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Reviews of Hotel Sevilla

3.5 out of 5
Hotel Sevilla
Trocadero No 55, Old Havana, Havana, Havana

Reviews

7.0

Good

Rating 10 - Excellent. 124 out of 605 reviews" "
Rating 8 - Good. 228 out of 605 reviews" "
Rating 6 - Okay. 127 out of 605 reviews" "
Rating 4 - Poor. 72 out of 605 reviews" "
Rating 2 - Terrible. 54 out of 605 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

elizabeth

Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel pics on website and hotel sites need to be updated. Its an Old & Dusty hotel, I wouldn't recommend it.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's history and downstairs foyer were the highlights but then it was all downhill
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a great stay - this is the place. Walk to everything. Best restaurants less than 5 min walk. Incredible opera singers on the rooftop restaurant!
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Troy, Melbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel, rooms are a bit dated, but most things in Cuba are. They did charge $5 for a bottle of water which is far too excessive.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby area was nice. Position is good. Service is not. Hotel is very rundown.
Stayed 7 nights in Mar 2020

8/10 Good

Eoin, Cork

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Pool area was a welcome retreat from the heat of the Havana streets.
Stayed 2 nights in Mar 2020

2/10 Terrible

Ugo, Syd

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No wi fi and to be charged is an insult to service
Stayed 1 night in Mar 2020

2/10 Terrible

Magdavelez, Houston , Texas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m requesting my money back , very bad place , employee IN cafeteria drinking alcohol , please ugly And rude employee and place terrible
Stayed 3 nights in Mar 2020

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. I've stayed here a few times. I think the hotel needs to do some renovations.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Old Spanish Colonial Hotel with interesting history that includes links with Grahame Greene and Al Capone.
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor value overall
I traveled with a friend, we paid the exact same price for 4 nights at the hotel Sevilla. I got room 512 and he got room 819. My room was half size his room ! I wonder if they give some customers single room for the price of a double room. Curtains could not move so I woke up with daylight, there was a lezard in the bathroom shower head older who escaped the first time I used the shower. There was a pile of dust under the bed and the floor looked dirty. The staff seems always in a bad mood, I don't recall a single staff member who was nice with me during my stay. Smiling is not part of their job.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area including the snack bar. Loved the lobby! Our room was great except the air conditioning was not cold enough and there was no curtain for the bathroom window. Staff was all great and tha location wonderful! Beautiful old hotel in the heart of Old Havana. Love your Country, love Your people!!!
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our first visit to Havana, we knew hotel options were limited and as seasoned travelers, we were okay with some of the reviews. We made a mistake... do not stay at the Sevilla. Issues: 1. The stay is incredibly rude. One person was friendly and helped us make a reservation, the others all refused to make a simple phone call for us. The bartender would not take money that we just received from the front desk because it has a small tear (the money the hotel just gave us!). 2. I've never seen a hotel room so dirty. The room was full of dust and clear never swept or vacuumed. When we arrived with our 1 year old, he was crawling around and found a q-tip and a pill on the floor (in addition to all the dust and hair everywhere). We had to wear our shoes in the room because our socks were disgusting after 1 hour. 3. The money exchange rate is horrible. 4. The hotel does not help you with taxis and the ones at the front door rip you off. 10-12 CUC for very short rides when all other taxis would be ~5. 5. The staff is lazy - it always feels as though you have to interrupt the staff to ask for anything (directions, money exchange, towels at the pool, etc) and they seem to be upset that you interrupted them even though it's their job. No one was welcoming. Things we liked: The fact that the hotel has a pool (albeit not a great one) and the 9th floor for the sunset is beautiful and the breakfast included had an egg/omelette station.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
is cuba , old hotel , with old features , looks better in pictures , staff not well prepared food so, so ,is cuba they don't have much , city was great , people nice , is interesting
Stayed 2 nights in Feb 2020

4/10 Poor

george

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic, beautiful, but sad and dirty.
This has the potential to be a great and beautiful hotel. It has a pretty lobby, and it's a historic building. But get up close and personal and it is filled with disappointments. The room was very dirty, my coat touched the floor when we first walked in, and it was covered with white dust and lots of hair. Our sink did not drain, and our toilet was uncleaned (remnants of the last guest were still in there). Our two twin beds seemed to be from the 1950's, and only one was actually sleep-able. The whole building smells like mildew and moisture, and smelled like urine near elevators. The hallway roof leaks during rain, and I mean really leaks, like large puddles on the tile floor. It was sad, like most of Havana's buildings. However, for the price we paid it was just a bad deal. There are several luxury hotels in town that were far better and with much better service.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel room was clean and had a nice view, and the exterior and lobby is very beautiful. But for $125 a night, the room I got only had hot water on 2 out of the 6 days that I showered there, the tub was extremely rusted and the bath wall had visible spots of mould. The (not free) wifi was down or so slow that it was unusable for the majority of my stay, and the staff couldn’t seem to fix it. The female staff members were all very kind and friendly, and the male staff members were surprisingly rude and seemed to not know they are in the hospitality industry. The exchange rate for Canadian dollars to CUCs in the lobby was also the worst that I found in the country. My friend who paid about $15 a night to stay in a casa particular down the street had hot water and a bathroom that was not rusty and mouldy, and very friendly hosts. I do not recommend Hotel Sevilla at all.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

hiroo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but classy hotel in a good location
It's a very classic and nice hotel. The property is a bit dated, but at least the lobby and my room was well maintained. The staff, with their towel art and hand-written cards, made it clear that they care.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

6/10 Okay

AS

Travelled with group
Liked: Staff & service
The Hotel is in a great location, the staff are really helpful, polite and friendly. The hotel pool is nice and refreshing and captures sun all day long (which is its biggest selling point ) The hotel bar and lobby has entertainment running constantly which adds a nice vibe. Wifi is accessible in all areas of the hotel. The down side is the rooms are small and smell of damp and mould. The toilet clogged up Overflowed. But hey over all adds to the charm of the experience of Cuba.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Great location in Old Town, Havana. Next to the Museum of the Revolution and a short walk to the Malacon and Capitolo. Lots of good restaurants close by. Excellent live music most evenings in the lobby bar. Nice pool. A highlight was the breakfasts in a beautiful, top floor restaurant with panoramic views. We had a room on the seventh floor with a picturesque view of the Capitolo. The bathrooms needs some upgrading...but the staff do the best they can with what they have. The hotel
Stayed 5 nights in Feb 2020

4/10 Poor

Paul, West Palm

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy dirty. Nothing works including elevator, door locks, tv, lights. Just nasty.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Philippe

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

George

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with good live music nice rooms for the price and a good pool
Stayed 1 night in Feb 2020
Response from HS on Feb 10, 2020
Thank you for your comments, greetings

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Sevilla is a beautiful old building with an excellent bar/lounge off the lobby and a pool out in the back with a bar as well. The complimentary buffet breakfast is excellent with lots to choose from. The staff was very professional and helpful.
Stayed 2 nights in Feb 2020
Response from HS on Feb 10, 2020
Thank you for your comments, greetings

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

2/10 Terrible

DE, London

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel! 2* experience. I’ve travelled the world and stayed in tons of hotels, but I think this experience is the worst by far. The rooms smell badly (I’ve had two rooms here and they both smell the same), the furniture is falling apart, the bathrooms are not cleaned properly (there were a number of long hairs in the tub), breakfast wasn’t that great, some of the staff were lovely but others seemed like they didn’t care... at least the sheets on the bed seemed clean. The ONLY good thing is the music in the lobby downstairs. You don’t need to stay here to enjoy that at least.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Helen, London

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Centrally locates - however it could do with a clean and paint and refurbishment is desperately needed - rooms are shabby with curtains hanging off - bathrooms dirty and rooms smell really damp
Stayed 4 nights in Feb 2020

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was very shabby. Lights didn't work in the room. The mini bar was totally empty. There is a photograph of Al Capone in the lobby and I think that the hotel hasn't been decorated since he left!
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very shabby considering the price. Lights in room not working, mini bar totally empty. Bath chipped. Looks like it has last bern
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Beautiful historic buildings centrally located in the heart of historic Cuba.
Stayed 1 night in Jan 2020
Response from h on Feb 3, 2020
Thanks for your comments

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had an incredible time in Havana and I belive the hotel and its conditions reflected the charm of Havana. The hotel rooms are old and run down just like the city it self. Big rooms with lots of light. Clean sheets, bathroom very old,clean enough but not the best. Restaurant food very good. Breakfast was very good. Lobby cafe was lovely. They have music all day long from different bands and styles. Loved loved the bands. Staff was very lovely. Location is perfect. If you want to experience true havana go there as it is just like the city itself. But if you want good quality rooms find somewhere else as the rooms i would say are not even 2 stars. Overall we loved it here.
Stayed 3 nights in Jan 2020
Response from h on Jan 31, 2020
Thanks for your comments, the hotel greatly appreciates your opinion

8/10 Good

Bruce, Great Britian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history and the old photos around the hotel. also the staff and poolside side bar were excellent. The Music in the Patio bar and roof bar super, I can not find a fault with the hotel.
Stayed 3 nights in Jan 2020
Response from h on Feb 3, 2020
thanks for your comments

8/10 Good

robert

Stayed 1 night in Jan 2020

8/10 Good

ValGonzalea, Glendale, AZ

Liked: Staff & service, amenities, property conditions & facilities
The architecture and ambience was awesome, rooms were large with cold AC, TV and internet access. Breakfast was good and dinner excellent on the 9th floor-La Torre del Oro-spectacular view..Rum and authentic cigars at La Cubana shop in the hotel shopping lobby..
Stayed 6 nights in Jan 2020
Response from h on Feb 3, 2020
Thanks for your comments

8/10 Good

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Please keep expectations lower for Cuba. These are all beautiful hotels no longer in their prime and the same problems exist everywhere. The Sevilla has a lovely lobby and pool area and, if you're lucky enough to book your rooms with breakfast on the 9th floor, that is a plus. The rooms are clean but the blankets smell musty, the bathrooms are as clean as possible given the general deterioration (expect crumbling and some mold). The water is hot, though and the pressure is good. The staff tries hard but there is no real hospitality training in Cuba so be patient. The location is ideal so despite the other minuses, I would book it again.
Stayed 5 nights in Jan 2020
Response from h on Jan 24, 2020
thanks for your comments

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Broken elevators, broken furniture, no turn down service, dirty pool, and staff acted like the SS Gestapo. I was followed in elevators, down hallways, and into my room. 3 different times, i was asked for documentation and if I was staying in hotel.
Stayed 4 nights in Jan 2020