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Reviews

3.8 / 5Good
81 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Vietnam Museum of Ethnology
    5 min drive
  • Popular Location
    Hanoi Botanical Garden
    6 min drive
  • Popular Location
    Tran Quoc Pagoda
    7 min drive
  • Airport
    Hanoi (HAN-Noi Bai Intl.)
    22 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Classic Room, 1 Double Bed

    Room Amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    More details
  • Premium Room

    Room Amenities

    • 322 sq ft
    • Lake view
    • Sleeps 2
    More details
  • Suite

    Room Amenities

    • 323 sq ft
    • Lake view
    • Sleeps 4
    More details
  • Standard Room, 2 Double Beds, Connecting Rooms

    Room Amenities

    • 592 sq ft
    • City view
    • Sleeps 6
    More details
  • Classic Room

    Room Amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    More details

About this area

Hanoi

Located in Hanoi, Sunset Westlake Hanoi Hotel is near theme parks. Vietnam Museum of Ethnology and Hanoi War Museum are cultural highlights, and travellers looking to shop may want to visit Lotte Center Hanoi and Dong Xuan Market. Ho Tay Water Park and Rising Sun Park are also worth visiting.

Popular Location

What's nearby

  • Vietnam Museum of Ethnology - 5 min drive
  • Lotte Center Hanoi - 5 min drive
  • Hanoi Botanical Garden - 6 min drive
  • Tran Quoc Pagoda - 7 min drive
  • Ho Chi Minh Museum - 7 min drive

Getting around

  • Hanoi Long Bien Station - 8 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 22 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Restaurant with a bar offering Vietnamese cuisine. Serves breakfast and lunch daily.

About this property

Sunset Westlake Hanoi Hotel

3.5-star hotel with free breakfast and restaurant
A restaurant, a bar/lounge and a coffee shop/café are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, valet parking and spa services. All 59 rooms offer free WiFi, minibars and LCD TVs with cable channels. Room service (during limited hours), coffee/tea makers and free local calls are among the other amenities available to guests.
Sunset Westlake Hanoi Hotel offers 59 forms of air-conditioned accommodation with minibars and a safe. LCD televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Valet parking: VND 80000 per night
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service

Food and drink

Free buffet breakfast
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Spa services

Family friendly

Dry-cleaning service
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

Free newspapers in reception
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken

English
Vietnamese

Business services

Business centre
Meeting rooms

Spa

Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible path of travel

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

TV channels
LCD TV

Food and drink

Coffee/tea maker
Electric kettle
Minibar

More

Desk
Free local calls
Iron/ironing board (on request)
Phone
Safe
Slippers

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before noon

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • No pets or service animals allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for VND 200000.0 per night.
  • Cots (infant beds) are not available.

Property payment types

Diners Club
Discover
JCB International
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Valet parking fee: VND 80000 per night
  • Rollaway bed fee: VND 200000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. No pets or service animals are allowed at this property.
3.8
5 - Excellent
22
4 - Good
34
3 - Okay
17
2 - Mediocre
5
1 - Poor
3
3.8
Cleanliness
4.2
Service and Staff
1.0
Amenities
3.6
Property condition

1/5

  • Disliked: Staff & service, amenities

booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.

Stayed 5 nights in May 2019

3/5

  • Liked: Staff & service
  • Disliked: Property conditions & facilities

Stayed 2 nights in Mar. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan. 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Dec. 2018

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Very friendly staff who went out of their way to assist and make my stay as easy as possible

    Stayed 2 nights in May 2018

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