Indoor pool

Reviews of Candlewood Suites Windsor Locks Bradley Arpt, an IHG Hotel

2.5 out of 5
Candlewood Suites Windsor Locks Bradley Arpt, an IHG Hotel
149 Ella Grasso Turnpike, Windsor Locks, CT

Reviews

8.0

Very good

Rating 10 - Excellent. 234 out of 523 reviews" "
Rating 8 - Good. 155 out of 523 reviews" "
Rating 6 - Okay. 63 out of 523 reviews" "
Rating 4 - Poor. 41 out of 523 reviews" "
Rating 2 - Terrible. 30 out of 523 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Addis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property and the area is fine, but the front desk staff needs training, specially as how to greet customer, with smile and and try to help answering questions. I didn’t see that at all from the lady who checked me in.
Stayed 1 night in Mar 2024
Response from Angel on Mar 28, 2024
We appreciate your feedback it is very important to us. We will address this issue with the staff and we do apologize. Our goal is for the staff to display excellent customer service.

10/10 Excellent

analia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 27, 2024
On behalf of the entire hotel team, I want to thank you for sharing your positive experience.

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 24, 2024
Thank you for staying with us! Your feedback is greatly appreciated.

6/10 Okay

Alejandro

Business traveller
Sat
Stayed 7 nights in Mar 2024
Response from Robert Smith on Mar 21, 2024
Thank you for your review

10/10 Excellent

Stephanie, Pittsfield

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very friendly.
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 23, 2024
Thank you so much for taking the time to leave such a glowing review of our hotel! We are thrilled to hear that you had a fantastic experience during your stay with us.We truly appreciate your support and your recommendation. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Laura, Wilbraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 21, 2024
Thank you for your review

10/10 Excellent

A-Yemisi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Some aspects of the property could be updated, but overall I had a good stay.
Stayed 1 night in Mar 2024
Response from Robert Smith on Mar 23, 2024
Thank you for being our valued guest and posting your remarks online. We apologize if your room did not meet up to your expectations. Thank you again for bringing this to our attention, and we would love the opportunity to host you again on your next visit to the area.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for a quick morning takeoff from BDL.
Stayed 1 night in Feb 2024
Response from Robert Smith on Mar 27, 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Kyle

Stayed 1 night in Jan 2024

10/10 Excellent

Bruce Alva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent stay. Staff and facilities outstanding.
Stayed 4 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

wei

Stayed 1 night in Oct 2023

2/10 Terrible

Brandie

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was fairly clean yet when I asked for linen for the second bed( non on it) I was denied both nights! The worst hotel stay of my life! Thank Jerome, manager, to respond to me, ever!
Stayed 2 nights in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Thuy

Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. It was clean, modern and spacious. I would recommend
Stayed 3 nights in Nov 2023

2/10 Terrible

salvatore

Travelled with partner
Person at the desk was unprofessional terrible and not helpful
Stayed 1 night in Nov 2023

2/10 Terrible

Denise

Disliked: Staff & service, amenities, property conditions & facilities
no shuttle service to airport as advertised
Stayed 1 night in Nov 2023

8/10 Good

Jeanne, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable stay and friendly staff
Stayed 1 night in Oct 2023

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay before an early flight.
Stayed 1 night in Oct 2023

6/10 Okay

Ji Hoon

Business traveller
Stayed 1 night in Oct 2023

6/10 Okay

Grace

Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient quiet clean and relaxing. Would stay again
Stayed 1 night in Oct 2023

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Room very poor design, A/c did not work properly. No breakfast. Overpriced.
Stayed 2 nights in Oct 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service
The room itself was nice with the full kitchen, but the bathroom looked old and never updated, grout was not looking good. Also the walk in closet did not have a light. It would have been nice. Front desk staff was very good.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Beth

A
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and quiet stay. The smell in the hotel was very pleasant
Stayed 3 nights in Sep 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone is so friendly. The room was great. The only thing is I wish they had different pillows. Down pillows are horrible. The other is they need to have bigger tvs in the rooms. Overall we will be staying there again.
Stayed 1 night in Aug 2023

8/10 Good

Lynn, Oliver

Honestly this was a nice hotel. The staff were very nice and accommodating. I was prepared to go 5 stars but the next morning when I checked my card there were unbelievable charges. The hotel room and a $40 hold for incidentals was ok. But there were 2 other $100 holds and another $40. They cleared them right away but had I used my debit card I would have been in trouble. No explanation why it happened.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
The hotel was convenient to the airport. Shuttle service and ability to leave the car were plusses. Room could have been cleaner. The ice maker made noises all night. Staff was helpful and friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hartford Stay
Efficient and friendly staff.
Stayed 1 night in Jul 2023

8/10 Good

Sheri

Liked: Staff & service, property conditions & facilities, room comfort
Friendly, helpful staff, comfortable bed, room smelled strongly of cigarette smoke
Stayed 1 night in Jul 2023

8/10 Good

Christopher, Huntington Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Good value
Stayed 2 nights in Jul 2023

8/10 Good

Patricia

Stayed 1 night in Jul 2023

10/10 Excellent

Diane

Stayed 1 night in Jul 2023

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location for airport convenience
Was there for evening before 6am flight. Extremely airport friendly. Shuttle bus driver was there to drive only us at 4.30. Couldn’t have been hapier
Stayed 1 night in Jul 2023

6/10 Okay

Kathryn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
One tiny step above a Red Roof Inn, but for a lot more money.
Stayed 1 night in Jul 2023

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds were uncomfortable
Stayed 3 nights in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice that they provide shuttle to & from BDL
Stayed 1 night in Jul 2023

10/10 Excellent

Radwan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful time, convenient amenities, helpful staff, will book here again for sure.
Stayed 3 nights in Jun 2023

2/10 Terrible

Xiong

Travelled with partner
Disliked: Staff & service
Long line when checking in. They have two people and one was busy to check something for the people ahead of us. It took a long time before the 2nd person started to take people in the line. Someone kept trying to open our door at midnight which was really scary. Turned out it was because hotel receptionist thought our room was empty and re-assigned it to someone else. They didn't even have an apologize. Ridiculous!!!!
Stayed 1 night in Jun 2023