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Overview of InterContinental Hanoi Westlake

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  • Deluxe Room, 1 King Bed, View (Panoramic View)

    Photos of Deluxe Room, 1 King Bed, View (Panoramic View)

    5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 1 King Bed, View, Overwater (Panoramic View)

    Photos of Room, 1 King Bed, View, Overwater (Panoramic View)

    4.8/5 guest room rating

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 2 Twin Beds, Overwater

    Photos of Room, 2 Twin Beds, Overwater

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    • 2 Twin Beds
    More details

  • Suite, 1 King Bed (Lotus)

    Photos of Suite, 1 King Bed (Lotus)

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Partial lake view
    • Sleeps 3
    • 1 King Bed
    More details

  • Grand Suite, 1 King Bed (Westlake)

    Photos of Grand Suite, 1 King Bed (Westlake)

    Room amenities

    • 753 sq ft
    • Lake view
    • Sleeps 3
    • 1 King Bed
    More details

  • Superior Room, 2 Twin Beds

    Photos of Superior Room, 2 Twin Beds

    3.6/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 2 Twin Beds
    More details

  • Room, 2 Bedrooms (Residence)

    Photos of Room, 2 Bedrooms (Residence)

    Room amenities

    • Partial lake view
    • Sleeps 4
    • 2 Double Beds
    More details

  • Superior Room

    Photos of Superior Room

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 3
    • 2 Twin Beds OR 1 King Bed
    More details

  • Club Room, 2 Twin Beds

    Photos of Club Room, 2 Twin Beds

    Room amenities

    • Sleeps 3
    • 2 Twin Beds
    More details

  • Deluxe Room, 2 Twin Beds, View (Panoramic View)

    Photos of Deluxe Room, 2 Twin Beds, View (Panoramic View)

    3.9/5 guest room rating

    Room amenities

    • 463 sq ft
    • Lake view
    • Sleeps 3
    • 2 Twin Beds
    More details

  • Room, 1 King Bed, Overwater

    Photos of Room, 1 King Bed, Overwater

    4.5/5 guest room rating

    Room amenities

    • 463 sq ft
    • Partial lake view
    • Sleeps 3
    • 1 King Bed
    More details

  • Club Room, 1 King Bed

    Photos of Club Room, 1 King Bed

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details

  • Room, 2 Twin Beds, View, Overwater (Panoramic View)

    Photos of Room, 2 Twin Beds, View, Overwater (Panoramic View)

    Room amenities

    • Lake view
    • Sleeps 3
    • 2 Twin Beds
    More details

  • Club Room (Intercontinental)

    Photos of Club Room (Intercontinental)

    4.7/5 guest room rating

    Room amenities

    • Sleeps 3
    • 2 Twin Beds OR 1 King Bed
    More details

  • Presidential Suite, 2 Double Beds, View (Panoramic View)

    Photos of Presidential Suite, 2 Double Beds, View (Panoramic View)

    Room amenities

    • Partial lake view
    • Sleeps 4
    • 2 Double Beds
    More details
4.4
Excellent
Rating 5 - Excellent. 588 out of 997 reviews
5 - Excellent 59%
Rating 4 - Good. 318 out of 997 reviews
4 - Good 32%
Rating 3 - Okay. 53 out of 997 reviews
3 - Okay 5%
Rating 2 - Poor. 21 out of 997 reviews
2 - Poor 2%
Rating 1 - Terrible. 17 out of 997 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel destination for business or pleasure
Beautifully located and designed hotel with fine views over West Lake from every room. High standard, quick and efficient, from front office/reception to restaurants and room service. All staff are friendly, courteous, attentive and efficient. Nothing is too much trouble and one is always left with the impression that great pleasure is taken in providing a kind and efficient standard of service. There are so many public areas in the hotel where one can relax and be comfortable. A special feature which I liked was the Business Club/ Lounge with areas for working and reading or relaxation with a large restaurant area where breakfast can be taken if you do not wish to go to the main coffee shop, as well as evening cocktails and light refreshments. Altogether a delightful two day stay in a comfortable ambience and relaxing atmosphere.
Stayed 2 nights in Jul 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities
I stayed in an over water room, which in itself was really quite nice. It was a bit of a walk from the main building and up several stairs so, keep that in mind when booking. The balcony overlooked the lake and was directly across from the driving range, which is a great design feature, but the lake is terribly polluted so all you see brown water with nets in for the driving range. The smog hanging over all of Hanoi also prevented you from seeing much of the lake, anyway. The room decor is nice but is old and in need of refreshing. The bathroom has a lovely huge soaker tub but the fixtures have lime buildup on them, so, while running a bath, the water was spraying out from the faucet and went all over the floor. The towels are thick and amazing. The walls are thin so you can hear everything from the next room. I ate at 2 of the restaurants during my stay and the food is delicious but expensive, but the hotel is close enough to many restaurants where you can find every type of food if you want to pay cheaper prices. The staff are amazing and accommodating and most speak very good english.
Stayed 6 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a lake which makes it charming and unique. Staff are friendly and helpful. The breakfast buffet is good. We’d stay here again!
Stayed 3 nights in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

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