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Reviews of Mansfield House Hotel

4 out of 5
Mansfield House Hotel
Weensland Road, Hawick, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 86 out of 126 reviews" "
Rating 8 - Good. 33 out of 126 reviews" "
Rating 6 - Okay. 6 out of 126 reviews" "
Rating 4 - Poor. 0 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient stay for our purposes
Stayed 1 night in Apr 2024

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
More of a B&B from a different era than a hotel. It’s a nice building & we had a superior room but the modern toilet was on short-flush and took forever to noisily refill. On checkout this was explained away as being an old building..really? Most of the staff were keen to help. Sadly the various policies made us feel like more of an inconvenience than valued guests. Some of the policies are not publicised. For example the ‘hotel’ closes in the afternoon and if you don’t vacate your room by ? time then forget room cleaning or replenished supplies. arrivals after 4pm must inform in advance. Even though the restaurant is open until 11 you must be seated by 8 to select from the whole menu but they would ‘leave the pizza oven on’. I was informed by FB message that this had been their policy for years as if this was relevant and that it would have been stated in the Expedia confirmation which it wasn’t. Tip: quoting non-existent t&cs at a hotel guest who merely wants fed ain’t great hospitality. Arrived at 8.30 and allowed the full menu as if it was a special favour. Food was fine and in large quantities if that is your thing. Nearly £180 per night plus £100 on dinner and a few extras was poor value. Check out is 10.30 (medieval). 12pm check out is extra. Intrigued that the last Expedia review was 7 months ago and most are pre-pandemic. Decor eclectic with the framed mirrors in the restaurant depicting chimpanzees smoking cigars/ playing cards being the pièce de résistance.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

david

Business traveller
Liked: Cleanliness, room comfort
ok hotel with no overnight catering offered
Overall the place we ok for a one night stop over. Main issue was there was no kind of room service menu when we arrived after 9.30pm. With all shops, takeaways and restaurants closed locally at that time there was no way to eat and when a hotel is in a town where there is a lack of facilities its important that they have some kind of offering even if just a simple sandwich
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 2 nights in Jan 2021

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class visit again.
Second time I have stayed at this country house hotel although many years apart. Had reviewed on TA previously and raved about the place. It has changed hands since my last visit but tbh is as good if not better. Spookily got the same room as last time and it is still super. Confy bed, plenty space, nice sofa to sit and watch TV and nice en suite shower. Only very minor complaint is shower is slightly underpowered but pipes are no doubt old and pressure will be limited so can excuse that. This visit was of course during the latest lockdown and service is slightly limited although the restauarnt with full menu is still open for dining until 8pm and you can have a beer or wine. Food and service was first class and great value for money. You can't linger in the bar due to the rules but hey it was a schoolnight so no hardship there. Limited staff working and all were extremely pleasant, helpful and friendly, a credit to the establishment. Great stay once again and still a lovely place to go to. Will be back when the world returns to normal hopefully. Thanks very much.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay at the Mansfield House
An excellent stay. From arrival to departure the Staff were excellent. We had an evening meal, which was outstanding. The food was presented to a very high standard. The Menu on offer is vast to say the least, which made selections difficult, which was a nice problem to have! We had a lovely room which was lovely. It was our first time we have stayed and will definately not be the last. Would highly recommend the Hotel.
Stayed 1 night in Sep 2020

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday night stay
Very welcoming, good room, enjoyable visit
Stayed 1 night in Sep 2020

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Review
Very pleasant hotel - friendly and accommodating staff. Room was a good size and comfortable bed.
Stayed 1 night in Sep 2020

10/10 Excellent

hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Robert

Stayed 1 night in Nov 2019

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice spacious and quiet bedroom. Good food served both dinner and breakfast. Staff very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besutiful place. Everyone is friendly. Enjoyed my stay.
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to break long journey home from the Highlands
Stayed 1 night in Aug 2019

10/10 Excellent

Cynthia

Stayed 2 nights in Jul 2019

8/10 Good

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with attentive, friendly staff. Excellent Italian influenced restaurant. Great location in the Borders, convenient for day trips.
Stayed 6 nights in Jun 2019

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear
Wonderful place to stay. Stunning views, welcoming staff, very comfortable, spacious room.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Scottish holiday
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for 3 nights with our 2 dogs - it's lovely to find an hotel as beautiful as this one that accommodates dogs and doesn't put us in the 'dog' room. Our room was beautiful, in a quiet part of the hotel. The hotel is comfortable and tastefully decorated with many original features. The woods behind the hotel make for a very nice early morning or evening stroll and we were able to walk into the countryside and across the hills straight from the hotel's grounds. We ate in the hotel each night - the first night was a Sunday and the hotel offer soup and sandwiches only, which we knew about in advance so it wasn't a problem. The second 2 nights we ate in the restaurant and the food quality and the service were very good. Overall we were very pleasantly surprised by the overall high quality and would definitely return.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old house with lovely grounds and walks to explore. Close to town centre but tucked away.
Stayed 1 night in May 2019

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed ourstay.
Seeing family and enjoyed our stay, we were upgraded when we got there. The room was lovely with lovely views. And will go back again.
Stayed 3 nights in May 2019

10/10 Excellent

M. M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and efficient. Food was first class. A nice well appointed room.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Robert, Gateshead

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
If you’re staying in room 11 ask to be moved, looked like a travel lodge from the 90’s, nothing like the website. Food was poor, steak had to be sent back. Wouldn’t stay again
Stayed 2 nights in Oct 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel highly recommend
Stayed 1 night in Oct 2018

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures really don't do it justice!
Because we were attending a wedding in the local area didn't get to spend as much time in the hotel as I would have liked. So will deffinetly need to return to put this right! Lovely hotel pictures really don't do it justice! Our room was clean, fresh, with a ridiculously comfortable bed which made getting up for breakfast a real struggle! Well worth a stay beautiful grounds surrounding the hotel too.
Stayed 1 night in Oct 2018

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and extremely friendly
One night stay. Great staff. Building very attractive and well looked after. Food also good.
Stayed 1 night in Sep 2018

10/10 Excellent

John, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, good food, quiet location, and excellent value. Highly recommended!
Stayed 2 nights in Sep 2018

10/10 Excellent

RD, Hitchin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Setting
On arrival we were surprised with an immediate upgrade. Mansfield House is a beautiful building with lovely rooms, a calm atmosphere and friendly, helpful staff. We would definitely stay here again.
Stayed 1 night in Aug 2018

8/10 Good

J, UK

Liked: Staff & service, property conditions & facilities
Characterful hotel
Great food in restaurant, good choice and excellent service.
Stayed 1 night in Aug 2018

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

a, glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made feel welcome
Beautiful hotel great staff . I felt welcome from admission and staff were attentive and pleasant. I will come back.
Stayed 1 night in Aug 2018

10/10 Excellent

Robert, South Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the Borders
Excellent hotel in a great location to explore the borders. Cannot praise the staff, cleanliness and food enough all definitely 5*
Stayed 3 nights in Jul 2018

10/10 Excellent

marie, east lothian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds. Lovely hotel. Friendly attentive staff. Good food.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and fantastic dining
We spent a night here in July. Dined at the restaurant. Was impressed by the way the head waiter was mentoring the junior wait staff. Table settings were immaculate. Food was reasonably priced and most tasty. Surroundings were old school classy. recommended for both the stay and food. BTW breakfast was excellent.
Stayed 1 night in Jul 2018

10/10 Excellent

Ken, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Lovely
Everything about the hotel was lovely from the warm welcome, the comfortable , light and airy bedroom and its facilities to the dining experience in the elegant dining room. Our stay was short but sweet and we will most certainly use the hotel as a base when we are next in the area
Stayed 1 night in Jul 2018

8/10 Good

Ian, Perth, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis of calm in bustling Hawick
Very pleasant stay at this well positioned hotel just out of town. Good facilities and very accommodating staff.
Stayed 2 nights in Jul 2018