Lobby

Reviews of DoubleTree by Hilton Hotel Bristol, Connecticut

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 907 reviews" "
Rating 8 - Good. 226 out of 907 reviews" "
Rating 6 - Okay. 57 out of 907 reviews" "
Rating 4 - Poor. 29 out of 907 reviews" "
Rating 2 - Terrible. 26 out of 907 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Travelled with partner
Terrible customer service at front desk
Stayed 2 nights in Mar 2024

4/10 Poor

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Computers were down when we checked in. Desk clerk was very rude and wouldn’t let us go to our room until she finally gave in after I asked again. Didn’t offer anything as a courtesy and when another employee suggested they give us a card to get into the room she said that was only for emergencies and that it wasn’t that important to accommodate us or the others waiting.
Stayed 1 night in Mar 2024

10/10 Excellent

Louie Jean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check in, very pleasant staff, tasty cookies
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Restaurant staff not so much felt they keep staring out of back and pointing a lot very odd.
Stayed 1 night in Mar 2024

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janelle

Great
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

mark, Hollis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and amazing. Awesome pool and great restaurant and pub on site. Good price also
Stayed 1 night in Feb 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great time will be back!!!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Would have been nice to have microwave in rooms. They were available if you called and asked for one but how Long would that have taken. Only negative
Stayed 1 night in Feb 2024

10/10 Excellent

tamiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and quiet for a date night!!
Stayed 1 night in Feb 2024

10/10 Excellent

Valerie

Liked: Amenities
Breakfast was great & Kevin was Amazing with his services
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony, prospect

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like that they cut down on ppl bringing extras to swim
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer, Winona Lake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel for a work trip. Always a great choice!
Stayed 1 night in Jan 2024

4/10 Poor

Chastity

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
As I said before customer service was not very friendly at all. Manager Debbie K. was Very rude. Windows didnt open. Heat ticking ALL Night. I ? Bedbugs for valid reasons..Sad & Digested I paid so much just to see my😞
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 21, 2024
I am sorry that the HVAC unit was noisy and disrupted your sleep. I have spoken to the front desk agents that were on staff during your stay and they say there was no mention of bed bugs from you but as we do take these complaints very seriously, housekeeping and maintenance have both inspected the room and found no evidence of bed bugs. The front desk supervisor was spoken to regarding the situation and we have addressed how the situation could have been handled differently but it is my understanding you used profanity with her which is not acceptable in any situation. Again, I do apologize that the HVAC system disrupted your sleep, and we did try to address that issue with you on property, but you denied every attempt for us to do so.

2/10 Terrible

Chastity

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was chewed up gum in the sheets and one of the beds. Only offer was to change sheets . Manager manager Debbie Kerrson was Very rude. The heating unit kept ticking is all night long. I barely slept.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 21, 2024
I am so sorry that was your experience with our hotel. I have spoken with the front desk agents and it is my understanding that we offered to move your room so you would not be inconvenienced by the noise and you declined that offer. There was no chewed gum on the sheets when housekeeping inspected the room on either of the beds and that was not a complaint that was brought to the attention of the front desk. I am sorry that the noise of the HVAC unit affected your sleep. The unit has since been repaired by maintenance.

10/10 Excellent

Georgianna

Liked: Cleanliness, amenities, property conditions & facilities

4/10 Poor

Lauralynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problems with the hotel. Expedia on the other had caused me to almost lose my job! I had to pay the hotel and you because my flight was cancelled and the people at Expedia were rude and refused to help me.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
I would have really liked a microwave in the room especially arriving so late, and the bathroom could have been a little cleaner with more towels/wash cloths but very nice stay
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 21, 2024
I am sorry this was your experience with us. Please know that microwaves are available upon request and no matter the time, we will be happy to provide you with one. Thank you for your feed back.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property.. staff was friendly. room was immaculate. Food at dining area was very good.. coffee in downstairs area was also very good(Starbucks) .we wanted to use the pool but we ran out of time(only here 1 night) I am very picky and found place very good. I would recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Very quiet :)
Stayed 1 night in Nov 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet. The service was great. The cookies were a delicious surprise :)
Stayed 1 night in Nov 2023

6/10 Okay

Alain

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place!!
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Travelled with family
The property is average, it's not a high end hotel. It's in an industrial area and there aren't many things around. You have to drive a ways away to enjoy the city.
Stayed 2 nights in Oct 2023

6/10 Okay

Angela

Liked: Cleanliness
Clean but noisy - needs better lighting
Just okay- room was clean but noisy- doors are so heavy that people slam them all night. Bed was big and clean but not that comfortable. Bad lighting- bathroom was so bright it burned your eyes and the room was pitch black- need to add some soft lighting in some areas or just in the shower area so you can get around during the night. Breakfast was good- friendly staff.
Stayed 2 nights in Oct 2023

2/10 Terrible

JOSE

Stayed 1 night in Oct 2023

6/10 Okay

Gerardo Augusto

Good
Stayed 3 nights in Oct 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Sep 2023

4/10 Poor

Louis

Travelled with partner
Liked: Amenities, property conditions & facilities
Shower didn’t work - couldn’t adjust water at sink to get cold water - not able to keep water in sink for shaving-
Stayed 1 night in Sep 2023

10/10 Excellent

Esiquio

Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great place
Stayed 1 night in Sep 2023

2/10 Terrible

Christopher

Stayed 1 night in Aug 2023

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional during my stay. The restaraunt on property was great. The only issue is the layout with the parking lot and front entrance not being close. I give this 5 star even during a power outage!
Stayed 1 night in Aug 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kezia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The sheets on my bed had some stains up there
Stayed 4 nights in Aug 2023

8/10 Good

Jonathan

Stayed 2 nights in Aug 2023

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and pleasant staff
Stayed 2 nights in Jul 2023

10/10 Excellent

Fabiola

Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight get away.
We were able to check in early, as requested. The room was clean, housekeeper in hall was very friendly. My only complaint was that breakfast wasn't included. They did have breakfast in one of their restaurants, but had to pay for it.
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Room was good. Hotel is about 3 to 5 mins away (driving) from a lot of shopping areas and food.
Stayed 3 nights in Jul 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Stayed 2 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Cookies 🍪
Stayed 2 nights in Jul 2023

10/10 Excellent

Trisha

Stayed 2 nights in Jul 2023

2/10 Terrible

phillip

My room smelled like a wet dog for two days I called front desk they stated they would send someone but of course nobody came. I paid over $500 for my room NOT to be cleaned at all! Still smelling foul! Not good Hilton!
Stayed 2 nights in Jul 2023