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Overview of Sunset Westlake Hanoi Hotel

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  • Classic Room, 1 Double Bed

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Suite

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 4
    • 1 King Bed OR 2 King Beds
    More details
  • Classic Room

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 2
    • 2 Large Twin Beds
    More details
  • Standard Room, 2 Double Beds, Connecting Rooms

    Room amenities

    • 592 sq ft
    • City view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Premium Room

    Room amenities

    • 322 sq ft
    • Lake view
    • Sleeps 2
    • 1 Double Bed and 1 Twin Bed
    More details
3.8
Good
Rating 5 - Excellent. 23 out of 82 reviews
5 - Excellent 28%
Rating 4 - Good. 34 out of 82 reviews
4 - Good 41%
Rating 3 - Okay. 17 out of 82 reviews
3 - Okay 21%
Rating 2 - Poor. 5 out of 82 reviews
2 - Poor 6%
Rating 1 - Terrible. 3 out of 82 reviews
1 - Terrible 4%

3.8/5

Cleanliness

4.2/5

Staff & service

1.0/5

Amenities

3.6/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

1/5 Terrible

Business traveller, Travelled with group
Sad face IconDisliked: Staff & service, amenities
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
Stayed 5 nights in May 2019

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/5 Good

Stayed 1 night in Dec 2018

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