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Overview of Oriental Suite Hotel & Spa

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Guest reviews

4.7 / 5Exceptional
1,178 reviews
Guests rated this property 4.7/5 for cleanliness.

Amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant

Map

What's nearby

Popular LocationThang Long Water Puppet Theatre4 min walk
Popular LocationNgoc Son Temple6 min walk
Popular LocationHanoi Old City Gate8 min walk
AirportHanoi (HAN-Noi Bai Intl.)40 min drive

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  • Superior Double Room

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 2
    Show details
  • Deluxe Double Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
    Show details
  • Junior Room, Balcony

    4.5/5 guest room rating

    Room amenities

    • 322 sq ft
    • City view
    • Sleeps 2
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  • Royal Suites, big balcony

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 2
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  • Junior Suite, City View

    4.3/5 guest room rating

    Room amenities

    • 376 sq ft
    • City view
    • Sleeps 2
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  • Deluxe Twin Room

    4.7/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 2
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  • Family Suite, Connecting Rooms, City View (Oriental)

    5/5 guest room rating

    Room amenities

    • 592 sq ft
    • City view
    • Sleeps 5
    Show details

About this area

Hanoi

Located on a lake, Oriental Suite Hotel & Spa is in Hanoi's Hoan Kiem neighbourhood, an area with good shopping. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and St. Joseph's Cathedral. Looking to enjoy an event or a match while in town? See what's going on at My Dinh National Stadium. Our guests love the hotel's quiet location.

Map
Popular Location

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Ngoc Son Temple - 6 min walk
  • Hanoi Old City Gate - 8 min walk
  • St. Joseph's Cathedral - 9 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • Romance — 1 min walk

About this property

Oriental Suite Hotel & Spa

Lakefront Hanoi hotel in Hoan Kiem, walk to Hoan Kiem Lake
A full-service spa, a restaurant and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/café, massage/treatment rooms and concierge services. All 40 soundproofed rooms provide free WiFi, free wired Internet and minibars. Guests can enjoy fireplaces, and other standard amenities include room service (during limited hours), rainfall showerheads and LCD TVs.
Oriental Suite Hotel & Spa offers 40 forms of accommodation with fireplaces and minibars. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

24-hour return airport shuttle (surcharge)
Local area shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Full-service spa

Family friendly

Dry-cleaning service
Soundproofed rooms

Conveniences

Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

English
Vietnamese

Spa

3 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Massage - deep-tissue
Massage - hot stone
Massage - Thai
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible parking

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Ceiling fan

Bathroom

Bathrobes
Free toiletries
Hairdryer
Hydromassage showerhead
Shower

Entertainment

TV channels
LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Fireplace
Iron/ironing board
Phone
Safe
Soundproofing

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 10 per person (approximately)
  • Airport shuttle fee: USD 19 per room (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitiser.
  • Personal protective equipment, including masks, will be available to guests.
  • For traveller safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 10 years old are not allowed in the spa without adult supervision
Guests under 6 years old are not allowed in the spa

Property is also known as

Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite

Frequently asked questions

Guest reviews

4.7
Exceptional
5 - Excellent
899
4 - Good
236
3 - Okay
29
2 - Mediocre
8
1 - Poor
6
4.7
Cleanliness
4.9
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They were very helpful with face masks due to virus alerts and baggage storage and extra time in the hotel before our flight. Breakfast was terrific.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything, especially the staff, is great. What more is there to say?

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is in a great location with the most friendly staff! The rooms are comfortable with everything you need

Stayed 3 nights in Feb 2020