Title: Massanuttens Shenandoah Villas by Tripforth - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Massanuttens Shenandoah Villas by Tripforth Aparthotel with free parking, near Massanutten Water Park ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/ac22e2e6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/783e3b65.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Condo, 2 Bedrooms | Private kitchen](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/1325a401.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/c89b560a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/73b47a57.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Travelers find natural beauty at Massanuttens Shenandoah Villas by Tripforth in the Shenandoah Valley. The upscale aparthotel offers pools, a gym, a playground with an arcade/game room, multilingual staff, and free WiFi for guests of all ages. 7.6 Good ## Popular amenities - Pool - 24/7 front desk - Gym - Fireplace - Outdoor space - Kitchen ## Room options ### Check availability for these dates Tonight [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 3 - Nov. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=43548428&PinnedHotelID=43548428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/d405d542.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room, 1 Bedroom ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/d405d542.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Condo, 3 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating - 3 bedrooms - Sleeps 10 - 2 Queen Beds, 2 Twin Beds and 2 Double Sofa Beds ![Exterior](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/73b47a57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Condo, 2 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating - 2 bedrooms - Sleeps 8 - 2 Double Beds and 2 Double Sofa Beds ![Exterior](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/73b47a57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Condo, 2 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating - 2 bedrooms - Sleeps 6 - 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed ![Condo, 2 Bedrooms](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/d1bd9eaa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Condo, 2 Bedrooms ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating Kitchen - 2 bedrooms - Sleeps 10 - 3 Queen Beds and 2 Double Sofa Beds ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548428/b7db7389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Condo, 1 Bedroom ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Heating - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHarrisonburg-Hotels-Massanuttens-Shenandoah-Villas-By-Tripforth.h43548428.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHarrisonburg-Hotels-Massanuttens-Shenandoah-Villas-By-Tripforth.h43548428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.40659%2C-78.71616&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7CrXQVabBP_7qeDoqCEtLPr3pYA=) 1822 Resort Drive, McGaheysville, VA, 22840 #### What's nearby - Massanutten Water Park - 4 min drive - 2.1 km - Masanutten Ski Resort - 5 min drive - 4.5 km - Shenandoah National Park - 18 min drive - 19.3 km - James Madison University - 20 min drive - 22.0 km - Harrisonburg Farmers Market - 22 min drive - 24.0 km #### Getting around - Weyers Cave, VA (SHD-Shenandoah Valley Regional) - 29 min drive #### Restaurants - ‪Ciro's Italian Eatery - ‬8 min drive - ‪Elkton Brewing Company - ‬10 min drive - ‪Virginia BBQ & Pizza Company - ‬1 min walk - ‪Lisa’s Hometown Grill - ‬9 min drive - ‪Hank's Smokehouse - Southern Grillery - ‬5 min drive ## About this property ### Massanuttens Shenandoah Villas by Tripforth Aparthotel with free parking, near Massanutten Water Park This smoke-free aparthotel features an indoor pool, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, an arcade/game room, and a picnic area. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Added amenities include a dining area, a sitting area, and a refrigerator. Massanuttens Shenandoah Villas by Tripforth offers 9 accommodations with fireplaces. These individually decorated and furnished accommodations have separate sitting areas. Guests can surf the web using the complimentary wireless Internet access. Accommodations at this 4-star aparthotel have kitchens with refrigerators and separate dining areas. An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![2 indoor pools, seasonal outdoor pool, sun loungers, lifeguards on site](https://images.trvl-media.com/lodging/78000000/77070000/77066200/77066188/9efaf70c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Massanutten Resort McGaheysville - Pool - Hot tub - Spa - Pet-friendly 8.0 Very good 1,068 reviews CA $126 CA $173 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=77066188&PinnedHotelID=77066188&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/45000000/44130000/44126600/44126555/4b16b40a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Massanutten Resort by Tripforth McGaheysville - Pool - Parking included - Free WiFi - Spa 7.8 Good 158 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=44126555&PinnedHotelID=44126555&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, 1 Bedroom | Exterior](https://images.trvl-media.com/lodging/44000000/43550000/43548500/43548458/cdea434b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Massanutten's Woodstone Meadows by Tripforth McGaheysville - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 218 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=43548458&PinnedHotelID=43548458&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool](https://images.trvl-media.com/lodging/44000000/43590000/43583000/43582998/0fc3b312.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mountainside Villas at Massanutten by Tripforth McGaheysville - Pool - Washer - Parking included - Free WiFi 9.0 Wonderful 332 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=43582998&PinnedHotelID=43582998&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/108000000/107130000/107128800/107128765/48c43e4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shenandoah Villas One Bedroom Condo Mc Gaheysville - Pool - Kitchen - Outdoor space - Parking available 8.8 Excellent 10 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=107128765&PinnedHotelID=107128765&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/62000000/61530000/61523700/61523678/dd43a26e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Summit at Massanutten Resort by Tripforth McGaheysville - Pool - Parking included - Free WiFi - Gym 9.0 Wonderful 66 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=61523678&PinnedHotelID=61523678&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/108000000/107130000/107128800/107128762/dfe6df38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shenandoah Villas Two Bedroom Condo Mc Gaheysville - Pool - Kitchen - Outdoor space - Parking available 5.8 6 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=107128762&PinnedHotelID=107128762&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/107000000/106700000/106692500/106692454/cb34950e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mountain Views, Resort Access, Full Kitchen! McGaheysville - Pool - Kitchen - Washer - Dryer 9.4 Exceptional 3 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=106692454&PinnedHotelID=106692454&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/1000000/30000/26000/25934/a4d9cc1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Clarion Pointe Harrisonburg Harrisonburg - Pool - Breakfast included - Pet-friendly - Parking included 8.4 Very good 1,185 reviews CA $122 CA $137 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=25934&PinnedHotelID=25934&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/106000000/105370000/105367900/105367820/a91ec0a9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mountainside Villas 2 Bedroom Townhome McGaheysville - Pool - Kitchen - Washer - Gym 7.6 Good 5 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=105367820&PinnedHotelID=105367820&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Ski - Close to skiing ### Pool/Spa - Indoor pool - Outdoor pool ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Family friendly - Playground ### Kitchen - Refrigerator ### Bedrooms - Bedsheets provided ### Bathroom - Towels provided ### Living spaces - Fireplace - Separate dining area - Separate sitting area ### Outdoor areas - Picnic area ### Comfort - Heating ### Pets - No pets allowed ### Suitability/Accessibility - No elevator - Smoking not allowed ### Services and conveniences - 24-hour front desk - Multilingual staff ### Things to do - Arcade/game room - Billiards/pool table - Gym - Fishing nearby - Horseback riding nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 9 units - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 5:00 PM; Check-in end time: 10:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before 10:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 100.00 per stay We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention This property does not have elevators ### Property is also known as Massanutten's Shenandoah Villas by Tripforth Massanuttens Shenandoah Villas by Tripforth Aparthotel Massanuttens Shenandoah Villas by Tripforth McGaheysville ## Frequently asked questions ### Does Massanuttens Shenandoah Villas by Tripforth have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### Is Massanuttens Shenandoah Villas by Tripforth pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Massanuttens Shenandoah Villas by Tripforth? > Self parking is free at this property. ### What time is check-in at Massanuttens Shenandoah Villas by Tripforth? > Check-in start time: 5:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Massanuttens Shenandoah Villas by Tripforth? > Check-out is at 10:00 AM. ### Where is Massanuttens Shenandoah Villas by Tripforth located? > Situated in McGaheysville, this aparthotel is within 3 mi (5 km) of Massanutten Water Park, George Washington National Forest, and Masanutten Ski Resort. MPOA Go-Kart Track is 2.6 mi (4.2 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Massanuttens Shenandoah Villas by Tripforth Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 51 8 - Good 48 6 - Okay 21 4 - Poor 10 2 - Terrible 14 ### 8.2/10 Cleanliness ### 8.0/10 Staff & service ### 7.6/10 Amenities ### 7.2/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 8/10 Good #### Mikkiya Aug 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The rooms are attached and I could hear the people next doors kids all night long, I jad to eventually contact the front desk ##### Mikkiya Stayed 3 nights in Aug 2025 ### 8/10 Good #### Jesus May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Good experience overall. The mobile app needs some work and I’d would like to see some better transportation options ##### Jesus Stayed 2 nights in May 2025 ### 8/10 Good #### Scott Dec 8, 2024 Liked: Cleanliness, room comfort, communication Went to a resort during “off season” less stuff to do. ##### Scott Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Christine Jan 5, 2025 Liked: Cleanliness, room comfort, communication #### Comfortable and Generous We were housed in a different property from the original booking. We enjoyed our stay at Innsbruck Summit Properties. You should advertise more of this condo property, its located on the hillside and view is amazing. My family and I will definitely come back here. ![](https://a.travel-assets.com/ugc/hotel-reviews/43CA58DD147A6E38165F4CE3BC15513D967D39BE1736080782974.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christine Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Maritza Nov 25, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a nice view ##### Maritza Stayed 2 nights in Nov 2023 ### 8/10 Good #### Glynis Jan 24, 2025 Liked: Cleanliness, room comfort, communication #### Villa at Massanutten Everything worked well in the villa we stayed in. Some minor improvements would be coat hangers on the wall and door mats to clean snowy boots on. The pillows werent that comfortable, bring your own. Great space for a small family. Lots of deer hanging around, beautiful views. ![](https://a.travel-assets.com/ugc/hotel-reviews/F3E42B172B873B478B7E3F501750DF5AD53238541737724681413.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4C6CACA2E57C1EF3718D1B8A6AC480846BA704831737724680131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7C403EFEC9279E6E540456B22EA9A20E42DD61471737724681198.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2834C05B05D3E413B20D16525C034217A49C24341737724679704.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Glynis Stayed 2 nights in Jan 2025 ### 8/10 Good #### Tracy Jan 4, 2025 Liked: Cleanliness, communication The property itself was fine. The tv would not work and it took 3 calls to maintenance. Once they got it on, it kept skipping and freezing every 10-15 seconds for the remainder of the visit. So trying to relax was immensely frustrating, especially with 3 kids wanting to chill and watch tv. ##### Tracy Stayed 2 nights in Jan 2025 ### 8/10 Good #### Amanda Sep 8, 2024 Liked: Cleanliness, communication Disliked: Amenities We arrive checked in and went back to the room to unload. Room had a funny smell and very outdated look like it was from the 80s. Very big and spacious. Came back to the room after dinner started unpacking then started to see baby German roaches and they was everywhere. I went to the front desk the staff and manager was very nice about it and moved us to another loaction no questions asked. The next place we got was very nice and updated. Very pleased with how they handled the situation. ##### Amanda Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Ashlee Mar 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Upon arriving I was given the key to a room and once I got there which was 2 miles up the mountain. The keys didn't work. I went back down the mountain 2 miles and was given another key, so I went back up the mountain 2 miles and once inside there was a room full of other people's belongings. I exited the room immediately. Went back down the mountain 2 miles and was given the right key went back up the mountain 2 miles. We also left our pizza on the counter that night and by morning. black ants were everywhere. We had a wonderful time at the water park and the staff did do their best to fix all the issues we had ##### Ashlee Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Linda Oct 9, 2023 Liked: Cleanliness, amenities, communication Disliked: Property conditions & facilities Overall stay was good and we'd go back to another property type. The Shenandoah Villa unit we stayed in had a broken gas fireplace (which they fixed an hour before checkout). The large whirlpool tub was a disappointment. A centipede came out when the jets were started and after running it, there was foul smell that rendered the tub unusable. The smell was so bad! ##### Linda Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Ana Sep 16, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication The condo we rented was in a delapidated building with creaky almost rotten floor boards in the entrance… multiple level building no ADA entrance. When we finally made it into the room we immediately noticed it was roach infested. Roaches everywhere!!!! It was a nightmare. We checked out soon after and all they said was sorry. They tried accommodating but you can pretty much assume that if one unit is infested so is the entire building!! Oh and not to mention they tried selling us a tour to buy time shares. Will never set foot in this place. Dont be fooled by the ratings. ##### Ana Stayed 2 nights in Sep 2024 ### 2/10 Terrible #### Jerrod Sep 7, 2024 Disliked: Cleanliness, room comfort, communication #### Mass-a-nutten but terrible! My family and I drove 13 hours from Florida. We thought Massanutten would be a nice place for our family. We were traveling with 5 kids. Four of the kids are 9 and under. Hotels.com stated that the water park was included. When we arrived we were basically called liars by the manager, Tyler Texeire, and he claimed they have no control over what hotels.com advertises. He had zero customer service skills. He kept saying he would help us out but had no intention of helping in any way. When we reached our “villa”, we were assaulted with a smell like the rooms hadn’t been opened in years. We then found a broken lock, broken drawers, disgusting looking towels, and mold in the air vent. We immediately looked for new accommodations elsewhere and left. Do yourself a favor and DON’T stay here. Just gross and the management is rude. Even the waitress and a restaurant down the street said the place had gone downhill! ![](https://a.travel-assets.com/ugc/hotel-reviews/8E79BB55A5A3A2EC405F15C29974525FB30EA1931725732587464.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1901F4024EBEA8D48C0C0BFC19382A5396D3F67E1725732587328.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30AC1F6C0AD2AA0DD3ABD0AEB00ED245AB7A270F1725732587444.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/73912EFDED96FBCE0036F8D91BD8705EB5CAD5901725732586717.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jerrod Stayed 3 nights in Aug 2024 ### 4/10 Poor #### Kristy Jul 14, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Amenities, communication We booked a couple nights here because we saw the picture of the pool and we thought it would be a great spot for our family. The pool pictured is not a pool as labeled. It is a water park that costs $55 per person. We got a call and they asked us to come on a time share tour. I was told it would last two hours and we would receive breakfast and 4 water park tickets. The “tour” started at 8am and we did not get out of there until 12:30pm. 4.5 hours later. We saw a unit but that was it. When we got back to our room 2.5 hours after checkout we were locked out of our room. We drove 10 minutes each way back to the front desk to get our keys reactivated only to still be locked out of our room. We had to call security to help us get our stuff out of the room. By this time it was 2 pm. The kids only had a couple hours to play in the water park before we had to leave. If you love time shares and pools that close at 7 pm (it reads 10pm on this site) then this is your place. ##### Kristy Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Delores Sep 29, 2025 Liked: Communication Disliked: Property conditions & facilities Beds were awful. Mattresses worn out. Was not told we had multiple sets of steps to navigate with luggage to reach our unit. This should have been disclosed as several in party have hard time with this ##### Delores Stayed 2 nights in Sep 2025 ### 8/10 Good #### MICHELLE Jul 21, 2025 Liked: Cleanliness, property conditions & facilities, communication It was nice. ##### MICHELLE Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jessica Jun 30, 2025 Liked: Property conditions & facilities, communication Great stay..bathrooms needed to be cleaned ##### Jessica Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### lourdes May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great customer services and cabin allot of space nice and clean. ##### lourdes Stayed 3 nights in May 2025 ### 10/10 Excellent #### Doriana May 22, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Everything was wonderful I loved the place I had 2 decks and 2 bedrooms a jacuzzi tub parking right out front Beautiful scenery ##### Doriana Stayed 2 nights in May 2025 ### 10/10 Excellent #### Lamont Apr 18, 2025 Liked: Cleanliness, property conditions & facilities, communication Overall great trip ##### Lamont Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### kitomila Apr 14, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication My son and I really enjoyed our stay! ##### kitomila Stayed 2 nights in Apr 2025 ### 8/10 Good #### Elizabeth Nov 21, 2024 Liked: Cleanliness, property conditions & facilities, communication The unit is in need of an update. The unit itself was difficult to find. Need better signage. If stairs is a problem this is not the unit for you ##### Elizabeth Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Melissa Oct 3, 2024 Liked: Communication Disliked: Amenities I was very disappointed in the suite. Everything was so old and out dated. AC units were so loud as were the bathroom fans. The suite we got was not what was shown on Hitels. Com when I booked. TV’s are super small. Was not what I expected. ##### Melissa Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Chris Sep 10, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice and perfect getaway ##### Chris Stayed 2 nights in Sep 2024 ### 8/10 Good #### David Sep 7, 2024 Liked: Communication People on the resort were outstanding!!! It’s isolated, so bring everything you need (except one roll of toilet paper). Be prepared to drive 30 minutes to get everything else you need. A couple little markets on the resort have some basics with “healthy markups.” The condo I had was lacking - poor lighting throughout, peculiar long narrow bathroom (rooms for water heater and the such in entrance, light switch across the room (not at entrance) made night time tough, small shower with cheap shower head, plastic curtain), lousy TV. ##### David Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### ebony Aug 11, 2024 Liked: Cleanliness, amenities, communication Great stay room different from what was expected ##### ebony Stayed 3 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Edmonton](https://www.expedia.ca/Edmonton-Hotels-Cheap-Hotels.0-0-d180002-tCheapHotels.Travel-Guide-Filter-Hotels) > > [RumFish Beach at TradeWinds](https://www.expedia.ca/St-Petersburg-Clearwater-Hotels-RumFish-Beach-Resort-By-TradeWinds.h8544.Hotel-Information) > > [Hotels in Paris](https://www.expedia.ca/Paris-Hotels.d179898.Travel-Guide-Hotels) > > [Cheap Hotels in Jasper](https://www.expedia.ca/Jasper-Hotels-Cheap-Hotels.0-0-d10578-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Cheap Hotels in Downtown Toronto](https://www.expedia.ca/Downtown-Toronto-Toronto-Hotels-Cheap-Hotels.0-n6057934-0-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Mexico](https://www.expedia.ca/Destinations-In-Mexico.d117.Hotel-Destinations) > > [Hilton Vacation Club The Historic Powhatan Williamsburg](https://www.expedia.ca/Williamsburg-Hotels-The-Historic-Powhatan-Resort-By-Diamond-Resorts.h864071.Hotel-Information) > > [Cedar Point's Castaway Bay](https://www.expedia.ca/Sandusky-Hotels-Cedar-Points-Castaway-Bay.h23527.Hotel-Information) > > [Hilton Vacation Club Greensprings Williamsburg](https://www.expedia.ca/Williamsburg-Hotels-Greensprings-Vacation-Resort.h863025.Hotel-Information) > > [Mountain Lake Lodge](https://www.expedia.ca/Blacksburg-Hotels-Mountain-Lake-Lodge.h12055.Hotel-Information) > > [Hotel Riu Palace Aruba - All Inclusive](https://www.expedia.ca/Noord-Hotels-Riu-Palace-Aruba-All-Inclusive.h454078.Hotel-Information) > > [Hotels in Mountain View](https://www.expedia.ca/Mountain-View-Hotels.d9030.Travel-Guide-Hotels) > > [Sandos Finisterra All Inclusive](https://www.expedia.ca/Los-Cabos-Hotels-Sandos-Finisterra-All-Inclusive.h534791.Hotel-Information) > > [Howard Johnson by Wyndham Toronto Downtown West](https://www.expedia.ca/Toronto-Hotels-Howard-Johnson-By-Wyndham-Toronto-Downtown-West.h535406.Hotel-Information) ### Flights > [Flights from Calgary (YYC) to Québec City (YQB)](https://www.expedia.ca/lp/flights/yyc/yqb/calgary-to-quebec) > > [Flights from Ottawa (YOW) to Jakarta (CGK)](https://www.expedia.ca/lp/flights/yow/cgk/ottawa-to-jakarta) > > [Flights from YTO-All Airports to Sedona](https://www.expedia.ca/lp/flights/yto/sdx/toronto-to-sedona) > > [Saudi Arabian Airlines](https://www.expedia.ca/Saudia-Flights.cSV.Travel-Guide-Airlines) > > [Porter Airlines](https://www.expedia.ca/Porter-Airlines-Flights.cPD.Travel-Guide-Airlines) > > [Flights from Calgary (YYC) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyc/yvr/calgary-to-vancouver) > > [Flights from Manila (MNL) to Incheon (ICN)](https://www.expedia.ca/lp/flights/mnl/icn/manila-to-seoul) > > [Flights from Kelowna (YLW) to Comox (YQQ)](https://www.expedia.ca/lp/flights/ylw/yqq/kelowna-to-comox) > > [Cathay Pacific](https://www.expedia.ca/Cathay-Pacific-Flights.cCX.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Milan (MXP)](https://www.expedia.ca/lp/flights/yyz/mxp/toronto-to-milan) ### Cars > [Hertz Car Rentals In Great Exuma Island](https://www.expedia.ca/Hertz-Car-Rentals-In-Great-Exuma-Island.d3000383040-c40.Car-Rental-Guide-Suppliers) > > [Car rentals in Maui](https://www.expedia.ca/Car-Rentals-In-Maui.d180073.Car-Rental-Guide) ### Packages > [Universal Studios Hollywood](https://www.expedia.ca/Universal-Studios-Hollywood-Los-Angeles.d501594.Vacation-Attraction) > > [Bora Bora Vacations](https://www.expedia.ca/Bora-Bora.d602861.Destination-Travel-Guides) ### Vacation Rentals > [Kissimmee Vacation Rentals](https://www.expedia.ca/Kissimmee-Vacation-Rentals.d7927.Travel-Guide-VacationRentals)