Exterior
Check availability

Reviews of Best Western Plus Harrisburg East Inn & Suites

2.5 out of 5
Best Western Plus Harrisburg East Inn & Suites
1344 Eisenhower Blvd, Harrisburg, PA

Reviews

6.8
Rating 10 - Excellent. 262 out of 1006 reviews" "
Rating 8 - Good. 279 out of 1006 reviews" "
Rating 6 - Okay. 176 out of 1006 reviews" "
Rating 4 - Poor. 156 out of 1006 reviews" "
Rating 2 - Terrible. 133 out of 1006 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Harish

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Free breakfast was not edible.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Thank you for your review. Our apologies that you weren't satisfied with the breakfast. We will try our best to improve.

10/10 Excellent

rupesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your great rating.

2/10 Terrible

Thierry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are not friendly, the AC in the room wasn’t working . The room never ready when you check in . I book a standard king size room , I got there at 2:30pm they told that the room is not ready , I have to wait for 4 pm to check in mind you I drove 4 hrs , they made me get a suite king size room and charged me $30 more .
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you for your review. Check In time is at 4:00 PM hence if there is an early check in and the room booked is not ready, it would not be possible for check in. It also showed on file you were checked in around 2:00 PM and not 2:30 PM. If you changed your room type the price would change as there are different room types and different prices.

2/10 Terrible

ahmad

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property I have ever stayed at. 1) you have to go to the front desk and request house keeping 2) house keeping shifts ends at 4pm so if you need something after that you are out of luck 3) Breakfast; found a bug on the biscuits which were hard like a rock. Drink machine doesn’t work, yogurt machine doesn’t work and no one seems to care 4) Good Parking 5) it looks run down. Bed sheet seem really cheap. 6) we found old coffee cups in the coffee machine in the room 7) there was some sticky material by the door that was not cleaned for 3 days 8) Not all are English speaking 9) not worth the money 10) It gives Best Western a bad reputation. We stayed in few and were great.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 14, 2024
Thank you for your review. We are very sorry that your stay here wasn't good with us. All points you've mentioned will be looked at and be prevented.

6/10 Okay

Judith

Travelled with family, Travelled with partner
Liked: Amenities
Noisy room. Heard every word spoken by people next door. And barking dogs!!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for your review. Our apologies for the experience you've had here during your stay. With the noise, it is a very difficult issue to control. However, we try our best to solve this issue.

4/10 Poor

Madlyn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst experience ever! I had two queen beds. One bed was hard. The other had coils that poked. We could not rest. The only chair in the room had a broken armrest. The bathtub had pealing paint; which we had to try and remove from our feet and legs after showering.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Thank you for your review. Our apologies for the experience you've had here with us. All of the issues mentioned will be looked at and be prevented.

4/10 Poor

Lara

Disliked: Cleanliness, staff & service, property conditions & facilities
Omg I really did not expect the poor conditions of the room! Bathroom door did not close, random stains in the shower as well as rusty fixtures! The breakfast was old dry potatoes and sausage sitting in grease with the fruit being apples. Had to ask for milk to be filled for cereal (sugar cereal) hot water lukewarm etc etc. but worst of all a young man came in to case the tables, asked for $$, helped himself to food do no controls. One room card did not work, waited 10 minutes for front desk staff who didn’t show do gave up. Hallways ice cold, heaters unplugged. Window drapes have holes. You name it, awful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for your review. We are very sorry that you weren't satisfy with your stay here with us. All the points you've mentioned will be looked at and be taken care of and be prevented.

2/10 Terrible

Thierry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are not friendly at all, I drove 4 hours to Pa when I got there it was 2:40 pm , I had my reservation I go to check in , there was no room ready , I had to wait for 1 hour and half to get a clean room . One of the staff said to me it’s not her problem that I got there before check in time . Mind you the parking was empty everybody check out at 12pm, at 2:40 there’s was no room clean for customers. Bad service , nasty people ,
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you for your review. Check in time is at 4 PM and its also displayed on all websites. If rooms are not available before our check in time it would be impossible to check a guest in. Our apologies for the misunderstanding.

6/10 Okay

sue

Disliked: Staff & service, property conditions & facilities
Shower did not drain. some kind of bug in our room biting us. Hallway freezing. Breakfast was less than fresh and only fruit was old apples and brown bananas. $50 deposit seems like a bait and switch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you for your review. Our apologies for the bad experience you've had here with us. All the points you have mentioned will be investigated and be prevented from happening again.

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good option. Mattress not very comfortable though.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Thank you for your review. We apologize that your stay was not very comfortable with us here. We will try our very best to prevent this issue.

2/10 Terrible

tanira, Philadelphia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty smelly with bugs in heating system.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Thank you for your review. We apologize for this inconvenience that you've mentioned. This issue will be taken seriously towards housekeeping so that it will be prevented from now on.

4/10 Poor

Jodi

Liked: Staff & service
Disliked: Cleanliness
Room/bathroom was not super clean. But staff were very nice.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Thank you for your generous review. Precautions will be taken towards housekeeping about the cleanliness of the rooms.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here on our way to Penn State from NJ
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you for your good review. We do hope to see you again sometime in the future.

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Only 3 miles to the airport. Good breakfast. Clean room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Thank you so much for your great review which means a lot to us. Our team tries our very best to satisfy all of our guest to make them happy.

8/10 Good

Mallory

Response from General Manager on Feb 19, 2024
Thank you for your good review rating. Please do let us know how we can improve to be better.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Evrerythibg is good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Thank you so much for your good review.

4/10 Poor

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Both mornings had no hot water for showers (first day maintenance issue, second day “it ran out have to wait”). The hallway blew air conditioning when it was 40° outside. Room temperature was cold-HAD to have room heat at 78° to be warm. Not enough blankets to stay warm at night. Limited TV channel selection. Breakfast was cold and rarely filled.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 5, 2024
Thank you for your review. We apologize for the bad experiences you mentioned. All the issues mentioned will be looked at and we will try our very best to prevent issues like these from occurring again.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very rundown hotel. Do not be fooled by the advertised pictures.
Response from General Manager on Feb 3, 2024
We apologize for not meeting your expectations. Renovations will be carried out this year.

6/10 Okay

Catherine, Houtzdale

Travelled with family and small children
Fire alarm went off around 4:30 AM and no staff to provide information or directions to return to hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for your review. We apologize for the fire alarm incident. It was a false alarm and investigations has been carried out so this alarm incident won't ever happen again. Once again, we are very sorry for the experience you've faced that morning.

6/10 Okay

Amazinq

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I liked how quiet it was. I liked the set up of the room but it needs updated starting with the bed, curtains, and carpet.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Thank you for your review. All the points you've mentioned will be taken into consideration. Starting this year we plan to update everything.

4/10 Poor

darlene

Disliked: Cleanliness, staff & service, property conditions & facilities
The place in general was outdated and dirty. Walls did not keep the noise out from rooms next door. Hallways were freezing no heat at all. It was a bed and shower so served the purpose but would not recommend!!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Thank you for your review. We apologize that our services here haven't met your expectations. All the points you have mentioned will be looked at and be prevented so other guests won't experience that.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Thank you for your good review.

2/10 Terrible

dashawn

Disliked: Cleanliness, staff & service
This was bad the toilet was stopped up before we got there the heat wasn’t working bad experience and I’m a member of best western so I was disappointed
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Thank you for your review. We are very sorry that your stay here with us disappointed you. All the issues you've mentioned will be taken care of so it will not occur again.

10/10 Excellent

victoria

Stayed 1 night in Jan 2024
Response from General Manager on Feb 9, 2024
Thank you so much for your review. We do hope to see you in the future.

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
My room smelt like urin , asked for wake up call as I had a 3:30 am flight call never happened and when I tried to check out after having to call them to desk and he stood across lobby and said just throw keys up there. No heat in hallway and it was 22 degrees out and room was ice cold also. O yes and the used condom in elevator. Never again stay. Water was hot for shower and 5 hour sleep
Stayed 1 night in Jan 2024
Response from General Manager on Jan 19, 2024
Thank you for your review. We apologize for your bad experience you've had here with us. All the points you've mentioned will be taken care of and be corrected.

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Thank you for your review. Please let us know what you've liked and disliked during your time here with us.

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, my Frontier flight took off with my checked bag, but, without me; so, I had to rebook directly with the hotel for the following evening at $99.90 vs Expedia $83.92 (that I lost). The room had two double beds. Both appeared to be comfortable. The hotel tv was fine but the cable or over-the-air antenna channels were of limited selection. The bathroom had been partially remodeled. It looked nice; but the bathtub/shower still needed some final cleanup/plumbing work. The receptionist at the front desk was amiable. The most important feature in my case do to traveling woes (Frontier Airlines failures, all rental-car agencies at the Harrisburg Airport being closed when my flight arrived at 745pm requiring airport roundtrip taxi service expense) is the little diner/bar located just a short walk from the hotel property, Angie's. It was 10pm when I checked into my room. The diner part of Angie's was closed when I walked in a short time after 10pm, but, the bar was open and food was still being served. I enjoyed my conversations there as well as the good food and drink, considering I was a 'stranger' to the 'regulars' there. Finally, the hotel is very convenient to the airport.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Thank you so much for your kind review. We are very happy that your stay here with us went well. Also, all the recommendations and advices you've mentioned will be taken into consideration. Once again, thank you so much for staying here with us at Best Western Plus.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Thank you so much for your good review. Please do let us know what you've liked during your stay here with us and how we could improve and strive to be even better.

2/10 Terrible

Merfet

Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Thank you for your review. We apologize that your stay here with us wasn't great. Please let us know where we went wrong and how we could improve to be better.

4/10 Poor

Edward

Travelled with family
Disliked: Staff & service
Do better
I had to call for service to enter the room, to fix inoperable air conditioner and was told that coffee/tea was available 24 hours and it wasn't. I don't understand how a cheaper price online rather than directly from Best Western.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
We apologize for the bad experience you've faced during your stay here with us. We will take all the points you've mentioned seriously and will try our best to prevent it from happening again.

8/10 Good

Ronica

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was quite limited (unless you like Raisin Bran and green bananas). Could use updating in common areas. Room was very clean and well kept. Beds were comfy and the place was quiet. Staff was polite and helpful. Not 3 star, but it was fine.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Thank you for your good review. The breakfast advice will be taken into consideration.

4/10 Poor

Kasen

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Thank you or your review. Please let us know how we could improve to make your next stay with us a 5/5 stay.

8/10 Good

Shyheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for your good review. Feel free to let us know how we can improve and be better.

6/10 Okay

Dajun, gaithersburg

Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for your review. Please let us know how we could have made your stay better.

8/10 Good

Barry

Liked: Cleanliness, amenities
Clean staff was friendly
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Thank you so much for your great review. Our team tries our very best to make all the guests feel welcomed and happy.

6/10 Okay

Gloria

Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you for your review. Please do let us know how we could improve to make your next stay and all other guest stay a 10/10 stay.

8/10 Good

Andre

Response from General Manager on Feb 9, 2024
Thank you for your review. Please let us know how we can improve to be even better.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the price. Comfortable night sleep
Pulled off the highway, didn't even know BW was available there was another popular chain first that was going for double the price. We were only staying the night, and needed someplace to get cleaned up and to get some good rest. Very comfortable and it was perfect.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Thank you so much for your review. We are very happy that your stay here with us was perfect.

4/10 Poor

Carroll

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super nasty. It smelled like old dirty people. Pillows had nasty yellow stains. It was really gross.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
We sincerely apologize about the experience you've had. Precautions will be taken seriously towards this issue to prevent it from happening again. We hope you give us a chance in the future and we'll definitely make your next stay better.

6/10 Okay

Ronald

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Thank you for your review. Please do let us know how we could improve our services here so that your next stay in the future could be a 5/5 stay and the same for all other guests.

6/10 Okay

Luka

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Thank you for your review. Please do let us know how we could improve our services here to be better and to make your stay a 5/5 stay.

6/10 Okay

Safeer

Stayed 1 night in Jul 2023
Response from General Manager on Dec 17, 2023
Thank you for your review. However, please let us know how we can improve our services here to be a 5/5 and make yours and other guests stay a perfect stay.

10/10 Excellent

Kibria

Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Thank you so much for your good review.

2/10 Terrible

Marta

Travelled with family
Disliked: Staff & service
Lack of service and accountability.
The hotel did not have effective internet. The toilet was clogged there was maintenance man to unclog the toilet. I had my fiancé go downstairs to get the plunger. There was only one person a female working on a Saturday night with a full house of patrons.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
We are very sorry for the experience you've had here with us. All the points you've mentioned will be seriously taken care of. Hope you give us a chance in the future and we'll make your next stay better.

6/10 Okay

Jennifer

Mediocre
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
We apologize that our services here are not up to your standard. Please let us know how we could improve our services here to make your next stay better and we could get a 5/5 review.

8/10 Good

GM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent comfortable Bathroom tub drain slow
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for your review. We will definitely try our best to fix the issue you've mentioned.

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Thank you for your review. Please let us know how we could improve our services here so we could get a 10/10 review and also make your next stay even better.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Thank you so much for your good review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Do not stay here. Customer service is horrible and they can't even supply enough linens for everyone. Not worth the price.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 15, 2023
We apologize for the inconvenience you've faced here during your stay. We will try our best to fix this issue so all other guests will have a better stay.

10/10 Excellent

Keith

Stayed 4 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Thank you for your generous review