Standard Double Room, 2 Double Beds, Non Smoking
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Reviews of Economy Inn

2.5 out of 5
Economy Inn
490 Main Street, East Hartford, CT

Reviews

5.4
Rating 10 - Excellent. 51 out of 372 reviews" "
Rating 8 - Good. 64 out of 372 reviews" "
Rating 6 - Okay. 85 out of 372 reviews" "
Rating 4 - Poor. 63 out of 372 reviews" "
Rating 2 - Terrible. 109 out of 372 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derick, New Haven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Thirsa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Nov 2023

8/10 Good

Derick, New Haven

Stayed 1 night in Oct 2023

8/10 Good

Roberto

.
Stayed 2 nights in Oct 2023

6/10 Okay

Robert

A place to stay when traveling
We were in town a couple of days and attend the USA p/Germany soccer game. It was close to the stadium, which is what we wanted. I noticed most of the people that stayed there arrived late and left early, so it’s a place to sleep when you’re traveling. There’s a couple of excellent restaurants on the street which is a plus. It is what it is, a place to stay when traveling. No complaints
Stayed 2 nights in Oct 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Decent place, clean and well kept. Great location.
Stayed 1 night in Oct 2023

2/10 Terrible

Andreas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Unsafe area! Felt like in Breaking Bad there
Stayed 2 nights in Oct 2023

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was in a bad neighborhood, grocery carts in the parking lot with trash in them. We did not check-in or stay there at all. Lwft area and found another place to stay. Very dissatisfied with how the prpoerty was represented online.
Stayed 1 night in Oct 2023

8/10 Good

Austin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

lakeysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Darrius

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Marques

Stayed 3 nights in Oct 2023

2/10 Terrible

Evan

Stayed 2 nights in Oct 2023

10/10 Excellent

Antoinette

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value clean and safe
Great value. Safe, clean and comfy. As you should expect, this is a budget motel. Its not luxurious or updated. But for a place to sleep, its a great value. Called ahead to confirm late checkin and was not a problem. All ready when i arrived.
Stayed 1 night in Oct 2023

2/10 Terrible

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay 👍
Our room was clean and the bed was comfy. The room was big enough for me, my two kids, and husband. (King non-smoking) I would stay the night again. I looked through a bunch of hotel reviews before booking this place. A lot of other hotels had bad reviews but this hotel had good reviews. It did not disappoint.
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thanks and glad you enjoyed! Please a good Google review too :). Thanks and have a marvelous day!

8/10 Good

Ines

Stayed 1 night in Sep 2023

8/10 Good

Nicole

Stayed 1 night in Sep 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Stepheny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
NOT the greatest not even a little bit
The fridge was disgusting. I booked a room with 2 beds for my 17yr old son and I but only got 1 bed to share, uncomfortable, VERY! There was only 1 wash cloth, I asked house keeping for another, they said they didn’t have. Went and asked the front desk, he said another would be provided, didn’t get it so we had to choose who took a shower. Coffee was in the reception area, outside!!
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Sorry we ran short on your room type! The fridge pictures show rust, looks like we need to fix that. Thanks for letting us know and have a great day!

8/10 Good

Katy

Stayed 1 night in Sep 2023

2/10 Terrible

Courtney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was warned immediately upon walking in from another customer not to go here. Staff enter your room when you arent there, and steal money, personal items, ect. Service is terrible. Did not check in today just from the fighting alone when I walked through the door.
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
This is factually incorrect. Thanks and have a great day!

6/10 Okay

jennifer

Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thanks!

6/10 Okay

Luis

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thanks!

10/10 Excellent

Diana

Liked: Staff & service
The price was very cheap. I had to book this room last minute and late at night because my transportation had been cancelled and I needed a place to stay overnight. The room was clean. The bed was clean. The bathroom door would not close all the way. The shower did not look clean. And a ceiling tile in the bathroom was misplaced.
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Glad you liked it!

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location to find. Staff attentive and helpful
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thank you and have a great day!

4/10 Poor

Ramon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room didn't look as advertised
Stayed 1 night in Sep 2023
Response from Manager on Oct 2, 2023
Thanks and hope you stay again! Photos are current and of the rooms! Thank you and have a great day!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Oct 2, 2023
Thanks and hope you stay again! Have a great day!

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, amenities
Not good
Stayed 1 night in Aug 2023
Response from Management on Aug 5, 2023
We strive to offer good value and hopefully we did. Sorry your stay was not perfect.

10/10 Excellent

Ayanna

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Management. on Aug 5, 2023
Thank you for 5 out of 5! Stay again, new Wi-Fi coming!

2/10 Terrible

Seberina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all the rooms are very small the window blinds in the bathroom or damaged one of the lamps in my room did not work but I am bored with filthy and the actual are you did not even work for my husband wasn’t able to iron his shirt. The phones didn’t work so we can call the front desk. And to make matters worse the lampshade next to the bed had cobwebs all over it, like it hasn’t been clean in years. The mattress was dirty, and they covered it up with thick white covering the room stinks so bad is if someone is smoking cigarettes in there, I would not recommend anyone staying here.
Stayed 1 night in Jul 2023
Response from Management on Aug 5, 2023
We strive to offer good value and hopefully we did. Sorry your stay was not perfect.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay!
It was moldy smelling, the floor was un even and felt like it was going to collapse. The stairs to the 2nd floor were dangerous and felt like they were going to collapse. One room had water damaged ceilings. There is no light switch for the lights. They have no tub in the bathroom, just a shower stall. There is not even a clock in the room. There were bugs in the bed. The non smoking room smelled like smoke. The Internet was really bad. I would avoid this place at all costs in the future. It was not worth the money I saved.
Stayed 2 nights in Jul 2023
Response from Management on Aug 5, 2023
We strive to offer good value and hopefully we did. Sorry your stay was not perfect.

6/10 Okay

Godwin, Kumasi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean rooms and bed. But room smell like tobacco and could hear the neighbors. 6/10 for me.
Stayed 1 night in Jul 2023
Response from Management on Aug 5, 2023
Glad you liked our clean rooms. Please try us again.

2/10 Terrible

Theresa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Aug 5, 2023
Thank you

2/10 Terrible

Gregory

Stayed 1 night in Jul 2023

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged twice for a stay that wasnt even worth the correct price they should have charged me. Expedia charged me an unauthorized amount...
Stayed 1 night in Jul 2023
Response from Management on Aug 5, 2023
Please contact expedia. You may book direct next time.

10/10 Excellent

Lance

Liked: Staff & service, room comfort
Their service is great. Hotel is pretty good value. Near restaurant and high way. Will stay again in the future.
Stayed 4 nights in Jul 2023
Response from Manager on Jul 18, 2023
Happy to hear you enjoyed our property and location. Come again!

6/10 Okay

Kristen

Business traveller
Liked: Staff & service
The property was as nice as it could have been! Good for a cheap place to stay in the area. My tv and the WiFi were spotty.
Stayed 4 nights in Jul 2023
Response from Manager on Jul 18, 2023
Glad you enjoyed your stay! We are upgrading our Wifi and will have better experience soon!

8/10 Good

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Glad you found our hotel great!

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean place
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Thank you for find our property very clean! Come again!

2/10 Terrible

Crystal

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhelpful, rude never again.
Response from Manager on Jul 18, 2023
Thank you for staying. We are here to provide economy lodging with a clean and comfortable room at a good value.

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Jun 2023
Response from Manager on Jul 18, 2023
Sorry you didn't find our hotel enjoyable as most of our guests do.

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was somewhat on the bad side.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 13, 2023
We think it’s on the good side with great value, clean rooms, fast Wi-Fi.

8/10 Good

douglas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean & easy
Very simple no frills motel. Our room was clean with plenty of towels. Neighborhood seems a little transitional but we weren’t spending much time at the motel. Great place to stay for concerts. Great deal for the price.
Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Thanks for staying and glad you enjoyed our hotel for the concert.

6/10 Okay

Marcia

Just okay
The stay was okay. It was just a room though. The pictures online were deceiving as the neighborhood was in an industrial and depressed area.
Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Thanks for staying. We are an economy property providing a clean and basic room at a good value. Our photos are of our guest rooms as they are.

8/10 Good

Scott

Business traveller, Travelled with partner
Liked: Staff & service
Not the best neighborhood but room was clean and nice enough.
Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Glad you found our hotel clean.

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Thanks and glad you enjoyed!

2/10 Terrible

Brendan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager. on May 23, 2023
Upgraded and early check in.

6/10 Okay

Gonzalo

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on May 23, 2023
Thank you for your review and staying with us.