Front of property - evening/night

Reviews of Hôtel Jenny

3 out of 5
Hôtel Jenny
84, rue de Hégenheim, Hagenthal-le-Bas, Haut-Rhin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 206 reviews" "
Rating 8 - Good. 83 out of 206 reviews" "
Rating 6 - Okay. 10 out of 206 reviews" "
Rating 4 - Poor. 4 out of 206 reviews" "
Rating 2 - Terrible. 1 out of 206 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Tazire

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
No 24 hour duty, this place seems strange at night walking, there is literally nothing around the area besides the border which was interesting
Stayed 2 nights in Mar 2024

6/10 Okay

Anthony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Room fine , garden great for the dog , food and wine poor and expensive. Staff helpful and cheerful.
Stayed 1 night in Sep 2023

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing spot near the water. Beautiful trees and grassy area
Stayed 1 night in Jun 2023
Response from Camille on Jul 5, 2023
Good evening,Thank a lot !Best regards,

10/10 Excellent

Søren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice stay, more than expected. Friendly staff, really enjoyed the pool.
Stayed 1 night in Aug 2021
Response from Camille on Aug 30, 2021
Good evening, Thank you for taking the time to leave us this lovely comment, We are delighted to read that you enjoyed your stay very much. We look forward to welcoming you again during your next visit to Alsace, Have a nice and pleasant evening, Regards, Camille

10/10 Excellent

Scotty, Ogden UT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was removed from big city life yet so close to so many places to eat or shop. The entire staff was friendly and went out of their way to ensure an enjoyable stay. The indoor swimming pool, lounge area and breakfast are worth writing home about. We wished we had eaten our evening meal at the hotel restaurant, but instead decided to go into Basel. The menu variety and lower cost at Hotel Jenny made our in town decision regretful. Prior to leaving “Lin” provided us directions on where to park in Basel and suggested places to see which included a small boat ride across the Rhein River for less than $2 a person. Thanks Lin!!! Hotel Jenny is THE PLACE to stay.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Very enjoyable stay. Excellent hotel with great facilities. Good restaurant and easy parking.
Stayed 1 night in Apr 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jenny - Great Stay!
A very nice hotel that is quiet, clean and comfortable. I had dinner at the attached restaurant, and it was quite good, as was the breakfast in the morning. The staff was very accommodating. I will stay here again the next time I am here for business.
Stayed 1 night in Feb 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
A very nice hotel. Clean comfortable beds, big rooms, Lovely swimming pool, steam bath and sauna, all kept very clean and well maintained. Plenty of parking space and nice affordable restaurant as part of the hotel. Lovely breakfast and nice staff. Good value for money. Internet worked ok and shower water pressure was sufficient. Feels like the owners take pride in running a good hotel. 15-20 minutes away from Basel, but enough little shops and other restaurants in the surrounding.
Stayed 5 nights in Nov 2018
Response from monique and team on Dec 14, 2018
Merci Beaucoup for this review ! We wish you a nice and peacefull Christmas.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect peaceful stay
Very pleasant stay. Everything was perfect.
Stayed 1 night in Sep 2018
Response from monique on Oct 3, 2018
Many Thanks It was a pleasure having you with us Kind regards Jenny Team

4/10 Poor

sj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for holiday, not for business travellers
Let down by tragically slow wifi connection - we had a file to send and had to get a cab to the nearest hotel with a good connection - at a cost of 50 Euros. Lovely for a 'get away from it all break' but don't stay for business
Stayed 1 night in Sep 2017

10/10 Excellent

phil, Aasheville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outside town, peaceful, easy to get to town
Great location and beautiful location. Short walk to bus/light rail system to get anywhere you want to go in the Basil area. We loved our stay! Included breakfast was delightful and the restaurant is a great place for an evening meal.

10/10 Excellent

Darlene, Lakewoid, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very serene environment
Very friendly staff. Great food (veal minion was wonderful) small French town!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the countryside, easy parking, super friendly staff

8/10 Good

Gregg, USA

Liked: Cleanliness, staff & service, room comfort
good
Good hotel but very dated, good restaurant, nice garden, pool was OK, staff very friendly and helpful, located in the countryside but close to Basel and the airport.

8/10 Good

Afshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pascal

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Jane, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
The staff were excellent at the Hotel Jenny, we were very impressed. Very friendly and obliging. The hotel is in a quiet neighbourhood but easily accessible from Basel. Good for an overnight stop. The breakfast was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet area for a couple of nights.
The outside appearance is pleasant, the staff were excellent in every respect, the room was fine, the bed comfortable, and we enjoyed our two day stay.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Coulpe, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great stopover for motorcycle tours
Nice and friendly staff. Good restaurant. Great breakfast location overlooking the garden

8/10 Good

Cezar, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, bad neighbourhood difficult and expensive parking conditions

8/10 Good

Erik Hjerpe, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable with Attentive Staff
During a recent family vacation I had adjoining rooms (for two adults and three children) at Hotel Jenny. The hotel was comfortable and clean, the staff were friendly and attentive, and the breakfast was very nice. The location was not ideal for us though. Coming from Germany, due to both defunct border crossings and construction it was not easy to get to. It was also further from Basel airport than I had expected. While Hotel Jenny is in a very nice neighborhood, you pass through some less nice ones to get there from the German side. Overall I would recommend Hotel Jenny though. It was a good value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place for a quiet and peaceful stay
Enjoyed the peace and quiet and easy access to Basel

6/10 Okay

Verified traveller

Liked: Room comfort

8/10 Good

Ernie, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to spend the night.
Comfortable, quiet and within budget. Right in the border with Switzerland.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Oron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This hotel is a gem! It's outside the city, near a cute French village and is surrounded by rolling hills and has a garden and stream out behind the building. The staff was beyond friendly and the breakfast was great. The room was very clean and overlooked the stream. I wish we could have stayed a few days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and friendly service
Extremely pleasant and friendly staff, delightful hotel, spotlessly clean and really go the extra mile. Breakfast was ample and good value and the bus service into town allows access to Basel. Nice local restaurants and a good option on site too. Nice bar and excellent pool. Would definitely return.

8/10 Good

Michael, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Stay
Hotel Jenny is conveniently located outside the busy city of Basel in a quiet residential area that provides a relaxing atmosphere. The receptionist was very warm and friendly and provided us all the details we needed for our stay. There is a sauna and pool and site! The garden view from our clean room was very pleasant and the breakfast selection the next morning was an excellent way to start the day. A few minor things kept us from rating everything a '5'. The bathroom soap crumbled as we unwrapped the package and the shower, while pleasantly warm, never became hot. Also, we ate dinner at the hotel's restaurant but were disappointed in the relatively small amount of food we received for the price we paid. Finally, our end of meal mint was a cough drop! This made us laugh more than anything, but those details kept the wonderful experience from being perfect. All in all, Hotel Jenny is a very enjoyable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, close to Basel
Very friendly owners, great service.

10/10 Excellent

Vagabonds, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and breakfast
Nice little hotel with a wonderful breakfast. It is right across the border with Switzerland and very close to Basel by car or bus. The staff were very helpful and welcoming. A great stay!

8/10 Good

Alexander, Illinoise

Liked: Cleanliness, staff & service, property conditions & facilities
good for overnight stay if you travel by car
Short drive from Basel, quiet rural surrounding, nice small garden, decent restaurant next door, helpful english-speaking staff. Good for visiting Basel, exploring southern Elzas, or just overnight stay on your route.
Response from Koehl on Dec 7, 2013
Dear Guest, Merci Beaucoup for the time you've taken to right a message about our house. All our team thanks you very much. Kind regards Monique

10/10 Excellent

B, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice family run hotel

8/10 Good

alwphan, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay if it's not too hot out!
This was a lovely out-of-the-way place to stay near Basel. The staff were very friendly and the restaurant was excellent. Our only minor quibble was that we stayed on a very hot night, and there was no air conditioning or fan provided, so our sleep was pretty poor as we were just too hot.

10/10 Excellent

C S, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
A very nice stay, we had a garden room that had a great outlook. Dinner was very good, will stay again.
Response from Koehl on Dec 14, 2013
Dear Guest, this last summer we had the pleasure to welcome you in our Hotel near Basel. my collegues and myself would like to thank you for your comment. Merci & A bientôt ! Monique

10/10 Excellent

Renie, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Family Owned Hotel on Basel, Swiss border!
This gem of a family owned hotel is set in verdant, English style gardens with a stream, green lawns and chaise longues for sunbathing, and a year round pool! The birds' singing and the greenery makes it an oasis while traveling. It is a mere 5 minute walk from the tram into Basel, Switzerland! It has none of the 'plastic' qualities of the chain hotels, a great fresh, French breakfast, and an awesome chef for dinner! The owner is a third generation hotelier in the same location and speaks several languages including excellent English.
Response from Monique on Apr 12, 2014
Dear Guest, many thanks for your nice comment ! it was a pleasure to welcome you in our family Hotel near Basel.

10/10 Excellent

Mike & Lisa, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean hotel in quiet location
Very friendly staff, clean hotel in quiet location. Good value. Thank you

10/10 Excellent

kim, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for traveling throughout Europe.
We stayed at Hotel Jenny during spring break in March of 2013. It was conveniently located for our travels throughout Germany, Switzerland and France. Wonderful setting -very serene and quiet. Outstanding service, comfort and breakfast as well. Staff was eager to help when needed. Will stay there again if given the opportunity.

8/10 Good

Barberic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were most helpful in meeting us at the Basel airport and later transferring us to the train station. Wish we'd had more time to stay at the hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in lovely location on outskirts of city
We stayed with our 2 1/2 year old daughter for a short break, the hotel is in the country side which was really lovely. The bus into town was easy and the public transport smooth and quick. The hotel was pleasant, only the food was more fish then anything else. Breakfast ok, not much choice and bread ran out too quick. Staff friendly and very helpful, always making sure their guests are happy and have everything they need. The transport/pick up from airport was good, only the driver, also their cheff, drove a little too fast for our liking. But overall we enjoyed out stay and would go back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cornelia Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer sehr schön. Essen sehr lecker. Aufzug in Reparatur, dafür Minibar kostenlos. Aber, nicht rechtzeitig für das Frühstück vorbereitet: Keine Kaffeetassen und Kaffeelöffel da, Eier Wasser noch eiskalt.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon rapport qualité prix. L’espace bien être est très agréable, ainsi que le petit déjeuner.
Stayed 3 nights in Jan 2024

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uns hat der Pool und die kleine Küche auf dem Familienzimmer sehr gut gefallen. Die Nähe zur Schweiz ermöglicht auch Ausflüge dorthin. Das Personal war sehr freundlich, das Frühstück ansprechend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes Hotel mit extrem zuvorkommendem und freundlichem Service. Auch wenn ich sonst eigentlich keine Bewertungen vornehme… Hier mache ich das gerne. Tip top!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel.
Absolument super. Chambre familiale très grande (nous étions 4). Très propre, moderne, avec chaussons et peignoirs pour tout le monde (chose rare). Petit déjeuner excellent avec produits frais et locaux. Le personnel était adorable et nous a très bien accueillis.
Stayed 1 night in Oct 2023

10/10 Excellent

Annabelle

Stayed 1 night in Oct 2023

10/10 Excellent

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à dire... de négatif
Très beau séjour, Personnel très serviable et accueillant
Stayed 1 night in Oct 2023