in Jun 2022
Response from Sans on Jun 24, 2022
Hi Kerry Thank you for choosing Asure Colonial Lodge, we hope to see you again soon. Kindest Regards Sandra

10/10 Excellent

RA

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Sans on May 25, 2022
Hi RA We hope to see you again soon Kindest Regards Sandra

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome. Cosy room. VERY clean.
Stayed 1 night in May 2022
Response from Sans on May 16, 2022
Hi Toni Thank you for taking the time to review your stay with us, we really appreciate this. Hope to see you again. Kindest Regards Sandra

10/10 Excellent

Hilary

Stayed 3 nights in Apr 2022

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy going staff very helpful
Stayed 4 nights in Apr 2022
Response from Sans on May 6, 2022
Hi Brian We hope to see you again soon. Kindest Regards Sandra

10/10 Excellent

Delwyn

Stayed 1 night in Feb 2022

6/10 Okay

wayne

Business traveller
Liked: Cleanliness
Reception staff should be wearing masks when interacting with guests
Stayed 2 nights in Feb 2022
Response from Sans on Mar 27, 2022
Hi Wayne Thank you for pointing this out, perhaps we should have explained that a couple of our staff memnbers are exempt from wearing mask, we apologize' if this made you uncomfortable as this is never our intention. However, we hope you enjoyed your stay at Colonial Lodge, and we look forward to your next visit. Kindest Regards Sandra

10/10 Excellent

Fiona

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, loved the pool & the spa, staff amazing, highly recommend
Stayed 3 nights in Feb 2022
Response from Sans on Mar 27, 2022
Hi Fiona Thank you for your review of Colonial Lodge, hope to see you soon Regards Sandra