Reception

Reviews of Parador Villas Sotomayor

3 out of 5
Parador Villas Sotomayor
7 Puerto Rico 123, Adjuntas

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 335 reviews" "
Rating 8 - Good. 106 out of 335 reviews" "
Rating 6 - Okay. 48 out of 335 reviews" "
Rating 4 - Poor. 19 out of 335 reviews" "
Rating 2 - Terrible. 12 out of 335 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aurelis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz on Mar 26, 2024
Thanks for your feedback your opinion is very important for us.

8/10 Good

Jehu

Liked: Cleanliness
Great place to Rest
Stayed 2 nights in Mar 2024
Response from Luz on Mar 16, 2024
Thanks for your feedback your opinion is very important for us.

4/10 Poor

JOSE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz on Mar 8, 2024
Thanks for your feedback, your opinion is very important.

6/10 Okay

Mirta

Liked: Cleanliness, staff & service, amenities
Areas verdes amplias y bien cuidadas. Escacez de empleados en el restaurante para el desayuno pero el que había fueron muy atentos e hicieron su mejor esfuerzo. Las habitaciones necesitan un poco mas de mantenimiento, mejor limpieza , las losas del baño algunas rotas y otros detalles.
Stayed 3 nights in Feb 2024
Response from Luz on Feb 20, 2024
Muchas gracias por su reseña, su opinion es muy importante para nosotros.

8/10 Good

Angel, Trujillo Alto

Travelled with family, Travelled with group
Needs maintenance overall
Stayed 2 nights in Jan 2024
Response from Luz on Feb 1, 2024
Thanks for your feedback, your opinion is very important for us.

2/10 Terrible

Louise

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was dirty and unkempt, the staff was unhelpful and unapologetic. The room was dirty, the a/c had mold, the paint was peeling off the wall. We had to buy our own toiletries, even the basic ones like hand and body soap. Nothing was done to resolve the matter. We had to leave and they refused to give us a refund. This place is not suitable to host anyone who expects basic cleanliness.
Stayed 3 nights in Jan 2024
Response from Luz on Jan 26, 2024
Thank you very much for your detailed recommendations. We greatly appreciate that you have taken such dedication and have had your time. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.

6/10 Okay

Lynne

Liked: Staff & service, amenities
Disliked: Cleanliness
Our “Villa” was not clean, dead bugs on floors, toilet ring, needs a good deep cleaning. Staff pleasant , surrounding area is beautiful in the mountains. Sunday breakfast was buffet, and not very good. Monday breakfast made to order and good
Stayed 2 nights in Jan 2024
Response from Luz on Jan 23, 2024
Thank you very much for your detailed recommendations. We regret that during your visit several negative factors have been conjugated, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bien comoda
Stayed 2 nights in Jan 2024
Response from Luz on Jan 22, 2024
Muchas gracias por su reseña, esperamos regresen pronto.

10/10 Excellent

YOLANDA

Stayed 2 nights in Dec 2023
Response from Luz on Dec 31, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

Marcelino

Travelled with group
Good place but truly not 5 star… the place is a business operation and it feels like it.. your personal comforts, enjoyment like secondary… I would try another place more friendly next time…
Stayed 2 nights in Nov 2023
Response from Luz on Dec 7, 2023
Thanks for your feedback, your opinion is very important.

10/10 Excellent

Milton

Stayed 3 nights in Oct 2023
Response from Luz on Nov 5, 2023
Thanks for your feedback, you're opinion is very important for us.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
horses ride
Stayed 7 nights in Sep 2023
Response from Luz on Sep 22, 2023
Gracias por su comentario, su opinion es muy importante para nosotros.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Luz on Sep 11, 2023
Thanks for your feedback, your opinion is very important for us!.

6/10 Okay

Evelyn

Stayed 2 nights in Sep 2023
Response from Luz on Oct 2, 2023
Thanks for your feedback, your opinion is very important for us.

6/10 Okay

Herminio

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from L on Sep 8, 2023
Thanks for your feedback your opinion is very important to us.

10/10 Excellent

Edwin

Travelled with family
Liked: Amenities
Humbleness!!!! I loved the the humbleness of ALL THE STAFF!!!! Not one set back during my 9 night stay there!!! EVERYONE was just so humble and it was not an act…. That’s just how Adjúntenos are! My wife and I will DEFINITELY stay there again… we actually can’t wait to go back!!! Thank you Villas for a GREAT experience
Stayed 9 nights in Aug 2023
Response from Luz on Sep 3, 2023
Thanks for your feedback, we really appreciate it. Hope you can come back.

10/10 Excellent

Olga L.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
El parador es espectacular, sus paiajes y todas las area verdes estan bien acondicionadas, tiene una piscina hermosa, al frente tiene un rio espectacular, sus aguas super cristalinas. tiene area de columpios, cancha de baloncesco y voleiball arena, tiene una hermosa terraza pub con vista al rio, paseos a caballos, tienen una mini granja de conejos, nemú, gansos, pony, burro y hasta un venado. Tienen area para acampar espectacular con failidades de baños y duchas limpias. Las villas son sencillas, limpias y prácticas. El restaurante muy bueno y su personal super amable. Y aceptan mascotas y perros de servicio, el ambiente muy apto para ellos. Cosas que pudieran mejorar, iluminacion solar para los caminos o veredas, el mattre del sofa cama, en la villa necesitan cambio urgente no esta apto para utilizarlo. por lo demas, todo espectacular.
Stayed 2 nights in Jul 2023
Response from Luz on Jul 20, 2023
Muchas gracias por su reseña, un honor poder servirles, esperamos regresen pronto.

8/10 Good

Sandra

Stayed 2 nights in Jul 2023
Response from Luz on Jul 28, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

Rafael e.

Stayed 2 nights in Jun 2023
Response from Luz on Jul 24, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

axel E

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Luz on Jun 8, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

Samary

Travelled with partner
Liked: Cleanliness, staff & service
Problem with water in the bathroom.
Stayed 3 nights in May 2023
Response from Luz on May 31, 2023
Thanks for your review, your opinion is very important for us, we will be taking care of the issue that you mention.

4/10 Poor

Stacy

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not hot water. No pressure in sink or shower no service after 8 pm no extra blankets there was A hole underneath the door an bugs an insects kept coming inside
Stayed 3 nights in May 2023
Response from Luz on May 21, 2023
Thanks for your review, your opinion is very important in order to improve our service. We will be taking care of the issues that you mention.

10/10 Excellent

Danielle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property with great customer service! Horseback riding was completely fun for us first timers!
Stayed 2 nights in May 2023
Response from Luz on May 14, 2023
Thanks for your feedback, your opinion is very important for us.

6/10 Okay

Alexandra

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Space around villas. Quiet surroundings. Family oriented
Stayed 2 nights in Apr 2023
Response from Luz on Apr 7, 2023
Thanks for your feedback, your opinion is very important to us.

6/10 Okay

RAFAEL

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Luz on Apr 2, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Luz on Mar 20, 2023
Thanks for your feedback.

10/10 Excellent

Adalberto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I like the staff, the sound of the birds and nature of life, is so quite and cozy staying away from the suburban. I think they need to improve of building recreation area for kids because the one they have are so old tha any kid can’t get heard also I tink the welcome building need some paint
Stayed 2 nights in Mar 2023
Response from Luz on Mar 13, 2023
Thanks for your feedback and your suggestions which are very important for us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Luz on Mar 8, 2023
Muchas gracias por la calificacion otorgada, un honor recibirles. Esperamos regresen pronto

10/10 Excellent

ANGEL

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A relaxing place
Stayed 2 nights in Feb 2023
Response from Luz on Feb 24, 2023
Thanks for your feedback, your opinion is very important for us.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reflexion familiar
excelente lugar para relajarte y pasar en familia. recomendado 100% este lugar esta cerca de muchos lugares turisticos del centro de la isla incluyendo adjuntas. servicio excelente al igual que el clima. todos son muy amables
Stayed 2 nights in Feb 2023
Response from Luz on Feb 19, 2023
Muchas gracias por su reseña y su estadia, un honor servirles.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Luz on Feb 17, 2023
Thanks for your feedback, your opinion es very important for us.

10/10 Excellent

Isis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, peaceful stay, beautiful place full pf nature. Nice and friendly staff .
Stayed 2 nights in Jan 2023
Response from Luz on Feb 1, 2023
Thanks for your feedback, your opinion is very important for us.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Administration can do a little bit more to make stay an amazing one, because the place has the potential for it. Mine was good, overall.
Stayed 3 nights in Jan 2023
Response from Luz on Jan 29, 2023
Thanks for your feedback, your opinion is very important for us, hope you can come back soon.

8/10 Good

Angel

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
The room not was clean
Response from Luz on Jan 9, 2023
Thank you very much for your feedback. We greatly appreciate it. We regret that happen, something that is not frequent in the provision of our services. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 2 nights in Dec 2022
Response from Luz on Jan 1, 2023
Thanks for your feedback, your opinion is very important for us.

10/10 Excellent

Jovany

6/10 Okay

Veronica

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The rooms could be better cleaned. The breakfast was ok but cold, the oatmeal was delicious. I’m absolutely bothered by the animal section. They are in tiny dirty and stinky cages. They look like they are not being taken care of at all !! And the rabbits !!!! They are in the teeniest cages that they can’t even turn around and are all looking like they are in need of medical attention. Extremely sad conditions
Response from Luz on Dec 20, 2022
Thank you very much for your review. We greatly appreciate it. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.

2/10 Terrible

ANTHONY

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is due a face lift and rooms could be cleaner. But the major issue is the inhumane treatment of the animals on the property. Animals in cages they don't fit in. Some were very sick. It was trully heartbreaking.
Response from Luz on Dec 19, 2022
Thank you very much for your review. We greatly appreciate it. We guarantee that we are taking measures and correcting procedures to ensure that failures and deficiencies are not repeated and that they are permanently overcome for the welfare of our guests. Receive our most committed apologies and we reiterate your thanks for the well-intentioned comments. We invite you to give us a visit so you can check the progress made and compensate for the involuntary inconveniences.

10/10 Excellent

JOSE A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was up to and above expectations in every respect. It was our first stay at the Villas but it will not be our last.
Stayed 2 nights in Dec 2022
Response from Luz on Dec 15, 2022
Thanks for your feedback, we really appreciate it.

10/10 Excellent

Damarys

Travelled with partner
Liked: Cleanliness, staff & service
Nice and quiet place. specially if you want pass a relax time with your family
Stayed 2 nights in Dec 2022
Response from Luz on Dec 12, 2022
Thanks for your feedback, we really appreciate it.

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful nature place
Stayed 2 nights in Nov 2022
Response from Luz on Nov 27, 2022
Thanks for your feedback, we really appreciate it.

10/10 Excellent

Natacha, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super accommodating and friendly.
Response from Luz on Nov 1, 2022
Thanks for your feedback, we really appreciate it.

4/10 Poor

Francisco

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs up dated
Stayed 4 nights in Oct 2022
Response from Luz on Oct 30, 2022
Thanks for your review, your opinion is very important for us.

10/10 Excellent

Faustino A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Luz on Oct 25, 2022
Muchas gracias por su evaluacion, un honor poder servirles.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bed small not queen. The village Need upgrade. Ac in horribles conditions.
Stayed 2 nights in Sep 2022
Response from Luz on Sep 13, 2022
Thanks for your feedback, your opinion is very important for us. Our beds are all queen size, we will inspect all our rooms to verify and correct the issues you mention.

10/10 Excellent

Jose

Stayed 2 nights in Aug 2022

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities
😃
Stayed 2 nights in Jul 2022
Response from Luz on Jul 24, 2022
Thanks for your feedback, we really appreciate it.

8/10 Good

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Sonia

Liked: Staff & service
Peaceful
Stayed 4 nights in May 2022
Response from Luz on Jun 12, 2022
Thanks for your review, we really appreciate your feedback.

8/10 Good

MYRTA, Corozal

Travelled with partner
Liked: Staff & service
The lamps in the room were ugly and Luke 100 years ago
Stayed 2 nights in May 2022
Response from Luz on Jun 12, 2022
Thanks for your review, we really appreciate your fedback, we will improve the issues you mention.