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The White Rock Hotel – Avis

3.5 out of 5
The White Rock Hotel
White Rock, Hastings, England

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 49 avis sur 147." "
Note de 8 – Bien, d’après 69 avis sur 147." "
Note de 6 – Acceptable, d’après 23 avis sur 147." "
Note de 4 – Médiocre, d’après 4 avis sur 147." "
Note de 2 – Terrible, d’après 2 avis sur 147." "

8,6/10

Propreté

8,8/10

Service et personnel

7,8/10

Commodités

7,8/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

christine

Points forts : Propreté, service et personnel
Une nuit à Hastings
Petite chambre au dernier étage, vue mer mais pas de clim ni ventilateur Il fait extrêmement chaud déjà au mois de juin, on peut ouvrir les fenêtres mais il faut accepter le bruit de la route ! Literie confortable, grande salle de bain mais pas de wifi par contre bon petit déjeuner pour 6£
Séjour de 1 nuit en juin 2019

6/10 – Acceptable

Elisa, Cahors

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel sympathique dans un hôtel vieillard
Très froid dans la chambre 2 premieres nuits pas de chauffage, changement de draps ni de serviettes pas tous les jours, internet ne marche pas dans la chambre. Hôtel vieillard, ascenceurs vieillard mais personnel très sympathique.
Séjour de 3 nuits en décembre 2018

8/10 – Bien

Edouard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2018

6/10 – Acceptable

Mary

The hotel is in a good location.
Séjour de 2 nuits en décembre 2021

8/10 – Bien

Ricki

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2021

10/10 – Excellent

Karen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice breakfast and bar facilities. Parked on site. Perfect for a show at the theatre next door
Séjour de 1 nuit en décembre 2021

10/10 – Excellent

Susan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great situation near the pier, lovely sea views from the veranda.
Séjour de 2 nuits en novembre 2021

10/10 – Excellent

Martin

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely Seaside Hotel
The room was plush. Admittedly not geared up for heavy tea drinkers but still had all the amenities we could wish for. Dinner menu is a little limited but not expensive. Breakfast was enjoyable even though the beans had been microwaved on the plate. All said and done would happily stay there again.
Séjour de 1 nuit en novembre 2021

10/10 – Excellent

Krishna

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The most comfy bed I’ve had in a hotel in years. Got the room with sea view, lovely view in the morning. Shower pressure was great, clean room and great night of sleep. Lift bit small but not the end of the world.
Séjour de 1 nuit en novembre 2021

10/10 – Excellent

Ivan

Séjour de 1 nuit en novembre 2021

2/10 – Terrible

Nina

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
We were unable to sleep as our bedroom was next door to the loft and we could hear very loudly every time someone used the lift and when the door was open and closed it was a very loud bang snd then children I think of someone was running up and down the corridors do we ended up giving our room key to the cleaner downstairs and leaving at 2am. Very disappointed as it was my partners 40th birthday and we had booked for 2 nights so lost money and I’ve emailed the hotel and no response back
Séjour de 2 nuits en octobre 2021

8/10 – Bien

Helen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice helpful staff in all sections. Bit cramped in upstairs corridors and a more comfy bed would have been nice. They are doing their best in an old building.
Séjour de 1 nuit en octobre 2021

10/10 – Excellent

Eunice

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
Room comfortable. Staff friendly. We'll stay at White Rock Hotel again
Séjour de 1 nuit en octobre 2021

8/10 – Bien

Angela

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good location.Pet friendly.Guest discount for breakfast and room service free of charge.
Séjour de 3 nuits en octobre 2021

8/10 – Bien

Leanne

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Points faibles : Propreté
A good property but needs the floorboards an lift modernizing
Séjour de 4 nuits en octobre 2021

10/10 – Excellent

Ryan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2021

10/10 – Excellent

Derek

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel on the seafront
Lovely old hotel. Staff were really friendly. Room was spotless, beds were really comfortable. Ate breakfast there every morning and plenty to choose from. Would happily stay there again.
Séjour de 4 nuits en septembre 2021

8/10 – Bien

Jane

Séjour de 4 nuits en septembre 2021

6/10 – Acceptable

Vince

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Summer 2021
Great location. Only downfall was the noisy door lift with quest used in going up to their rooms. Lift door could use some re fitting a noise reducing mechanism.
Séjour de 6 nuits en août 2021

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
8 Houses cobbled together - and it shows!
There are 2 lifts. One, which stops at the 2rd floor, from where you have to navigate a labyrinth of very narrow passageways to a very narrow flight of stairs to the 3rd floor. Not good if you have mobility problems. The other lift was described by my 10 year old grandson as a "vertical coffin" which may be a slight exaggeration, but not much. Not good for those suffering from claustrophobia. The décor is somewhat dated and in need of a facelift. The food is adequate and typically English. Would I book in here again. Most likely not.
Séjour de 7 nuits en août 2021

8/10 – Bien

Colin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel and location
Had a good week stay at this hotel. The rooms are a good size, clean and comfortable. We had a premier first floor room which has a great view on the beach and sea with doors that open out - no balcony. The only issue with these rooms is that the outside bar/seating area is just below and the bar stays open till 12pm. So if you are a light and early sleeper, these might not be for you. We only had breakfast which has a selection of hot and cold. This is a dog friendly hotel. During our stay there was a number of owners with dogs which are allowed in the restaurant and bar area. They are also allowed to stay in the rooms, which is not clear from the web site. All in all, a good hotel and location. Every day yor bed is made and towels changed.
Séjour de 7 nuits en juillet 2021

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et commodités.
Good value for money. Great position. All the major areas of use clean and welcoming. Staff very friendly and attentive. Some of the areas of the hotel such as the corridors, stairs and lifts are in need of an update.
Séjour de 4 nuits en juillet 2021

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like that my room was big enough to fit 2 double beds and with space to walk around freely.
Séjour de 2 nuits en juin 2021

8/10 – Bien

Susan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Honest
There should be more choices in evening meals breakfast and lunches were spot on there should be breakfast included with the room
Séjour de 2 nuits en juin 2021

8/10 – Bien

Julija

Points forts : Propreté, confort de la chambre
My honest feedback
Overall the stay was good. There is no air-con in the hotel, so if you have a room with a sea view and when you open the windows it’s very loud. The cleaning ladies were excellent. Hotel’s staff was really good and very helpful. One huge disadvantage - avoid hotel’s restaurant as much as possible. The service (especially if you sit outside) is very very VERY slow. And even if you managed to order your food (asked for sparkling water without ice and tea with slice of lemon) they are going to bring you something completely different - water WITH ice and tea with MILK ahaha
The tiniest corridor I’ve ever seen in hotels
Séjour de 2 nuits en juin 2021

6/10 – Acceptable

Simon

Voyage d’affaires
Points forts : Service et personnel
Noisy. Tired building. Staff were good.
Séjour de 1 nuit en novembre 2020
Ella a répondu le 6 déc. 2020
Hi Simon! Thank you for taking the time to leave a review, all feedback is really appreciated. We hope to see you again soon. Best wishes, The White Rock Hotel Team

8/10 – Bien

Jan

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 3 nuits en octobre 2020
Ella a répondu le 6 déc. 2020
Thankyou for your review! Best wishes, The White Rock Hotel Team

8/10 – Bien

Steven

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I am not a smoker but if you wanted to smoke you had to leave the hotel and walk the street. There was outside seating maybe they could cordon a small part off for smokers
Séjour de 2 nuits en octobre 2020
Ella a répondu le 6 déc. 2020
Hi Steven. Firstly I would like to thank you for taking the time to leave us feedback. You are correct, our whole hotel is non-smoking, including the steps and terrace outside. At the moment this is the policy we are planning to keep, but your comments are appreciated and heard. We look forward to potentially seeing you again sometime! Best wishes, The White Rock Hotel Team

8/10 – Bien

Will

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2020
Ella a répondu le 6 déc. 2020
Thank you for the review Will! Best wishes, The White Rock Hotel Team

10/10 – Excellent

michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel
We had a huge room with a sea view and overlooking the pier. The room looked newly refurbished and was very comfortable with a king sized bed and a sofa. Overall a very pleasant experience in this hotel. We were also able to park in the small hotel car park at the rear of the building. Would definitely stay here again.
Séjour de 1 nuit en octobre 2020
Ella a répondu le 6 déc. 2020
Hi Michael! We are so pleased to hear that you enjoyed your stay! The view really is a huge asset to us. We hope to have you stay another time soon! Best wishes, The White Rock Hotel Team

6/10 – Acceptable

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel, commodités
Very friendly reception. Room had a clean bed, but a damp wall and had a 1.5 in gap at the bottom of the door!
Séjour de 2 nuits en octobre 2020
Ella a répondu le 6 déc. 2020
Hello! We are sorry to hear your experience wasn't as good as it could have been. Please do contact us if you wish to discuss this further. Best wishes and hope to see you again, The White Rock Hotel Team

10/10 – Excellent

Valerie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxing ,comfortable stay
If you want happy and relaxing stay ,helpful staff then stay here its comfortable and friendly, Room was very clean full of quirkiness , we had sea view room which is a must , ideal if you want to go and out , we also had light bite to eat ,dinner and breakfast in the hotel , which suited my husband and i ,but there are plenty options on the table for you to make your own choices thank you to all the staff.
Séjour de 1 nuit en octobre 2020
Ella a répondu le 9 oct. 2020
Hi Valerie, We are so glad to hear that you and your husband enjoyed your stay with us. Thank you for taking the time to leave us review. We look forward to perhaps seeing you again soon. Best wishes, The White Rock Hotel Team

10/10 – Excellent

Laura, Bedfordshire

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
We were lucky enough to visit Ths White Rock Hotel during the september heatwave, so we made full use of the sun terrace which has a beautiful view of the seafront and the pier. The sun terrace served a fantastic selection of breakfasts with fantastic service. This was a perfect spot for both afternoon and evening drinks. The room was perfect being clean, teas and coffees restocked everyday, the bed was amazingly cosy and the hotel was very welcoming of our furry family member, who also received a water bowl on each arrival to the sun terrace. The location of the hotel is perfect and only being a 20minute walk from old town as well as the crazy golf which i highly recommend! The car park at the back of the hotel only has a 15 car capacity so you have to time getting a space very well. Out of the whole week we only had to find somewhere else to park 2 days. Overall a fantastic stay and highly recommend, we will definitely be back!
Séjour de 7 nuits en septembre 2020
Ella a répondu le 7 oct. 2020
Hi Laura! We are so glad to see you enjoyed your stay! We consider ourselves so luck to have the terrace at the front, as it is such a lovely spot. We look forward to seeing you and your furry friend again soon, Best wishes, The White Rock Hotel Team

10/10 – Excellent

Mathew

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Long weekend in Hastings
Had a great long weekend away in Hastings from Friday 25th - Monday 28th September. We were meant to be going to Lanzarote but were unable to due to the current conditions but Hastings was definitely a great substitute! The hotel was lovely and the staff showed exceptional customer service throughout our stay. The restaurant serves a great breakfast to keep you going until lunchtime and the evening meal menu is good too. I'd thoroughly reccomend this hotel to anyone looking to stay in Hastings.
Séjour de 3 nuits en septembre 2020
Ella a répondu le 30 sept. 2020
Hi Mathew, We are so glad to hear you enjoyed your stay! Thank you for taking the time to leave a review. We hope to see you again soon! Best wishes, The White Rock Hotel Team

8/10 – Bien

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Long weekend by the sea
Séjour de 3 nuits en septembre 2020
Ella a répondu le 30 sept. 2020
Thank you for taking the time to leave a review! We are glad to see you enjoyed yourself. Best wishes, The White Rock Hotel Team

8/10 – Bien

Robin, St Albans

Voyage de couple
Points forts : Propreté, service et personnel
COVID measures seamed good with sanitiser every ware, masks being worn and routes marked out fo on floor
Séjour de 2 nuits en septembre 2020
Ella a répondu le 17 sept. 2020
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay. We look forward to seeing you again soon. Best wishes, The White Rock Hotel

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Room was how it showed on the picture the shower pressure was awful an the breakfast made me sick shame as the staff are lovely an the place is clean but not worth the 189 we paid to stay
Séjour de 2 nuits en septembre 2020
Ella a répondu le 10 sept. 2020
Could you contact us to discuss this? This is the first time we have been made aware of this. Best wishes, The White Rock Hotel Team

10/10 – Excellent

Voyageur vérifié

Séjour de 4 nuits en août 2020
Ella a répondu le 12 sept. 2020
Thank you for taking the time to leave uss a review. Best wishes, The White Rock Hotel

8/10 – Bien

Dianne, Wotton-under-Edge

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly, helpful staff and a great location. We used the onsite car park and didn't need to use the car for the three days we were in Hastings. Breakfast was cooked to order and good quality at a very reasonable price. The shower was good, the temperature and water pressure fine. I would stay in here again.
Séjour de 3 nuits en septembre 2020
Ella a répondu le 5 sept. 2020
We are delighted to hear you enjoyed your stay! We look forward to having you stay soon. Best wishes, The White Rock Hotel Team.

10/10 – Excellent

Heather

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2020
Ella a répondu le 5 sept. 2020
Thank you for your feedback. Best wishes, The White Rock Hotel Team

10/10 – Excellent

Michael, London

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location, very good breakfast served to our room
Séjour de 2 nuits en juillet 2020
Ella a répondu le 5 sept. 2020
We are so glad you enjoyed your stay with us! Thank you for taking the time to send us your feedback! Best wishes, The White Rock Hotel Team

10/10 – Excellent

Jerry

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Clean, comfortable and convenient
This was a short visit during the pandemic so some restrictions were in place, especially to ensure health and safety. Nevertheless, all staff and management appeared determined to ensure we had a pleasant stay and were very successful in this endeavour. Highly recommended.
Séjour de 2 nuits en juillet 2020
Ella a répondu le 5 sept. 2020
Thank you so much for the feedback. We are very pleased that you enjoyed your sty with us despite the restrictions we have in place. We look forward to having you stay with us again! Best wishes, The White Rock Hotel Team

8/10 – Bien

Aimee, Kent

Voyage de couple
Points forts : Propreté, service et personnel
Hotel was in anice area. Customer service was good and bar staff lovely. Room service very nice and quick.
Séjour de 2 nuits en juillet 2020
Ella a répondu le 5 sept. 2020
Thank you for your feedback! We are delighted to hear you enjoyed your stay and hope that you will be coming back soon! Best wishes, The White Rock Hotel Team

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Liked seafront view. Staff helpful and friendly. Very small lift’claustrophobic.
Séjour de 1 nuit en février 2020

8/10 – Bien

Julie

Voyage en groupe
Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 2 nuits en février 2020

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté
The location next to the theatre was convenient for the purpose of our visit. Check in was not very well organised, only one person on reception who also had to take guests to their rooms, this must have been as exhausting for the receptionist as it was frustrating for the guests. The room, which faced the seafront, had inefficient double glazing which meant the room was both noisy and cold - the bathroom was freezing cold! The beautiful light fitting jangled every time the guests moved in the room upstairs. Dinner in the restaurant was quick and reasonably priced for a tasty meal but our order for room service breakfast was misplaced and we had to re-request in the morning. Check out was very quick and efficient.
Séjour de 1 nuit en février 2020

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté
Great location on sea front and right next to theatre
Séjour de 1 nuit en février 2020

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en janvier 2020

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2020

8/10 – Bien

Darrell

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Overall very good
Little hotel very friendly service front of house was brilliant, bed soft and pillows great. I have a slight moan which was when the staff clean and clear other rooms the following morning they make alot of noise from the cleaning trolleys. This is because its a tiny walkway between each room and the walls in the room are thin. Other than that we had a lovely stay.
Séjour de 1 nuit en décembre 2019