Executive Suite, 2 Queen Beds, Kitchen, Ground Floor | Private kitchen
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Reviews of SureStay Studio by Best Western Hardisty

2.5 out of 5
SureStay Studio by Best Western Hardisty
4515 - 49 Street, Hardisty, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 41 out of 68 reviews" "
Rating 8 - Good. 24 out of 68 reviews" "
Rating 6 - Okay. 1 out of 68 reviews" "
Rating 4 - Poor. 2 out of 68 reviews" "
Rating 2 - Terrible. 0 out of 68 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely quick and accommodating on their duties.
Stayed 2 nights in Oct 2023
Response from June on Oct 23, 2023
Thank you for your feedback. We're happy that you enjoyed your stay.

10/10 Excellent

Dakota

Stayed 1 night in Oct 2023
Response from June on Oct 20, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Kim

Stayed 1 night in Oct 2023
Response from June on Oct 20, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Neil

Stayed 1 night in Sep 2023
Response from June on Oct 20, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was very friendly and efficient. The room was clean and the bed was super comfy!
Stayed 1 night in Sep 2023
Response from June on Oct 20, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Heng

Liked: Cleanliness, staff & service, property conditions & facilities
very quiet place, I found it very easy to fall asleep. The bed was nice and firm.
Stayed 1 night in Aug 2023
Response from June on Oct 20, 2023
Thank you for staying with us. We appreciate our feedback.

10/10 Excellent

Bonnie

Stayed 1 night in Aug 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean
Stayed 1 night in Jul 2023

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Big, clean room with mini kitchen. The mini kitchen is a big plus and a draw for me to come back when working in the area again. Great to be able to make a little food in the evenings
Stayed 1 night in Jun 2023

8/10 Good

Max

Stayed 2 nights in Jun 2023

10/10 Excellent

Heather

Stayed 1 night in May 2023

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a hotel room for 1 night. Stay was great!
Stayed 1 night in Apr 2023
Response from Management on Apr 21, 2023
Thank you for your great review. can wait till we see you again.

8/10 Good

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 17, 2023
Thank you for your review. Please let us know how we could improve your stay next time you are in town.

10/10 Excellent

Jake

Stayed 1 night in Mar 2023
Response from Management on Mar 18, 2023
So glad to see you enjoyed your stay. Can't wait till we see you again.

10/10 Excellent

Marni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean and updated
Stayed 1 night in Feb 2023
Response from Management on Feb 20, 2023
Thanks for the great review. Cant wait till we see you again on your next visit.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly, the hotel was quiet and comfortable and we were very happy with the room. we only stayed one night as were travelling through, but we had a truck/trailer and there was lots of room to park and manueuver around the building. Loved the external door!
Stayed 1 night in Feb 2023
Response from Management on Feb 10, 2023
Thank you for your great review. We are glad you enjoyed your time here. Hope to see you again soon.

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 2 nights in Aug 2022
Response from Management on Sep 10, 2022
Thank you for your positive feedback. Hope to see you again soon

10/10 Excellent

Craig

Stayed 2 nights in Aug 2022
Response from Management on Aug 24, 2022
Thank you for the great review. Hope to see you again soon.

10/10 Excellent

Carolynn Van de

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff, super clean rooms, good amenities.
Stayed 1 night in Aug 2022
Response from Management on Aug 11, 2022
Thank you for your great review. We hope to see you again soon.

8/10 Good

Katalina

Stayed 2 nights in Feb 2022
Response from Management on Feb 26, 2022
Thank you for the positive review let us know what we can fix t make it a better stay. Can't wait till we see you again.

10/10 Excellent

Jamie

Stayed 2 nights in Sep 2021
Response from Management on Nov 10, 2021
We are glad to hear you like our stay with us.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Bring on 2022. The Return of RSN-TST
Covid didn’t affect my life not one bit… Until the hotels switched the breakfast buffet to takeaway bag :’( Bring back the raisin toast!
Stayed 2 nights in Oct 2021
Response from Management on Nov 10, 2021
We are glad you enjoy your stay. We hoping to get back to normal soon too.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel 5 minutes from the terminal
It's a really nice working hotel. Staff are very nice, super clean and the rooms on the lower level are well stocked with pots, pans and utensils to cook some supper after a long hard day. Good wifi and a good brekko
Stayed 1 night in Sep 2021
Response from Management on Sep 18, 2021
Thank you for such a great review. We look forward to your next stay.

8/10 Good

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Management on Sep 8, 2021
Thank you for your positive review hope to see you again soon.

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut night
It was gut
Stayed 1 night in Aug 2021
Response from Britt -Front Desk on Aug 19, 2021
Thank you, for your feedback. We are very happy you had an enjoyable experience. We look forward to seeing you again.

10/10 Excellent

Yannick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well-sized rooms
Super clean and great rooms (very big)! Breakfast could have a few more options though. Overall I enjoyed my stay.
Stayed 1 night in Aug 2021
Response from Management on Aug 7, 2021
Thank you for your great review. We look forward to you staying with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and comfy rooms. Outside door locks were not working so was slightly inconvenient.
Stayed 2 nights in Jul 2021
Response from Management on Jul 31, 2021
Apologize for that inconvenience. Glad the rest of your stay was good.

10/10 Excellent

Wendy

Stayed 1 night in Jul 2021
Response from Management on Jul 28, 2021
Thank you for such a great review. We cant wait till you stay with us again.

10/10 Excellent

Kari

Stayed 1 night in Jul 2021
Response from Management on Jul 26, 2021
Thank you for your positive review. Hope to see you on your next visit to Hardisty.

8/10 Good

Russ

Stayed 2 nights in Jul 2021
Response from Management on Jul 26, 2021
Thank you for your positive review. Please let us know what we can do to improve next time we see you. Safe travels, see you next trip.

6/10 Okay

Jeffrey

Stayed 1 night in Jul 2021

8/10 Good

Michael

Stayed 1 night in Jul 2021
Response from Management on Jul 21, 2021
Thank you for the positive review. Please let us know what we can improve to make it even better. See you on your next stay.

10/10 Excellent

Melissa

Stayed 2 nights in Jul 2021
Response from Management on Jul 5, 2021
Thank you for the positive review. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Still had no breakfast but good otherwise
Stayed 1 night in May 2021
Response from Management on May 28, 2021
Glad you enjoyed your stay. Hope to see you again soon.

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Front desk on May 17, 2021
Thank you for your great review, we hope to see you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was up to date and really clean. Very nice people.
Stayed 2 nights in Apr 2021
Response from Bailey - Front desk on Apr 30, 2021
Thank you for your positive review! We hope to see you again soon.

10/10 Excellent

penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable and clean
It was vary clean and comfortable and we enjoyed our stay and would stay there again in future 🙂
Stayed 3 nights in Nov 2020
Response from Management on Apr 22, 2021
Thank you for the great review. We hope to see you again in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 10 nights in Mar 2021
Response from Management on Apr 13, 2021
I am sorry to see such a negative review. Wish you would let us know what we could fix to make your stay better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Front desk on Apr 2, 2021
Thank you for your great review, we hope to see you again in the future!

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Check in was easy. Rooms were good.
Stayed 1 night in Aug 2020
Response from Management on Aug 13, 2020
Thank you for your great review, we hope to see you again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice staff, fast and easy check in and out
Stayed 1 night in Jun 2020
Response from Management on Jun 18, 2020
Thank you for the great great review. We will see you on your next visit.

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Manager on Jun 6, 2020
Glad to hear you enjoyed your stay

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Manager on Apr 26, 2020
Thank you for the great review.

8/10 Good

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad hotel, average. Kind of unfortunate they aren’t other types of morning breakfast. Also not The best in room shampoo and body wash
Stayed 2 nights in Apr 2020
Response from Manager on Apr 26, 2020
I apologize for our breakfast at this time however with Covid-19 our selction for breakfast is limited.

8/10 Good

Doug

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
Average hotel. Extra kitchen sink in room with small microwave and bar fridge. Comfortable.
Stayed 1 night in Apr 2020
Response from Manager on Apr 26, 2020
Thank you for your positive review. Let us know what we can improve on.

8/10 Good

Shauna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable, clean and the management was friendly and helpful!
Stayed 1 night in Feb 2020
Response from Management on Feb 23, 2020
Thank you for your positive feed back. Please let us know what we can improve to make your stay even better.

10/10 Excellent

Naomi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Management on Feb 20, 2020
Thank you for your positive review. We hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Able to park outside room and enter room from outside but also has an inside door to access other amenities. Breakfast was pretty poor but they did have breakfast burritos which were good. Close to gas and food.
Stayed 1 night in Jan 2020
Response from Management on Jan 21, 2020
Thank you for your positive review. I am sorry you did not enjoy our continental breakfast. Please let me know how we can improve it.

10/10 Excellent

Lei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel
Stayed 2 nights in Nov 2019
Response from Manager on Nov 7, 2019
Thank you for your great review. We cant wait to see you back again soon.