Title: Hanoi La Palm Premier Hotel&Spa - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=95656768&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hanoi La Palm Premier Hotel&Spa Travelers indulge in massage treatments before enjoying local flavors at the hotel's restaurant, café, or complimentary breakfast buffet ## Photo gallery for Hanoi La Palm Premier Hotel&Spa ![Front of property - Hanoi La Palm Premier Hotel&Spa (Hanoi)](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/1f3d18cc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hanoi La Palm Premier Hotel&Spa (Hanoi)](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/f356ffa1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Quadruple Room, City View - Hanoi La Palm Premier Hotel&Spa (Hanoi)](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/cf86f9f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hanoi La Palm Premier Hotel&Spa (Hanoi)](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/e31621a6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hanoi La Palm Premier Hotel&Spa (Hanoi)](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/c454ceb9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Hanoi Old Town Night Market, Hanoi La Palm Premier Hotel&Spa is perfect for city exploration. Enjoy a free breakfast buffet, spa treatments, café coffee, local cuisine at the restaurant, concierge services, tour assistance, and in-room WiFi. ## Reviews 8.0 Very good ## Popular amenities - Spa - Pet friendly - Free WiFi - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=95656768&PinnedHotelID=95656768&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Deluxe Double or Twin Room ![Deluxe Double or Twin Room](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/651390d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 269 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/c604ba94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 301 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Executive Triple Room, City View ![Executive Triple Room, City View](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/8ba9e830.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Triple Room, City View 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 377 sq ft - Sleeps 3 - 1 King Bed and 1 Large Twin Bed ### View all photos for Honeymoon Double Room ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/3da003de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Honeymoon Double Room ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Family Quadruple Room, City View ![Family Quadruple Room, City View](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/cf86f9f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, City View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 431 sq ft - Sleeps 4 - 1 King Bed and 2 Large Twin Beds ### View all photos for Signature Room, Connecting Rooms, City View ![Signature Room, Connecting Rooms, City View](https://images.trvl-media.com/lodging/96000000/95660000/95656800/95656768/884af997.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, Connecting Rooms, City View ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu Renovated in 2023 - City view - 538 sq ft - Sleeps 5 - 1 King Bed and 2 Large Twin Beds ## You may also like Ad ![Lobby sitting area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4630000/4626900/4626837/737723c7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Hanoi Club Hotel & Residences Tay Ho - Pool - Spa - Kids pool - Parking included 8.6 Excellent 578 reviews CA $88 CA $102 total includes taxes & fees Feb 13 - Feb 14 [](https://www.expedia.ca/Hanoi-Hotels-The-Hanoi-Club-Hotel-Residences.h4626837.Hotel-Information?chkin=2026-2-13&chkout=2026-2-14&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=223581a3-fb35-458a-b7d2-e8b938a3967d&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/116000000/115430000/115421200/115421123/cdea080a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hanoi Splendid Premium Hotel Old Quarter - Pool - Breakfast included - Spa - Free WiFi 9.6 Exceptional 322 reviews CA $126 CA $136 total includes taxes & fees Feb 2 - 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Pool - Hot tub - Spa - Free WiFi 9.8 Exceptional 1,000 reviews CA $463 CA $525 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=223581a3-fb35-458a-b7d2-e8b938a3967d&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-La-Palm-Premier-HotelSpa.h95656768.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-Hanoi-La-Palm-Premier-HotelSpa.h95656768.Hotel-Information) ## About the area Located in Old Quarter neighborhood, Hanoi La Palm Premier Hotel&Spa is connected to a rail/subway station. Travelers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Hanoi Botanical Garden are also worth visiting. [Visit our Hanoi travel guide](https://www.expedia.ca/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03264%2C105.84932&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LE5CWXMsQCbazef1VrdcbPZ3xmo=) 35 Hang Quat Street, Hang Gai Ward, Hanoi, 100000 ### What's nearby - ![Hang Gai Street featuring street scenes and signage](https://images.trvl-media.com/place/6286771/4d43e8d2-38ed-457d-aa30-8cb1c0b17b7d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hang Gai Street 2 min walk \- 0.2 km - ![Hoan Kiem Lake showing a monument, heritage architecture and a lake or waterhole](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 3 min walk \- 0.3 km - ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Old Town Night Market 5 min walk \- 0.5 km - ![Thang Long Water Puppet Theatre which includes nightlife, night scenes and performance art](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 5 min walk \- 0.5 km - ![St. Joseph Cathedral which includes a church or cathedral, heritage architecture and markets](https://images.trvl-media.com/place/6158574/06e04dab-1cc5-4821-97cd-8c54711393b7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St. Joseph's Cathedral of Hanoi 7 min walk \- 0.6 km ### Getting around - Hanoi Long Bien Station 14 min walk - Noi Bai Intl. Airport (HAN) 44 min drive ### Restaurants - Hoa quả dầm Hoa béo 2 min walk - Gau Coffee & Bakery 3 min walk - Phở Gà Hàng Hòm 2 min walk - phở gà 26 Hà Trung 1 min walk - Phở bò Lý béo 1 min walk ## About this property ### Hanoi La Palm Premier Hotel&Spa Upscale hotel remodeled in 2023 and located near Hoan Kiem Lake Close to Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi, Hanoi La Palm Premier Hotel&Spa provides a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a sports massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant and a snack bar/deli. You'll also enjoy perks such as: - Self parking (surcharge), a roundtrip airport shuttle (surcharge), and an elevator - Tour/ticket assistance, luggage storage, and concierge services - Coffee/tea in the lobby, a 24-hour front desk, and a front-desk safe Room features All 50 rooms have comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. More amenities include: - Children's slippers and free infant beds - Hypo-allergenic bedding and pillowtop mattresses - 2 bathrooms with hydromassage showers and designer toiletries - Flat-screen TVs with premium channels - Wardrobes/closets, free tea bags/instant coffee, and electric kettles ## Similar properties ![Flat-screen TV](https://images.trvl-media.com/lodging/39000000/38230000/38227700/38227691/b2cc2677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercury Central Hotel Hanoi Old Quarter - Free WiFi - Restaurant - Air conditioning - Laundry 8.8 Excellent 23 reviews CA $86 CA $98 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=38227691&PinnedHotelID=38227691&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/91000000/90710000/90707800/90707705/3a91a1ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HANOI FLORA HOTEL Old Quarter - Free WiFi - Air conditioning - 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Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour offsite parking (VND 150,000 per night); discounts available - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Secured, covered self parking on site (VND 150,000 per night) ### Food and drink - Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Full-service spa ### Family friendly - In-room crib - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Guidebooks - Lockers - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Full-service spa - Deep-tissue massages - Hot stone massages - In-room massages - Prenatal massages - Spa open daily - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (100 inch wide door) - Front entrance ramp - Hand-held showerhead - Hardwood flooring in room - Height-adjustable showerhead - Low-height door lock - Low-height electrical outlets in bathroom - Roll-in shower (50 inches wide) - Tile flooring in public areas - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to elevator - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways ### More - 10 floors - 2 buildings - Built in 2020 - Designated smoking areas (fines apply) - Renovated entire property - June 2023 ## Room amenities ### Bedroom - Blackout drapes - Free crib - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - 2 private bathrooms - Bathrobes - Bidet - Children's slippers - Designer toiletries - Hair dryer - Hydromassage showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Electric kettle - Free bottled water - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Access via exterior corridors - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Iron/ironing board - Laptop workspace - Phone - Portable fan - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:30 AM Late check-in subject to availability Minimum check-in age: 15 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming cats only Food and water bowls and litter boxes are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: VND 400000 per vehicle (one-way, maximum occupancy 4) - Covered self parking fee: VND 150000 per night - Nearby parking fee: VND 150000 per night(164 ft away; open 24 hours) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hanoi Palm Premier Hotel&spa Hanoi La Palm Premier Hotel&Spa Hotel Hanoi La Palm Premier Hotel&Spa Hanoi Hanoi La Palm Premier Hotel&Spa Hotel Hanoi ## Frequently asked questions ### Is Hanoi La Palm Premier Hotel&Spa pet-friendly? ### How much does it cost to stay at Hanoi La Palm Premier Hotel&Spa? ### How much is parking? ### What time is check-in at Hanoi La Palm Premier Hotel&Spa? ### What time is check-out at Hanoi La Palm Premier Hotel&Spa? ### Does Hanoi La Palm Premier Hotel&Spa provide a shuttle to the airport? ### Where is Hanoi La Palm Premier Hotel&Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hanoi La Palm Premier Hotel&Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.2 Amenities ### 9.0 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 17 8 - Good 6 6 - Okay 5 4 - Poor 0 2 - Terrible 4 ## Reviews ### 8/10 Good #### Dusting Oct 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location ##### Dusting Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Thi Hang Ni May 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service and staff created a very welcoming atmosphere, feel comfortable during staying. ##### Thi Hang Ni Stayed 1 night in May 2025 ### 10/10 Excellent #### Joseph May 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were so attentive to their guest. Overall i recommend the hotel. ##### Joseph Stayed 3 nights in May 2025 ### 10/10 Excellent #### Caitlin Alina May 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super nice room and staff, the breakfast also had variety for everyone and was delicious! Staff is always caring and kind! The room was clean and spacious. ##### Caitlin Alina Stayed 2 nights in May 2025 ### 10/10 Excellent #### hyunggyun Apr 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They had connected room option, which makes staying with friends and family more convenient ! I also enjoyed the breakfast with fresh made to order eggs and fresh mango and dragon fruit. ##### hyunggyun Stayed 4 nights in Apr 2025 ### 6/10 Okay #### Stephan Aug 10, 2024 Liked: Staff & service Disliked: Property conditions & facilities The location is very good ##### Stephan Stayed 3 nights in Aug 2024 ### 10/10 Excellent #### Duc Jul 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel - good service Just coming here and enjoy the best service. The staff is very helpful and friendly, they help us organize everything from the decent room to the beautiful excursions that we never ever had before. The location & breakfast is also the positive point of this hotel that make you feel the most comfortable. I will definitely come back here next time with my hall families . ##### Duc Stayed 1 night in Jul 2024 ### 6/10 Okay #### Fred Oct 14, 2024 Liked: Staff & service Staff are friendly and helpful. Photos though don’t match the condition of the property and in our 4 day stay at the property the hot water system seem to be broken so cold showers constantly ##### Fred Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Felicia Oct 10, 2024 Liked: Property conditions & facilities Here’s a toned-down version of the review: “Our stay at Hanoi La Palm Premier Hotel was wonderful. The location is perfect for exploring the heart of Hanoi, and a special shout-out to David and Kang, who made sure we were always well looked after with their warm and helpful service. The hotel was very clean, and our room was comfortable, providing a great place to relax after a day out. The breakfast offered a good variety, with both local Vietnamese dishes and Western options to choose from. Overall, we had a great experience and would recommend Hanoi La Palm Premier Hotel for anyone visiting Hanoi.” ##### Felicia Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Le Jul 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfecto Great location is in the center of the old quarter. If you plan to do organized tours, the location here is perfect for picking you up. They also organized their own program tour with promotion for staying guests. I would like to thank Lukas and David, both of whol were very helpful. Definitely come back for the next visits ##### Le Stayed 1 night in Jun 2024 ### 10/10 Excellent #### KAYE Jun 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The hotel was very ##### KAYE Stayed 4 nights in Jun 2025 ### 6/10 Okay #### long May 24, 2025 Good value for the price ##### long Stayed 1 night in May 2025 ### 8/10 Good #### BARRY Jul 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel with the usual friendly staff. The only reason I didn’t rate it 5 stars was the extremely slippery bathroom floor. The floor in the shower area was very dangerous… lawsuit waiting to happen ##### BARRY Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Maitrang Jan 2, 2026 Extremely Disappointing Experience - My recent stay at this hotel was deeply disappointing and far below even basic expectations. Despite having an email confirmation approving my change in the number of nights, the receptionist Viv refused to honor it upon arrival. Instead of addressing the issue professionally, the staff insisted on ignoring the email confirmation entirely. To make matters worse, the hotel demanded payment in cash and stated that using a credit card would result in an additional percentage fee. This kind of practice feels unprofessional and misleading, especially when not disclosed upfront. What stood out the most, however, was the complete lack of respect shown by the receptionist Viv. Their attitude was dismissive, unhelpful, and at times rude—something no guest should ever have to deal with. The overall management seems equally unprofessional, as these issues reflect a broader problem rather than an isolated incident. Guests should stay far away from this hotel. The incompetence at the reception and lack of professionalism from management make this establishment one to avoid. There are plenty of better‑run hotels that actually value their guests and honor their commitments. ##### Maitrang Stayed 3 nights in Dec 2025 ### 8/10 Good #### Jazmina Sep 18, 2023 Liked: Cleanliness, staff & service Good place to start when traveling to Vietnam. ##### Jazmina Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Luba Feb 18, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff was really friendly and helpful. Morning buffet was excellent! Fresh fruit, good assortment of dishes to choose from ##### Luba Stayed 4 nights in Feb 2024 ### 6/10 Okay #### Tri Aug 10, 2023 Liked: Cleanliness, staff & service Nice location. Room is decent but staff are very helpful ##### Tri Stayed 2 nights in Aug 2023 ### 2/10 Terrible #### Lam Dec 20, 2025 Disliked: Cleanliness, amenities, property conditions & facilities The staff emailed us after we booked. Asking us if they can arrange airport pickup or tours. I wrote back, asking for airport pick up. Our family of 17 people. They wrote back no problem. 1 month before our travel I ask for status if they arrange for airport pick up. No reply, 2 weeks before our travel I emailed them again. We got nothing. I wrote to them no need to them to arrange our pick up. I booked arrange for our own airport pick up. When were at the airport then I got there message list of time of our party for airport pick up. You don’t send out airport pick up and telling you the pricing the day you departure. The staff telling you, they can arrange anything but if if they cannot, they don’t let you know. You have to chasing them to get answer. When we check out they told us cash, we told them we pay credit card first they refused. Pay credit card 8% add on. Most of place charge 3%. Then later they later give us discount 5%. All of us booked from Expedia, one of our sister confirm arrived 1 day late and re-booked with Expedia. They told us they never received the change. We show them the email from the hotel manager they told us David no longer working there. But later we heard they talking to David. We would never recommend anyone to stay of this hotel. ##### Lam Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Bailey Jun 24, 2024 #### More than you've ever expected Lovely stay, I was free upgraded to better room with balcony because when I arrived they still available. The location is in the old town center which everything nearby, staffs were extremely helpful, courteous and welcoming, they show us some local tips for buying things, especially Lukas the one who made us through all issues and even guide us the whole information and offered tours minimize saving budget. You're strong team and We owed you a memorable staying that couldn't be more better without meeting you guys. ![](https://a.travel-assets.com/ugc/hotel-reviews/744FEEDE996F13C27944D603EB1BCE6DF8C2DEEB1719239676023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bailey Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Prafull Mar 31, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked family room which hotel provided on 4th floor and it doesn’t have lift. With kids this is not at all convenient. The room bathroom was not up to mark, lock broken, hot water will start after 5-10mins of continuous flow of water, flush not working properly. Worst experience ever and the property not maintained. ##### Prafull Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Kittichai Mar 29, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not as good as it seen on the booking site We arrived in the evening around 9PM. We booked two rooms, one with 4 adults + one kid (Big room) and the other for a couple. As soon as we checked in, the two guys at the reception requested that I must pay about 10$ for the kid's breakfast. As I booked through hotels.com, I haven't seen such as message from the site. So I refused to pay and asked them to check with hotels.com. The two guys suggested us to change the big room to a much smaller room so that I can skip paying them the 10$. When I saw the room I rejected the idea right away. The next day when we checked out from the hotel. The day personal at the reception accepted that I should not pay the fee. My experience with the hotel is not very nice. One of the room on the forth floor is located in the front building with no lift. The hotel is not as good as it shows on the booking site. My perception is that they tried to cheat all the time especially the night staffs. ##### Kittichai Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Sophie Jan 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Merci ##### Sophie Stayed 3 nights in Jan 2025 ### 8/10 Good #### seongsim Jul 22, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 엘리베이터없이 4층이라 좀 아쉬웠는데 위치좋고 직원이 친절했엉요 ##### seongsim Stayed 2 nights in Jul 2024 ### 8/10 Good #### YOSHIAKI Oct 11, 2025 Liked: Staff & service, property conditions & facilities ##### YOSHIAKI Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Kitamura Mar 15, 2025 ##### Kitamura Stayed 2 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Masteri Lehomes](https://www.expedia.ca/Hanoi-Hotels-Masteri-Lehomes.h109646790.Hotel-Information) > > [OYO 317 Kim Cuong Hotel 2](https://www.expedia.ca/Hanoi-Hotels-OYO-317-Kim-Cuong-Hotel-2.h39770468.Hotel-Information) > > [Epic Tower Swiss-Belresidences Hanoi](https://www.expedia.ca/Hanoi-Hotels-Epic-Tower-Swiss-Belresidences.h104326128.Hotel-Information) > > [Luxeden Hotel Hanoi](https://www.expedia.ca/Hanoi-Hotels-Luxeden-Hotel.h8672279.Hotel-Information) > > [Blubiz Hotel 5](https://www.expedia.ca/Hanoi-Hotels-Blubiz-Hotel-5.h100928742.Hotel-Information) > > [Noi Bai Airport Hotel](https://www.expedia.ca/Hanoi-Hotels-Noi-Bai-Airport-Hotel.h11768793.Hotel-Information) > > [Luxury Apartment Vinhomes Skylake](https://www.expedia.ca/Hanoi-Hotels-Luxury-Apartment-Vinhomes-Skylake.h38893405.Hotel-Information) > > [Riverside Boutique Hotel](https://www.expedia.ca/Hanoi-Hotels-Riverside-Boutique-Hotel.h20385065.Hotel-Information) > > [Grandiose Hotel & Spa](https://www.expedia.ca/Hanoi-Hotels-Grandiose-Hotel-Spa.h21140290.Hotel-Information) > > [Somerset Grand Hanoi](https://www.expedia.ca/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > > [Nesta - The Grand Hao Nam](https://www.expedia.ca/Hanoi-Hotels-Nesta-Serviced-Apartment.h94871056.Hotel-Information) > > [Blue Home Serviced Apartment Hanoi](https://www.expedia.ca/Hanoi-Hotels-Blue-Home-Serviced-Apartment-Hanoi.h24416276.Hotel-Information) > > [Skylark Boutique Hotel](https://www.expedia.ca/Hanoi-Hotels-Skylark-Boutique-Hotel.h102529624.Hotel-Information) > > [NVT Housing - Vinhomes Times City Apartment Hanoi](https://www.expedia.ca/Hanoi-Hotels-NVT-Housing-Vinhomes-Times-City.h106214055.Hotel-Information) > > [Hanoi Riverview Boutique Hotel & Apartment](https://www.expedia.ca/Hanoi-Hotels-Hanoi-Riverview-Boutique.h110617088.Hotel-Information) > > [Central Westlake Residence 2 - By Pegasy Group](https://www.expedia.ca/Hanoi-Hotels-GH-Apartment-Westlake-By-Pegasy-Group.h95838176.Hotel-Information) > > [Grand K Hotel Suites Hanoi](https://www.expedia.ca/Hanoi-Hotels-Grand-K-Hotel-Suites-Hanoi.h90097245.Hotel-Information) > > [King's Hotel](https://www.expedia.ca/Hanoi-Hotels-Kings-Hotel.h36937140.Hotel-Information) > > [Muong Thanh Hanoi Centre Hotel](https://www.expedia.ca/Hanoi-Hotels-Muong-Thanh-Hanoi-Centre-Hotel.h10390479.Hotel-Information) > > [22Land Cloud Hotel](https://www.expedia.ca/Hanoi-Hotels-22Land-Cloud-Hotel.h113326357.Hotel-Information) > > [Sen Luxury Hotel](https://www.expedia.ca/Hanoi-Hotels-Sen-Luxury-Hotel.h8109589.Hotel-Information) > > [Luxe Paradise Suites Xuan Dieu](https://www.expedia.ca/Hanoi-Hotels-Luxe-Paradise-Suites-Xuan-Dieu.h113211472.Hotel-Information) > > [Hotel Bel Ami Hanoi](https://www.expedia.ca/Hanoi-Hotels-Hotel-Bel-Ami-Hanoi.h19828184.Hotel-Information) > > [Lucky Budda Inn Villa](https://www.expedia.ca/Hanoi-Hotels-Long-Bien-Bridge-Villa.h37918732.Hotel-Information) > > [Jacayl Hotel - Cau Giay](https://www.expedia.ca/Hanoi-Hotels-Jacayl-Hotel.h91901420.Hotel-Information) > > [Lotus Inn Serviced Apartment](https://www.expedia.ca/Hanoi-Hotels-Lotus-Inn-Serviced-Apartment.h36043452.Hotel-Information) > > [Hanah's Tiny Hanoi Homestay](https://www.expedia.ca/Hanoi-Hotels-Hanahs-Tiny-Hanoi-Homestay.h22257669.Hotel-Information) > > [T Boutique Hotel](https://www.expedia.ca/Hanoi-Hotels-T-Boutique-Hotel.h106555637.Hotel-Information) > > [Sen Grand Hotel & Spa managed by Sen Group](https://www.expedia.ca/Hanoi-Hotels-Sen-Grand-Hotel-Spa-Managed-By-Sen-Group.h32481432.Hotel-Information)