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Overview of InterContinental Hanoi Westlake

Photo gallery

Guest reviews

4.4 / 5Excellent
1,216 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

Popular LocationTran Quoc Pagoda2 min drive
Popular LocationHanoi Botanical Garden3 min drive
Popular LocationBa Dinh Square5 min drive
AirportHanoi (HAN-Noi Bai Intl.)19 min drive

Choose dates to view prices

Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Superior Room

    Superior Room

    Room amenities

    • 463 sq ft
    • Sleeps 3
    More details
  • Room, 1 King Bed, Overwater

    Room, 1 King Bed, Overwater

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    More details
  • Room, 1 King Bed, View, Overwater (Panoramic View)

    Room, 1 King Bed, View, Overwater (Panoramic View)

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Superior Room, 2 Single Beds

    Superior Room, 2 Single Beds

    Room amenities

    • 463 sq ft
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds, View (Panoramic View)

    Deluxe Room, 2 Single Beds, View (Panoramic View)

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Room, 2 Single Beds, Overwater

    Room, 2 Single Beds, Overwater

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    More details
  • Club Room (Intercontinental)

    Club Room (Intercontinental)

    Room amenities

    • Sleeps 3
    More details
  • Suite, 1 King Bed (Lotus)

    Suite, 1 King Bed (Lotus)

    Room amenities

    • 538 sq ft
    • Partial lake view
    • Sleeps 3
    More details
  • Grand Suite, 1 King Bed (Westlake)

    Grand Suite, 1 King Bed (Westlake)

    Room amenities

    • 753 sq ft
    • Lake view
    • Sleeps 3
    More details
  • Deluxe Room, 1 King Bed, View (Panoramic View)

    Deluxe Room, 1 King Bed, View (Panoramic View)

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    More details
  • Club Room, 1 King Bed

    Club Room, 1 King Bed

    Room amenities

    • Sleeps 3
    More details
  • Club Room, 2 Single Beds

    Club Room, 2 Single Beds

    Room amenities

    • Sleeps 3
    More details
  • Room, 2 Single Beds, View, Overwater (Panoramic View)

    Room, 2 Single Beds, View, Overwater (Panoramic View)

    Room amenities

    • Lake view
    • Sleeps 3
    More details
  • Room, 2 Bedrooms (Residence)

    Room, 2 Bedrooms (Residence)

    Room amenities

    • Partial lake view
    • Sleeps 4
    More details
  • Presidential Suite, 2 Double Beds, View (Panoramic View)

    Presidential Suite, 2 Double Beds, View (Panoramic View)

    Room amenities

    • Partial lake view
    • Sleeps 4
    More details

About this area

Hanoi

Located in Hanoi, InterContinental Hanoi Westlake is in the city centre and on a lake. Hanoi War Museum and Thang Long Water Puppet Theatre are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ho Chi Minh Mausoleum. Looking to enjoy an event or a game while in town? See what's happening at My Dinh National Stadium or My Dinh Aquatics Centre.

Popular Location

What's nearby

  • Tran Quoc Pagoda - 2 min drive
  • Hanoi Botanical Garden - 3 min drive
  • Ba Dinh Square - 5 min drive
  • Ho Chi Minh Mausoleum - 9 min drive
  • One Pillar Pagoda - 10 min drive

Getting around

  • Hanoi Long Bien Station - 3 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 19 min drive

Restaurants

  • Where to eat
  • Cafe Du Lac – Restaurant offering international cuisine. Serves breakfast, brunch, lunch and dinner.
  • Milan – Pool-view restaurant offering Italian cuisine. Serves dinner.
  • Saigon – Restaurant offering Asian cuisine. Serves dinner.

About this property

InterContinental Hanoi Westlake

Luxury Hanoi hotel in Quảng An with 3 restaurants
3 restaurants, an outdoor pool and 3 bars/lounges are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a swim-up bar and a coffee shop/café are on-site. All 318 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Guests will also find free wired Internet, Select Comfort and 24-hour room service.
InterContinental Hanoi Westlake offers 318 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.
This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 20 for adults and USD 10 for children
3 restaurants and 1 coffee shop/cafe
3 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Things to do

24-hour health club
Children's pool
Outdoor pool
Sauna
Steam room

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
French
Japanese
Korean
Vietnamese

Business services

Business centre
Computer station
Meeting rooms
Conference centre

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Pillow menu
Rollaway/extra beds (surcharge)
Select comfort bed

Bathroom

Bathrobes
Bathtub or shower
Deep-soaking bathtub
Free toiletries
Hairdryer
Rainfall showerhead

Entertainment

LCD TV
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Desk
Free newspapers
Iron/ironing board
Phone
Safe
Slippers
Turndown service

Policies

Check-in

Check-in between 3 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 45 per night.
  • Free cots (infant beds)!

Property payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 45 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms.

Guest reviews

4.4

Excellent

5 - Excellent
696
4 - Good
396
3 - Okay
74
2 - Mediocre
32
1 - Poor
18
4.5
Cleanliness
4.5
Service and Staff
4.3
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities

I stayed in an over water room, which in itself was really quite nice. It was a bit of a walk from the main building and up several stairs so, keep that in mind when booking. The balcony overlooked the lake and was directly across from the driving range, which is a great design feature, but the lake is terribly polluted so all you see brown water with nets in for the driving range. The smog hanging over all of Hanoi also prevented you from seeing much of the lake, anyway. The room decor is nice but is old and in need of refreshing. The bathroom has a lovely huge soaker tub but the fixtures have lime buildup on them, so, while running a bath, the water was spraying out from the faucet and went all over the floor. The towels are thick and amazing. The walls are thin so you can hear everything from the next room. I ate at 2 of the restaurants during my stay and the food is delicious but expensive, but the hotel is close enough to many restaurants where you can find every type of food if you want to pay cheaper prices. The staff are amazing and accommodating and most speak very good english.

Stayed 6 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is located in a lake which makes it charming and unique. Staff are friendly and helpful. The breakfast buffet is good. We’d stay here again!

Stayed 3 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The idea of a property on a tranquil lake near Hanoi was appealing. The prices seemed a little high but we went ahead and booked. The initial room was terrible, very smelly and dark. You could see and be seen by everyone walking past. My wife and I are more private people. The staff readily offered another room that was acceptable but I wish it didn’t have to happen. Breakfast buffet was huge but nothing was exceptional.

Stayed 2 nights in Jan. 2020

4/5 Good

  • Liked: Cleanliness, staff & service

Rather old property- good stay

The club lounge was quite good with a lot of options for food & drinks & excellent service by the manager. Apart from that the rest of the hotel was just about ok. The rooms need to be renovated

Stayed 3 nights in Dec. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Club lounge and staff were excellent. Lakeview, limousine service were also good. Dinner at Milan restaurant was superb and we visited two days in a row.

Stayed 2 nights in Jan. 2020