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The property and the area is fine, but the front desk staff needs training, specially as how to greet customer, with smile and and try to help answering questions. I didn’t see that at all from the lady who checked me in.
Addis
Stayed 1 night in Mar 2024
Response from Angel on Mar 28, 2024
We appreciate your feedback it is very important to us. We will address this issue with the staff and we do apologize. Our goal is for the staff to display excellent customer service.
Thank you so much for taking the time to leave such a glowing review of our hotel! We are thrilled to hear that you had a fantastic experience during your stay with us.We truly appreciate your support and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.
Some aspects of the property could be updated, but overall I had a good stay.
A-Yemisi
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 23, 2024
Thank you for being our valued guest and posting your remarks online. We apologize if your room did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.
Perfect spot for a quick morning takeoff from BDL.
Bill
Stayed 1 night in Feb 2024
Response from Robert Smith on Mar 27, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
The room was fairly clean yet when I asked for linen for the second bed( non on it) I was denied both nights! The worst hotel stay of my life! Thank Jerome, manager, to respond to me, ever!
Very convenient quiet clean and relaxing. Would stay again
Verified traveller
Stayed 1 night in Oct 2023
4/10 Poor
Peter
Travelled with partner
Oct 9, 2023
Liked: Cleanliness, staff & service
Room very poor design, A/c did not work properly. No breakfast. Overpriced.
Peter
Stayed 2 nights in Oct 2023
8/10 Good
Laura
Travelled with family
Oct 8, 2023
Liked: Cleanliness, staff & service
The room itself was nice with the full kitchen, but the bathroom looked old and never updated, grout was not looking good. Also the walk in closet did not have a light. It would have been nice. Front desk staff was very good.
Everyone is so friendly. The room was great. The only thing is I wish they had different pillows. Down pillows are horrible. The other is they need to have bigger tvs in the rooms. Overall we will be staying there again.
Nicole
Stayed 1 night in Aug 2023
8/10 Good
Lynn, Oliver
Aug 30, 2023
Honestly this was a nice hotel. The staff were very nice and accommodating. I was prepared to go 5 stars but the next morning when I checked my card there were unbelievable charges. The hotel room and a $40 hold for incidentals was ok. But there were 2 other $100 holds and another $40. They cleared them right away but had I used my debit card I would have been in trouble. No explanation why it happened.
The hotel was convenient to the airport. Shuttle service and ability to leave the car were plusses. Room could have been cleaner. The ice maker made noises all night. Staff was helpful and friendly
We had wonderful time, convenient amenities, helpful staff, will book here again for sure.
Radwan
Stayed 3 nights in Jun 2023
2/10 Terrible
Xiong
Travelled with partner
Jul 4, 2023
Disliked: Staff & service
Long line when checking in. They have two people and one was busy to check something for the people ahead of us. It took a long time before the 2nd person started to take people in the line. Someone kept trying to open our door at midnight which was really scary. Turned out it was because hotel receptionist thought our room was empty and re-assigned it to someone else. They didn't even have an apologize. Ridiculous!!!!