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Reviews of Candlewood Suites Harrisburg I-81 - Hershey Area, an IHG Hotel

2.5 out of 5
Candlewood Suites Harrisburg I-81 - Hershey Area, an IHG Hotel
504 North Mountain Rd, Harrisburg, PA

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 941 reviews" "
Rating 8 - Good. 266 out of 941 reviews" "
Rating 6 - Okay. 119 out of 941 reviews" "
Rating 4 - Poor. 73 out of 941 reviews" "
Rating 2 - Terrible. 78 out of 941 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities
I reserved a 2 bed room they said they only had one and garbage disposal was broken and sink was leaking the room smelt terrible. I booked it for the pool and when we arrived we were told it was closed. Over priced and disgusting
Stayed 1 night in Apr 2024
Response from Faith K. on Apr 8, 2024
I'm sorry to hear about your disappointing experience with the 2 bedroom reservation. It sounds like there were multiple issues that made your stay unpleasant. I understand how frustrating it can be to encounter problems like a broken garbage disposal, leaking sink, unpleasant smell in the room, and a closed pool after booking specifically for it. It's certainly not the experience we want for our guests. Your feedback is important for improving their services and ensuring better experiences for future guests.

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness
Not very much choice for dining in area
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Thank you Norma for taking the time to leave us a four-star review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back.

4/10 Poor

Chazzel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. We understand your frustration and would appreciate the opportunity to discuss this further with you.

10/10 Excellent

Darryl

Travelled with family, Travelled with pets
Liked: Staff & service
Dog area needs to be picked up but appreciate having the idea
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Darryl, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. We also appreciate us letting us know about the dog and will get that taken of. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

4/10 Poor

Kirsty

Travelled with partner
Disliked: Amenities
Beds were clean but the unit smelled of food that had been cooked. It was an unpleasant experience.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Kirsty, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to the hotel with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Candlewood Suites Team on Mar 13, 2024
Thanks for your review!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean & quiet. The condition of the room & amenities needs a little help. There was no shade or blinds to keep people outside from seeing in…there were shears but they were see-through. The hair dryer on the wall didn’t work, there was another hair dryer under the sink but its function was spotty. The paint on the walls looked like they were in the middle of painting it with patches of a different color of paint in several places. Hard to figure out how to adjust room temp & use the cook top. That being said…nothing was so blatant I wouldn’t stay there again..quiet & cleanliness is most important to me.
Stayed 2 nights in Mar 2024
Response from Candlewood Suites Team on Mar 13, 2024
Thank you for your feedback. We apologize for any inconvenience and are addressing the issues raised promptly to improve our guests' experience. We appreciate your understanding and hope to welcome you back soon.

2/10 Terrible

camille

Disliked: Cleanliness, staff & service, property conditions & facilities
I actually did not get a chance to stay at this property my reservation was cancelled with out making me aware of the cancellation
Response from Front Desk on Mar 3, 2024
Dear camille, thanks for sharing your feedback. We're sorry your experience didn't match your expectations.

10/10 Excellent

Cheik

Stayed 1 night in Feb 2024
Response from Candlewood Suites Team on Feb 13, 2024
Thanks for a 5 star review!

10/10 Excellent

Walter E Ellensohn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Candlewood Suites Team on Feb 13, 2024
Thanks for a 5 star review!

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Candlewood Suites Team on Jan 19, 2024
Thank you for staying with us! We hope to see you again when your travels bring you the Harrisburg Hershey area!

10/10 Excellent

kathleen

Travelled with family
Stayed 1 night in Jan 2024
Response from Heather on Jan 11, 2024
We want to thank you so very much for taking the time to give us your feedback! We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
A clean simple room. Good for a sleep on a long journey. There is no breakfast included and the heating unit in the room is noisy.
Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are pleased to hear you slept well. Unfortunately, our hotel brand does not offer breakfast as our rooms have kitchenettes, but we do have a nice selection of breakfast items to purchase in our Candlewood Cupboard. As always, we thank you for your business.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 Excellent

Adam

Liked: Cleanliness, amenities
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only negative was they need something on the bottom of the BATHTUB -- because it's slippery.
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! We do apologize the bathtub was slippery and we have looked into trying to figure something out that is brand standard to help with that. Hopefully we can come up with something soon. As always, we thank you for your business and hope to see you again.

8/10 Good

Richard, Selkirk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather on Jan 9, 2024
We want to thank you for taking the time to give us your feedback. We are very pleased to see you enjoyed your stay with us! As always, we thank you for your business and hope to see you again.

10/10 Excellent

Andrew, Whitehouse Station

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a replacement hotel for a hotel we checked in across the street where we had a really sub-par experience. Upon check in the front desk attendant was friendly and promptly got us the keys to the room. Upon entering the room there was no odor or smell of cigarettes and weed like the other hotel across the street. The room was clean and all the lights worked. The room was perfect for what we needed and pleasant for our short stay. The hotel had no continental breakfast options but had a small store where one can purchase sodas, snacks, and breakfast items for a reasonable fee.
Stayed 1 night in Dec 2023
Response from Candlewood Suites Team on Jan 8, 2024
Thank you for choosing our hotel and taking the time to share your positive experience. We're thrilled to hear that your check-in was smooth, and the front desk attendant was friendly. We appreciate your feedback on the cleanliness and functionality of the room, as well as the absence of unpleasant odors.It's great that our small store met your needs for snacks and breakfast items. We strive to provide a comfortable and pleasant stay, and we're glad we could offer you a better experience compared to your previous hotel.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

6/10 Okay

Robin

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Skip this hotel.
There were old dirty towels on the floor from previous guests. Front attendant was out for a smoke when we arrived and we waited at front desk for 10 minutes before she returned. Room was spacious, beds were comfy, but over all the room felt dirty and in clean. I will never stay there again.
Stayed 1 night in Dec 2023
Response from Candlewood Suites Team on Jan 8, 2024
I sincerely apologize for the disappointments you experienced during your stay. It is unacceptable that there were old dirty towels in your room from previous guests, and I understand the frustration this would cause. Additionally, I apologize for the delay in service at the front desk, and I appreciate your patience.Your feedback regarding the cleanliness of the room is concerning, and I want you to know that we take your comments seriously. We will address these issues internally to ensure a more seamless experience for our guests in the future.I'm truly sorry that your stay did not meet your expectations, and I regret that you have decided not to stay with us again. Thank you for bringing this to our attention, and we hope you find accommodations that better suit your expectations in the future.

6/10 Okay

Lisa

Stayed 4 nights in Dec 2023
Response from Candlewood Suites Team on Feb 13, 2024
Thank you for staying with us!

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Heather on Dec 27, 2023
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather on Dec 27, 2023
We want to thank you for taking the time to give us your feedback. We are glad to see that you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safety Concerns !!!!
One noticed one BIG thing! I really could not even believe it. Not one hand rail in the shower. BIG safety factor. Old young , handicapped take showers . I traveled around the world. I can’t remember any place that didn’t have at least one!
Stayed 1 night in Dec 2023
Response from Heather on Dec 27, 2023
Thank you for taking the time to give us your feedback. After reviewing your feedback, we checked our rooms and the room you stayed in and there is a bar on the wall next to the toilet. It is not in the shower but there is a grab bar between the tub and toilet. It is sometimes hard to see as it blends in and if you are looking more in the shower for it you could very easily miss it. I am glad to see you did enjoy your stay for the most part. As always, we do thank you for your business and hope to see you again.

10/10 Excellent

Karla

Travelled with family, Travelled with pets
Stayed 1 night in Dec 2023
Response from Heather on Dec 21, 2023
We want to thank you for taking the time to give us your feedback. We are pleased to hear that you enjoyed your stay with us. As always, we thank you for your business and we hope to see you again.

2/10 Terrible

April

Stayed 1 night in Dec 2023
Response from Heather on Dec 21, 2023
I am unsure as to why this review was given as your reservation was cancelled and refunded. If you did not see that refund please reach out to Expedia. Thank you

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Candlewood Suites Team on Dec 19, 2023
Thank you for your stay!

6/10 Okay

Robert R

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Candlewood Suites Team on Dec 19, 2023
Thank you for your stay!

2/10 Terrible

Andy

Stayed 5 nights in Dec 2023
Response from Candlewood Suites Team on Dec 19, 2023
Thank you for your stay!

8/10 Good

Andy

Stayed 4 nights in Dec 2023
Response from Candlewood Suites Team on Dec 19, 2023
Thank you for your stay!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quite large and contained a full kitchenette. Hotel offers free guest laundry 24/7. Firm and soft bed pillows with embroidery labels on the pillow case edge was a great touch.
Stayed 1 night in Dec 2023
Response from Heather on Dec 16, 2023
We want to thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 Terrible

Pia

Stayed 1 night in Dec 2023
Response from Candlewood Suites Team on Dec 19, 2023
Thank you for your stay!

8/10 Good

Tania

Stayed 2 nights in Dec 2023
Response from Heather on Jan 4, 2024
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Candlewood Suites Team on Feb 13, 2024
Thanks for your 4 star review!

8/10 Good

atanas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 Good

Drew

Travelled with partner
Liked: Staff & service, property conditions & facilities
Close to highway
Stayed 1 night in Dec 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected Gem
This was an unexpected gem that I selected for its easy access to I-81. The employees were very friendly, kind and helpful, and my room was fabulous. Planning to stop here again on future travels.
Stayed 1 night in Nov 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

8/10 Good

LOODYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

2/10 Terrible

Charity

Disliked: Cleanliness, amenities, property conditions & facilities
This property is disgusting. I would never stay there again. I actually am pissed off that I even paid my room had coffee all over the back of the door. The counters and cabinets had oil stuck all over them. There was women’s hair in the shower soap from a bar of soap, dried up and caked in the soap tray Floors were filthy stuff under the bed. Things removed from the wall patched not painted not sanded just big white blotches.
Stayed 1 night in Nov 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

6/10 Okay

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicer than the ramada, feont desk staff was helpful but security hold increased by more than $70 even after we brought cleaner, took our own trash beyond the single office-sized can, had staff walk in twice more than an hour before checkout without announcing themselves, and smoke alarm went off after a shower... only on checkout day. Front desk staff upon checkin was helpful, brought food tonthem three times, and had a 'guest' 2 or 3 nights offering adult... extracurricular (?) Activities that wasnt evwb a guest
Stayed 3 nights in Nov 2023
Response from Heather on Dec 13, 2023
Thank you for taking the time to give us your feedback. We are saddened to hear you did not fully enjoy your stay with us. We are working to improve and use the feedback to train. As always, we thank you for your business.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there for overnight on Thanksgiving, so we did not try any restaurants or shopping, but we did see they were available close. The property was neat and clean, inside and out, the staff was pleasant and friendly, and our room was spacious and very comfortable. The best was the bed - I slept comfortably all night and did not wake up in pain as I usually do, even at home. It was the most comfortable bed I’ve ever slept in!!!
Stayed 1 night in Nov 2023
Response from Heather on Nov 28, 2023
Thank you for taking the time to give us your feedback. We are pleased to hear you enjoyed your stay. As always, we thank you for your business.

10/10 Excellent

michael, harrisburg

Stayed 1 night in Oct 2023
Response from Heather on Nov 24, 2023
We want to thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay. As always, we thank you for your business and hope to see you again.

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonably priced
Stayed 1 night in Nov 2023
Response from Heather on Nov 21, 2023
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
slight smell of dope coming from bathroom fan..
Stayed 1 night in Nov 2023
Response from Heather on Nov 21, 2023
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. We do apologize for the smell as we are a non-smoking hotel and unfortunately, we have those who do not follow policy. So for that I apologize. As always, we thank you for your business and hope to see you again.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 7 nights in Nov 2023
Response from Heather on Nov 21, 2023
We thank you for taking the time to give us your feedback. We are very pleased to hear you enjoyed your stay with us. As always, we thank you for your business and hope to see you again.

6/10 Okay

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room had a kitchenette with a full size refrigerator but it was not in good shape. We could not shut off the ice maker because the switch had been broken off. Also, the condensor was failing so it was very noisy all night and hard to sleep.
Stayed 1 night in Nov 2023
Response from Heather on Nov 15, 2023
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good!
There is nothing good to say about this hotel except the staff was nice and tried to be helpful. The hotel is run down and dirty! The rooms were dirty the common areas are dirty. The “long term” residents or people that stay longer than just a vacay are sketchy at best! I would NEVER stay here again!
Stayed 2 nights in Nov 2023
Response from Heather on Nov 15, 2023
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay.
Stayed 2 nights in Nov 2023
Response from Heather on Nov 13, 2023
Thank you for taking the time to give us your feedback. We are pleased to see you enjoyed your stay. As always, we thank you for your business and hope to see you again.

4/10 Poor

Dana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Heather on Nov 15, 2023
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Room comfort
We had to switch from one room and split to 2 rooms due to issue. The front desk was very nice and accommodating. The tub did not train in the one room. Beds not very comfortable. The main reason was we had kids running up and down halls all night and early in morning
Stayed 1 night in Nov 2023
Response from Heather on Nov 15, 2023
We want to thank you for taking the time to give us your feedback. We are saddened to see you did not fully enjoy your stay with us. We do apologize for not meeting your expectations. As always, we thank you for your business.