Outdoor pool, sun loungers
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Reviews of Rainbow Towers Hotel And Conference Centre

4.5 out of 5
Rainbow Towers Hotel And Conference Centre
Pennefather Avenue, Harare

Reviews

7.4

Good

Rating 10 - Excellent. 57 out of 224 reviews" "
Rating 8 - Good. 78 out of 224 reviews" "
Rating 6 - Okay. 51 out of 224 reviews" "
Rating 4 - Poor. 25 out of 224 reviews" "
Rating 2 - Terrible. 13 out of 224 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Abigail Pedzisay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2024
Response from samantha on Mar 26, 2024
Thank you for your feedback on our service. We are thrilled to hear that you found our service excellent. Providing exceptional service is our top priority, and we are delighted that we met your expectations. Your kind words motivate us to continue delivering the best experience to all our guests. We look forward to welcoming you back in the future.

6/10 Okay

Edwin

Disliked: Staff & service
3 star
Stayed 1 night in Mar 2024
Response from samantha on Mar 18, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honesty and are grateful for the opportunity to respond.We would like to invite you to share any specific concerns or issues you may have experienced during your stay. By understanding the root cause of your rating, we can take appropriate actions to address any shortcomings and ensure that future guests do not encounter similar challenges. Your input is invaluable in helping us maintain our high standards and continually improve our services.Once again, we would like to express our gratitude for sharing your feedback. We look forward to welcoming you back to our hotel and showing you the true five-star experience that we strive to deliver daily.

10/10 Excellent

Sarudzai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from samantha on Mar 18, 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

6/10 Okay

Isaac

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Air conditioning not working in the room.
Stayed 6 nights in Jan 2024
Response from samantha on Jan 22, 2024
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Excellent

Enjoy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from samantha on Jan 22, 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Good

Osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from samantha on Jan 22, 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

6/10 Okay

Edwin

Response from samantha on Mar 19, 2024
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

4/10 Poor

Maria, Lexington

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The staff was friendly, and many of them I assume, tried their best, still, my 5 days in this hotel have been one of the least pleasant experiences in any hotel. 1. Air conditioning didn’t work. Notified the staff on day 1, then on day 2, and so on. Day 5 came and it was never fixed. Harare was about 30• C, nights were hot and uncomfortable, we could barely sleep. 2. Internet was terrible. In the rooms, in the lobby, in the mezzanine. Couldn’t even open my email. Bought a local SIM card and even then, signal in the hotel was poor, I missed crucial work meetings because my phone was unable to connect to zoom. 3. Breakfast is very expensive for what you get. The first breakfast buffet I see where you get a ticket and it is taken away on your first pass. So you can’t eat more- not that I wanted but for $32 per person you would expect better. Internet worked better in the morning so I worked in my room until 10am, missing breakfast time. The main restaurant was packed so ordered room service. My food arrived 90 minutes later. 4. Housekeeping isn’t done efficiently. Every morning I came to my room after working out to find no towels to shower or dry my hands. Twice had to call reception for someone to bring me towels so I could shower. After an hour or so someone would come to empty the trash, then to make the bed, and so on. I opened the door to housekeeping 4-5 times every morning. I wish I could give a better review because staff was friendly but I am glad I checked out.
Stayed 5 nights in Dec 2023
Response from samantha on Dec 18, 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Kind Regards

10/10 Excellent

Ryan

Travelled with partner
Liked: Amenities, property conditions & facilities
Rooms were very modern and staff very helpful
Stayed 1 night in Nov 2023
Response from samantha on Dec 1, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Terrible

Pardon

Disliked: Cleanliness, staff & service, property conditions & facilities
eletric jag not working
Stayed 1 night in Oct 2023
Response from samantha on Oct 31, 2023
Thank you for your valuable time to review your recent stay experience with us. We apologize we were unable to meet some of your expectations on your stay. Management will look into the highlighted areas and take corrective measures. Thank you for choosing Rainbow Towers as your hotel choice of stay

8/10 Good

Edwin

Stayed 1 night in Oct 2023
Response from samantha on Oct 27, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

8/10 Good

Peter

Business traveller
Liked: Amenities
Friendly staff who know me from previous stays.
Stayed 1 night in Oct 2023
Response from samantha on Oct 27, 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Excellent

Abby, Lusaka

Liked: Amenities, property conditions & facilities
Centrally located hotel with ample parking, friendly staff and good food.
Stayed 1 night in Aug 2023
Response from samantha on Sep 27, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Excellent

Isheanesu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Aug 2023
Response from Samantha on Aug 17, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

10/10 Excellent

Pardon

Stayed 1 night in Aug 2023
Response from samantha on Sep 27, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Pardon

Stayed 1 night in Jul 2023
Response from samantha on Sep 27, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Terrible

Bachar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad customer service Unprofessional employees Very bad coordination between staff Horrible experience
Stayed 1 night in Jul 2023
Response from Samantha on Jul 31, 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would love to know in detail about your experience so we can take corrective measures. Thank you

6/10 Okay

Clarissa, Seattle

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room is very nicely laid out and comfortable and there are a few different restaurants, bars and a cafe in the hotel. It's comfortable (and warm!), but not very well maintained - my room didn't have a safe, the toilet seat was falling off, the sink was blocked, no tea bags in the room, and there were cockroaches running around at night. The breakfast was definitely not worth US$33. It was pretty much a standard hotel buffet, but didn't even offer anything beyond tea and filter coffee, even though the hotel has an espresso machine (and sells cappuccinos for $4 each), the eggs never arrived...I will not repeat this experience.
Stayed 1 night in Jul 2023
Response from Samantha on Jul 28, 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

8/10 Good

Pardon

Stayed 1 night in Jul 2023
Response from Samantha on Jul 31, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Excellent

D'Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and engaging. The Japanese restaurant is amazing. It was a nice stay
Stayed 1 night in Jun 2023
Response from Samantha on Jul 28, 2023
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

2/10 Terrible

Audrey

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Samantha on Jun 26, 2023
Refreshing day Audrey,Thank you for taking time to provide us feedback. We are sorry to hear that you had an unpleasant experience at our hotel with our staff and service. We apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow. Thank you for choosing Rainbow Towers and we hope to see you soon.

4/10 Poor

SItwala

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Welcoming and helpful staff
Stayed 1 night in May 2023
Response from Samantha on May 31, 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.

10/10 Excellent

Zivai

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Samantha - Customer Service Manager on May 15, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness
There is a big problem with currency specifically usd1. There are far too many times they did not have change. The waiters at the cafe are slow and most times you have to beg for thier attention. There are 4 staff members who are awesome and deserve merit: Max - Aviator Bartender, Cynthia - Cafe Alvin and Loraine - reception.
Stayed 14 nights in Feb 2023
Response from Samantha on Mar 17, 2023
Thank you for taking time to provide us with your feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. It is not the Rainbow Towers Hotel standard at all; we do apologize for such an experience. Our Management has taken note of your feedback and will take corrective measures to ensure such occurrences are not repeated. Thank you for choosing Rainbow Towers as your hotel of stay. We appreciate you and hope to see you soon.Regards

10/10 Excellent

Felicitation

Stayed 1 night in Mar 2023

10/10 Excellent

Uzoma Ahunanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel in a nice part of town.
Stayed 2 nights in Mar 2023
Response from Samantha on Mar 17, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Excellent

ERNEST

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Samantha - Customer Service Manager on Mar 30, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.Regards

2/10 Terrible

Cameron Holland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Samantha - Customer Service Manager on Mar 30, 2023
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations during your stay. We would have loved to know in detail about your experience so we can take corrective measures

8/10 Good

Mark

Stayed 3 nights in Feb 2023
Response from Samantha - Customer Service Manager on Feb 27, 2023
Thank you for choosing Rainbow Towers Hotel we hope to see you soon

10/10 Excellent

Oscar

Stayed 2 nights in Jan 2023
Response from Samantha on Mar 17, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

10/10 Excellent

Bright

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2023
Response from Samantha on Mar 17, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Bryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Green Gardens, quite and warm staffing.
Response from Samantha on Jan 6, 2023
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Cedrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Delays in doing things, staff must have a sense of urgency always.
Response from Samantha - Customer Service Manager on Dec 19, 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

8/10 Good

Pardon

Stayed 1 night in Nov 2022

6/10 Okay

Christina

Travelled with family
Disliked: Property conditions & facilities
The floor needed mopping. The bathroom ceiling was leaking because of the rain. I was told to call maintenance. The ceiling by the shower was leaking too. Otherwise not bad of a stay.
Response from Samantha - Customer Service Manager on Dec 19, 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas and that were of concern to you. We will ensure corrective action is taken to avoid the same issues recurring in the future.Regards

6/10 Okay

LIKWA

Travelled with partner
Disliked: Property conditions & facilities
none
Stayed 1 night in Oct 2022
Response from Samantha - Customer Service Manager on Oct 13, 2022
Refreshing day, Thank you for taking time to give us feedback. We hope you enjoyed your stay and hope to see you soon

10/10 Excellent

Norman

Stayed 1 night in Aug 2022

6/10 Okay

Mariah

Stayed 3 nights in Aug 2022

2/10 Terrible

Grace

Stayed 4 nights in Jul 2022

8/10 Good

Winnie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jul 2022
Response from Samantha on Aug 2, 2022
Thank you very much for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The many bars and resturans
Stayed 3 nights in Jun 2022
Response from Samantha - Customer Service Manager on Jun 14, 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

10/10 Excellent

Gaudencia

Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful and nice
Stayed 3 nights in Jun 2022
Response from Samantha - Customer Service Manager on Jun 9, 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that our staff was helpful to you. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

6/10 Okay

John

Stayed 1 night in May 2022

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
international standards
Stayed 1 night in May 2022
Response from Samantha - Customer Service Manager on Jun 9, 2022
Thank you very much for your time to share with us about your recent stay experience. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon

2/10 Terrible

Elliot

Disliked: Cleanliness, staff & service, property conditions & facilities
Easy of parking, but my check in experience was horrible as I was put in a room with a fixed 28 degrees celsus, complained and made to wait long hours then changed into another room with a key that did not work and took 2 days to fix. The room had a broken toilet seat and the shower soap holder with left over soap from the previous occupant with is obviously leftover germs. PLEASE DO BETTER!!!!
Stayed 2 nights in May 2022
Response from Samantha - Customer Service Manager on Jun 14, 2022
Thank you for taking time to share about your recent stay experience with us. We are glad to hear you enjoyed your stay and especially our bar areas and restaurants. We hope to see you soon.

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasing
Stayed 1 night in May 2022
Response from Samantha - Customer Service Manager on Jun 14, 2022
Thank you very much for taking time to share about your recent stay experience with us, are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon.

8/10 Good

Ruth

Stayed 1 night in May 2022

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Pleasing
Stayed 3 nights in May 2022
Response from Samantha - Customer Service Manager on Jun 14, 2022
Thank you very much for taking time to share about your recent stay experience with us, are glad to hear you enjoyed your stay. Thank you for choosing Rainbow Towers Hotel as your hotel of stay. We hope to see you soon. Regards

8/10 Good

Nontokozo

Liked: Amenities
Disliked: Staff & service
No really the place needs an upgrade
Stayed 1 night in May 2022
Response from Samantha on May 17, 2022
Thank you for your feedback. We are in the process doing some upgrades to our property. Kind Regards Rainbow Towers Hotel

4/10 Poor

Fisakele Thulisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Was given a room which has a stale smell and was moved to another room which had dirty bathroom walls and faintly stained bedding
Stayed 1 night in Apr 2022
Response from Samantha on May 18, 2022
Refreshing day, Thank you very much for taking time to give us feedback. We sincerely apologize for not meeting your expectations in some areas during your stay. We have taken note of the highlighted areas that were of concern to you, management will ensure corrective action is taken to avoid the same issues recurring in the future. Best regards,