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Reviews of Lavender Central Hotel & Spa

3.5 out of 5
Lavender Central Hotel & Spa
39 Hang Bac Street, Hoan Kiem Dist, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 777 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 25 out of 1001 reviews" "
Rating 4 - Poor. 5 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

CHIA YEN

Travelled with group
Liked: Cleanliness, staff & service, amenities
Perfect location in old Quarter . Staffs are professional and friendly. Airport transfer taxi service is very helpful for the early airflight.
Stayed 4 nights in Mar 2024
Response from Dan Lai on Apr 2, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

10/10 Excellent

Suan Theng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Dan Lai on Mar 31, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

10/10 Excellent

Kathern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give more gold stars rating Lavender Hotel I would! From the second I stepped out of my taxi in front of the hotel, I was made to feel like royalty. A doorman brought my luggage into the lobby, I was checked in quickly and my luggage was taken to my room. I was offered hot tea too. It was very quiet. The bed, pillows was and cotton sheets were perfect. This hotel was probably built in the 1920’s or 1930’s. The lift , electrical, plumbing and bathroom have all been updated without losing the historical charm of the building. The bathroom was beautiful! Breakfast was incredibly delicious; with many choices on the buffet as well other items cooked to order. It’s located in the middle of the Old Quarter. If you’re looking for modern then it would be best to choose another part of the city. Every hotel and building in the Old Quarter is historic. It’s wonderful!
Stayed 1 night in Mar 2024
Response from Dan Lai on Mar 18, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

6/10 Okay

Tracey

Travelled with partner
Liked: Staff & service
Staff are wonderful at this property. Rxtremely helpful. Rooms on small size. No street noise given road proximity. However lots of internal noise from other room guests and restaurant area. Location great.
Stayed 2 nights in Mar 2024
Response from Lavender team on Mar 13, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff at the property. The went above and beyond to make sure our stay was great! The location is right in the heart of Old Town and easy walking distance to many amenities and sites. Our room was very clean and comfortable. We highly recommend this property if you want to experience Old Town Hanoi!
Stayed 2 nights in Feb 2024
Response from Dan Lai on Mar 3, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

10/10 Excellent

Maurice, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Staff were wonderful. A very nice breakfast was included with a lot of variety. Close to Hoan Kiem Lake and a lot of street food and restaurant options. Great value for money.
Stayed 2 nights in Feb 2024
Response from Dan Lai on Feb 14, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

6/10 Okay

Elvira

Travelled with family
Liked: Cleanliness
Just an average experience Location is good Do not accept the transportation offers from the front desk They are way overpriced and didn’t drop us at the right location use Grab app
Stayed 2 nights in Feb 2024
Response from Dan Lai on Feb 14, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

6/10 Okay

young woo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near beer street. I f you can handdle the very busy area,you will be o.k. Everything is near by the hotel but before check in, make sure your room has windows or not.
Stayed 2 nights in Jan 2024
Response from Dan Lai on Feb 14, 2024
Dear Value Guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Lavender Central Hotel Team.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were very clean and nice. The breakfast was good.
Stayed 2 nights in Nov 2023
Response from Hana Pham on Dec 31, 2023
Dear Sir/Madam,We would like to take a moment to express our sincere gratitude for choosing our hotel and our services. We understand that you have many options available to you, and we are honored that you have placed your trust in us.We take great pride in providing high-quality services to our valued customers like you, and we are glad to hear that you are completely satisfied with your choice. If there is anything we can do to enhance your experience or if you have any more feedback that you think we might need to know, please do not hesitate to reach out to us.Once again, thank you for staying with us, and we look forward to serving you again in the future.Best regards,Hana PhamFront Office Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with friendly staff
Stayed 5 nights in Nov 2023
Response from Hana Pham on Nov 22, 2023
Dear Sir/Madam,We would like to take a moment to express our sincere gratitude for choosing our hotel and our services. We understand that you have many options available to you, and we are honored that you have placed your trust in us.We take great pride in providing high-quality services to our valued customers like you, and we are glad to hear that you are completely satisfied with your choice. If there is anything we can do to enhance your experience or if you have any more feedback that you think we might need to know, please do not hesitate to reach out to us.Once again, thank you for staying with us, and we look forward to serving you again in the future.Best regards,Hana PhamFront Office Manager

10/10 Excellent

Taalib, Valley Stream

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at Lavender Central. Each time my experience was excellent! The staff is great. It's centrally located near a lot of action, restaurants, bars and shops. I, once again, highly recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Hana Pham on Nov 22, 2023
Dear Sir/Madam,We would like to take a moment to express our sincere gratitude for choosing our hotel and our services. We understand that you have many options available to you, and we are honored that you have placed your trust in us.We take great pride in providing high-quality services to our valued customers like you, and we are glad to hear that you are completely satisfied with your choice. If there is anything we can do to enhance your experience or if you have any more feedback that you think we might need to know, please do not hesitate to reach out to us.Once again, thank you for staying with us, and we look forward to serving you again in the future.Best regards,Hana PhamFront Office Manager

8/10 Good

Teresa

Stayed 2 nights in Oct 2023
Response from Hana Pham on Nov 22, 2023
Dear Sir/Madam,We would like to take a moment to express our sincere gratitude for choosing our hotel and our services. We understand that you have many options available to you, and we are honored that you have placed your trust in us.We take great pride in providing high-quality services to our valued customers like you, and we are glad to hear that you are completely satisfied with your choice. If there is anything we can do to enhance your experience or if you have any more feedback that you think we might need to know, please do not hesitate to reach out to us.Once again, thank you for staying with us, and we look forward to serving you again in the future.Best regards,Hana PhamFront Office Manager

8/10 Good

Edward, Riverside

Liked: Cleanliness, staff & service
A good hotel for the $$$ bad water pressure and internet
Stayed 9 nights in Jul 2023

10/10 Excellent

stacey, Orange

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Right in the center of old town. Everything is within walking distance
Stayed 1 night in Apr 2023
Response from Dan Lai on Jun 3, 2023
Dear Value guest, Thank you for your kind feedback after staying with us at Lavender Central Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in a very near future. Sincerely, Lavender Central Hotel Team.

8/10 Good

francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent service. Breakfast was good. Room was a bit tight, but it was functional. The “city view” was not much of a view. More of a view of the air conditioner. They moved us for the extra night coming back from Ha Long Bay to their sister property. Their sister hotel, the Rex Hanoi, was much better with regards to room and facilities. The Lavender is okay if you’re only staying a couple of nights and don’t mind the minimalist facilities. Otherwise I’d choose the Rex Hanoi.
Stayed 1 night in Mar 2023

6/10 Okay

francis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff and service was excellent. Breakfast was was typical, but the service was excellent. The only issue was that the room required a deep cleaning. The room itself was tidy and clean upon first entering, but under closer inspection, the room was in need of a deep cleaning. The bed, floor, and bathroom were clean enough. I would not choose to stay at this hotel again. On our return from Ha Long Bay, we were moved to their sister hotel due to “issues” with the air conditioner in our room. We were moved to the Rex Hanoi Hotel. The hotel had more amenities and the room appeared to be in a better state. I would stay at this property again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Lee

Stayed 1 night in Jan 2023

8/10 Good

Singh

Liked: Staff & service, amenities, property conditions & facilities
Good location

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! Honeymoon stay
Stayed 1 night, lovely room, very pleasant stay with helpful and lovely staff. Including helpful info for our stay. Ideal location
Stayed 1 night in Dec 2022

10/10 Excellent

Taalib, Valley Stream

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This little gem of a hotel is very close to all the action. Dozens of restaurants, clubs and bars, foot massages and small stores. The staff is superb! The property, though a bit dated, is spotless clean and safe. I highly recommend Lavender Central.
Stayed 3 nights in Nov 2022

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in our room was so amazing! King sized and had good quality mattress and sheets. The only problem I had was the room was a bit small. Otherwise, I have no issues with our stay.
Stayed 1 night in Oct 2022

6/10 Okay

Rosie

Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfy beds, nice staff, would stay here again
Stayed 2 nights in Apr 2022

4/10 Poor

Dennys

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is a short walk away from Ta Hien Street and Hoàn Kiếm Lake so it was great when you wanted to have a night out. The room itself was fine but I never got housekeeping for the 4 days I was there and the room had a certain musky smell that never seemed to go away. The staff was friendly and helpful when I had questions.
Stayed 4 nights in Apr 2022

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2020
Response from DAN LAI(MR.) on Oct 19, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A pleasant property. WiFi service needs to be attended to. Difficult to judge as the property was on the cusp of closing down due to the downturn associated with the Covid-19 pandemic.
Stayed 4 nights in Mar 2020
Response from DAN LAI(MR.) on Mar 29, 2020
Thank you for your staying with us! We appreciate your feedback Best regards Dan Lai

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset Travellers
We were unable to travel to Hanoi, we phoned Hotels.com who contacted the hotel to cancel our booking. The Oriental said they would get back to Hotels.com as they had to check with their Manager. We have heard nothing from Hotels.com. We also emailed the hotel explaining our situation & requested a reply. We did not get a reply to our email. Very disappointed with the Oriental.
Stayed 2 nights in Mar 2020
Response from DAN LAI(MR.) on Mar 17, 2020
Dear Mr/Ms Sandra, We are very sorry about your feedback. Could you advise me your booking detail, so that i will check and reply you. Our staff may be has mistake to not yet informed me this situattion. I am looking forward to hearing from you soon Dan Lai Hotel Manager

10/10 Excellent

Annie, Vancouver, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was unbelievably friendly. Breakfast was great every morning and they provided plenty of filtered drinking water for us.
Stayed 3 nights in Mar 2020
Response from DAN LAI(MR.) on Mar 8, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 29, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 29, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

J4, DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in the heart of Hanoi's Old Quarter...
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 29, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest stay we’ve had
This was one Of the nicest stay suites had traveling south east Asia. From start to finish the service and the friendliness of the staff was incredible. They always greeted you with a smile, offered to help with anything you might need and we’re always busy cleaning and making the hotel shine. The room and surrounding areas In the hotel were spotless. They serve a wide variety of things to eat at breakfast. I don’t think you could get a much better value for the money then this hotel. It was in a great location in old town But did not have the traffic noise from the street below. I most definitely would recommend this place to anyone traveling to old town Hanoi
Stayed 2 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 26, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

J4, DC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small gem tucked away in the Old Quarter of Hanoi... but very close to the action! Staff very charming and helpful, and my cozy room had everything I needed...
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 25, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff.
Good hotel within walking distance to everything in the Old Quarter. Lots of restaurant choices nearby. Very helpful staff. Comfortable room but blinds over the window would not fully close and the safe was not functioning. Great breakfast. A pleasant stay.
Stayed 3 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 22, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is distinctive, clean and the staff are honest. I forgot my cards at the hotel and went out to another city far away from them, but they contacted me and informed me that they found it, thank them
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 20, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 18, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, super helpful and friendly staff, excellent breakfast and my room was perfect, and a very reasonable price. Could not ask for more!
Stayed 4 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 18, 2020
Dear Sir/Madame I would like to personally thank you for choosing Lavender Central Hotel &Spa ( Formerly Oriental Central Hotel) on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) Hotel manager

10/10 Excellent

Valerie J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home in a very busy city!
This hotel was spotless and very comfortable! The service could not get any better. The breakfast was excellent!
Stayed 2 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 15, 2020
Dear Madame, I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 14, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 14, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late for a half hour made me run to the transit flight
Stayed 2 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 14, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new hotel. Friendly and polite staff. The breakfast is delicious. Will visit again next time.
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 13, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from DAN LAI(MR.) on Feb 12, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

6/10 Okay

Mostafa, Perth Australia.

Travelled with partner
The breakfast staff were pleasant althoug the breakfast was very average.
Stayed 5 nights in Feb 2020
Response from DAN LAI(MR.) on Feb 10, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer!
Excellent location in the Old Quarter. The staff helped with everything from arranging airport transfers and visas to just generally being very helpful. Breakfast was included and was delicious! Comfy beds. Would stay again.
Stayed 1 night in Jan 2020
Response from DAN LAI(MR.) on Feb 4, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

bill, Rogersville, Tennessee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, staff was soooooo friendly, great breakfasts. Location is very close to all kinds of food including American food. Lots of shops nearby and 10 minute walk to hoan kiem lake. I’ll go back next year.
Stayed 5 nights in Jan 2020
Response from DAN LAI(MR.) on Feb 3, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

2/10 Terrible

Verified traveller

Disliked: Staff & service
Coronavirus - cancellation - did not give even a partial refund.
Stayed 4 nights in Jan 2020
Response from DAN LAI(MR.) on Feb 1, 2020
Dear Sir/Madame, We are very sorry for the cancellation of your reservation. Currently, there are many guests staying in our hotel and they are not affected. We hope to welcome you in the near future. Best reagrds Dan Lai Hotel Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from DAN LAI(MR.) on Jan 29, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very quiet. Adam and the rest of the staff were extremely friendly. Breakfast was delicious, excellent hot water in shower and extremely fast wifi. I’d definitely go back there again!
Stayed 1 night in Jan 2020
Response from DAN LAI(MR.) on Jan 20, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER

10/10 Excellent

Becky, Minnesota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great location and fabulous room.
Stayed 1 night in Jan 2020
Response from DAN LAI(MR.) on Jan 17, 2020
Dear Sir/Madame I would like to personally thank you for choosing Oriental central hotel on your recent trip to Ha Noi. We hope to welcome you again in the very near future. We appreciate your feedback. With many thanks and best regards, DAN LAI(MR.) HOTEL MANAGER