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Reviews of Country Inn & Suites by Radisson, Carlisle, PA

3 out of 5
Country Inn & Suites by Radisson, Carlisle, PA
1529 Commerce Ave, Carlisle, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 391 out of 1006 reviews" "
Rating 8 - Good. 366 out of 1006 reviews" "
Rating 6 - Okay. 137 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Art van

Disliked: Cleanliness, staff & service, amenities
Room was 51 degrees bowl of fruit was rotten
Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
The first room was adjacent to the I 81. Found it to noisy and was given a quieter room. That was good. In the morning we couldn't get hot water for a shower that was a real disapointment.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything that I expected
Stayed 1 night in Mar 2024

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy being right beside the I-81. Wore earplugs and it was still loud. No hot water for 2 days. Also, bathroom GFI kept tripping. This is a beautiful property with clean rooms, comfortable beds, and good variety of breakfast foods. I personally would not stay here again due to the noise from the highway and having no hot water.
Stayed 1 night in Mar 2024

8/10 Good

Karen, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jacinda, Carlisle

Stayed 1 night in Mar 2024

8/10 Good

Ms.

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. The only bad thing I can say, is the shower head was broken.
Stayed 1 night in Mar 2024

8/10 Good

Mehreen

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The noise level was too high. Breakfast was not too good.
Stayed 1 night in Feb 2024
Response from Kellie - Guest Services on Feb 28, 2024
Thank you for taking the time to fill out this survey. I am sorry to hear that our breakfast offerings during your stay were not to your liking. Please note that you may request a room on the parking lot side if the noise from the highway may be too much and we will do our best to accommodate your request.

8/10 Good

Sue, Hanover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and beds were okay comfortable. Bath towels were kinda small but all hotels seem to be moving to that size.
Stayed 3 nights in Feb 2024

10/10 Excellent

Elinor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rico at the front desk was very friendly, helpful and efficient getting us checked in. All the staff were very friendly and wonderful!
Stayed 1 night in Jan 2024
Response from Kellie - Guest Services on Feb 28, 2024
Thank you for taking the time to fill out this survey. We are please to hear that you enjoyed your stay and the guest service you received. We hope to see you again soon.

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Dawn

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Roger

Travelled with partner
Liked: Staff & service
It was surprising and inconvenient that there were no towel bars in the room and also no alarm clock. I also found it incredible that you have a microwave in EVERY guest room but none in the dining area!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Liked: Amenities, property conditions & facilities
Checkin person was great
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Desk person needs a different line of work. Very non personable board lined rude.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Phyllis, Unadilla

Travelled with partner
This is the 1st time staying at a Country Inn and Suites. Very impressive.
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was short and sweet. Room was clean. Comfortable beds. Quiet. Breakfast choices of eggs, sausage, hash brown waffles cereal was ready each morning as well as coffee and juices.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on the interstate side are noisy. Refurbished room we occupied was clean but sparse--no drapes or table. Only one desk chair for seating.
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kellie - Guest Services on Dec 11, 2023
Thank you for taking the time to fill out this survey review. We are pleased to know you enjoyed your stay with us and look forward to seeing you again.

2/10 Terrible

Verified traveller

Room had bed bugs
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Clean safe place.
Stayed 1 night in Dec 2023
Response from Kellie - Guest Services on Dec 11, 2023
Thank you for taking the time to fill out this survey review. We are pleased to know you enjoyed your stay with us and look forward to seeing you again.

8/10 Good

Charles

The reception & staff were great The facility was good room was excellent. The big drawback was the highway noise. Lined drapes might be a good addition to muffle the truck roars!
Stayed 1 night in Nov 2023

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, large comfortable room. Friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Stayed 1 night in Oct 2023

6/10 Okay

John

The pool wasn’t open, staff was not helpful when asked if it would be for our kids to use.
Stayed 2 nights in Oct 2023
Response from Kellie - Guest Services on Oct 24, 2023
Thank you for taking the time to fill out this survey review. I am sorry to hear about the customer service you experienced during your stay when asking about the pool. I apologize for the inconvenience of the pool being out of service during your stay and the lack of information you received about it. We will take this feed back and use it as we work diligently so these types of issues do not occur in the future.

4/10 Poor

Kathy

Travelled with partner
Liked: Amenities
Sadly, there was hair in the tub. Ice bucket was so dirty. I myself work in a busy abnb. I know what it’s like to provide excellence. However, some things just should be expected. Thanks, KT
Stayed 1 night in Oct 2023
Response from Kellie - Guest Services on Oct 19, 2023
Thank you for taking the time to fill out the survey review. We appreciate your feedback and will use it moving forward to make sure situations like these do not happen again in the future. I do apologize for the concerns you mentioned about cleanliness during your stay. I am sorry to hear that you were placed in a room with items that were missed during cleaning inspection. I have addressed these issues with our housekeeping team so that they can place extra focus on such items.

10/10 Excellent

Shelley, Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and decent breakfast
Stayed 1 night in Oct 2023
Response from Kellie - Guest Services on Oct 19, 2023
Thank you for taking the time to fill out this survey review. I am pleased to hear that you enjoyed your stay with us and we hope to see you again.

8/10 Good

Dave

Travelled with partner
Lobby had fall leaves in it for 2 days
Stayed 3 nights in Oct 2023

10/10 Excellent

Sheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are modern and clean. Front desk person was knowledgeable about local eating places. Great stay for reasonable price.

8/10 Good

Sydel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is clean, good condition and fairly priced. The only criticism I would point out is the front desk staff. The person was somewhat rude.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was nice, clean, and what we needed for a short trip for a wedding. Front desk staff could have been a little more customer service focused, however we didn’t have any issues.
Stayed 2 nights in Oct 2023

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean, great breakfast
Stayed 1 night in Oct 2023

8/10 Good

george

Travelled with family
Liked: Cleanliness, staff & service
rooms were clean and comfortable--too much road noise in the rooms in the back-- grounds needed some attention--tv was very good--bathrooms were beautifully renewed but the shower head and curtain rods are way too high
Stayed 2 nights in Oct 2023

8/10 Good

Elijah

Stayed 1 night in Oct 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, quiet and comfortable room. The coffee maker in our room needs to be replaced but other wise everything was great.
Stayed 1 night in Oct 2023

8/10 Good

dorcas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine for a one night getaway
Stayed 1 night in Sep 2023

10/10 Excellent

Annette L

Stayed 1 night in Oct 2023

4/10 Poor

Penny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smells like cigarette smoke. Pot smoke in the hall way for three days. Back door to outside propped open continually, even after reporting it. Staff barely acknowledge guests.
Stayed 2 nights in Sep 2023
Response from Kellie - Guest Services on Oct 3, 2023
Thank you for taking the time to complete this survey review. I am sorry to hear about these issues you experienced during your stay. Please know your concerns have been heard and we are working diligently to make sure these issues are corrected for you and all of our future guests.

10/10 Excellent

Allyson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy check in. Pool was nice fir the kids
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food within a miles drive, safe motel, clean and a good price for the hotel
Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities
Staff was very unwelcoming, didn’t even great you to check in, just a blank stare. After stating I was there to check in woman was rude and said what’s your name… I would not recommend this hotel. Room was mediocre at best, bed hard as a rock, loud traffic right next to a highway, people running and jumping all night long. Could sleep at all.
Stayed 1 night in Sep 2023
Response from Kellie - Guest Services on Oct 2, 2023
Thank you for taking the time to write your review. On behalf of the Country Inn & Suites Carlisle, I would like to apologize for the issues and concerns you experienced during your recent stay. I have addressed the issues of customer service and room comfort with our front desk and housekeeping teams and I assure you were are working diligently to make sure these issues do not occur again. We appreciate your feedback.

8/10 Good

Terry

Liked: Cleanliness, amenities, property conditions & facilities
It was clean, but too close to the expressway. Too noisy.
Stayed 2 nights in Sep 2023
Response from Kellie - Guest Services on Oct 3, 2023
Thank you for taking the time to complete this survey review. Please note that you may request to be assigned away from the highway and we will do our best to accommodate you during your stay.

10/10 Excellent

jason

Travelled with partner
Liked: Amenities
Nice, up to date hotel, plenty of places around the area to eat and things to do that are close, right off the highway
Stayed 1 night in Sep 2023