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Reviews of Country Inn & Suites by Radisson, Harrisburg West Mechanicsburg

3 out of 5
Country Inn & Suites by Radisson, Harrisburg West Mechanicsburg
4943 Gettysburg Road, Mechanicsburg, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 447 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danyelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestion would be a mat for in the shower… slippery at times.
Stayed 3 nights in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Hellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Jill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Linens werent very clean
Stayed 1 night in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us. We do apologize about your linens.

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
The staff was super friendly. The hotel had everything we needed.
Stayed 1 night in Apr 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us. We hope to see you again in the future when travel bring you back to the Mechanicsburg area.

8/10 Good

Dillon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, convenient and fairly priced. No complaints here.
Stayed 1 night in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place for the short stay we had. The person at check-in was very friendly and helpful, and honored our request to have a room away from the elevator. Our room was clean, and very quiet, except when the toilet flushed. The price was great, particularly since it included breakfast. The breakfast had make-your-own waffles, cereal, hot oatmeal, sausage, eggs, hashbrowns, and various other breads and yogurt. We will stay here again in the future when we return to Mechanicsburg.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thanks for staying! Glad we met your needs. We'll look into the noisy toilet. See you next time in Mechanicsburg!

8/10 Good

Renee D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

bobbijo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the pool. Till it broke down again. The staff were excellent. Especially the evening weekend staff. The weekend breakfast lady was super nice.
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 26, 2024
Thanks for the review! We're glad you enjoyed the pool but we do apologize for the inconvenience of the pool being broke down. We are absolutely floored by your compliments about our staff, we'll pass them on!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Deborah

Stayed 1 night in Mar 2024
Response from Ashley on Apr 24, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Pamela

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to - and staff was really nice and easy to work with. Easy checkin/checkout. Seem to have a lot of workers. Pool was nice and clean, but chilly. Breakfast had a lot of choices and was good. Room was big and furniture in the room was ok. There were various stains on the comforter. Beds were hard as a brick. Shower was at a funny height...I stayed with a large group of people, and both I and another adult who stayed in a different room, ended up falling when getting out of the shower because of the weird height. Adjacent to the highway, so kind of loud with vehicles but easy to access. I forgot and left behind a brand new bathing suit in the room, but when I called the next morning there was no record of it and "nobody saw it." That's a bummer. Overall it was an OK stay - and for $100 on the weekend, we got what we paid for.
Stayed 1 night in Mar 2024

2/10 Terrible

Maxime

Stayed 1 night in Mar 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We apologize for any issues you may have had during your stay.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Staff was friendly. Breakfast was excellent.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are glad you enjoyed your stay with us, hope to see you again soon!

8/10 Good

Antoinette

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The pillows in closet had been used and not changed. The room needs a deep cleaning, but overall the room was comfortable! Liked the breakfast options!
Stayed 1 night in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. We do apologize about the pillows in the closet not being cleaned I will pass that on to the department.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

ROBIN

It is outdated. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

4/10 Poor

Alexander

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We apologize for any issues you may have had during your stay.

10/10 Excellent

Natalie, New Haven

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly staff. The pool area had candy wrappers on the ground, which didn’t make the area feel clean. For a 1-night stay, it was fine.
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us. We do apologize about the pool area being cleaned up.

8/10 Good

Randall J

Stayed 1 night in Jan 2024
Response from Ashley on Mar 26, 2024
Thank you for your review. We are glad you enjoyed your stay with us.

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Wanda

Travelled with family
Liked: Staff & service, room comfort
One night stay to meet neice
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

6/10 Okay

chris

Travelled with family
Stayed 1 night in Jan 2024
Response from Ashley on Mar 8, 2024
Thank you for your review. We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

James

Travelled with family
Nice people
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

8/10 Good

Marcia

Stayed 4 nights in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

6/10 Okay

Benoit

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

8/10 Good

Noah

Stayed 1 night in Dec 2023

6/10 Okay

Robert

Business traveller
Disliked: Staff & service, amenities
Booked a King room, was given a twin. When i asked the front desk told me to check back in a day or so to see if they had anything available. Basically gave my room to someone else and said oh well.
Response from Ashley on Mar 8, 2024
Thank you for your review. We do apologize about the room being changed room types.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend as a pet friendly hotel
Stayed 1 night in Dec 2023
Response from Ashley on Dec 29, 2023
Thank you for your review.

6/10 Okay

Jeannette

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Would not recommend
Dingy, stained, and worn linens. The bed was so hard I could have slept on a table instead.
Stayed 1 night in Nov 2023
Response from Ashley on Jan 18, 2024
Thank you for your review. I do apologize about the room and the beds being hard.

8/10 Good

Denis Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was friendly
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced Comfortable and spacious beds (2 queens) for my husband and me; plenty of pillows Spacious sink Small gym with water cooler Coffee, tea and water available all day Breakfast included - adequate; not great We had some concern about individuals propping the back door open - this could compromise the security of the bldg. We brought this to the attention of the staff.
Stayed 5 nights in Nov 2023
Response from Ashley on Jan 18, 2024
Thank you for your review.

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family stayed here 2 nights for Thanksgiving. Very clean rooms. Friendly, accommodating staff. Good breakfast. 24/7 coffee and hot chocolate. We would stay here again.
Stayed 2 nights in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Shuyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faculty is good for the room rate we paid. The breakfast is good.
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

8/10 Good

Gerald

Everything is fine so far.
Stayed 1 night in Nov 2023
Response from Ashley on Dec 3, 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us.

10/10 Excellent

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant
Stayed 1 night in Nov 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
Worse than before
I stayed here last year and it looks like it aged significantly since then. The bathroom wasn't clean enough and the drywall was crumbling in the corner of the bathroom. My room smelled like someone had food explode in the microwave.
Stayed 1 night in Nov 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We do apologize about the issues you experienced during your stay.

10/10 Excellent

JOHN

Stayed 1 night in Nov 2023
Response from Ashley on Nov 27, 2023
Thank you for your review. We are glad you enjoyed your stay with us.

4/10 Poor

Julia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The floor was dirty in the room. We were counting on using the pull out bed since we had 6 people. It was pretty much nothing but springs. We ended up just using our air mattress and the couch. The hotel basically just needs updating. The staff were friendly and the pool was ok. They have a decent selection for breakfast.
Stayed 6 nights in Oct 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We do apologize about the issues you experienced during your stay.

10/10 Excellent

Amoria

Stayed 1 night in Oct 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My only problem I had with this hotel was with one of the staff. Everytime we would come to ask something , we caught her sleeping. We felt like we were borhering her. She had short hair with glasses and seemed fairly young. It was very uncomfortable to have to pop someone out of their nap because we needed something.
Stayed 2 nights in Oct 2023
Response from Ashley on Oct 20, 2023
Thank you for your review. We do apologize for that happening and I will be passing this on to management.

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice rooms. Loud from trucks on highway.
Stayed 1 night in Oct 2023
Response from Ashley on Oct 20, 2023
Thank you for your review. We are glad you enjoyed your stay with us, we do apologize about the highway noise.

8/10 Good

Sandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
couldn't find easily - address in Garmin, route changed - Hard to find passed twice
Stayed 1 night in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for your review. We apologize the hotel was hard to locate.

10/10 Excellent

Bonny

Stayed 1 night in Oct 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Time to replace some of the sheets!
My only complaint was the sheet on one of the two beds was pretty rough, like sandpaper, the next night I just moved to the other bed and problem solved!
Stayed 4 nights in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for your honest review. We are pleased to hear you enjoyed your stay with us. We do apologize about the sheets.

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It is in need of some upgrades....out of date facilities.
Stayed 3 nights in Oct 2023
Response from Ashley on Oct 17, 2023
Thank you for your honest feedback. We apologize for the concerns you shared about your experience at this hotel. I have addressed the following issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Thuy M

Stayed 1 night in Oct 2023
Response from Ashley on Nov 18, 2023
Thank you for your review. We are pleased you enjoyed your stay with us.