View from property

Reviews of Cresta Jameson

3 out of 5
Cresta Jameson
21 Samora Machel Avenue/Park Street, Harare

Reviews

7.2

Good

Rating 10 - Excellent. 36 out of 199 reviews" "
Rating 8 - Good. 83 out of 199 reviews" "
Rating 6 - Okay. 52 out of 199 reviews" "
Rating 4 - Poor. 13 out of 199 reviews" "
Rating 2 - Terrible. 15 out of 199 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ngoni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast!Exceptional customer service!Would highly recommend!
Stayed 1 night in Jul 2023

6/10 Okay

Stella

Stayed 1 night in Jul 2023

8/10 Good

simion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

collen

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 2 nights in Dec 2022

8/10 Good

Janet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I liked the fact that the room was clean
Stayed 1 night in Nov 2022

10/10 Excellent

Reginald

Stayed 1 night in Nov 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2022

8/10 Good

Damir

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Joseph, Tacoma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I MOSTLY ENJOYED THE HOSPITALITY. THANK YOU.
Stayed 1 night in Sep 2022

8/10 Good

Sylvester

Stayed 4 nights in Aug 2022

8/10 Good

Edwell

Business traveller
Liked: Cleanliness, staff & service
We had a good stay. The staff was welcoming. The hotel was clean enough. The food good. Good parking needed for cars picking up guests. Still a good place to stay.
Stayed 6 nights in Aug 2022

10/10 Excellent

Melody

Stayed 2 nights in Aug 2022

10/10 Excellent

Mununuri

Stayed 1 night in Aug 2022

6/10 Okay

Mehluleli

Stayed 1 night in Jul 2022

6/10 Okay

flora

Travelled with family
Stayed 1 night in Apr 2022

6/10 Okay

Nancy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Themba on Apr 16, 2022
Dear Nancy Thank you for rating us, we appreciate the feedback. Kindly share areas of improvement as we would want you have a memorable experience always. regards

6/10 Okay

Eugene

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022
Response from Themba on Apr 16, 2022
Dear Nancy Thank you for rating us, we appreciate the feedback. Kindly share areas of improvement as we would want you have a memorable experience always. regards

6/10 Okay

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Its central amd clean
Stayed 1 night in Feb 2022

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good just hiccups at the start
Stayed 3 nights in Jan 2022
Response from Themba on Jan 13, 2022
Dear Nancy Thank you for the feedback and rating. we look forward to hosting your guest again. regards

10/10 Excellent

Tineyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable
Stayed 3 nights in Sep 2021
Response from Rumbi on Sep 27, 2021
Dear Tineyi Thank you for booking with us. We are happy to hear you had a memorable stay! We appreciate the feedback and hope to host you once again.

8/10 Good

Joseph F

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
Good hotel. Provides all you need. Food service is a bit slow
Stayed 1 night in Jul 2021
Response from Rumbi on Sep 27, 2021
Dear Joseph Thank you for booking with us. We will be sure to improve on our service efficiency. Many thanks for the feedback.

10/10 Excellent

Nolizwe

Stayed 1 night in Jun 2021

6/10 Okay

Murray

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2020
Response from Rumbi on Mar 17, 2020
Thank you for staying with us. We appreciate your feedback and we look forward to hosting you once again.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Rumbi on Mar 17, 2020
Good day Thank you for booking with us. We appreciate your positive feedback and we look forward to hosting you once again. Kind Regards

10/10 Excellent

Tineyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing, friendly staff
Stayed 2 nights in Mar 2020
Response from Rumbi on Mar 14, 2020
Good day Thank you for staying with us. We are happy to hear that you had a pleasant stay. We appreciated your feedback and we look forward to hosting you again in the near future. Kind Regards

10/10 Excellent

Alfonso

Stayed 2 nights in Jan 2020

10/10 Excellent

Dassie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. The hotel is well looked after
Stayed 1 night in Dec 2019
Response from FOM on Dec 18, 2019
Thank you for choosing to stay with us here at the Cresta Jameson Hotel. We appreciate your feedback and look forward to hosting you again. regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible with several food places within walking distance
Stayed 2 nights in Nov 2019
Response from Rumbi on Nov 25, 2019
Thank you for booking with us. We appreciate your feedback and we look forward to hosting you again in the near future. Kind Regards

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible service! Make sure you book the correct Cresta Lodge and not Cresta Hotel. No one helps you. Dodgy place.
Stayed 4 nights in Oct 2019
Response from Rumbi on Nov 25, 2019
Good day Thank you for booking with us. We sincerely regret that you did not have a pleasant stay at our property. We will be sure to look into improving our service as we endeavour to deliver an excellent product. We value your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Rumbi on Nov 11, 2019
Thank you for boking with us. We appreciate your feedback and we look forward to hosting you again soon. Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay. Great
Great service. Excellent service from Kimberly at reception, Ernest and Warmly who was attending to the rooms. Would greatly recommend to friends and relatives.
Stayed 1 night in Sep 2019
Response from Rumbi on Oct 4, 2019
Thank you for booking with us. We are happy to hear that you had a pleasant stay. We appreciate the feedback and look forward to hosting you once again. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to visit Harare, downside is that because it's so central it can be quite noisy. Bathroom wasn't up to b standard of rest of room, shower leaked
Stayed 3 nights in Sep 2019
Response from Rumbi on Oct 4, 2019
Thank you for booking with us. We appreciate the feedback and we will look into the areas you have highlighted. Kind Regards

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for the location
The hotel is a bit dated looking, but for the part of town it's in you're unlikely to find anything better. My room was generously sized and the bathroom was clean. Good breakfast options - just wish the coffee was not the same as the granulated stuff you get in the hotel room. The staff were very helpful. They printed off a flight boarding pass for me, which I appreciate, and gave me a bowl to have some noodles in my room in the evening.
Stayed 1 night in Sep 2019
Response from Rumby on Sep 25, 2019
Thank you for booking with us. We appreciate the feedback and look forward to hosting you once again. Kind Regards

10/10 Excellent

Cece

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean. Even though the economy is bad right now , it’s nice to still come to a hotelthat still maintain excellent standards. I love coming to Cresta and the stuff is wonderful. Good people😊😊😊
Stayed 2 nights in Aug 2019
Response from Rumbi on Aug 21, 2019
Thank you for staying with us. We are happy to hear you had a pleasant stay and we look forward to hosting you again soon. Kind Regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Rumbi on Aug 2, 2019
Good day Thank you for booking with us. We appreciate your feedback and we look forward to hosting you once again. Kind Regards

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harare hotels are priced quite steeply so Jameson is a pleasant surprise. The staff are very friendly and helpful and attend promptly to queries. The carpets in reception really need to be thrown away. They make reception look dirty.
Stayed 3 nights in May 2019
Response from Palesa on May 16, 2019
Dear Anonymous, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We appreciate your feedback on areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Rumbi on May 11, 2019
Thank you for booking with us. We value your feedback and we look forward to hosting you again in the near future !. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Downtown Harare
I was pleased with the hotel and would stay there again when I return to Harare. It is well located for the downtown area, clean, and everything works. The staff is first rate. The food in the dining room, dinner and breakfast was very good. Billing and follow through on pricing left something to be desired but I would be much more adamant on receiving the proper rate before I went to the room.
Stayed 4 nights in Apr 2019
Response from Palesa on Apr 23, 2019
Dear Anonymous, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

8/10 Good

M A

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2019
Response from Palesa on Jan 14, 2019
Dear M A, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

8/10 Good

Joshua

Liked: Staff & service, room comfort
Fair
Great hotel but need serious interior upgrade.
Stayed 1 night in Jan 2019
Response from Rumbi on Jan 5, 2019
Dear Joshua Thank you for staying with us. We are pleased to inform you that the hotel is currently undergoing renovations a the moment to give it the overdue upgrade, We value your feedback and we look forward to hosting you again soon. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Important is to open the restaurant for the whole day, so that it's possible to have meetings and drink something.
Stayed 12 nights in Dec 2018
Response from Palesa on Dec 19, 2018
Dear Anonymous, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We appreciate your feedback in areas needing attention. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Palesa on Dec 11, 2018
Dear Anonymous, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location was great, aircon and staff were great. The breakfast and dinner were not good, a lot needs to be done there.
Stayed 2 nights in Dec 2018
Response from FOM on Dec 10, 2018
Thank you for choosing to stay here at the Cresta Jameson, we really value your feedback. We will continue to work on the areas you mentioned and hopefully on your next stay everything will be memorable.

6/10 Okay

Paul, Toronto

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was up for just two nights. The Cresta Jameson is a good choice for Zimbabwe, but a bit worn and basic compared to other international hotels.
Stayed 2 nights in Nov 2018
Response from Rumbi on Nov 30, 2018
Thank you for booking with us. We are pleased to hear that you had a pleasant stay, we are happy to inform you that the hotel is currently undergoing refurbishment and will have a new look soon! We look forward to hosting you once again . Kind Regards

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Palesa on Oct 18, 2018
Dear Anonymous, Thank you for staying at Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

8/10 Good

Witold, calgary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Another stay at Jameson
Hotel definitely overdue for a refurbishment! But service and personnel attitude make up for a lot of the deficiencies. Price is hard to beat and the location walking distance from the offices I had to visit was just perfect. Stayed at the hotel before and will again when in Harare.
Stayed 2 nights in Oct 2018
Response from Palesa on Oct 15, 2018
Dear Witold, Thank you for choosing Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

8/10 Good

nolinetakudzwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Palesa on Oct 9, 2018
Dear Nolinetakudzwa, Thank you for choosing Cresta Jameson. We were honoured to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson

10/10 Excellent

Michael, Hull, UK

Liked: Cleanliness, staff & service, room comfort
Clean, convenient & good value
Staff are very friendly, rooms are clean, breakfast has cereals, typical hot food and fresh fruit. Good WiFi. The front of the hotel can be noisy from road noise so perhaps ask for a room on an upper floor or at the rear of the hotel.
Stayed 3 nights in Sep 2018
Response from Themba on Oct 2, 2018
Dear Michael, thank you for choosing to stay with us at the Cresta Jameson Hotel. We most appreciate your feedback and look forward to hosting you again soon.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Unfunctioning water basins and the use of.old towels is not welcome
Stayed 1 night in Sep 2018
Response from Themba on Oct 2, 2018
Dear Sir / Madam We would like to thank you for choosing to stay with us here at the Cresta Jameson Hotel. We value the feedback you have given us and sincerely apologize for the inconvenience caused. We will continue checking thoroughly all our rooms for defects and ensure amenities are user friendly. We look forward to yet another opportunity to host you. regards

8/10 Good

Sam, Knoxville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel close to the city centre and it sometimes gets noisy from traffic. We were in the second floor and you literally hear everything people outside the hotel were shouting about
Stayed 2 nights in Aug 2018
Response from Palesa on Aug 28, 2018
Dear Sam, Thank you for choosing Cresta Jameson. We were honoured to have you as our guest. We sincerely apologize for the inconvenience caused with the noise. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Jameson