[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # West Lake Home Hotel & Spa Lakefront hotel with free breakfast connected to the convention center in Hanoi ![Executive Single or Double Room, Lake View](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/1ee9d444.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/c0e7f300.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Food court](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/c4ec0a42.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Equipment storage](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/2939c416.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room amenity](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/1cfd5957.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies West Lake Home Hotel & Spa offers a peaceful escape by West Lake. Guests enjoy a breakfast buffet and relax on the quiet terrace. The hotel provides conveniences like dry cleaning, in-room WiFi, and 24/7 front desk service for seamless stays. 8.2 Very good ## Popular amenities - Room service - Breakfast included - Housekeeping - 24/7 front desk - Laundry - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=15966901&PinnedHotelID=15966901&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe Family Room](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/628b37bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Soundproofed Fireplace Air conditioning Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains Ceiling fan - City view - Sleeps 4 - 1 Double Bed and 1 Twin Bed ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/43f4f077.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Single or Double Room ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Refrigerator LCD TV Premium bedding Ceiling fan - City view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ![Executive Single or Double Room, Lake View](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/ede3cc4d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Single or Double Room, Lake View ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Free cribs/infant beds Refrigerator LCD TV Ceiling fan - Lake view - Sleeps 3 - 1 Double Bed ![Minibar, in-room safe, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/08f1ff72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Single or Double Room ### Highlights Soundproofed Individually furnished Fireplace Air conditioning Free cribs/infant beds Refrigerator LCD TV Blackout drapes/curtains - 237 sq ft - City view - Sleeps 3 - 1 Double Bed ![Standard King Room](https://images.trvl-media.com/lodging/16000000/15970000/15967000/15966901/66fe073d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room ### Highlights Soundproofed Fireplace Air conditioning Refrigerator LCD TV Blackout drapes/curtains Ceiling fan Shower/tub combination - City view - Sleeps 2 - 1 King Bed ## You may also like Ad ![2 bars/lounges, lobby lounge, cocktail bar](https://images.trvl-media.com/lodging/5000000/4780000/4772300/4772269/65777e02.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Hanoi Landmark72 by IHG Nam Từ Liêm - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 626 reviews CA $187 CA $212 total includes taxes & fees Nov 8 - Nov 9 [](https://www.expedia.ca/Hanoi-Hotels-InterContinental-Hanoi-Landmark72.h4772269.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/120000/114500/114496/c2219673_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pan Pacific Hanoi Ba Dinh - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 920 reviews CA $140 CA $159 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hanoi-Hotels-Pan-Pacific-Hanoi.h114496.Hotel-Information?chkin=2025-10-9&chkout=2025-10-10&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) Ad ![6 restaurants, breakfast, lunch, dinner served; French cuisine](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5710000/5702900/5702839/7d87131a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### JW Marriott Hotel Hanoi Nam Từ Liêm - Pool - Hot tub - Spa - Parking included 9.4 Exceptional 554 reviews CA $255 CA $289 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hanoi-Hotels-JW-Marriott-Hotel-Hanoi.h5702839.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - Pool - Spa - Kids pool - Parking included 8.6 Excellent 532 reviews CA $85 CA $99 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hanoi-Hotels-The-Hanoi-Club-Hotel-Residences.h4626837.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) Ad ![Indoor pool, open 6:00 AM to 8:00 PM, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/56000000/55030000/55026700/55026645/9d83e979_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Living West Hanoi Mỹ Đình - Pool - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 102 reviews CA $90 CA $102 total includes taxes & fees Nov 3 - Nov 4 [](https://www.expedia.ca/Hanoi-Hotels-Eastin-Hotel-Residences-Hanoi.h55026645.Hotel-Information?chkin=2025-11-3&chkout=2025-11-4&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/108000000/107500000/107500000/107499953/b33ece64_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Lestar Hotel Hanoi Ba Dinh - Free WiFi - Restaurant - Air conditioning - Breakfast available 10.0 Exceptional 80 reviews CA $67 CA $76 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Hanoi-Hotels-Lestar-Hotel-Hanoi.h107499953.Hotel-Information?chkin=2025-10-23&chkout=2025-10-24&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=0be26ee9-8e64-4895-be12-2d669e5a71bc&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-West-Lake-Home-Hotel-Spa.h15966901.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-West-Lake-Home-Hotel-Spa.h15966901.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.05692%2C105.83557&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vioheOSyokc8Wbt4HxzD0_LqAeQ=) No. 156 Yen Phu Street, Tay Ho, Hanoi #### What's nearby - West Lake - 1 min walk - 0.0 km - Ho Chi Minh Mausoleum - 2 min drive - 2.2 km - Dong Xuan Market - 3 min drive - 2.6 km - Hanoi Old Town Night Market - 4 min drive - 3.4 km - Hoan Kiem Lake - 4 min drive - 3.7 km #### Getting around - Hanoi Long Bien Station - 7 min drive - Ga Co Loa Station - 15 min drive - Noi Bai Intl. Airport (HAN) - 30 min drive #### Restaurants - ‪Pizza 4P's Âu Cơ - ‬4 min walk - ‪Philo Garden Cafe - ‬7 min walk - ‪Phở Tứ Hùng - ‬3 min walk - ‪The Drunken Duck - ‬8 min walk - ‪Sunkat’s Burgers - ‬3 min walk ## About this property ### West Lake Home Hotel & Spa Hotel near West Lake At West Lake Home Hotel & Spa, you can look forward to a free breakfast buffet, a terrace, and dry cleaning/laundry services. In addition to a restaurant, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Airport pick-up service (surcharge), babysitting (surcharge), and multilingual staff - A TV in the lobby, free newspapers, and an elevator - A front-desk safe, tour/ticket assistance, and luggage storage Room features All guestrooms at West Lake Home Hotel & Spa have comforts such as fireplaces and laptop-compatible safes, in addition to perks like air conditioning and bathrobes. More amenities include: - Bathrooms with shower/tub combinations and free toiletries - LCD TVs with cable channels - Refrigerators, electric kettles, and ceiling fans ## Similar properties ![Reception](https://images.trvl-media.com/lodging/84000000/83510000/83508300/83508255/baa0125f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The West Hotel & Spa Old Quarter - Breakfast included - Spa - Free WiFi - Restaurant 9.0 Wonderful 156 reviews CA $58 CA $67 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=83508255&PinnedHotelID=83508255&HadPinnedHotel=true®ionId=-1&adults=2) ![Building design](https://images.trvl-media.com/lodging/84000000/83130000/83122200/83122145/b7d045df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meritel Hanoi Old Quarter - Pool - Hot tub - Spa - Free WiFi 9.8 Exceptional 432 reviews CA $149 CA $161 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=83122145&PinnedHotelID=83122145&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2700000/2691000/2690931/c9548acb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aira Boutique Hanoi Hotel & Spa Ba Dinh - 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Babysitting (surcharge) - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station ### Outdoors - On a lake - Terrace ### Accessibility - Elevator ### More - 1 building - 9 floors - Built in 2016 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Ceiling fan - Fireplace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 2 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Renovations and closures The property is closed between March 4 and December 31. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for VND 330000.0 per day ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: VND 410000 per vehicle - Rollaway bed fee: VND 330000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as West Lake Home Hanoi Home Hotel Tay Ho West Lake Home Hotel Hanoi West Lake Home Hotel West Lake Home West Lake Home & Spa Hanoi West Lake Home Hotel & Spa Hotel West Lake Home Hotel & Spa Hanoi West Lake Home Hotel & Spa Hotel Hanoi ## Frequently asked questions ### Is West Lake Home Hotel & Spa pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at West Lake Home Hotel & Spa? > Check-in begins at 2 PM. After-hours check-in is not available. ### What time is check-out at West Lake Home Hotel & Spa? > Check-out is at noon. ### Does West Lake Home Hotel & Spa provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs at scheduled times. A fee of VND 410000 per vehicle applies. ### Where is West Lake Home Hotel & Spa located? > Located in Tay Ho, this hotel is 0.3 mi (0.5 km) from West Lake and 2.2 mi (3.5 km) from Hoan Kiem Lake. Tran Quoc Pagoda and Hanoi Botanical Garden are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## West Lake Home Hotel & Spa Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.2 Location ### 8.6 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 41 8 - Good 44 6 - Okay 17 4 - Poor 6 2 - Terrible 3 ### 6/10 Okay #### Jinky joy y Jan 7, 2020 Liked: Staff & service, room comfort ##### Jinky joy y Stayed 2 nights in Jan 2020 ### 6/10 Okay #### Verified traveller Nov 12, 2019 ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Ganesh Raj Nov 2, 2019 Liked: Room comfort ##### Ganesh Raj Stayed 7 nights in Oct 2019 ### 10/10 Excellent #### Sharon Oct 20, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great value for money and located centrally Great value for money, good size rooms, clean and tidy. Right next to a large hostel, don’t be put off by that as the hostel is a great location for all info on trips, booking taxis etc and the staff are mainly from the U.K. You will get some noise if you are located at the front but you get that in virtually every hotel in Hanoi. Located in a good area for bars & restaurants. Try Durty Burger, Black Jacks for good UK style food. ##### Sharon Stayed 1 night in Oct 2019 ### 8/10 Good #### Verified traveller Oct 20, 2019 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Lloyd Oct 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lloyd Stayed 3 nights in Oct 2019 ### 8/10 Good #### Verified traveller Aug 26, 2019 ##### Verified traveller Stayed 1 night in Aug 2019 ### 6/10 Okay #### avraham Aug 26, 2019 Liked: Cleanliness, staff & service ##### avraham Stayed 3 nights in Jul 2019 ### 4/10 Poor #### Verified traveller Aug 5, 2019 Disliked: Staff & service Not clean, service is subpar, outside of location would not recommend ##### Verified traveller Stayed 10 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller Jul 2, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Jun 2019 ### 8/10 Good #### Verified traveller Jun 3, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### Verified traveller May 30, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is a solid 3 star establishment with everything you could need. The breakfast spread is good, with the view of West Lake from the dining room unexpectedly great. The staff are friendly & helpful. I am happy to recommend this hotel. ##### Verified traveller Stayed 1 night in May 2019 ### 8/10 Good #### willem johannes May 21, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Voor iets meer geld veel meer comfort. We hadden een kamer geboekt aan de straatkant. Deze was erg krap bemeten. We kregen twee sleutels mee. Van de besproken kamer en van de wat ruimere kamer aan de achterkant van het hotel. Na bezichting van beide kamers besloten we om toch iets extra's bij te betalen en de kamer aan de achterkant te nemen. Zeer ruim en luxe ingericht. Mooie badkamer en een bed waar je met z'n zessen in zou kunnen liggen. Het hotel ligt aan een drukke straat vlakbij het West Lake meer. ##### willem johannes Stayed 1 night in May 2019 ### 6/10 Okay #### Verified traveller May 5, 2019 Liked: Staff & service, amenities, property conditions & facilities Blood stains on pillow and lizards in bed。it was okay ##### Verified traveller Stayed 1 night in Apr 2019 ### 10/10 Excellent #### Verified traveller May 3, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 5月連休に3泊しました。タイ湖のほとりにあり、ハノイのオールドクォーターからタクシーで片道40万ドンから50万ドンくらい。とても安いホテルなので期待していませんでしたが、宿泊した7Fの部屋は清潔であり、湯量も充分でした。またバイクや車のクラクションの騒音も全く気になりませんし、旧市街を避けて正解でした。両親と3人で一泊4,000円はかなり価値ありです。8Fにあるレストランで供される朝食も割合美味しかった。晩はホテルの側に食事するレストランもあります。10階建ぐらいの建物でナイトレイクビューが良かった。スーパーマーケットも歩いて2分くらいの場所にあります。荒っぽいタクシーに乗って街歩きに疲れた時に重宝します。エコノミーホテルなのでベトナム人やヨーロッパ系の宿泊客が多く、日本人はいませんでした。 ##### Verified traveller Stayed 3 nights in Apr 2019 ### 8/10 Good #### Verified traveller May 1, 2019 出発前日にエアポートピックアップサービスを利用しましたが、迅速に対応いただけて助かりました。 ##### Verified traveller Stayed 1 night in Apr 2019 ### 6/10 Okay #### Verified traveller Mar 28, 2019 ##### Verified traveller Stayed 3 nights in Mar 2019 ### 8/10 Good #### KENJI Mar 25, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### KENJI Stayed 3 nights in Mar 2019 ### 6/10 Okay #### hyeong wook Mar 4, 2019 Liked: Cleanliness #### 호안끼엠보다 좋은 West Lake주변의 호텔 예약내용: 2day, 강이 보이는 킹침대의 큰 방예약 1day: 여행가방을 열기에도 비좁은 작은 방 배정 2day: 정상적으로 예약한 방으로 교체 1day 예약과 다른 방을 주는것은 비용지불을 한 것과 맞지 않았음 신뢰에 문제가 있음 West Lake에 있는 조용한 좋은 위치 호수주변의 경관이 좋음 호텔이 깨끗하며, 친절함 ##### hyeong wook Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller Feb 27, 2019 ##### Verified traveller Stayed 1 night in Feb 2019 ### 8/10 Good #### Verified traveller Feb 12, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location and nice view to the lake. Personnel is very helpful and friendly. ##### Verified traveller Stayed 4 nights in Feb 2019 ### 8/10 Good #### Lloyd Jan 22, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lloyd Stayed 3 nights in Jan 2019 ### 6/10 Okay #### あまりりす, Fukuoka Jan 7, 2019 Disliked: Property conditions & facilities, room comfort 夜のチェックインだったせいかフロントには私服男性、ポーターも私服男性で何となく怪しい感じが否めない。フロント男性の英語が聞き取りにくい。今までフロントとの英語のやり取りで困った経験はなかったが、質問をしようとしても遮られ、空港送迎費用はアウト時決済でいいと言われていたが、後払いの場合はパスポート預かりだと一方的に言われ、パスポートを取られたままポーターが荷物を運び、部屋に追いやられそうになったので、一度乗ったエレベーターから降りて、パスポートを取り返すためにデポジットではなく送迎代往復をイン時にカード決済した。デポジットはパスポート預かりではなくクレジットカードでお願いしたい。このフロントにパスポートを預けるなど無理。預り証すらないので、預かっていないと言われれば終わり。部屋も写真とは大きく違ったが、とりあえず1泊して他のホテルに移ることにした。翌朝朝食に行く際、エレベータ内に腐ったパイナップルが放置されていてげんなり。全てに納得できず即ホテルを変えることにした。ホテル移動のために呼んでもらったタクシーは、へこんだボディで怪しげなタクシー。メーター使用なのに、財布から出して数えていたドン紙幣をメーター以上もぎ取るように取られた。近距離だったのともめるのも面倒なので、文句言わずに高いチップだと思いつつ取られたままにした。決済済の往路空港送迎代を返金してくれと言ったが、返金はできない、移動先のホテルに迎えに行くと言われて受け入れた。帰りの送迎は無事にちゃんとした人が迎えにきた。3泊のうち1泊でホテル移動。Ms.Jessieの対応が良いので、1泊分のみ返金してもらい納得したが、もう二度と泊まりたくない。 ##### あまりりす Stayed 3 nights in Jan 2019 ### 8/10 Good #### Verified traveller Jan 7, 2019 ##### Verified traveller Stayed 1 night in Jan 2019 ### 10/10 Excellent #### Alexey Dec 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel Very friendly staff. Nice breakfast. 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