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Reviews of Waikoloa Colony Villas

Waikoloa Colony Villas
69-555 Waikoloa Beach Drive, Waikoloa, HI

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 104 reviews" "
Rating 8 - Good. 37 out of 104 reviews" "
Rating 6 - Okay. 10 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 4 out of 104 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Krupa, Easton, PA

Travelled with family, Business traveller
Liked: Cleanliness
Was overall nice stay, but there were cheaper options locally with more space. Ad said they slept 6, was expecting three bedrooms, but they had two bedrooms with a foldable cot in the closet of second bathroom.
Stayed 7 nights in Feb 2020
Response from Jenny on Mar 13, 2020
Aloha, Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We apologize for any misunderstanding regarding the room type that was booked. We do have Two bedroom and Three bedroom units in our rental. We hope that we will be able to host you and your family in the future. When you are ready to return to the Big Island please do call on us directly to assist you. Mahalo nui loa (Thank you very much)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the accommodations were very nice. The upstairs shower was outdated; the floor was discolored and looked dirty. The 2 couches were a bit uncomfortable, but the pillows helped. We had a problem with the toilet downstairs and maintenance was there twice to fix it. We appreciate them taking care of the problem. The ladies at your office were very nice and helpful. Liked the privacy and quiet of the gated community. We enjoyed our stay.
Stayed 13 nights in Feb 2020
Response from jenny on Mar 5, 2020
Aloha, We want to take this moment to thank you for completing this review and to apologize for those items in the unit that did not meet your satisfaction. We welcome more information about your stay so that the items may be addressed with the owner. Thank you for your kind words about the team! They enjoy being recognized for the things that do everyday. We hope that we will be able to host you and your family again in the future! Please do not hesitate to call on us directly to assist you with your future accommodations. Mahalo!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
I would like to begin this review by saying we were very grateful to be in Hawaii and know how lucky we are. This is more of an alert to keep looking before renting this property. We have rented several homes and condos on the big island and this one had quite a few challenges. This is the first rental that had no beach equipment at all, very unusual and inconvenient. The beds were old and lumpy, no pillowcases for the master bed, the air didn’t work and was set at 75 degrees which made for some hot nights, kitchen and the whole house was was poorly stocked. The owners went cheap on everything and it showed! The condo development was quiet and the grounds and pool area were well cared for, the owner of the condo should follow there care. The woman that checked us in was quite nice and explained everything well. All in all, I wouldn’t rent this again for the price knowing there are WAY better options out there.
Stayed 4 nights in Feb 2020
Response from jenny on Feb 21, 2020
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We will research into the history so that we can notify the owner of your advice. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 4 nights in Feb 2020
Response from jenny on Feb 21, 2020
Thank you very much for staying with us and for taking the time to complete this review! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We thought the management was very responsive to our needs. They were polite, positive and helpful when we made requests or had questions. The grounds are lovely and the size of the condo was perfect for a family of 5 (3 teenagers). The pools were also lovely and clean. There were ample lounge chairs for people and the pool area was spacious. Garbage/recycling was nearby. The cons would be the fact that the hot tub was closed the last 2 days of our trip (for tile repair). Our condo unit was quite disappointing. The sofa bed was also very uncomfortable. One of our sons had to sleep on it folded up. The condo was supposed to sleep 6 (two on the sofa bed) but there is no way 2 people could have slept on it. Also, this specific condo lacked many of the basic items (i.e. broom, frying pan, tongs, baking tray, spray cleaner for the counters). The condo we stayed in last year was well stocked, which was why we came back this year. Management said it was up to the owners to stock the basic items. We would not stay in this one again (1703).
Stayed 10 nights in Jan 2020
Response from jenny on Jan 15, 2020
Thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests and it appears that we missed the mark in this instance. Thank you for bringing both the unit and housekeeping concerns to our attention. Please know that we are here to ensure that our guests have a memorable vacation at the resort and to assist in any way we can. We truly value your business and appreciate your honest feedback. Thank you for the kind words about our team. It is important that we share the "aloha" spirit with all of our visiting guests. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create that memorable experience. Mahalo.

6/10 Okay

Verified traveller

Stayed 10 nights in Jan 2020
Response from jenny on Jan 15, 2020
Thank you very much for staying with us and for taking the time to complete this rating! We are always looking for ways to continuously improve our product and our services and guests' feedback is a great way to do this. We hope that we will have another opportunity to host you when you return to the Big Island of Hawaii! Please do call on us directly to personally assist you with your accommodations. Mahalo.

4/10 Poor

Roberta

Travelled with family
Disliked: Staff & service, room comfort
probably wouldn’t stay again
Not so good. The sofa sleeper was in terrible condition. We ended up having to purchase an air mattress in order to sleep. The hotel left a baby crib in our condo by accident. They called about 4 times and emailed at least twice after I had given them permission to go in and retrieve it. I didn t appreciate being bothered that many times on my first day of vacation. And then we actually got locked out at one point. The door code was changed two days before we were due to check out. Lucky for us we returned early that day while the office was still open so they could provide the door code- otherwise I m not sure what would have happened.
Stayed 9 nights in Dec 2019
Response from jenny on Jan 6, 2020
Thank you for taking the time to bring your experience to our attention. We want to apologize again for not meeting your expectations. The miscommunication on the part of the team members will be addressed and the owner will be recommended to change the sofabed. It is unfortunate that the code didn't work a few days before you left. Should this ever happen in the future then a call to our office gets you to the manager who may provide a new code to you including after office hours. We hope that you were still able to enjoy our beautiful Big Island of Hawaii! Warmest wishes! Mahalo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Jenny on Dec 22, 2019
Thank you for taking the time to rate our property! We appreciate it very much and hope that we will have another opportunity to host you and your family in the future! Mahalo!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2019
Response from jenny on Dec 3, 2019
Thank you for taking the time to rate our property. We want to thank you and your family for staying with us while you were here on the Big Island of Hawaii! When your future travel plans include another visit to Hawaii, we hope you will call us and become part of our ‘ohana’ as well. You have our commitment to do everything we can to take the best possible care of you and your family or friends.

10/10 Excellent

MaryGrant, Stansbury pk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely fabulous. I plan to go back in a year
Stayed 6 nights in Oct 2019
Response from jenny on Oct 17, 2019
Aloha, Thank you very much for staying with us! We are so happy that you enjoyed your stay with us! Please call on us directly if there's anything that we can do to make your future stay enjoyable. Mahao!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The condo that we rented was horrible. #802. It was dirty from floor to ceiling. The beds had to have been 10 years old. We disliked it so much that we rented at another property after the first night. Worst experience ever in Hawaii.
Stayed 4 nights in Mar 2019
Response from Jenny on Apr 5, 2019
Aloha, Thank you for taking the time to provide feedback about your stay. It's very important for us to continue to improve our product and services. We hope that you will return in the future so that we can show you that we can do it right.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected extras like the beach chairs, body boards and parasols for the beach made life so much easier. The whole complex was spotless and extremely well maintained. Each area has a security gate entry and it felt very safe.
Stayed 4 nights in Oct 2018
Response from Jenny T on Oct 22, 2018
Aloha, Thank you for taking the time to complete this review of Aston Waikoloa Colony Villas. We are very happy that you enjoyed your stay and the amenities provided with the room. We hope that you will return to the Big Island of Hawaii again in the future and when you do please call on us to help you with your stay arrangements! Mahalo Nui Loa (Thank you very much), Jenny Tolentino Assistant General Manager

8/10 Good

Renee, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
We stayed in unit 2703. The unit was clean. The grounds of the Aston Waikoloa Colony were immaculate. The grass was mowed. The palms were trimmed. There was no trash lying anywhere. We visited both pools. The main pool had a lovely hot tub. The secondary pool, closer to our unit, was very nice. There were shaded areas at both pools so you could get out of the sun if you wanted.
Stayed 8 nights in Nov 2017
Response from Jenny on Nov 30, 2017
I wanted to take a quick minute and thank you for the time you spent in filling out our property survey regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property and service in our quest to provide the best in accommodations for our guests. We are truly sorry your room was not up to your expectations. We will be reporting the information that you have provided to the owner of the unit and asking them to make the required improvements to their room. When you and/or your family and friends are ready to come back and visit us here in Waikoloa, please call my office directly. Please mention this email and we will personally handle your reservation. We are proud of our property and most especially of our staff, our ‘ohana’. I sincerely hope to seeing you again in the near future.

2/10 Terrible

Noe, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, expensive, poor amenities
Opened the door and got a whiff of smoke in a supposedly non smoking room. the original room they booked us in which "sleeps up to 6" only had 2 beds so we had to do a last minute change. They stick you with a $175 cleaning fee when you arrive and a &10.42 per day fee for internet. There were disgustingly dirty bowls in the kitchen, beige carpets with horridly black spots everywhere, lights that didn't work, dirty shower, not enough towels for 6, no complementary shampoo, only 1 roll of toilet paper and if you want your linen or towels changed you have to pay $20 per day extra. The cleaners were constantly in and out of the units garage at 8am every morning omg because apparently that's where they store their cleaning supplies. And all day and night we heard running water in the walls very loud. Not what id expect from a $400+ per night stay. Would not recommend this at all.
Stayed 4 nights in Oct 2017
Response from Jenny on Nov 27, 2017
We wanted to take a quick minute and thank you for the time you spent completing a review regarding your recent visit with us. It is with feedback such as yours that we continue to improve our property in our quest to provide the best in accommodations for our guests. We wanted to personally apologize for your dissatisfaction with our services. This is not how we operate here at Aston Waikoloa Colony Villas and it is embarrassing to read about this lapse in service. We have actually set up a staff meeting to discuss our service levels and bring everyone back to the level they are expected to perform to have happy/satisfied clients all the time, every time. The cleaning fees and amenity fees are listed on the Expedia website and should have been advised by Expedia upon booking your reservation. We hope that will return to the Aston Waikoloa Colony Villas and let us show you that we can do it right. We would like to offer you a complimentary night on a return visit. Please contact us directly to help you make future reservations.

4/10 Poor

ks

Disliked: Cleanliness, property conditions & facilities
Condo Villa good location
The condo is close to attractions, restaurants, nearby a very nice beach. Overall it is good for families. However we had many problems with the one we booked. Like the condo itself and is very quiet on the fairways. The unit itself needs a lot of updates and improvements. The dishwasher did not work- complain and someone showed but did not fix it. We have to hand wash dishes and all cookware every time. It is not a vacation to expect time cleaning dishes every time we make a meal for the family. Spend more time trying to clean manually the last 5 days. Carpet need better cleaning and bathrooms are moldy. There was no cleaning pad and dish soap to do the dishes manually. We have to buy the soap and pad. We call the office and they some soap. It is just annoying when you are on vacation you expect to spend more time on touring the area and enjoying the pool or beaches..I will give a 2star fore this particular unit 802.
Stayed 4 nights in Oct 2017
Response from Dave Schneider on Oct 10, 2017
Aloha KS. Thank you for taking the time to share your review. We are very glad to hear you enjoyed our beautiful property and ideal location. Your honest and valuable feedback regarding the elements of your stay that were less than satisfactory will be shared with our management team to help us continually meet the needs of our guests. It is our hope that we will have another opportunity to welcome you again in the future. Mahalo.

10/10 Excellent

Kathy, Petaluma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waikoloa Colony Villas
Beautiful resort in the Waikoloa Area. Check-in was at different resort, that was very hard to find. We had to call for directions, even using a GPS. Our unit was clean and comfortable, with everything you could possible need for a stay in paradise. The pool area and hot tub were beautiful and clean. There were 4 barbeques and tables adjacent to the pool. Our unit had beach chairs and an umbrella as well as a boogie board to use. This is a great value not having to rent them. There is a shopping center and a wonderful market nearby.
Response from Dave Schneider on Jun 1, 2017
Aloha Kathy! Thank you for your review. We are so glad to hear you enjoyed every aspect of your location, and that our hotel amenities, ideal location, and beautiful nearby beaches were able to enhance the quality of your location. Your feedback regarding BBQ cleaning and check-in improvement will be shared with our management so that we may look into improving our overall guest experience. It would be a pleasure to welcome you again soon! Mahalo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a nicer place than I expected. The pictures online didn't do it justice. Very clean except a couple spots on the carpet (including a iron print on the floor), and a few paint chips on the wall. Otherwise, nice view and good bang for buck.

10/10 Excellent

Catherine, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Piece of Paradise
We stayed for 15 nights and thoroughly enjoyed our stay. The hotel staff was exception in their service and prompt attention to any needs which arose. The grounds were beautiful and very quiet. The location is very close to a variety of services and activities. We will definitely plan to stay here the next time we come to the Big Island.
Response from Dave Schneider on Apr 11, 2017
Aloha Catherine! Thank you for your review. We're so glad you felt at home during your stay and that you appreciated our great location, as well as were well taken care of by our staff. We apologize for the inconvenience you experienced due to our construction, and appreciate your patience while we invest in improving our property. We can't wait to welcome you back to our island haven again! Mahalo.

10/10 Excellent

Judy, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family accommodations in lovely setting
From the warm welcome from Danette at the reception in the Shores to our departure experience, the process was painless. Wonderful accommodations for a family with a fully equipped kitchen where we found everything we could want to prepare meals. Proximity to beach and two lovely pools in gated community with nice walking paths. Loved having coffee in the morning on the lanai and watching the birds forage on the grass and surrounding shrubbery!

10/10 Excellent

Sudipto, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent property.
A very well maintained fabulous property and it exceeded my expectation, highly recommended !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
a nice stay on the big Island
Great location, great sized units and all amenities as required for a very pleasant stay.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Out of the way of places of instrest. Need a car
Hard time checking in after hours Got a parking summons for not parking in right place

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious condo on golf course
Nice view of golf course, well maintained landscaping, and two pools provide nice quiet surroundings. Petroglyph trails, beaches and golf are all very close by. The condo itself is a very spacious two-story, with all bedrooms upstairs. Big kitchen with lots of seating. The beds, linens and all upholstered furnishings are tired, but serviceable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Aston Waikoloa Colony Villas
Our overall experience was very pleasant after a few initial hiccups. We had flown for 11 hrs from Dulles, Virginia, to Atlanta, LA, then Hawaii with 2 children. We arrived at 11:30 pm, picked up our rental car and drove to the hotel. When we got to the hotel it was after hrs and the security gates were shut and needed a code to enter. The flight/ hotel itinerary had the after hrs numbers to call for access albeit it was printed below the address of the hotel were we would be staying. The hotel reception and the hotel accommodation were not on the same property We had not anticipated this or to put it another way, most hotels we have stayed in have their reception and rooms on the same building. We finally called the number on the itinerary, and a very helpful man, gave us the entry code to the reception mailbox, where we were giving further instructions of were the keys to the room were. and all the welcome package. It was now after 12 midnight, tired, exhausted, but happy to start our vacation. Our suite was clean and well air-conditioned. caution. The roads at night are not fully illuminated. However, enjoyed the island, people, and scenery.

10/10 Excellent

Mimi, Seattle, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
This is our second trip back to the Big Island. We loved the Waikoloa Colony Villas the first trip that we made sure we booked again this pat trip. It's like home away from home. The office staff is very accommodating. We had a slight problem with the unit we were first given. The fridge want working right. Danette at the front desk, immediately gave us another unit! We will for sure return here on our next visit with our extended family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief Overnight Stay
The registration clerk was excellent. Extremely nice and helpful. Only stayed overnight late arrival/early morning departure. Didn't make use of any amenities.

8/10 Good

Kahea, Hawaii Island, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful
My initial thought at check in was weird. Check in was at a completely different condo. The upside to that initial experience was unlimited DVD rentals. That was cool. As we drive to the property in which we stayed I was immediately impressed at the cleanliness and decent landscaping of the entire property. When we entered the condo, it was clean and furnished well. The downfall was the outdated television in living room and master bedroom. It was the only reason why I did not rate an excellent across the board. Other than that, there are two pools so it was never crowded. There is a fitness area but we didn't get a chance to check it out. It's quiet and peaceful and a walking distance to kings shops (we always drove cause it can get really hot).

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Pretty Good
Nice amenities but no blanket for couch bed. Room was freezing. Back sliding door was never locked and we didn't find out until the last day.

10/10 Excellent

suchit, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay to check out the Big Island!
First trip to Hawaii, decided to book this condo for our stay and it was everything we could have hoped for and more. It not only served as a great base of operations, but it was very relaxing and allowed us to settle in comfortably every night. We were able to cook gourmet meals and still be able to walk to great shops and restaurants. And it served as a great place to crash at night for all of the day trips we took around the island. Definitely would stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pleased.
Unit 1405 I had to ask to have the floors mopped as they were dirty upon check-in. I also had to ask for many missing kitchen items to be restocked.(kit. towels, hot pads, measuring cups, spoons, mixing bowls, wine glasses, etc. The main TV is very small. The walls and carpet are badly stained. No broom mop or vacuum cleaner was in the unit. The unit is outdated. The management is very good at making excuses but not good at making acceptable reparations. This unit should only be rented at a deep discount. I have stayed at many other condo's on the island. This unit is poorly managed. It is the first unit I have rented on the island that had no welcome basket/note of any sort in 9 years of frequent visits to the Kona / Waikoloa area. (3 -4 times a year. 1-3 weeks at a time.)This is the only unit I have been disappointed with. This was my first and will be my last stay in an Aston managed property.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT for a single person
Beware if you are traveling on your own - this is not a hotel. I booked using some of my Expedia points as it looked like a suite style accommodation on a resort and golf course. I had one night before joining my wife at another location. This is a full on townhouse way too big for one person. And the bad news is you have to pay an additional $95 cleaning fee! Expedia does inform you on the site, but it's not obvious and I missed it. I would never have stayed here if I knew before and won't stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will come back so wonderful
Everything about this villa was great. Would come back staff was so good to us
We love our stay

6/10 Okay

bruce, b

Liked: Staff & service, room comfort
Nice place but needs maint.
Nice location. Stayed there before but in different unit. This unit needs maint. Light bulbs a working shower and working shower door tile cracked eveywhere tile grout dirty in bath Blinds in master missing valance Other wise it was good. I have stayed in a unit in same complex but it was through the owner. Big difference

8/10 Good

Michele, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and nice condo
The staff were welcoming, professional and the most friendly and attentive we've experienced at a condo resort. They quickly responded to any requests, set up an air mattress in our room, and offered many nice touches including chocolates upon arrival and complimentary DVD rentals. The facilities were well attended to, and the care of staff was evident. Our condo was exceptionally clean. The condo was well-equipped, but a bit dated throughout. Perfectly comfortable.

8/10 Good

May traveler

Liked: Cleanliness, staff & service, room comfort
Great Home away from home
We were pleasantly surprised how lovely our condo and resort grounds were. The two-story condo was beautifully decorated and had a full kitchen, huge master bath, washer/dryer, good size bedrooms/living room, and a small patio, and upper bedroom deck near the pool side. It also came with a Playstation and free DVD rentals from the resort office. We found nothing lacking in the kitchen, if you were going to do a fair amount of cooking, like we did. The kitchen appliances included blenders, a rice cooker, coffee maker. toaster and ample dishes/bakeware/pots and skillets. We were surprised to find it equipped with folding beach chairs, beach toys, and an ice chest to use during our stay. A beach and two shopping centers are nearby. If you were going to the Big Island we would highly recommend this place.

10/10 Excellent

Crystal M, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Condo Great Location
We stayed in a beautiful 3 bd condo in the Colony Villas. The location is awesome. You are right across from the HGV Bay Club on Beach Boulevard. Everything is so close in this area. We had a car but the kids rented scooters and could get everywhere they needed to go. The accommodations were very spacious and clean. This is a condo so you do not have some of the luxuries of the hotels; maid service is every other day and linens are changed every 5 days. There is a good supply of kitchen items. You will need to bring everything that you need to cook with ( salt, pepper etc) There are no hourly charges for tennis which was a huge plus for us. They had better tennis courts then the Hilton Waikaloa courts. The pool area was beautiful but small so it could get busy. It is close to A bay which has free parking and a great beach with free lounge chairs if you get their early enough. You are 15min from beach 69( mile marker) and Hapuna beach going away from Kona and 15 min from the state beach between mile marker 87-88 which was our favorite beach. I would stay here again for sure.

8/10 Good

Garry, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bedroom townhouse.
The unit was very clean and well maintained. Location is good and close to everything in the Kona area.

8/10 Good

Kaanapali King

Liked: Cleanliness, staff & service, room comfort
Secluded Family Getawy
Wonderful condominium complex with extremely helpful staff. When there were problems they were quick to address them. As an example, we had a problem with the remote control on one of the television/DVD sets. When they couldn't fix the remote they went out and brought in a new television set. Shopping and restaurants are nearby and if you're a golfer it's paradise.

10/10 Excellent

rhalb, York, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy spacious Condos
We found our stay here very comfortable. The space was large, the rooms fine. The separate bathroom for the kids was great as was the washer dryer. Coffee provided was pretty weak, and some dishwashing soap would have been appreciated. However the kitchen was otherwise well equipped. Small but nice pool. You'll drive to most places from here, but very affordable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Condo!
Very nice Condo in Waikoloa Beach! Only 10 minutes from beautiful Hapuna Beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AloooHa!
Very nice accommodations and location. Great for large groups!

10/10 Excellent

Travel pal

Liked: Cleanliness, staff & service, room comfort
A Great Place for a Family Vacation
We had a three bedroom villa which was beautifully decorated, clean, with a huge kitchen area. The bedrooms were upstairs so the living area downstairs was large. The large living room area had cable TV and a sofa bed. Other amenities included a swimming pool and tennis court. Maid service is every other day. Since this is a condo project and not a "hotel", there are no snack shops, ice machines, or other conveniences. The property is located about 5 minutes from Queen's Market Place in Waikoloa where there is a market, restaurants, shops and a food court. King's has the convenience shop and higher end restaurants and clothing shops. However, both are too far to walk..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation home away from home
The condo was great! Very clean and comfortable. There were enough pans and dishes to eat in when we wanted to. There were also beach chairs, umbrellas, and other accessories to make our vacation easy! The only complaint was low water pressure in the shower if anyone else was using water.

8/10 Good

Elizabella

Liked: Cleanliness, staff & service, room comfort
Lovely honeymoon
We got in late after the reception building was closed for check in but they left our keys to the condo in a lock box outside so it was easy to get in with no hassle. The grounds are perfectly manicured and the community is gated. The condos have everything you need for a great stay! A full kitchen with anything you might need for cooking meals, washer/dryer, beach mats and towels, the king size bed was very comfortable. There is also a DVD rental station in the reception building and you can rent 2 DVD's a night. The only complaint I have about the condo itself is the towels are awful, feels like you're drying off with sandpaper. The pool is gorgeous, it's a saltwater pool, and a huge spa that seats 10 people with great jets. There are also a lot of beautiful birds that are on the property. The condos are a very short drive to Queen's Marketplace (which closes at 11pm) that carries just about anything you might need without having to drive into Kona. Gas is also close by. There is a public beach as well. Really cannot say anything bad about this place besides the towels, our stay was amazing and we'd go back and stay there again for sure!

6/10 Okay

BNg, san jose,ca

Liked: Room comfort
Disliked: Cleanliness, staff & service
ok for family
the place is spacious but need update and more cleaning. They come to pick up the trash and replace your towel everyday but only vacuum when we asked for it. They have rice cooker and cooking utilities as well as ice chest (convenient to have but it was dirty). staff are only there from 8am-6pm. They have a drive way so it was very convenient to load things. If you're looking for convenience, then this place is for you. If you want more update and clean, then you should go somewhere else

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No daily maid service
It is a condo afterall. Service can't be compared to regular hotel services. Maid service happens every other day. Nobody in the front desk after 6pm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condo with tons of space and great location!
We had a great experience at the Waikoloa Colony Villas! It was a great property! We had everything we needed and were close to the pool! The only downside was that we were quite far from the Main pool and lobby, where we had to pick up the newspaper daily.

10/10 Excellent

Cindy Ellen, Acme, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would definitely return!
The condo was very comfortable and up-to-date. The pool was great, the grounds around the condo development were beautiful. This was a really quiet place to relax and we very much enjoyed it. The only thing we could complain about was the cleaning staff sometimes took the pool towels and did not return them, which was remedied immediately with a quick phone call.

10/10 Excellent

Chris, Sacramento, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort condo!
Beautiful condo. Very spacious and modern. Would definitely stay here again.

8/10 Good

Yuri from Taiwan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great house and amenities
Though we arrived late and only spend couple hours at this villa, we enjoyed the atmosphere and facilities very much.